1646 Voip Jobs - Page 19

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You’ll Do on a Typical Day : You will be providing end user support in Amex GBT’s Global technology environment, including but not limited to desktop support, network administration, and telephony. Technical Support Specialist accomplishes this by offering incident solutions in a timely manner or escalating to the appropriate Information Technology Team. Provide end user support to all Amex GBT users. Provide 24 hour support for critical requests. Provide incident management for technology issues. Prioritization of mission critical incidents over non-mission critical incidents. Escalate to appropriate Information Technology team when necessary. Ensure incidents are resolved in a timely manner. Support computer hardware/software to Amex GBT users. Provide vendor escalation for Amex GBT end users. What We’re Looking For : Graduate with 4+ years of experience working in an enterprise desktop support environment with software and hardware technical issues Excellent interpersonal and customer service skills Bachelor’s degree in information systems or a related field. Combination of 2 year degree in information systems and desktop support work experience also a consideration. ServiceNow ticket system experience Hardware/ Software troubleshooting and repair skills on: PC’s Laptops MAC’s Tablets Mobile phones Printers Strong knowledge of Windows Operating systems, Office Suites, VPN, Active Directory and Exchange. Strong knowledge of systems and applications including, SEE, SEP, Agresso, Bomgar. Understanding and experience with travel related/reservation systems such as Sabre, Apollo and Galileo. Strong understanding of Cisco telephony system, VOIP, BES and general networking practices desired. Requires excellent judgment and outstanding customer service abilities to service end users. Self-motivated and the ability to function with minimal instruction. Strong interpersonal skills required to have clear and precise communication with end users during the incident management process. Location Bangalore, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Job description Job Description: We are seeking an experienced Asterisk Developer with a strong background in Lua scripting to join our dynamic team. The ideal candidate will have in-depth knowledge of Asterisk Developer , telecommunication protocols, and extensive experience in developing and maintaining robust communication solutions. Responsibilities: Install, configure and deploy Hosted VoIP systems, ensuring seamless functionality. Design, develop, and maintain sophisticated IVR and Call Center applications using Asterisk Developer , with a focus on Lua scripting. Integrate Asterisk with PSTN, demonstrating proficiency in bridging VoIP technology with traditional telephony. Implement Asterisk integration with databases, including MySQL/PostgreSQL/MongoDB. Utilize Lua scripting, as well as other scripting languages such as Shell and Python, for automation and customization Solid understanding of Linux servers, including Debian, CentOS, Nginx,Flask , Apache, MySQL,Python and Lua scripting. Install and configure Kamailio sip proxy and RTP Engine Conduct rigorous testing and troubleshooting of Astersik applications Develop and maintain a comprehensive understanding of PBX, SIP, RTP, and related telecommunication protocols. Collaborate with cross-functional teams to design and implement communication solutions. Stay up-to-date with industry trends and contribute to research and development efforts. Qualifications: Bachelor's degree in Computer Science, Telecommunications, or related field. 4 years of hands-on experience with Asterisk and some exposure to Asterisk. Strong understanding of PBX, SIP, RTP, and related telecommunication protocols. Proficiency in Asterisk Developer Dial-plan, Event Socket Library (ESL), and APIs. Experience in developing applications related to Queues, IVR, and Voicemail. Hands on Python and Lua scripting along with Solid understanding of LAMP servers (i.e CentOS, Apache, MySQL, PHP). Exposure to DevOPS and CI/CD systems and processes would be added advantage Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹60,000.00 per month Benefits: Paid sick time Paid time off Location Type: In-person Schedule: Day shift Monday to Friday Education: Bachelor's (Preferred) Contact Person - HR NIDHI THAKUR CONTACT NUMEBR - 9999753291/ 8929340639 Email -ID - nidhi.thakur@spinonweb.biz Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹60,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Work Location: In person

🚀 Job Title: Full Stack Developer – PHP / Python Company: Darwix AI Location: Gurgaon (On-site) Type: Full-Time Experience: 2–6 years Tech Stack: PHP / Python (Backend), HTML, CSS, JavaScript, MySQL (Database), Git 🌍 About Darwix AI At Darwix AI , we are transforming the world of enterprise sales through real-time conversational intelligence and AI-driven sales coaching. Our GenAI-powered suite delivers multilingual voice-to-text transcription, real-time nudges, agent assist, and sales analytics—empowering revenue teams across India, the Middle East, and Southeast Asia to close faster and better. We are backed by top-tier VCs and over 30+ industry leaders and are building the future of AI for sales from India to the world. As we scale globally, we’re looking for driven engineers to help us build high-impact, scalable systems. 🎯 Role Overview We are looking for a Full Stack Developer who is confident working across both backend and frontend layers , with solid expertise in PHP and/or Python , and who can build, integrate, and scale mission-critical applications from the ground up. As a full stack engineer, you’ll work on everything from real-time data pipelines, admin dashboards, CRM integrations, agent interfaces, AI integrations, and powerful backend APIs—used by thousands of reps in sales, banking, and retail every day. This role is hands-on, execution-driven, and designed for someone who thrives in a high-growth startup with a strong ownership mindset. 🧠 Key Responsibilities 1. Backend Engineering (PHP/Python) Build and maintain backend services, APIs, and admin systems using PHP (Laravel/Core) and/or Python (Flask/Django/FastAPI). Optimize queries, server logic, and response times for high-traffic systems. Integrate with AI and ML services, authentication layers, and third-party APIs (CRMs, VOIP, WhatsApp, etc.). 2. Frontend Development Build responsive UIs using HTML, CSS, Bootstrap, JavaScript, and jQuery. Integrate backend APIs and data pipelines into usable UI components. Work with Mustache templating or explore React.js for dynamic dashboards. 3. Database Design & Data Handling Work with MySQL (preferred) and MongoDB (optional) to build efficient schemas, stored procedures, and scalable data models. Write optimized SQL queries, manage indexing, and ensure performance tuning. 4. DevOps & Version Control Use Git and GitHub for version control, code collaboration, and CI/CD. Deploy applications on AWS EC2 and manage live server interactions (code push, rollback, backup). 5. Moodle Customization (Preferred) (Bonus) Experience with Moodle-based development for LMS/enablement modules. Plugin development, UI customization, and API integration for learning platforms. 6. Cross-functional Collaboration Work closely with product managers, AI engineers, and frontend specialists to define feature scope and execution roadmap. Collaborate with QA team for test case automation, release cycles, and user testing. ✅ Desired Skills and Qualifications 2–6 years of experience as a Full Stack Developer , preferably in SaaS or B2B product companies. Proficient in Core PHP / Laravel and/or Python frameworks (Django, Flask, FastAPI). Strong grip on HTML, CSS, Bootstrap, JavaScript, jQuery . Proficient in working with MySQL or similar relational databases. Hands-on experience with Git, GitHub, and basic Linux command line. Comfortable working with API integrations (REST, Webhooks, etc.). Bonus: Experience with Docker , Moodle , Mustache , React.js , ElasticSearch . 🧠 Who Will Succeed in This Role You enjoy writing clean, scalable, and maintainable code—and take full ownership of your modules. You’ve built full-stack applications that are live in production environments. You understand business logic as deeply as backend logic—and optimize for usability and performance. You’re comfortable learning new tools and scaling systems across diverse enterprise requirements. You want to build in a fast-paced startup that puts product quality and user impact above everything. 💼 What We Offer Competitive salary and performance-based growth path. Equity potential based on long-term contributions. Mentorship from ex-founders and engineers from top product and AI companies. The opportunity to build for India, MENA, and global clients across industries. Work on AI-integrated systems , real-time agent assist, analytics, transcription, and more. A flat, high-ownership culture where you ship, you learn, you grow. 📬 How to Apply Email your resume and links to past projects (GitHub, portfolio) to: 📩 people@darwix.ai Subject: Application for Full Stack Developer – PHP/Python Darwix AI We’re building AI that sells. And the platform that powers it. www.darwix.ai

Lead Python Engineer – Backend & AI Integrations Location: Gurgaon Working Days: Monday to Friday, with 2nd and 4th Saturdays off Working Hours : 10:30 AM – 8:00 PM Experience : 3–8 years Function: Backend Engineering | AI Platform Integration | Scalable Systems About Darwix AI Darwix AI is one of India’s fastest-growing GenAI SaaS companies powering real-time decision intelligence for enterprise revenue teams. Our platform transforms frontline performance through: Transform+: Live agent nudges & call intelligence Sherpa.ai: GenAI-powered multilingual sales coach Store Intel: Computer vision for in-store sales analysis We serve market leaders across BFSI, real estate, and retail—including IndiaMart, Wakefit, GIVA, Sobha, and Bank Dofar. Our stack processes thousands of voice conversations daily, powers real-time dashboards, and delivers high-stakes nudges that directly impact multi-crore revenue pipelines. We are building at the intersection of voice AI, backend scale, and real-time analytics. You will play a key role in shaping the tech foundation that drives this mission. Role Overview We’re looking for a Lead Python Engineer to architect, own, and scale the core backend systems that power Darwix AI’s GenAI applications. You’ll work at the confluence of backend engineering, data pipelines, speech processing, and AI model integrations—supporting everything from real-time call ingestion to multi-tenant analytics dashboards. You will lead a high-performing engineering pod, collaborate with product, AI, and infra teams, and mentor junior engineers. This is a high-impact, ownership-first role with direct influence over product velocity, system performance, and enterprise reliability. Key Responsibilities 1. Backend Architecture & Infrastructure Design and maintain scalable APIs and backend systems using Python (FastAPI) Optimize data flow for speech-to-text transcription, diarization outputs, and call scoring workflows Build and maintain modular service components (STT, scoring engine, notification triggers) Manage asynchronous job queues (Celery, Redis) for large batch processing Ensure high availability, security, and scalability of backend systems across geographies 2. AI/ML Integration & Processing Pipelines Integrate with LLMs (OpenAI, Cohere, Hugging Face) and inference APIs for custom use cases Handle ingestion and parsing of STT outputs (WhisperX, Deepgram, etc.) Work closely with the AI team to productionize model outputs into usable product layers Manage embedding pipelines, RAG workflows, and retrieval caching across client tenants 3. Database & Data Engineering Design and maintain schemas across PostgreSQL, MongoDB, and TimescaleDB Optimize read/write operations for large call data, agent metrics, and dashboard queries Collaborate on real-time analytics systems used by enterprise sales teams Implement access controls and tenant isolation logic for sensitive sales data 4. Platform Reliability, Monitoring & Scaling Collaborate with DevOps team on infrastructure orchestration (Docker, Kubernetes, GitHub Actions) Set up alerting, logging, and auto-recovery protocols for uptime guarantees Drive version control and CI/CD automation for releases with minimal regression Support benchmarking, load testing, and latency reduction initiatives 5. Technical Leadership & Team Collaboration Mentor junior engineers, review pull requests, and enforce code quality standards Collaborate with product managers on scoping and technical feasibility Break down large tech initiatives into sprints and delegate effectively Take ownership of technical decisions and present trade-offs with clarity Required Skills & Experience 3–8 years of hands-on backend engineering experience, primarily in Python Strong grasp of FastAPI, REST APIs, job queues (Celery), and async workflows Solid experience with relational and NoSQL databases: PostgreSQL, MongoDB, Redis Familiarity with working on production systems involving large-scale API calls or streaming data Prior experience integrating 3rd-party APIs (e.g., OpenAI, CRM, VoIP, or transcription vendors) Working knowledge of Docker, CI/CD pipelines (GitHub Actions preferred), and basic infra scaling Experience working in high-growth SaaS or data-product companies Bonus Skills (Preferred, Not Mandatory) Experience with LLM applications, vector stores (FAISS, Pinecone), and RAG pipelines Familiarity with speech-to-text engines (WhisperX, Deepgram) and audio processing Prior exposure to multi-tenant SaaS systems with role-based access and usage metering Knowledge of OAuth2, webhooks, event-driven architectures Experience with frontend collaboration (Angular/React) and mobile APIs Contributions to open-source projects, technical blogs, or developer communities

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Title: Senior Manager, Data Science - Contact Centre as a Service (CCaaS) Position: Senior Manager (CCaaS) Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), BFS&I, RTH. Domain: Data Science - Contact Centre as a Service (CCaaS) About Acceleration Center Bangalore At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients.The PwC Advisory Acceleration Center in Bangalore is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics and vertical specific solutions. PwC's high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel We are looking for CCaaS Development Manager with a strong Contact Centre Application Development & solution design background (and overall professional experience of 10+ years) to work in our Cloud & Digital practice in Mumbai, Bangalore. The Manager will work as an integral part of business analytics & transformation teams in India alongside clients and consultants in the U.S., being integral to high-end CCaaS consulting engagements, presales and development expertise. Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics or Information Sciences such as business analytics or informatics Required Skills: Successful candidates will have demonstrated the following skills and characteristics: Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms Instance creation & setup Configuration Application Development CCaaS integration with CRM , ITSM & other host application SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Roles And Responsibilities Stakeholder management Architectural design (CCaaS) CCaaS Application Development (Build & Deploy) Build CCaaS & Conversational AI demonstrations & Proof of Concepts to customers/prospects Develop and execute on project & analysis plans under the guidance of project manager Ability to write and deploy production ready code CI CD – Git Repo, Git labs, AWS Pipeline , Azure Devops (any of these) Validate analysis outcomes, recommendations with all stakeholders including the client team Governance & Steerco Collaborate with internal cross functional teams & leadership during sales , preslaes & delivery engagements Build storylines and make presentations to the client team and/or PwC project leadership team Contribute to the knowledge and firm building activities CCaaS Domain Expertise Understanding of the Contact Centre as a Service domain Proficiency with CCaaS platforms (Genesys Cloud, Amazon Connect, Cisco Webex CC, Cisco UCCE,PCCE, NICE CXOne, Calibrio, Verint, Genesys Engage) Stay up to date with industry trends, best practices, and emerging technologies related to CCaaS and conversational AI. Design & develop Omni-Channel customer experience solutions (Conversational IVR, Chat Bots, Messaging Bots(WhatsApp, Fb, X) , Voice Bots, Email, Chat & SMS Proficient with CCaaS platform features, license types Instance creation & setup of CCaaS platforms in PwC local lab environments, for production setup for customers Proficient in establishing and managing (CCaaS) communications via (VoIP) with SIP trunking Proficient in automating CCaaS deployments through telephony Continuous Integration/Continuous Deployment (CI/CD) practices and outreach strategies Knowledge to integrate telephony and computer systems in contact centers, leveraging Computer Telephony Integration Extensive knowledge of ACD (Automatic Call Distribution) systems Experience in IVR systems with automated menus and performing self-service actions Experience in call recording and quality monitoring Experience in Workforce Management (WFM) systems for optimizing contact center operations through call volume forecasting, agent scheduling, and schedule adherence monitoring(Genesys WFO, Verint WFO & Calabrio WFO) Proficiency in speech analytics, including sentiment analysis, keyword spotting, and voice biometrics Proficient in real-time analytics to track metrics, and make data-driven decisions on agent allocation, call routing, and service level management Expertise to integrate contact center system with CRM platforms Proficiency in API integrations between CCaaS platform with external systems Expertise in security and compliance standards for handling customer data handling Expertise in multi-channel communications to integrate voice, chat, email, and social media within the CCaaS environment Application integration between CCaaS platforms & Conversational AI platforms (Chat Bot, Messaging Bots & Voice Bots) for GET/POST of data Capability to design end to end CCaaS solution aspects including SIP , Network, CCaaS Application Development Local Telco approved, regulatory / compliant solution design (to deliver CCaaS solution to customers) Global SIP coverage across geos (TFN, ITFN, DID,UIFN) Understanding of networking terminologies in CCaaS (underlay,overlay design) MPLS,SDWAN/Internet Router (CPE) models, configurations BYOC , SBC/Media Gateways setup & configurations (Audiocodes, Ribbon, SONUS) What We Offer At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours. Mid-year appraisal cycle to reward performance on time Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost. A world class leadership to guide you on gaining expertise across various functions and a top notch diverse peer group to support you throughout the journey Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You’ll Do on a Typical Day : You will be providing end user support in Amex GBT’s Global technology environment, including but not limited to desktop support, network administration, and telephony. Technical Support Specialist accomplishes this by offering incident solutions in a timely manner or escalating to the appropriate Information Technology Team. Provide end user support to all Amex GBT users. Provide 24 hour support for critical requests. Provide incident management for technology issues. Prioritization of mission critical incidents over non-mission critical incidents. Escalate to appropriate Information Technology team when necessary. Ensure incidents are resolved in a timely manner. Support computer hardware/software to Amex GBT users. Provide vendor escalation for Amex GBT end users. What We’re Looking For : Graduate with 4+ years of experience working in an enterprise desktop support environment with software and hardware technical issues Excellent interpersonal and customer service skills Bachelor’s degree in information systems or a related field. Combination of 2 year degree in information systems and desktop support work experience also a consideration. ServiceNow ticket system experience Hardware/ Software troubleshooting and repair skills on: PC’s Laptops MAC’s Tablets Mobile phones Printers Strong knowledge of Windows Operating systems, Office Suites, VPN, Active Directory and Exchange. Strong knowledge of systems and applications including, SEE, SEP, Agresso, Bomgar. Understanding and experience with travel related/reservation systems such as Sabre, Apollo and Galileo. Strong understanding of Cisco telephony system, VOIP, BES and general networking practices desired. Requires excellent judgment and outstanding customer service abilities to service end users. Self-motivated and the ability to function with minimal instruction. Strong interpersonal skills required to have clear and precise communication with end users during the incident management process. Location Bangalore, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Title: Senior Manager, Data Science - Contact Centre as a Service (CCaaS) Position: Senior Manager (CCaaS) Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), BFS&I, RTH. Domain: Data Science - Contact Centre as a Service (CCaaS) About Acceleration Center Bangalore At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients.The PwC Advisory Acceleration Center in Bangalore is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics and vertical specific solutions. PwC's high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel We are looking for CCaaS Development Manager with a strong Contact Centre Application Development & solution design background (and overall professional experience of 10+ years) to work in our Cloud & Digital practice in Mumbai, Bangalore. The Manager will work as an integral part of business analytics & transformation teams in India alongside clients and consultants in the U.S., being integral to high-end CCaaS consulting engagements, presales and development expertise. Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics or Information Sciences such as business analytics or informatics Required Skills: Successful candidates will have demonstrated the following skills and characteristics: Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms Instance creation & setup Configuration Application Development CCaaS integration with CRM , ITSM & other host application SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Roles And Responsibilities Stakeholder management Architectural design (CCaaS) CCaaS Application Development (Build & Deploy) Build CCaaS & Conversational AI demonstrations & Proof of Concepts to customers/prospects Develop and execute on project & analysis plans under the guidance of project manager Ability to write and deploy production ready code CI CD – Git Repo, Git labs, AWS Pipeline , Azure Devops (any of these) Validate analysis outcomes, recommendations with all stakeholders including the client team Governance & Steerco Collaborate with internal cross functional teams & leadership during sales , preslaes & delivery engagements Build storylines and make presentations to the client team and/or PwC project leadership team Contribute to the knowledge and firm building activities CCaaS Domain Expertise Understanding of the Contact Centre as a Service domain Proficiency with CCaaS platforms (Genesys Cloud, Amazon Connect, Cisco Webex CC, Cisco UCCE,PCCE, NICE CXOne, Calibrio, Verint, Genesys Engage) Stay up to date with industry trends, best practices, and emerging technologies related to CCaaS and conversational AI. Design & develop Omni-Channel customer experience solutions (Conversational IVR, Chat Bots, Messaging Bots(WhatsApp, Fb, X) , Voice Bots, Email, Chat & SMS Proficient with CCaaS platform features, license types Instance creation & setup of CCaaS platforms in PwC local lab environments, for production setup for customers Proficient in establishing and managing (CCaaS) communications via (VoIP) with SIP trunking Proficient in automating CCaaS deployments through telephony Continuous Integration/Continuous Deployment (CI/CD) practices and outreach strategies Knowledge to integrate telephony and computer systems in contact centers, leveraging Computer Telephony Integration Extensive knowledge of ACD (Automatic Call Distribution) systems Experience in IVR systems with automated menus and performing self-service actions Experience in call recording and quality monitoring Experience in Workforce Management (WFM) systems for optimizing contact center operations through call volume forecasting, agent scheduling, and schedule adherence monitoring(Genesys WFO, Verint WFO & Calabrio WFO) Proficiency in speech analytics, including sentiment analysis, keyword spotting, and voice biometrics Proficient in real-time analytics to track metrics, and make data-driven decisions on agent allocation, call routing, and service level management Expertise to integrate contact center system with CRM platforms Proficiency in API integrations between CCaaS platform with external systems Expertise in security and compliance standards for handling customer data handling Expertise in multi-channel communications to integrate voice, chat, email, and social media within the CCaaS environment Application integration between CCaaS platforms & Conversational AI platforms (Chat Bot, Messaging Bots & Voice Bots) for GET/POST of data Capability to design end to end CCaaS solution aspects including SIP , Network, CCaaS Application Development Local Telco approved, regulatory / compliant solution design (to deliver CCaaS solution to customers) Global SIP coverage across geos (TFN, ITFN, DID,UIFN) Understanding of networking terminologies in CCaaS (underlay,overlay design) MPLS,SDWAN/Internet Router (CPE) models, configurations BYOC , SBC/Media Gateways setup & configurations (Audiocodes, Ribbon, SONUS) What We Offer At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours. Mid-year appraisal cycle to reward performance on time Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost. A world class leadership to guide you on gaining expertise across various functions and a top notch diverse peer group to support you throughout the journey Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation

As a Technical Trainer/Lead at HCL, your primary role is to impart knowledge to both experienced professionals and freshers in Telecom/Order Management/Service Delivery operations. Your scope encompasses a wide array of topics, primarily focusing on telecommunications and network concepts. The training delivery methods will equip new hires with the necessary skills for order management and quote creations. You will cover the workings of Telecommunication (Analog-Digital), Access/Transportation/CPE, fundamental networking principles, configuration of logical network for physical connectivity, client business processes, systems, applications, and Order Management end-to-end cycle. Your role as a technical trainer is to empower individuals with the expertise required to navigate the complex world of telecommunications and networks effectively. This will ultimately lead to a capable workforce capable of delivering efficient network provisioning and logical activation solutions, impacting critical KPIs such as Training Throughput, Learning Curve performance, and Outlier Management improvement. Main Responsibilities: - Facilitate all required training programs translating subject matter expertise into knowledge gain and skills development. - Deliver Capability Development Programs to employees through coaching and training for both new hires and existing staff. - Provide floor support and communication coaching to all employees, including leadership and support. - Develop communication assessment tools aligned with project goals and metrics. - Proactively develop activities or modules to supplement existing programs or initiatives. - Demonstrate a strong working knowledge of adult learning theory principles and apply them in 1:1 or group training settings. - Design and deliver comprehensive training programs for Managed Networks Service Delivery focusing on Telecoms, Networking, and Client Business processes. Skills, Knowledge, and Abilities: - 3-5+ years in the Telecom and Networks industry, preferably with 1+ years in a Training role. - Proficiency in Telecoms and Networks domains. - Solid communication and interaction skills with experience in delivering classroom trainings. - Excellent ability to explain, educate, and coach effectively. - Proficient in MS-Suite and creative documentation skills (SOPs). - Experience working with US Clients is a plus. - Ability to pass a training-certification program. Education: Bachelors Degree,

oin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business. You would act as a Technical Support Engineer role to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. As a Technical Support Engineer, you will: To provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions. Thorough analysis and investigation of customers reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers sophisticated network setup in the lab environment. Report and follow up with engineering and development to address and resolve product issues. Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis. Running real-time phone or remote access sessions with customers. Develop core competency on Fortinet s product line and technologies. We Are Looking For: Network Security Expert (NSE7) or CCNA/CCNP certified. Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals. Strong troubleshooting and problem-solving skills in various OSI layer protocols. Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols. Working knowledge of Linux OS, virtualization technologies, and cloud computing. Experience in Python or any similar language will be an added advantage. Exemplary skills in oral and written communication include the ability to speak clearly and persuasively, listen carefully to ensure a full understanding of the situation, and respond well to questions when dealing with both positive and negative situations. 4 or more years of experience in the computer networking or security industry. About Our Team: Join the TAC team, known for its collaborative ethos, working seamlessly with a variety of specialized groups to ensure a comprehensive and seamless technical support experience. Working with these diverse teams ensures a holistic approach to customer service, product quality, and technological innovation, leading to a robust support infrastructure and continuous improvement in technical support services and product offerings. Our team culture emphasizes collaboration, continuous improvement, customer-centricity, innovation, and accountability. By embedding these values into our ethos and culture, we create a dynamic and supportive environment that drives excellence and innovation while maintaining a strong focus on our customers needs and satisfaction. Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Procurement(RTP). Experience: 3-5 Years.

Collaboration Business Operations, Training Analyst- CUCM, VoIP, Webex Meetings, Calling, Contact Center Black Belt Academy- Collaboration- Content Business Operations Analyst Reporting: Cisco Black Belt Academy Collaboration Content BOA: Role Brief A Content BDM is responsible for Global end to end ownership of Architecture and Technology under the Black Belt Academy. The BDM will be accountable to align, capture and create the relevant content to go into the role-based learning maps enabling Partners to deliver a perfect Pitch to the customer whilst understanding on how to deploy and support the solution effectively. Also responsible to work with the key Cisco Solution Plus, Strategic, ISV and Cloud partners to deliver their joint solutions and technology Training to Ciscos Partners, Distributors and Sales Staff. In addition, the BDM will be responsible for monitoring the usage of the educational framework by Cisco Partners and increase traction and adoption as much as possible Roles & Responsibilities in Detail: Collate, Curate and design the training and education curriculum for the entire Architecture Portfolio including all technologies and sub-technologies within that specific Architecture On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all. Identify content from all available internal/ external sources and make available to Partners wherever relevant. Work with the relevant stakeholders to build and maintain the Collaboration learnings on the Cisco Black Belt Academy. Create/ Evaluate Quiz Working with the BU and relevant Architecture stake holders in each GEO, Partner org and the GPO team to drive the Architecture Curriculum on the Black Belt Partner Academy. Monitoring Usage of the content by Partners and aligning Global trainings/ events to adopt increase in traction. Validate content and engagement strategies with all relevant stakeholders whilst driving adoption. Develop assessment criteria for successful certification and deal with partner queries wherever required. Align demos & labs within these learnings to offer efficient hands-on to the cisco partners. Make learning interesting & engaging wherever possible. Keep the content refreshed/ updated/ maintained and launch new learning when and wherever necessary prioritizing partner growth, market trends and interest. Drive Adoption of Black Belt curriculum via GEO Communities and presenting the platform Globally at several platforms to increase traction. Drive alignment between Virtual and Physical training events in each Geo to track end to end education and partner capabilities. Communicate with Aspirants/ Validation Engineers regarding rejection of submissions or results of screening. Maintain a list of Evaluation Best Practices and Learnings Host and deliver quarterly Architecture updates to the relevant Geo participants and Cisco Stakeholders. Vet and validate Black Belt aligned content that is hosted by Cisco and Learning partners. Building Partner and GEO Communities around education and drive Return on Education (ROE) Metrics. Forecast future/ market trends and orient strategies to capture maximum benefits. Desired technical and interpersonal skills include, but are not limited to: IT graduate with hands on experience in Cisco technologies CCNA and/or CCNP certifications (preferred) Strong communication skills 4+ years of related experience in training and enablement Very Good understanding on Cisco Architectures and Solutions Experience in Partner ecosystem (preferred) Programmability Focus and skillset (preferred) Understanding of Cisco Cloud strategy Desire and ability to learn new technology and solutions. Preferred skills and requirements 1. 8+ Years of experience on one or more Cisco Architecture with focus on Collaboration. Understanding and hands on experience preferred in the detailed sub technologies for Cisco Collaboration viz On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all. Ability to keep up with the industry transitions & well versed with the priorities of today viz Cloud & AI. Ability to handle complex tasks and exceed client expectations. Ability to understand and capture technical as well as business requirements. Self-starter with excellent Presentation skills and consultative skills. Strong Analytical, Communication both written and verbal Business writing skills, Interpersonal and Organizational Skills with good people skills to match. Expertise in working in fast-paced, high-tech environments requiring skills in scheduling, management, team leading, resource coordination and team building.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Exotel is the emerging market s leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel s suite of a communication APIs, Ameyo s omnichannel contact centre (merger), and Cogno AI s conversational AI platform (acquisition) over the cloud. They re a $100 million Series D funded company with $60 million in ARR. Our application runs on Linux and tech stack is built on Java. We use PostgreSQL as data stores. We emphasize a lot on learning new tools and technologies. We strive to bring the best in class customers experience. In this role you will? Need to have a thorough understanding of Ameyo Contact Center Product and its features Respond to customer inquiries and technical problems through call, ticketing and chat systems. Simulate Customer Issues to find solutions and fixes to Escalated customer Issues /Enquiries Understanding the coverage/impact of an issue Take ownership of customer issues through to resolution - including troubleshooting, internal communication and take them towards logical conclusion along with the RCA Stay in the forefront of customer communications to address issues Have to have a thorough understanding of Ameyo Product, features and use cases. Learn Ameyo "New product/feature" releases and master them quickly. "Be Curious" all the time to "keep exploring" newer and better ways to create "Awesome customer experience" What makes you fit? Must-haves A passionate problem solver (B.Tech./ BSc or equivalent) with 1-2 years of overall work experience in tech/product support. A very good understanding and experience in Product Support role with a high-tech product/services (Linux/Databases/Networking) company. Able to work independently and efficiently to meet deadlines and SLAs. Able to promptly answer support-related phone calls, chat & emails. Willingness to work in follow the sun (24x7) model. A good command of Linux CLI tools with knowledge and troubleshooting skills on Linux, networking etc. Hands-on on database and sql, good in writing sql queries Ability to analyze, research and solve highly technical and unique problems. Excellent verbal and written communication skills. Self-motivated, detail-oriented and organized. Good-to-haves SIP/VOIP Understanding. Contact center domain experience

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Avaya Communication Manager. Experience: 5-8 Years.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

IT Assets Specialist at Modernizing Medicine, Inc. Hyderabad, India We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, Web-based Digital Health category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine ( WAMM )! We re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMeds global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. The IT Assets Specialist will help with sourcing, purchasing, and managing all aspects of the IT inventory. IT Assets specialists can expect to work closely with management, develop or improve existing policies and procedures, prevent losses, update budgets, and do some heavy lifting. Other responsibilities include ensuring the accuracy of inventory records, compiling balance and cost reports, doing a weekly count of high-dollar assets, shipping and receiving inventory to and from end users/vendors, and the provisioning and termination of workstations and user accounts. Essential Duties and Responsibilities: Manage Corporate IT inventories (purchasing / expensing / shipping / tracking / auditing / decommissioning of software licenses, hardware, accessories, etc) Inventory management will include all corporate IT assets (TV s, printers, IPads, Desktops, copiers, software licenses, etc.) Manage and track the Corp IT inventory budget Provision new hire accounts and workstations De-provision termination workstations Maintain workstation repair rotations. Coordinate workstation drop-offs/pick-ups at repair centers. Provide level 1 IT support Stay up-to-date and aware of all applicable IT systems and remain continuously engaged in enhancing the user experience Education Requirements : Bachelors Degree: Computer Science or related field Experience and Skills Requirements: 1 year of relevant experience or equivalent combination of experience and education. Excellent communication, teamwork, and detail-oriented. Hands-on experience in all parts of the INVENTORY lifecycle. Experience with NetSuite and Concur preferred Strong project management skills; organized, high attention to detail, able to manage multiple time-sensitive projects. Computer proficiency required. Ability to interact effectively and professionally with cross-functional teams, executives, partners, and clients. Ability to multitask and adapt to shifting priorities. Experience supporting a wide range of IT technologies, including VoIP, copiers, Audio/Video (AV) systems, cloud systems, open source software, etc. ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. . Please check senders email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website .

Hey Innovator! We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like youThen it seems like you’d make an outstanding addition to our vibrant team. Siemens Technology and Services Private Limited (STSPL) is the Indian subsidiary of German multinational engineering and electronics conglomerate Siemens that focuses on IT and management services. The subsidiary is split into four unitsCorporate Technology India, Siemens Corporate Finance and Controlling, Global Shared Services, and Siemens Management Consulting. Located in Balewadi High Street in Pune , it has over 5000 employees. We are looking for a Telecomm Engineer – Telephony meeting the need for smart-mobility solutions. We are making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions. Your new role – challenging and future-oriented Design and develop telephone, CDRS and MCS system architecture based on technical and operational requirements. Configure and install telephony hardware (IP/analog), software, CDRS and devices. Ensure integration or collaborate with existing communication, TETRA, PAS and SCADA, or control systems. You will implement all engineering tasks (high- and low-level design, equipment location planning, cable route and rack planning) of the Telephone, CDRS and MCS Systems. You will ensure processes to be rigorously followed, and documentation generated (e.g. specifications in requirement management tool, descriptions of the interfaces) You will also be responsible for commissioning and installation supervision of the equipment for Telephone, CDRS and MCS Systems; support of first article inspection and factory acceptance tests customer and supplier clarification to fulfill system requirements and performance Training for customers and internally (team) You are familiar with related telecommunication standards as well railway related standards (EN50121-4 (EMC), EN 50126 (RAM(S)), EN 50129), telecommunication and preferably railway design engineering methodologies We don’t need superheroes, just super minds You have bachelor’s degree in engineering, preferably in electrical / electronic engineering wit railways specific specialization You carry 5 to 8 years of relevant experience in various technologies (Telephone (Analog/VoIP), CDRS and MCS and/or other Telecommunication Systems) Strong knowledge of IP networking, signaling protocols (e.g., SIP, ISDN), and telephony standards. You may have technical knowledge on other telecom-subsystems of a railway project You have experience in reading and understanding technical requirements Interest in generation of project specific design documentation and HW design of Interlocking subsystem, including power supply. Knowledge of engineering processes and interpersonal skills to interface different departments. Proficiency in common calculation tools, MS Office, CAD tools You thrive in a multi-cultural environment and you are familiar with working in large matrix organizations Willing to work as team member in international projects. We’ve got quite a lot to offer. How about you This role is based in Pune. You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity, and help us craft tomorrow. Find out more about Mobility athttps://new.siemens.com/i

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: JDEdwards E1 Adv Technical. Experience: 8-10 Years.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What You’ll Do Customer Relationship & Technical Support Management Serve as the technical voice of the customer and advocate internally for client needs. Lead case reviews and regular account check-ins to discuss ticket trends, release readiness, and ongoing product improvements. Closely track and manage customer cases, ensuring adherence to SLAs and quick resolution of issues. Own and resolve client-specific platform issues without engineering intervention whenever possible. Provide proactive communication on product updates, best practices, and feature releases. Partner with Customer Success, Sales, and Services teams to align on strategy and deliver seamless support. Act as the primary escalation point and participate in critical bridge calls and incident response. Contact Center Expertise Support Voice and Non-Voice Contact Center solutions such as Genesys Engage, Amazon Connect, Cisco Webex CC, RingCentral, Nice CXone, Talkdesk, Vonage, and Avaya. Demonstrate hands-on knowledge of voice protocols (TCP/IP, SIP, RTP, SRTP, WebRTC), CTI, IVR, SBC, dialers, VOIP, DID, and carrier integrations. Utilize tools like Wireshark for traffic analysis and troubleshooting of SIP/VoIP-related issues. Support integrations with UCaaS, CPaaS platforms, and tools like MS Teams. Operational Excellence Prepare and present internal reports highlighting customer health scores, account risks, and mitigation strategies. Collaborate with Product and Engineering teams to debug and resolve complex issues, ensuring a high standard of service delivery. Plan and support high-impact customer events, implementations, and release go-lives. Product Adoption & Advisory Design and configure Sprinklr platform solutions based on best practices tailored to client-specific needs. Provide strategic consulting during all phases of project implementation and long-term platform adoption. Educate clients on maximizing platform value through regular insights, knowledge sharing, and optimization suggestions. What Makes You Qualified Fluency in English and Portuguese is mandatory. 2+ years of experience in telecom, call center integration, or VoIP with direct hands-on exposure to SIP protocol and RTP packet management. 3+ years in enterprise customer support, technical account management, or SaaS account management, preferably in a B2B environment. Experience supporting or deploying Contact Center and UCaaS/CPaaS applications across global clients. Hands-on knowledge of Salesforce Service Cloud, customer portals, and CRM systems. Strong understanding of Voice/Video protocols and networking tools like Wireshark. Exceptional communication, analytical, and problem-solving skills. Demonstrated ability to build trusted relationships with executive-level stakeholders and cross-functional teams. Comfortable working across U.S. and LATAM time zones, with occasional weekend support as required. Bachelor’s degree in Engineering, Computer Science, or equivalent practical experience. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

We are a 30 year old software company with offices in Chennai, Dubai and Singapore. We need candidates with experience in supporting Contact Centre Software ( Linux Platform). Key Responsibilities Provide Level 1/2 technical support to customers using Contact Center software Troubleshoot issues related to VoIP, CRM integration, softphones, SIP registration, and call flow. Analyze logs from Asterisk/FreeSWITCH, Avaya or similar PBX platforms Support cloud deployments and help users navigate the web interface and features Document and resolve support tickets in tools like Zendesk, Jira, or Freshdesk Escalate unresolved issues to engineering teams with detailed diagnostics Required Skills Basic Linux commands (file operations, SSH, logs) Understanding of networking: IP, DNS, firewall basics, NAT Familiarity with SIP and VoIP concepts (can be trained) Qualification and Experience 1-2 years experience in Contact Center Software installation and support Any IT related degree, Diploma Job Type: Full-time Benefits: Cell phone reimbursement Leave encashment Life insurance Shift: Day shift Work Days: Monday to Friday Application Question(s): Do you have any Contact Centre Software support experience like Nice, Verint, Ameyo etc? Experience: Linux software: 1 year (Preferred) Work Location: In person

Job Description Job title: Network Engineering Job Location: Gandhinagar Candidate Specification Candidate with minimum 2 Years experience in Networking or Telecom Candidate must have Preferred to be CCNA certified / CCNA Trained Job Description Good Communication and interpersonal skills Experience in last mile access network and network elements routers Good understanding of telecom processes Basic understanding of telecom technologies such FTTB FTTN VDSL Copper GPON etc. Exposure of working on Provisioning configuration of Telecom services Readiness to work in shifts Experience in the design, configuration and telecom systems, hardware and software applications. Understanding of switching systems, cabling and fiber optics. Knowledge of network topology Cisco Platforms 78xx, 65xx, firewalls, routers, switches would be added advantage LAN, WAN, WLAN infrastructures Protocols: TCP/IP, DNS, DHCP, HTTP, SMTP, NTP, SNMP, VoIP ATM, MPLS, Frame Relay, and Metro Ethernet Skills Required RoleSenior associate - Network Engineering - Gandhinagar Industry TypeITES/BPO/KPO Functional Area Required Education Employment TypeFull Time, Permanent Key Skills NETWORK ANALYST NETWORKING NETWORKING SECURITY Other Information Job CodeGO/JC/414/2025 Recruiter NameMarilakshmi S

Position: QA Mobile (Manual & Automation Testing) Location: Hyderabad Employment Type: Full-time Experience Required: 4 to 6 Years Job Summary: We are seeking a skilled QA Mobile Engineer with hands-on experience in both manual and automation testing for mobile applications. The ideal candidate will have a strong background in VoIP testing (SIP, RTP) , experience with automation tools like Appium and Selenium , and a solid understanding of mobile app release cycles across iOS and Android platforms. Key Responsibilities: Conduct end-to-end testing for mobile applications on iOS and Android platforms. Design and execute manual and automated test cases using tools such as Appium, Selenium, JUnit, and XCTest . Perform VoIP-related testing including SIP and RTP protocol validation. Collaborate with development teams to ensure high-quality deliverables. Identify, log, and track bugs throughout the SDLC. Perform mobile debugging and performance testing . Participate in release planning and ensure timely delivery of tested applications. Maintain thorough documentation of testing processes and results. Mandatory Skills: Mobile App Testing (Manual & Automation) VoIP Testing (SIP, RTP) Automation Tools: Appium, Selenium Unit Testing: JUnit, XCTest Mobile Debugging Techniques iOS and Android Release Cycles Strong Analytical and Communication Skills

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What You’ll Do Customer Relationship & Technical Support Management Serve as the technical voice of the customer and advocate internally for client needs. Lead case reviews and regular account check-ins to discuss ticket trends, release readiness, and ongoing product improvements. Closely track and manage customer cases, ensuring adherence to SLAs and quick resolution of issues. Own and resolve client-specific platform issues without engineering intervention whenever possible. Provide proactive communication on product updates, best practices, and feature releases. Partner with Customer Success, Sales, and Services teams to align on strategy and deliver seamless support. Act as the primary escalation point and participate in critical bridge calls and incident response. Contact Center Expertise Support Voice and Non-Voice Contact Center solutions such as Genesys Engage, Amazon Connect, Cisco Webex CC, RingCentral, Nice CXone, Talkdesk, Vonage, and Avaya. Demonstrate hands-on knowledge of voice protocols (TCP/IP, SIP, RTP, SRTP, WebRTC), CTI, IVR, SBC, dialers, VOIP, DID, and carrier integrations. Utilize tools like Wireshark for traffic analysis and troubleshooting of SIP/VoIP-related issues. Support integrations with UCaaS, CPaaS platforms, and tools like MS Teams. Operational Excellence Prepare and present internal reports highlighting customer health scores, account risks, and mitigation strategies. Collaborate with Product and Engineering teams to debug and resolve complex issues, ensuring a high standard of service delivery. Plan and support high-impact customer events, implementations, and release go-lives. Product Adoption & Advisory Design and configure Sprinklr platform solutions based on best practices tailored to client-specific needs. Provide strategic consulting during all phases of project implementation and long-term platform adoption. Educate clients on maximizing platform value through regular insights, knowledge sharing, and optimization suggestions. What Makes You Qualified Fluency in English and Portuguese is mandatory. 2+ years of experience in telecom, call center integration, or VoIP with direct hands-on exposure to SIP protocol and RTP packet management. 3+ years in enterprise customer support, technical account management, or SaaS account management, preferably in a B2B environment. Experience supporting or deploying Contact Center and UCaaS/CPaaS applications across global clients. Hands-on knowledge of Salesforce Service Cloud, customer portals, and CRM systems. Strong understanding of Voice/Video protocols and networking tools like Wireshark. Exceptional communication, analytical, and problem-solving skills. Demonstrated ability to build trusted relationships with executive-level stakeholders and cross-functional teams. Comfortable working across U.S. and LATAM time zones, with occasional weekend support as required. Bachelor’s degree in Engineering, Computer Science, or equivalent practical experience. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Company Description GOJO TRADERS is an innovative trading company specializing in voice, video, and data segments. With years of hands-on experience, we offer customized solutions across various fields including PBX and IP PBX systems, CCTV camera surveillance, VOIP call solutions, and more. Our dedicated service wing, GOJO TECH SOLUTIONS, provides installation and service support. We have a strong presence in several cities including Coimbatore, Salem & chennai Role Description This is a full-time, on-site role located in Coimbatore for a Field Services Engineer. The Field Services Engineer will be responsible for conducting field service visits, troubleshooting technical issues, providing technical support, performing preventive maintenance, and delivering excellent customer service. Daily tasks will include installing, maintaining, and repairing various systems and devices supported by GOJO TRADERS. Qualifications Field Service and Preventive Maintenance skills Troubleshooting and Technical Support skills Customer Service skills Strong communication skills Ability to work independently and as part of a team Relevant certifications or degrees in engineering or related fields are a plus Experience in the voice, video, and data segments is advantageous