VP / Head – Digital Operations

Reports To:

Department:

Location:

Company:

Verticals Managed:

Experience we are looking for: 8+ years

ROLE OBJECTIVE

To build, manage, and optimize the entire delivery and operations structure across Nethority’s digital ecosystem — ensuring every client project and internal brand achieves timelines, profitability, and measurable growth results.

The VP of Digital Operations is the bridge between strategy (CXO layer)

KEY RESPONSIBILITIES

1. Delivery & Process Management

• Oversee delivery of all active client and in-house eCommerce projects (Web, Digital, SaaS, Support).
• Create and standardize

  SOPs, timelines, and checklists

  across verticals.
• Ensure projects are delivered

  on time, within scope, and within budget.

• Manage cross-department collaboration between Tech, Marketing, Support, and Brand Growth

  teams.
• Implement

  daily huddles, weekly sprints, and monthly reviews

  with team leads.

2. Performance & Profitability

• Drive

  monthly delivery targets

  and

  gross margin optimization

  for each vertical.
• Track utilization, project costs, and productivity metrics for all delivery teams.
• Maintain dashboards with key metrics:
• Project health index
• On-time delivery %
• Profit per project
• Team utilization %
• Client retention / NPS

3. People & Team Leadership

• Directly manage 4–5 Department Heads (Web Dev, Digital Marketing, Support, QA).
• Mentor Project Managers, Delivery Managers, and Analysts.
• Work with HR to ensure

  hiring, training, and career growth

  of all operational roles.
• Build a culture of

  accountability, transparency, and structured communication.

4. Client Experience & Retention

• Collaborate with Sales & Account teams to ensure seamless onboarding → delivery → success handover.
• Lead

  client reviews, feedback cycles, and SLA adherence.

• Handle escalations calmly and strategically, ensuring client confidence and long-term retention.

5. Systems & Tools Implementation

• Champion implementation of:

• Project Management Tools:

  ClickUp / Monday / Asana

• Delivery Dashboards:

  Google Data Studio / PowerBI

• Communication Systems:

  Slack / Notion / Internal wiki
• Drive automation and analytics for internal visibility.

6. Strategic & Cross-Functional Contribution

• Support COO in quarterly goal planning and P&L improvement.
• Coordinate with CTO for tech efficiency and scalability initiatives.
• Work with CGO/CMO to align marketing deliverables with brand objectives.
• Contribute to leadership meetings with data-driven insights and problem-solving mindset.

IDEAL CANDIDATE PROFILE

• Experience:

  8–15 years in digital agency / eCommerce / SaaS delivery operations.

• Background:

  Strong understanding of web development, digital marketing, and eCommerce ecosystems.

• Mindset:

  Process-driven, people-oriented, analytical, and growth-focused.

• Personality Traits:

• Calm under pressure, decisive under ambiguity.

• Excellent communicator across tech and creative teams.
• Strategic thinker with strong operational discipline.

• Preferred Tools Exposure:

  ClickUp, Hubstaff, Slack, Google Sheets Dashboards, PowerBI.

COMPENSATION RANGE

• CTC Range:

  ₹12 – ₹20 LPA (depending on experience & performance history).

• Perks:

• Quarterly performance bonus (linked to EBITDA).

• Fast-track leadership path to

  COO (Digital Division)

  within 18–24 months.
• Access to founder mentorship and strategic decision-making forums.