1631 Voip Jobs - Page 16

About the Role: We are looking for a skilled and dedicated FreeSWITCH Engineer with hands-on experience in VoIP systems. You will play a key role in developing, configuring, and maintaining scalable and reliable FreeSWITCH-based voice infrastructures. Key Responsibilities: Design, deploy, and maintain FreeSWITCH servers and related VoIP infrastructure. Troubleshoot and resolve FreeSWITCH and VoIP-related issues. Develop custom dial plans, modules, and call routing logic. Work with SIP, RTP, and related VoIP protocols. Monitor system performance and ensure high availability. Collaborate with development, network, and support teams to optimize voice systems. Document configurations, workflows, and system changes. Requirements: Minimum 3 years of hands-on experience with FreeSWITCH in a production environment. Strong understanding of VoIP technologies and SIP protocol. Experience with Linux system administration. Familiarity with scripting languages (e.g., Bash, Python, Lua). Ability to work independently in a remote setup. Strong problem-solving and analytical skills. Preferred Skills: Experience with other VoIP platforms (e.g., Asterisk, Kamailio, OpenSIPS). Knowledge of WebRTC, RTP engines, or media servers. Exposure to monitoring tools (Grafana, Prometheus, etc.). Familiarity with APIs and backend integration.

Staff Software Engineer: Knowledge/Skills/Abilities: Required Qualifications: Expertise with system-level architectures for embedded SW/HW design Expertise with full software lifecycle: specification, design, implementation, integration, debug and maintenance are required Thorough understanding of the Linux OS and kernel, specifically for embedded devices. Experience with bash scripting. Experience with containerization (Docker, Kube) Experience with DSP, ARM processors and fully featured microcontrollers Experience with common peripheral protocols (SPI, UART, I2C, etc.) Experience with Linux kernel/driver development for multi-processor heterogeneous systems Familiarity with SQL database development and maintenance Experience with industry standard networking and data communication protocols (TCP, UDP, RTSP, web services, SOAP/REST, web sockets) Familiarity with VoIP technology and SIP/RTP protocol Familiarity developing software to validate software/hardware systems (board bring up) Proficient in debugging software on either PC host platforms or embedded hardware using debuggers, emulators, etc. Experienced with object-oriented analysis and design, and familiar with structured, functional decomposition design methodologies Solid understanding and experience in design patterns, data structures and advanced programming techniques. Proficient in communication and writing skills with the ability to design in a group setting. Preferred Qualifications: Familiarity with streaming audio over the network using G Streamer Experience with Bluetooth Low Energy (both central as well as peripheral devices with custom profiles) Understanding of full stack web applications development (using node.js) Familiarity with additional programming languages – node.js, react.js python, java, C# Mobile applications development experience (Android) Experience with the Yoto Project Experienced using IDEs such as Eclipse and VS Code Working knowledge of continuous integration to include Git, Agile and/or Kanban Proficiency with GitHub Experience: 7+ years Related Field Education: BA or BS (college graduate) – Required Travel: 0% to minimal.

About Client :- Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations. The company is committed to unleashing human energy through technology for an inclusive and sustainable future, helping organizations accelerate their transition to a digital and sustainable world. They provide a variety of services, including consulting, technology, professional, and outsourcing services. Job Details :- Position: VOIP Engineer Experience Required: 4-8yrs Notice: immediate Work Location: PAN India Mode Of Work: Hybrid Type of Hiring: Contract to Hire Job description:- We require a skilled SME in DevSecOps with experience in CI/CD roadmaps, VM-based environments, and Azure. The candidate should be hands-on and capable of providing architectural insights and recommendations for the DevOps and security landscape. Ideally, the resource should have around 9-10 years of practical experience, including Java Spring Boot expertise.

Job Description: Technical Skills: Candidates should have the at least 4 years of experience/expertise in the following: Python development IaaC development using Terraform Azure devops pipelines or github actions development Azure marketplace extensions development Ansible playbooks development Basic shell scripting Version control using git Key Responsibilities: Cloud Security Design and Implementation: Develop and implement robust security architectures for IMS and VoIP applications hosted on Azure public cloud as well as private cloud implementations (e.g. using Red Hat OpenShift), ensuring compliance with AT&T and industry standards as well as regulatory requirements. Security Monitoring and Incident Response: Utilize security tools (cloud-native and otherwise) to monitor cloud environments for potential threats, respond to security incidents, and conduct thorough investigations to mitigate risks. Risk Assessment and Vulnerability Management: Perform regular security assessments, including penetration testing, malware scans, and vulnerability scans, to identify and address potential security gaps in cloud infrastructures. Includes working with vendor(s) in identifying, analyzing, and defining mitigation/remediation plans. Access Management: Implement and manage identity access management (IAM) policies to control user and non-user access to cloud resources, ensuring that only authorized personnel and systems have appropriate access levels. Automation and Scripting: Utilize various methods to automate the scanning and compilation/analysis of scan results concerning the cloud infrastructure. Technology/Domain Knowledge: Cloud platforms: RedHat Openshift, Azure Kubernetes Telecommunication: 5G/EPC/IMS/VoIP Networking concepts Soft Skills: Communication: Should possess good communication and collaboration skills Time management: Ability to manage multiple projects tasks efficiently. Adaptability: Show willingness to embrace continuous learning and adapt to new technologies Problem solving: Ability to troubleshoot and solve complex technical problems. Weekly Hours: 40 Time Type: Regular Location: Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job Description: Technical Skills: Candidates should have the at least 4 years of experience/expertise in the following: Python development IaaC development using Terraform Azure devops pipelines or github actions development Azure marketplace extensions development Ansible playbooks development Basic shell scripting Version control using git Key Responsibilities: Cloud Security Design and Implementation: Develop and implement robust security architectures for IMS and VoIP applications hosted on Azure public cloud as well as private cloud implementations (e.g. using Red Hat OpenShift), ensuring compliance with AT&T and industry standards as well as regulatory requirements. Security Monitoring and Incident Response: Utilize security tools (cloud-native and otherwise) to monitor cloud environments for potential threats, respond to security incidents, and conduct thorough investigations to mitigate risks. Risk Assessment and Vulnerability Management: Perform regular security assessments, including penetration testing, malware scans, and vulnerability scans, to identify and address potential security gaps in cloud infrastructures. Includes working with vendor(s) in identifying, analyzing, and defining mitigation/remediation plans. Access Management: Implement and manage identity access management (IAM) policies to control user and non-user access to cloud resources, ensuring that only authorized personnel and systems have appropriate access levels. Automation and Scripting: Utilize various methods to automate the scanning and compilation/analysis of scan results concerning the cloud infrastructure. Technology/Domain Knowledge: Cloud platforms: RedHat Openshift, Azure Kubernetes Telecommunication: 5G/EPC/IMS/VoIP Networking concepts Soft Skills: Communication: Should possess good communication and collaboration skills Time management: Ability to manage multiple projects tasks efficiently. Adaptability: Show willingness to embrace continuous learning and adapt to new technologies Problem solving: Ability to troubleshoot and solve complex technical problems. Weekly Hours: 40 Time Type: Regular Location: Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job Description: Technical Skills: Candidates should have the at least 4 years of experience/expertise in the following: Python development IaaC development using Terraform Azure devops pipelines or github actions development Azure marketplace extensions development Ansible playbooks development Basic shell scripting Version control using git Key Responsibilities: Cloud Security Design and Implementation: Develop and implement robust security architectures for IMS and VoIP applications hosted on Azure public cloud as well as private cloud implementations (e.g. using Red Hat OpenShift), ensuring compliance with AT&T and industry standards as well as regulatory requirements. Security Monitoring and Incident Response: Utilize security tools (cloud-native and otherwise) to monitor cloud environments for potential threats, respond to security incidents, and conduct thorough investigations to mitigate risks. Risk Assessment and Vulnerability Management: Perform regular security assessments, including penetration testing, malware scans, and vulnerability scans, to identify and address potential security gaps in cloud infrastructures. Includes working with vendor(s) in identifying, analyzing, and defining mitigation/remediation plans. Access Management: Implement and manage identity access management (IAM) policies to control user and non-user access to cloud resources, ensuring that only authorized personnel and systems have appropriate access levels. Automation and Scripting: Utilize various methods to automate the scanning and compilation/analysis of scan results concerning the cloud infrastructure. Technology/Domain Knowledge: Cloud platforms: RedHat Openshift, Azure Kubernetes Telecommunication: 5G/EPC/IMS/VoIP Networking concepts Soft Skills: Communication: Should possess good communication and collaboration skills Time management: Ability to manage multiple projects tasks efficiently. Adaptability: Show willingness to embrace continuous learning and adapt to new technologies Problem solving: Ability to troubleshoot and solve complex technical problems. Weekly Hours: 40 Time Type: Regular Location: Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-75137 Date posted 07/16/2025 Benefits Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits. Paid Time Off Tuition Assistance Insurance Options Discounts Training & Development

Role Summary: The IT Infrastructure & Systems Administrator will be responsible for managing and maintaining the organization's core IT infrastructure, including on-premise and cloud environments. This includes virtualization platforms, cloud services, backups, security systems, user management, system health monitoring, and end-user support. Key Responsibilities: Infrastructure Management: Administer and monitor VMware vCenter (vSAN) and Proxmox clusters. Manage cloud infrastructure (AWS), including frontend servers, ELB, CDN, Route 53, and Interspire servers. Oversee Windows Server environments (2022 AD, DNS, DHCP, GPO). Manage Ubuntu-based servers and associated services (web, email). Administer file servers, domain controllers, DFSR, SYSVOL, and folder redirection. System Administration: Install, configure, and upgrade system software and hardware (Windows, Linux, Mac). Perform system patching and updates across all platforms. Create and manage Active Directory users, system permissions, and user accounts across Zoho, Zoom, etc. Provide Tier 1 and Tier 2 technical support via Zoho Desk. Perform system health and performance monitoring using tools like Checkmk. Security & Backup: Manage firewall systems (pfSense including VPNs and CARP). Oversee backup and disaster recovery using Unitrends. Conduct security monitoring and regular testing. Manage Windows licensing and endpoint protection (e.g., Trend Micro). Collaboration & Support: Coordinate with vendors for ISP, firewall support, backup systems, and infrastructure projects. Provide end-user computing support, including email systems (Zimbra/Carbonio), VOIP, and Zoom. Support postmaster customers with email-related queries. Document processes and procedures in tools like Zoho Learn and internal wikis. Skills & Requirements: Bachelor’s degree in Computer Science, IT, or a related field. Minimum of 5 years’ hands-on experience in IT infrastructure/system administration. Strong knowledge of virtualization platforms (VMware, Proxmox) and cloud services (AWS). Experience in Windows and Linux server administration. Proficient in Active Directory, DNS, GPO, and system security practices. Familiarity with automation tools like Ansible Semaphore is a plus. Excellent communication skills (written and verbal). Ability to manage multiple projects and stakeholders effectively. Strong documentation habits and attention to detail. Preferred Qualifications: Experience with monitoring tools like Checkmk. Familiarity with Zoho applications. Understanding of VOIP systems and firewall configurations. Proactive, reliable, and able to work independently. Job Type: Full-time Pay: ₹500,000.00 - ₹800,000.00 per year Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Application Question(s): Which Web server have you worked on? Which system security services have you worked on? Experience: System administration: 4 years (Preferred) Zoho application: 3 years (Preferred) AWS: 3 years (Preferred) Work Location: In person Speak with the employer +91 7497908886

Job Description Position Title, Responsibility Level AVP Function Solution Architect – Genesys Reports to SAVP – Digital CX CoE Permanent/ Temporary Permanent Span of Control Run a Project Team Location Noida Primary Role/Key Responsibility As a Solution Architect, this role demands technical solution design and implementation, leveraging software design principles, telephony communication knowledge, specially Genesys PureCloud, aligning with the customer’s contact center strategy and the business needs. Can design routing workflow, integrate with third-party recording systems, and WFM solutions, and help to bring data from the CRM system for auto authentication Have a good understanding of VOIP telephony, SBC, and other telephony components A technical consultant who can design data-sensitive solutions for various domains like healthcare, insurance, banking, etc. Can set up logging solutions and monitoring platforms Can independently work on the pricing of the solutions based on Genesys PureCloud and similar telephony Evaluate and recommend new technologies and solutions that can improve business processes and operations. Can define and design the software development process, quality, and coding standards, provide blueprints of the architecture to the team, help the team to understand technical requirements, help the business to understand technology flexibility and constraints Can work across the technology stack like Java/Springboot, Node.js, React, Python, AI/Gen-AI, and design solutions to deploy on multiple Cloud platforms like AWS/Azure/GCP, etc. Must have dealt with large enterprise systems, information architecture, integration touch points (API integration), etc. Own the technical solution and ensure all technical aspects are implemented as designed Must have the ability to create high-level and low-level design and architecture documents Must assess the risk involved in the project and highlight and mitigate it to drive the outcome Manage IT projects and initiatives, ensuring that they are delivered on time and within budget in close collaboration with the project managers and delivery leads Must be a good communicator at various levels, good at doing client conversations both technical and functional, self-motivated, a team player, good analytical ability, and problem-solving skills Other Functions Good written and verbal communication and presentation skills Self-motivated, team player, action and results-oriented. Process-driven and conceptual thinking Innovative thinker and excellent problem solver Quick and agile learner Working across cultures with sensitivity, partnering, and driving with a focus on business impact Ability to coordinate multiple, cross-functional stakeholders Flexible to Travel (Domestic & International) and work according to the time zones of respective Geo-based clients and businesses Primary Internal Interactions Senior Business Leadership Service Delivery Managers Digital transformation team InfoSec Team IT Team Primary External Interactions Client Teams – especially Client Business & Technology Teams. External Vendors –Product & Services Vendors/Partners, Industry/Business forums Organizational Relationships Reports To : SAVP/VP – Digital CX CoE Supervises : Sr. Managers, AVP Skills Technical Skills Have 10-15 yrs of experience in handling CCaaS and telephony platforms deployed on-prem and in the cloud Must have Genesys PureCloud deployment experience of size 500 or more agents Must have working knowledge of telephony platforms like Genesys, AWS Connect, Avaya, Cisco, Five9, etc. Must have technical understanding of different telephony data packet transfer protocols like SIP / SIPREC / gRPC / Webhook / Data Streaming Must have working experience with scripting languages like Python, JavaScript, etc. Must have hands-on experience on the cloud platform like AWS/Azure/GCP, and have a deep understanding of managed services offering Must have done socket programming, data streaming, VOIP, etc. Must have good knowledge on databases (RDS/NoSQL) Must have hands-on experience of application security life cycle SAST/DAST, and Chaos engineering Good to have an understanding of SDLC e.g. Agile, Scrum, etc. A good communicator with internal and external stakeholders Other Key Specific Skills Experience in leveraging the latest technology – how to effectively employ data analytics, and machine learning for better predictability, enhance customer and end-user experience, and deeper insight into the business Very comfortable and solid experience operating in the digital world Experience applied using Conversational AI and Analytics Demonstrated ability to understand and discuss technical concepts and manage tradeoffs Education Requirements Graduate, preference for a degree in Computer Science (BE/B.Tech/M.Tech) with industry-recognized certifications Having good exposure to the latest technological trends like CCaaS, VOIP, voice-enabled AI technologies, etc. Annexure Acknowledgement (acknowledge that the information contained in this document is factual and complete) _ Candidate Supervisor/Manager Date

As a Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, you will be responsible for providing professional first-line remote and/or onsite technical support and field engineering services to clients. Your role involves proactively identifying and resolving technical incidents and problems, ensuring all requests and resolution incidents meet Service Level Agreement (SLA) conditions. You will be tasked with managing standard and low complexity incidents, conducting routine tasks, and using readily available information to follow standard practices and procedures. Additionally, you will be required to configure, install, test, and ensure the operational functionality of the assigned infrastructure at client sites, as well as install and configure software according to client requirements. Key Responsibilities: - Configuring, installing, testing, and ensuring operational functionality of client infrastructure. - Installing and configuring software as per client requirements. - Identifying problems and errors, logging incidents, and liaising with stakeholders for diagnosis and resolution. - Investigating and identifying root causes of incidents and problems. - Responding to alerts, escalating unresolved issues, and updating incidents with progress details. - Ensuring efficient resolution of incidents and requests and tracking configuration changes. - Investigating system problems, assisting with remedies, and providing technical support to clients. - Reporting and escalating issues to third-party vendors if necessary. You should possess good communication skills, the ability to plan and adapt to changing circumstances, maintain a positive outlook, work well under pressure, and prioritize client satisfaction. Academic qualifications include a Bachelor's degree in Information Technology or Computing, along with associate level certifications in Data Centre and Networking technologies. Required Experience: - Entry-level experience in Collaboration and technical support. - Experience in diagnosis, troubleshooting, and providing remote support in Collaboration technologies. - Understanding of Cisco product stack, SBC's, and network routing and switching. This role will require on-site working and offers the opportunity to be part of NTT DATA, a trusted global innovator committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we invest significantly in R&D to support organizations in their digital transformation journey. Join us in shaping the digital future and becoming a part of our diverse global team. NTT DATA is proud to be an Equal Opportunity Employer.,

Job Description We are looking for a skilled and passionate FreeSWITCH & Kamailio Developer to join our on-site team in Noida Extension . The ideal candidate will help us build a scalable, secure, and high-performance PBX platform tailored for enterprise-level VoIP deployments. You will be responsible for designing, customizing, and maintaining cloud telephony systems, optimizing call flows, and handling SIP signaling at scale. This role is perfect for someone with deep technical knowledge of VoIP architecture and a hands-on approach to real-time communications. Responsibilities Design and maintain scalable cloud telephony infrastructure Customize FreeSWITCH for audio/video conferencing (4000–5000 concurrent calls) Deploy FreeSWITCH behind load balancers for high availability Debug SIP signaling and analyze RTP/media streams (Wireshark, sngrep) Integrate codecs (PCMU, PCMA, G729, Opus) and support SDP offer/answer models Develop API-integrated PBX systems in coordination with frontend/backend teams Configure RTP Proxy and handle NAT traversal (TURN/STUN) Set up and manage SIP proxy servers (Kamailio/OpenSIPS) Work on SBCs to ensure secure and reliable call routing Bonus: Experience with WebRTC, SIPX, SMPP, and H.323 Required Skills Hands-on experience with FreeSWITCH, Asterisk, or similar VoIP platforms Strong knowledge of SIP, RTP, RTCP, NAT traversal, and TLS Experience in Kamailio/OpenSIPS configuration and routing logic Proficiency in Linux system administration and shell scripting Familiarity with tools like sngrep, tcpdump, and Wireshark Ability to debug and optimize VoIP call flows and media streams Excellent troubleshooting and problem-solving skills Bachelor's degree in Computer Science, IT, or related field Experience in telecom or VoIP support environment is a plus Job Types: Full-time, Permanent Pay: ₹13,650.56 - ₹100,000.00 per month Benefits: Commuter assistance Flexible schedule Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person

> Work in 24x7 environment >Support Cisco Unified Communications (UC) platforms, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Expressway C & E, and Cisco Unified Border Element (CUBE), ensuring high availability and seamless call control across enterprise networks. >Manage Webex Calling Multi-Tenant environments via Webex Control Hub, including number management, location-based routing, PSTN integration (via Local Gateway/CUBE), and emergency call configurations. Support operations on User provisioning, features like hunt group, Auto attendant, and shared lines Configure SIP endpoints and trunks on Cisco CUBE, CUCM, Webex Calling, and AudioCodes SBCs for seamless interoperability with service providers and cloud communication platforms. Develop and maintain Webex API integrations using Cisco Webex REST APIs to automate user provisioning, de-provisioning, and system monitoring. Utilize tools like Postman and Webex Integration Guides for testing and documentation. Troubleshoot call quality issues including echo, jitter, and media path inconsistencies using tools such as syslog, CDRs, and SIP debuggers. Support AudioCodes Mediant SBCs (500, 800, VE, etc) in enterprise and hybrid environments, including secure configuration for SIP trunking, routing policies, and media negotiation. KPI Reporting preparation and publishing to stakeholders Define Work procedure documentation to keep the day to day activities on live Work for continuous improvement to meet customer expectations. Experience / knowledge 5 to 8 Years of experience Deploy, configure, and support Cisco Unified Communications platforms, including: Cisco Unified Communications Manager (CUCM), CUC, Expressway C & E, CUBE Experience with Webex Calling Multi-Tenant provisioning, number management, and dial plan configuration via Webex Control Hub. Knowledge of location-based call routing, PSTN connectivity (Local Gateway/CUBE), and emergency call routing setup. Proficient in managing user provisioning, calling behavior, hunt groups, auto-attendants, and shared line appearance. Familiarity with analytics & reporting tools within Webex Control Hub for call usage and troubleshooting. Experience with configuring SIP on Cisco CUBE, CUCM, Webex Calling, and AudioCodes SBC Strong understanding of SIP signaling, call setup/teardown, and call flow analysis. Experience working with Cisco Webex REST APIs for automating user provisioning, deletion Knowledge of Webex Integration Guides, Postman, and API documentation tools Experience with AudioCodes Mediant SBCs (500, 800, VE, etc) in enterprise Ability to integrate AudioCodes SBC with cloud UC platforms like Webex Calling Hands-on with call quality troubleshooting, echo, jitter, and media path diagnostics Experience deploying and managing AudioCodes Virtual Edition SBCs (VE) on AWS EC2 instances. Knowledge of VPC, security groups, Elastic IPs, NAT gateways, and load balancers for VoIP infrastructure. Strong understanding of DMZ network architecture and its role in UC and SBC deployments

Solid knowledge on VoIP domain technologies including SIP, SDP, RTP, RTCP. Experience in programming with one of Golang (preferred), Ruby, C/C++ Experience in scripting with shell, python

So, what s the role all about The Managed Operational Services Engineer is responsible for the remote support and maintenance of the NiCE platforms at the customer site. The MOS Engineer will manage NiCE related issues and outages in a timely manner and enhance the clients ability to maintain the NiCE system. In addition, the MOS Engineer will assist with NiCE projects, installations, and change management as required to support the customer s environment and infrastructure. How will you make an impact Position reports on a day-to-day basis to MOS Manager. Knowledge of NiCE solutions - Engage/NTR Work directly with clients System Engineers to support the NiCE infrastructure across the customer s organization globally. Create record of the case and performing remediation in accordance to the severity of the case. Provide L1/L2/L3 support as required of the technical support for the NiCE product, and utilize, engage and co-ordinate efforts with suppliers/other representatives as needed. Assist clients Administrators with questions and problems associated with the configuration, administration, and management of users in the NiCE system. Document and maintain NiCE system specifications (Site Documentation) across all sites. Provide and evaluate proactive Health Checks on a daily, weekly and monthly basis. Perform MAC (Move/Add/Change) jobs Assist with NiCE projects, installations, and change management as required to support environment and infrastructure. Perform NiCE system maintenance across all sites as required. The MOS Engineer is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues. Effectively manage time and maintain regular communication and updates to both customer and management. Participate in training classes, or special projects as needed. Other roles and responsibilities may be assigned on an as needed basis. Have you got what it takes Must have a minimum of 8+ years of proven experience with the following: Experience working with voice and data networks in the capacity of design, implementation or project management. Microsoft operating systems, Networking, SQL, Security and VoIP technology. Telephony experience and certifications - TDM, VoIP and CTI - advantage. Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco - advantage. CTI Experience with most common PBX, Switch, ACD and CTI vendors - Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys - advantage. HP, MCSE, MCP certifications - advantage. Certified on all NiCE Systems solutions - advantage. What s in it for you Enjoy NiCE-FLEX! Requisition ID: 7972 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE

So, what s the role all about The Managed Operational Services Engineer is responsible for the remote support and maintenance of the NiCE platforms at the customer site. The MOS Engineer will manage NiCE related issues and outages in a timely manner and enhance the clients ability to maintain the NiCE system. In addition, the MOS Engineer will assist with NiCE projects, installations, and change management as required to support the customer s environment and infrastructure. How will you make an impact Position reports on a day-to-day basis to MOS Manager. Knowledge of NiCE solutions - Engage/NTR Work directly with clients System Engineers to support the NiCE infrastructure across the customer s organization globally. Create record of the case and performing remediation in accordance to the severity of the case. Provide L1/L2/L3 support as required of the technical support for the NiCE product, and utilize, engage and co-ordinate efforts with suppliers/other representatives as needed. Assist clients Administrators with questions and problems associated with the configuration, administration, and management of users in the NiCE system. Document and maintain NiCE system specifications (Site Documentation) across all sites. Provide and evaluate proactive Health Checks on a daily, weekly and monthly basis. Perform MAC (Move/Add/Change) jobs Assist with NiCE projects, installations, and change management as required to support environment and infrastructure. Perform NiCE system maintenance across all sites as required. The MOS Engineer is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues. Effectively manage time and maintain regular communication and updates to both customer and management. Participate in training classes, or special projects as needed. Other roles and responsibilities may be assigned on an as needed basis. Have you got what it takes Must have a minimum of 2+ years of proven experience with the following: Experience working with voice and data networks in the capacity of design, implementation or project management. Microsoft operating systems, Networking, SQL, Security and VoIP technology. Telephony experience and certifications - TDM, VoIP and CTI - advantage. Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco - advantage. CTI Experience with most common PBX, Switch, ACD and CTI vendors - Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys - advantage. HP, MCSE, MCP certifications - advantage. Certified on all NiCE Systems solutions - advantage. What s in it for you Enjoy NiCE-FLEX! Requisition ID: 7973 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE

So, what s the role all about The Managed Operational Services Engineer is responsible for the remote support and maintenance of the NiCE platforms at the customer site. The MOS Engineer will manage NiCE related issues and outages in a timely manner and enhance the clients ability to maintain the NiCE system. In addition, the MOS Engineer will assist with NiCE projects, installations, and change management as required to support the customer s environment and infrastructure. How will you make an impact Position reports on a day-to-day basis to MOS Manager. Knowledge of NiCE solutions - Engage/NTR Work directly with clients System Engineers to support the NiCE infrastructure across the customer s organization globally. Create record of the case and performing remediation in accordance to the severity of the case. Provide L1/L2/L3 support as required of the technical support for the NiCE product, and utilize, engage and co-ordinate efforts with suppliers/other representatives as needed. Assist clients Administrators with questions and problems associated with the configuration, administration, and management of users in the NiCE system. Document and maintain NiCE system specifications (Site Documentation) across all sites. Provide and evaluate proactive Health Checks on a daily, weekly and monthly basis. Perform MAC (Move/Add/Change) jobs Assist with NiCE projects, installations, and change management as required to support environment and infrastructure. Perform NiCE system maintenance across all sites as required. The MOS Engineer is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues. Effectively manage time and maintain regular communication and updates to both customer and management. Participate in training classes, or special projects as needed. Other roles and responsibilities may be assigned on an as needed basis. Have you got what it takes Must have a minimum of 4+ years of proven experience with the following: Experience working with voice and data networks in the capacity of design, implementation or project management. Microsoft operating systems, Networking, SQL, Security and VoIP technology. Telephony experience and certifications - TDM, VoIP and CTI - advantage. Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco - advantage. CTI Experience with most common PBX, Switch, ACD and CTI vendors - Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys - advantage. HP, MCSE, MCP certifications - advantage. Certified on all NiCE Systems solutions - advantage. What s in it for you Enjoy NiCE-FLEX! Requisition ID: 7968 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE

Job Description: Level 3 - Specialist level Experience level 6-8 years relevant experience Job Description Minimum of 6 - 10 years experience in L3 network Support. R&S (primary skill) - L3 support , F5- L2 support wit AWS Exp Proven ability in learning and upgrading new technologies/technical skills. Install and maintain core LAN Connectivity in support of Servers, Storage, Applica-tion and other Hardware and devices used to support Services to the End User; Support and maintain a multi-protocol LAN Network, including: Managing addresses and addressing schemes as required; and Managing Customer s Application specific network addressing schemes as designated by Customer; Support and maintain LAN QoS and CoS separation and differentiation to require to ensure the quality of all applications and systems, especially video, VoIP, and other latency sensitive applications; Provide LAN based support for all systems such as video, multicast, VoIP, and so forth; Support Network protocols according to Customer s Architecture, including the pro-vision of Virtual Local Area Networks (VLANs) and Access Control Lists (ACLs) or oth-er access controls for security and performance Configured and troubleshooting the F5 LTM and APM and providing level 2 support for the customers. Configuration and troubleshooting F5 LTM and providing level 2 and level 3 support for the customers. Extensive hands on experience with BIG-IP 5000 and 2000 series. Allocation and designing appropriate virtual IP for F5 ADC through IPAM InfloBox. Licensing and provisioning of F5 modules such as LTM, GTM, VCMP (Virtual Cluster Multi Processing). Extensively worked on code upgrades from v11.5.3 to v11.5.3 and downgrades from 12.0.0 to 11.5.4. Extensively worked on virtual F5 LTM module on VMware for application testing. Configured VCMP Host and created VCMP guests for Exchange and ACE migrations. Created a high availability feature between the VCMP guests for different VCMP hosts. Extensive knowledge in configuration via CLI (TMSH and advance shell). Good knowledge on basic iRules scripting and debugging. Creating custom profiles, health monitors, and also configuring SNAT pools, syslog and SNMP Implementation of major application services with the iApps templates. Extensive knowledge and experience regarding F5 BIG-IP LTM VIP configuration with health check. Extensive knowledge and experience with hosting SSL certificates on F5 platforms. Experience in managing the load balancers in a high-availability infrastructure. Solid understanding and experience in managing Data center LAN Must be able to demonstrate excellent troubleshooting and problem solving skills . Good communication skills Good understanding (Of L3 Level) of Switching & routing protocols, and products like : H3C Device, Alcatel Lucent DWDM, Checkpoint firewalls, F5 LoadBalacers, IPAM, Netscout Packet Capture and Flow Analyzer AWS Cloud exp Management of onsite vendors - During implementation activity and day after support. Escalation point for network implementation issues - Telco, Cabling, and Managed Service Vendor Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed. Analyze/solve advanced Switching/routing problems - Apply advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed networks. Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed. Configure network switches/VLANs/VTP - Implement features of each communication type in a large network. Implement features of a Layer 2 switch. Implement features of routers and VLANs. Identify differences between end-to-end and local VLANs. Establish guidelines for creating and deleting a VLAN in global mode. Configure virtual LANS/ trunk protocols - Configure virtual LANS (VLANS) and VLAN trunk protocols in a switched network. Knowledge in Switching & routing Cisco 3750X-48TS,Nexus 3548 ,C6880-X-LE ,C93240YC-FX2 CATALYST WS-C3750E-48TD,CATALYST WS-C3750G-24TS-S,CATALYST, WS-C3750X-24T-S ,CATALYST WS-C3750X-48T-S,Cisco 3750X-24TS Load balancer , F5, BGIP 4000-LTM ,BIG-IP 1600 ,BIGIP 3600-LTM ,BIG-IP 4000 WAN Optimizer CX7070 ,Riverbed Interceptor ,SLC 8000 ,Steelhead 1050-H, ITIL V3 Foundation Certification is desired Customer Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues Provides timely updates to customers/team members Understands the criticality of cases and meets initial response time as defined in SLA. Analyzes performance against SLAs, proactively manages issues and ensures implementation of corrective action. Sets clear expectations and commitments during the investigative phase, through the resolution phase and follows through on commitments made Operational Excellence ITSM Process Compliance & Keeping all relevant documents up-to-date. Individual responsible for day-to-day delivery and management including customer relationship and overall one shared delivery team. Supporting system implementations and integrations, systems analysis and diagnosis, trouble-shooting, performance analysis and resolution. Problem Management: Ensure that problem tickets are created and reviewed periodically on a proactive basis. Responsible for keeping the project SharePoint portal/file share up-to-date. Documents the problem/resolution to allow for future reference in Knowledge Database Change Management: Prepare the Implementation and fallback plan for the changes .Ensure that the changes are tested before actual implementation. Participate in regular delivery audits Document and maintain the standard operation procedures for the project. Finance Responsible for helping to meet the cost of delivery targets as communicated to him by his Manager. Achieve in technical competency through continues improvement and automation for reduction in man efforts. People Co-operates and works well with others in the pursuit of team/project goals and effective inter personal behavior. Responsible for maintaining high employee satisfaction and employee morale Effective Verbal and Written communication At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Overview This is a crucial role in driving the Marketing Transformation Agenda across both food and beverages for PepsiCo globally. At its core, this role is critical in supporting and equipping PEP to achieve accretive growth in the future. Accretive growth requires a strong and intentional focus on the science of growth, with best practices applied consistently and at scale. Responsibilities This role is responsible for delivery of analytics in the development of the Enterprise Growth Model, which deliver proven drivers of growth across the organisation. This role will support establishment on the case for change through delivering analytics around existing growth drivers, scaling and improving existing best in class models, test and learn on predictive indicator metrics, and deliver analytics to prove or refine ongoing hypotheses across the PEP Enterprise Growth Philosolphy. This requires leveraging a wide expanse of data sets to support the change management and deliver a developing performance ecosystem which can be embedded across sectors. This role will need to influence across the GBS CME teams to establish partnership and key knowledge for the delivery of the framework, and integrate results to be delivered senior, non technical, audiences in a compelling way. Qualifications This role requires a strong insights and analytics foundation, a deep understanding of core syndicated data sets and complex analytical methodologies and the ability to deliver holistic insights with a bias for strong business relevant implications which drive action Graduate from reputed institutes 5+ years of experience with Data and Analytics NIQ, Kantar, Europanel etc Expert on \"Point of Sale\" and \"HHP\" (Nielsen, IRI, SPINs, One Click Retail etc.) databases/metrics a must Structured thinker / problem solver who works independently with attention to detail Excellent communication & presentation skills (verbal & written) is mandatory. Confident communicator, able to express ideas and convey complicated concepts simply Experience working in an Agile team Must be detail oriented with excellent organizational/time management skills

Job Title Analyze L7 Security Gateway ITG Environment & SetupExperience 8-10 YearsLocation Bangalore : Analyze L7 Security GatewayITG Environment & Setup Understand existing UID setup Onboard to CP OKTA and modify SAML metadata and config to integration with CP OKTA Testing CP OKTAfor external user Testing WF OKTA for internal user UAT MTP Hypercare Certifications Needed: NA Skills PRIMARY COMPETENCY Information Security PRIMARY Security Design & Integration PRIMARY PERCENTAGE 60 SECONDARY COMPETENCY Information Security SECONDARY Identity & Access Management SECONDARY PERCENTAGE 40

As a VOIP Support Engineer/ Carrier Manager reporting to the Telecommunications Operations Manager, you will be at the forefront of Cyara's global telecommunications strategy, making high-stakes decisions that directly impact our operations, competitive standing, and customer relationships. This pivotal role demands deep industry knowledge, strategic thinking, and the ability to make critical judgments in real-time. You'll be instrumental in maintaining our competitive edge through innovative solutions, strategic vendor relationships, and direct customer engagements. Your expertise will be crucial in navigating complex telecommunications challenges, often under pressure, to ensure our services remain cutting-edge and reliable for our high-value clients. As a key customer-facing representative, you'll leverage your technical acumen and interpersonal skills to influence and guide customers in their telecommunications strategies, aligning their needs with Cyara's solutions. Your ability to build trust, communicate complex concepts, and drive strategic decision-making will be essential in fostering long-term customer relationships and contributing to Cyara's market leadership. You will be responsible for: Making high-stakes decisions in real-time to resolve critical telecommunications issues Developing and maintaining strategic relationships with 100+ telecommunications vendors, including major global carriers, with decisions impacting multi-million-dollar contracts and service quality for Fortune 500 clients Leading time-sensitive troubleshooting efforts for high-priority enterprise clients Architecting bespoke telecommunications solutions in collaboration with Sales and Pre-sales teams to secure and retain top-tier clients Influencing customer decisions and strategies related to telecommunications solutions Serving as the telecommunications subject matter expert, collaborating closely with Infrastructure, DevOps, Engineering, and Product teams to drive platform improvements and feature development Continuously evaluating and implementing new technologies to maintain Cyaras competitive advantage Providing expert guidance on complex telecommunications architectures, including SBCs, troubleshooting critical issues in real-time, and collaborating with internal teams to develop cutting-edge solutions Ensuring compliance with evolving telecommunications regulations, particularly in the US and EU markets Collaborating with cross-functional teams to drive platform improvements based on telecommunications expertise Negotiating cost-effective solutions with carriers that directly impact profit margins Lets talk about your skills/expertise: Ability to make high-stakes decisions quickly and effectively in a complex, fast-paced environment Demonstrated ability to influence and guide customer decision-making processes Flexibility to work across multiple time zones, with a particular emphasis on aligning with US business hours Comprehensive mastery of telecommunications channels and Network Services, including Voice/PSTN, Mobile/SMS, WebRTC, MPLS, and AWS Exceptional problem-solving skills, particularly under pressure and with limited guidance Ability to work effectively with ambiguity, adapting to changing priorities and unclear situations Expertise in live troubleshooting of critical issues within a complex platform environment Comprehensive mastery of telecommunications channels, Network Services, and SBCs Strong leadership and communication skills to influence cross-functional teams and drive technological innovation Deep understanding of telecommunications regulatory frameworks in key global markets Proven track record in strategic vendor management and negotiation Strong business acumen to align telecommunications strategies with overall company objectives Ability to quickly learn and operate Cyaras complex CX Assurance platform Education & Experience: 5+ years of extensive experience in Telecommunications or Contact Centre domains, with a focus on high-value enterprise solutions Demonstrated experience in managing relationships with major telecommunications carriers Proven track record of implementing innovative telecommunications solutions in a global enterprise environment Experience in collaborating with sales teams to secure high-value contracts Background in navigating complex regulatory environments in the telecommunications industry This role offers a unique opportunity to shape the future of Cyaras telecommunications infrastructure through high-impact decision-making and strategic thinking, directly contributing to our global expansion strategy and competitive advantage.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What Does Success Look Like? Sprinklr is looking for a Platinum Support Account Manager I (PSAM-I) to join our growing Platinum Support team. You will be the primary technical support point of contact for Sprinklr’s largest and most complex customers, managing high-impact interactions and collaborating with cross-functional teams to ensure timely and exceptional service delivery. This role requires strong expertise in Contact Center platforms, deep technical knowledge across voice protocols, and a customer-first mindset. As a trusted advisor, you will advocate for your clients, drive operational excellence, and play a pivotal role in ensuring long-term customer satisfaction and platform adoption. What You’ll Do Customer Relationship & Technical Support Management Serve as the technical voice of the customer and advocate internally for client needs. Lead case reviews and regular account check-ins to discuss ticket trends, release readiness, and ongoing product improvements. Closely track and manage customer cases, ensuring adherence to SLAs and quick resolution of issues. Own and resolve client-specific platform issues without engineering intervention whenever possible. Provide proactive communication on product updates, best practices, and feature releases. Partner with Customer Success, Sales, and Services teams to align on strategy and deliver seamless support. Act as the primary escalation point and participate in critical bridge calls and incident response. Contact Center Expertise Support Voice and Non-Voice Contact Center solutions such as Genesys Engage, Amazon Connect, Cisco Webex CC, RingCentral, Nice CXone, Talkdesk, Vonage, and Avaya. Demonstrate hands-on knowledge of voice protocols (TCP/IP, SIP, RTP, SRTP, WebRTC), CTI, IVR, SBC, dialers, VOIP, DID, and carrier integrations. Utilize tools like Wireshark for traffic analysis and troubleshooting of SIP/VoIP-related issues. Support integrations with UCaaS, CPaaS platforms, and tools like MS Teams. Operational Excellence Prepare and present internal reports highlighting customer health scores, account risks, and mitigation strategies. Collaborate with Product and Engineering teams to debug and resolve complex issues, ensuring a high standard of service delivery. Plan and support high-impact customer events, implementations, and release go-lives. Product Adoption & Advisory Design and configure Sprinklr platform solutions based on best practices tailored to client-specific needs. Provide strategic consulting during all phases of project implementation and long-term platform adoption. Educate clients on maximizing platform value through regular insights, knowledge sharing, and optimization suggestions. What Makes You Qualified Fluency in English and Portuguese is mandatory. 2+ years of experience in telecom, call center integration, or VoIP with direct hands-on exposure to SIP protocol and RTP packet management. 3+ years in enterprise customer support, technical account management, or SaaS account management, preferably in a B2B environment. Experience supporting or deploying Contact Center and UCaaS/CPaaS applications across global clients. Hands-on knowledge of Salesforce Service Cloud, customer portals, and CRM systems. Strong understanding of Voice/Video protocols and networking tools like Wireshark. Exceptional communication, analytical, and problem-solving skills. Demonstrated ability to build trusted relationships with executive-level stakeholders and cross-functional teams. Comfortable working across U.S. and LATAM time zones, with occasional weekend support as required. Bachelor’s degree in Engineering, Computer Science, or equivalent practical experience. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a highly skilled VOIP Application Engineer to join our team. In this role, you will be responsible for the design, implementation, and maintenance of VOIP (Voice over IP) applications, ensuring their reliability, performance, and scalability. You will work closely with engineering, operations, and product teams to ensure seamless integration of VOIP services and contribute to the development of new voice-related features and products. The ideal candidate will have hands-on experience with VOIP technologies, application troubleshooting, and integration in cloud-based or on-premise environments. A strong understanding of VOIP protocols (SIP, RTP, WebRTC), telephony systems, and the ability to develop and support VOIP applications will be crucial to success in this role. Key Responsibilities VOIP Application Design & Development: Develop and maintain high-quality VOIP applications that meet customer needs, focusing on reliability, performance, and scalability. System Integration: Integrate VOIP solutions with third-party systems, ensuring seamless communication between internal and external platforms. Troubleshooting & Issue Resolution: Provide support for complex VOIP issues, including system failures, call quality problems, and application errors. Work to quickly diagnose and resolve issues. Collaboration with Teams: Work closely with cross-functional teams, including engineering, product management, and operations, to ensure seamless deployment and operation of VOIP applications. Testing & Quality Assurance: Test new VOIP features, products, and services, ensuring they meet quality standards before deployment. Documentation: Create and maintain technical documentation for VOIP applications, including system architecture, troubleshooting guides, and integration processes. Optimization: Continuously monitor and optimize VOIP applications to improve performance, scalability, and user experience. Security & Compliance: Ensure VOIP applications meet security standards and compliance requirements. Customer Support: Assist internal and external teams with troubleshooting, providing solutions, and offering expert guidance on VOIP-related issues. Innovation: Stay current with emerging VOIP technologies and trends, contributing to the development of new features and improvements to existing applications. Qualifications Experience: At least 5 years of experience in VOIP application engineering, including hands-on experience with VOIP technologies such as SIP, RTP, WebRTC, and telephony systems. Technical Skills: Strong knowledge of VOIP protocols, including SIP (Session Initiation Protocol) and RTP (Real-Time Protocol). Experience with VOIP platforms such as Asterisk, FreeSWITCH, or Kamailio. Familiarity with cloud environments (AWS, GCP, or Azure) and basic networking concepts such as firewalls, NAT, and QoS. Knowledge of programming languages such as Python, Java, or JavaScript for application development and automation. Experience with SQL and NoSQL databases for managing voice data. Understanding of WebRTC and web-based communication protocols is a plus. Problem Solving: Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve VOIP-related issues quickly. Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Team Collaboration: Proven ability to work well within a cross-functional team environment and collaborate effectively with engineers, product teams, and other stakeholders. Analytical Mindset: Strong analytical skills and attention to detail, with the ability to assess complex technical challenges and provide practical solutions. Customer Focused: Ability to understand customer requirements and translate them into reliable, high-quality VOIP applications. Preferred Qualifications Experience with cloud-native technologies, including containers, Kubernetes, and CI/CD pipelines. Exposure to BroadSoft or BroadWorks platforms. Familiarity with SIP trunks, media gateways, and IVR systems. Knowledge of networking protocols (TCP/IP, DNS, HTTP/S) and voice quality metrics (MOS, jitter, latency). Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Job Description Role: Technical Support – Service Desk L2 Location: Pune Job Summary – Candidates with a minimum 1 to 2 years of IT Service Desk experience – Those with technical knowledge and L1 troubleshooting skills with excellent English-speaking skills; and willing to work in rotational shifts and/or flexible shifts as per business requirement. Years of experience needed – 1 to 2 years of experience Technical Skills  Operating Systems, Desktop, Laptop, MDM, MFA, Office 365, Password reset management, MS Office, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint  End User Experience management  Active listening and probing skills.  Effective business communication skills.  Navigate through ticketing tools and knowledge base articles.  Receptive for feedback and willing to learn.  Positive attitude and team player. Certifications Needed  (please specify if no certifications are needed as well)  About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. ‎ ‎ Equal Opportunity Employer Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster , view the EEO in the law supplement . To view the pay transparency nondiscrimination provision please click and to view the E-Verify posting click . Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before. Job Summary: Seeking an experienced VoIP Engineer with 2+ years of expertise in open-source technologies like Asterisk, Kamailio, and RTPengine. Responsible for designing, implementing, and maintaining VoIPsystems for optimal performance and reliability. Collaborate with cross-functional teams to deliver high-quality voice communication solutions. Join our team if you are passionate about open-source technologies and possess a deep understanding of VoIP protocols. Responsibilities: Own all aspects of VoIP systems (Asterisk, Kamailio, RTPengine) from design of new features, to the implementation, QA, deployment to production, troubleshooting and maintenance. Be the subject matter expert for any VoIP related question coming from different parts of the company. Integrate VoIP systems into new and existing applications. Identify, optimize and resolve issues related to latency, scalability and performance. Monitor system performance, analyse traffic patterns, and suggest improvements. Automate processes that allow for faster deployment cycles and capacity scaling. Stay updated with VoIP and open-source software advancements. Participate in on-call rotations and respond to system emergencies. Qualifications (Candidate Profile): The candidate must have: Bachelor's degree in Computer Science, Engineering, or related field (or equivalent work experience). 2+ years of experience with VoIP, SIP/RTP and with open-source technologies. 2+ years of professional software development experience with C/C++/Golang building multi-threaded and highly performant client/server applications. Familiarity/Experience with open-source VoIP platform Asterisk/FreeSWITCH, Kamailio/OpenSIPS, RTPEngine in Linux environment. Experience with IP telephony and Networking protocols (SIP, RTP, RTCP, T.38, ISUP, TLS, STUN, TURN, WebRTC, T38). Full-stack troubleshooting skills across network, application, hardware and any distributed service stack. Proficiency in Linux and shell scripting. Excellent problem-solving and communication skills. Self-motivated and proactive learner.

Company Name- Webvio Technologies Pvt Ltd Profile: FreeSwitch Developer Experience- 3 -4 years Location: New Delhi/ Kolkata Job Description: We are seeking a skilled FreeSWITCH Developer to join our team. In this role, you will be responsible for designing, implementing, and maintaining VoIP solutions using FreeSWITCH. The ideal candidate has a strong background in VoIP technologies, telecommunications protocols, and FreeSWITCH development. Required Qualifications: Strong experience with FreeSwitch development and configuration. Proficiency in programming languages such as C, Python or Lua. Experience with databases (e.g., MySQL, PostgreSQL). Must have experience in SIP Protocol and RTP. Benefits: Competitive salary. Opportunity to work on cutting-edge VoIP technologies. Professional development and training opportunities. Interested share your resume at 8989480817 Job Type: Full-time Pay: ₹800,000.00 - ₹1,400,000.00 per year Benefits: Provident Fund Work Location: In person

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What Does Success Look Like? Sprinklr is looking for a Platinum Support Account Manager I (PSAM-I) to join our growing Platinum Support team. You will be the primary technical support point of contact for Sprinklr’s largest and most complex customers, managing high-impact interactions and collaborating with cross-functional teams to ensure timely and exceptional service delivery. This role requires strong expertise in Contact Center platforms, deep technical knowledge across voice protocols, and a customer-first mindset. As a trusted advisor, you will advocate for your clients, drive operational excellence, and play a pivotal role in ensuring long-term customer satisfaction and platform adoption. What You’ll Do Customer Relationship & Technical Support Management Serve as the technical voice of the customer and advocate internally for client needs. Lead case reviews and regular account check-ins to discuss ticket trends, release readiness, and ongoing product improvements. Closely track and manage customer cases, ensuring adherence to SLAs and quick resolution of issues. Own and resolve client-specific platform issues without engineering intervention whenever possible. Provide proactive communication on product updates, best practices, and feature releases. Partner with Customer Success, Sales, and Services teams to align on strategy and deliver seamless support. Act as the primary escalation point and participate in critical bridge calls and incident response. Contact Center Expertise Support Voice and Non-Voice Contact Center solutions such as Genesys Engage, Amazon Connect, Cisco Webex CC, RingCentral, Nice CXone, Talkdesk, Vonage, and Avaya. Demonstrate hands-on knowledge of voice protocols (TCP/IP, SIP, RTP, SRTP, WebRTC), CTI, IVR, SBC, dialers, VOIP, DID, and carrier integrations. Utilize tools like Wireshark for traffic analysis and troubleshooting of SIP/VoIP-related issues. Support integrations with UCaaS, CPaaS platforms, and tools like MS Teams. Operational Excellence Prepare and present internal reports highlighting customer health scores, account risks, and mitigation strategies. Collaborate with Product and Engineering teams to debug and resolve complex issues, ensuring a high standard of service delivery. Plan and support high-impact customer events, implementations, and release go-lives. Product Adoption & Advisory Design and configure Sprinklr platform solutions based on best practices tailored to client-specific needs. Provide strategic consulting during all phases of project implementation and long-term platform adoption. Educate clients on maximizing platform value through regular insights, knowledge sharing, and optimization suggestions. What Makes You Qualified Fluency in English and Portuguese is mandatory. 2+ years of experience in telecom, call center integration, or VoIP with direct hands-on exposure to SIP protocol and RTP packet management. 3+ years in enterprise customer support, technical account management, or SaaS account management, preferably in a B2B environment. Experience supporting or deploying Contact Center and UCaaS/CPaaS applications across global clients. Hands-on knowledge of Salesforce Service Cloud, customer portals, and CRM systems. Strong understanding of Voice/Video protocols and networking tools like Wireshark. Exceptional communication, analytical, and problem-solving skills. Demonstrated ability to build trusted relationships with executive-level stakeholders and cross-functional teams. Comfortable working across U.S. and LATAM time zones, with occasional weekend support as required. Bachelor’s degree in Engineering, Computer Science, or equivalent practical experience. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.