Job Summary: We are seeking a skilled and customer-focused IT Desktop Engineer to join our IT support team. In this role, you will be responsible for providing technical support to end-users, maintaining desktop systems, and ensuring the smooth operation of hardware and software systems across the organization. Key Responsibilities: Provide Level 1 and 2 technical support for desktops, laptops, printers, mobile devices, and other IT equipment. Install, configure, and maintain Windows/Mac operating systems and standard business applications. Troubleshoot hardware and software issues and escalate complex problems as needed. Set up new user accounts, email, access rights, and profiles in Active Directory and Microsoft 365. Maintain an accurate inventory of hardware and software assets. Perform system upgrades, patching, and antivirus updates. Ensure proper documentation of incidents, solutions, and IT procedures. Collaborate with network and systems teams on broader IT initiatives. Provide support for video conferencing systems, VoIP, and remote access solutions. Participate in IT projects including system rollouts, migrations, and deployments. Maintain compliance with IT policies and security standards. Required Skills and Qualifications: Bachelor’s degree in Computer Science, IT, or a related field (or equivalent work experience). 2+ years of experience in a desktop support or IT technician role. Strong knowledge of Windows 10/11 , Microsoft Office 365, and common desktop applications. Familiarity with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP) . Experience with remote support tools (e.g., TeamViewer, AnyDesk, RDP). Excellent troubleshooting and communication skills. Ability to prioritize tasks and work independently. Preferred Qualifications: Certifications such as CompTIA A+, Network+, Microsoft MCSA/Modern Desktop, ITIL . Experience supporting MacOS and Linux (optional). Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Shift: Day shift Fixed shift Work Days: Weekend availability Work Location: In person

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a visionary Head of Engineering (AI & ML) with extensive experience in leading AI/ML initiatives, team leadership, and end-to-end product delivery. This role combines strategic leadership with deep technical expertise to drive the development of advanced AI solutions, such as Agent Assist, IVA, Chatbots, Conversational Intelligence, and Data Visualization. You will work at the intersection of cutting-edge technology and business strategy, managing high-performing teams to deliver scalable, high-value AI products. Key Responsibilities: Strategic Leadership Vision and Strategy: Partner with leadership to define AI product visions, success metrics, and strategic initiatives. Roadmap Development: Shape the medium and long-term AI product roadmap, aligning technical capabilities with business objectives. Emerging Trends: Serve as a thought leader, identifying and championing the adoption of emerging AI/ML trends and technologies. AI Product & Technical Delivery AI/ML Model Development: Oversee the training, fine-tuning, and deployment of advanced AI models, including NLP, ASR, TTS, and generative AI systems. Product Innovation: Drive the design and implementation of core AI/ML features to support intelligent automation and conversational experiences. Resource Management: Strategically plan and allocate team resources to meet roadmap goals and manage dependencies effectively. Scalability: Architect scalable AI systems with high availability, low latency, and adherence to SLAs. Engineering Leadership Technical Guidance: Provide hands-on technical leadership, diving into architecture, code, and design while managing the broader product delivery. Team Performance: Build and sustain an engineering rhythm that fosters high performance, knowledge sharing, and smooth execution. MLOps & Infrastructure: Establish scalable infrastructure and automated pipelines for model training, deployment, and performance monitoring. Team Development and Culture Mentorship: Act as a coach and mentor to foster technical growth and career development for team members. Inclusive Culture: Build a fun, inclusive, and supportive work environment that aligns with company values and encourages collaboration. Exemplify Leadership Principles: Inspire the team by modeling resilience, learning from failures, and celebrating the success of others. Cross-Functional Collaboration Partnerships: Collaborate with product management, design, and business stakeholders to ensure AI solutions meet market and regulatory requirements. Communication: Translate complex technical strategies into clear, actionable insights for both technical and non-technical stakeholders. Required Qualifications: Education: Master's degree in Applied Mathematics, Computer Science, or a related field. Experience: 10+ years in software engineering with expertise in AI/ML. Proven track record in leading teams to deliver AI products such as IVA, chatbots, or conversational intelligence. Hands-on experience with VoIP communications and real-time AI-driven solutions. Strong foundation in end-to-end AI product development and regulatory compliance. Demonstrated ability to evaluate and implement algorithmic solutions tailored to business use cases. Technical Skills: Deep knowledge of NLP, machine learning, and deep learning frameworks (e.g., TensorFlow, PyTorch, Hugging Face). Experience deploying AI systems at scale using Docker, Kubernetes, and cloud platforms (AWS, GCP, Azure). Expertise in optimization techniques like vLLM, quantization, and LoRA for high-performance inferencing. Proficiency in programming languages such as Python and experience building production-grade pipelines. Preferred Skills: MLOps Expertise: Advanced knowledge of CI/CD pipelines, monitoring tools (MLflow, Airflow), and distributed training frameworks. Scalable Training Infrastructure: Hands-on experience with GPU/TPU workloads and frameworks like Horovod or DeepSpeed. Generative AI Expertise: Experience designing Retrieval-Augmented Generation (RAG) systems and fine-tuning large language models for domain-specific applications. Leadership Attributes: Strong people management and mentoring skills with a proven ability to build high-performing teams. Ability to measure team impact, set clear goals, and drive collaboration across functions. Exceptional problem-solving and decision-making skills in ambiguous, high-impact scenarios. If you're passionate about leading the development of transformative AI/ML solutions and want to make an organizational impact through innovative technologies, apply now to join our team! Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-SC1 #LI-Hybrid

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Lead end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term value. Define implementation strategy and solution architecture aligned with customer goals, industry standards, and best practices. Mentor and guide junior consultants, promoting excellence in configuration, client communication, and delivery methodologies. Own customer engagements as the primary senior point of contact, driving platform adoption, customer satisfaction, and solution alignment. Proactively identify potential risks, technical challenges, and optimization opportunities, implementing solutions that preempt issues and maximize client ROI. Conduct advanced health checks and audits for key customers; design remediation and enhancement plans to improve platform performance and adoption. Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization. Drive stakeholder alignment across product, engineering, and customer success teams to ensure seamless implementation and post-go-live support. Deliver expert-level consultation on Sprinklr capabilities, integrations, and CCaaS best practices. Establish trusted advisor relationships with customer champions and executive stakeholders. Qualifications 5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms. Proven track record in leading complex implementation projects, preferably in CCaaS, UCaaS, or CPaaS environments. Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC). Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark). Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms. Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus. Strong leadership, mentoring, and client-facing communication skills. Ability to manage multiple complex projects in a fast-paced, dynamic environment. Business proficiency in Korean and English is mandatory. What Success Looks Like You’re a strategic advisor to clients and internal teams, driving measurable impact and platform maturity. You create repeatable frameworks and tools that improve team efficiency and customer outcomes. You proactively elevate the implementation practice by sharing knowledge, defining standards, and fostering innovation. You maintain a customer-first mindset, consistently exceeding expectations in high-pressure environments. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

Hi All, Greetings from Shivsys Softwares Pvt Ltd We are hiring for Product Security Engineer Role: Product Security Engineer Experience: 3+ Years Location: Noida Job Description: Security Specialist in areas of Security Vulnerability Assessment & Penetration Testing. Responsible for periodic assessment and implementation of remediation with the help of node owners. Job Key Tasks & Responsibilities: · Experience in developing trailored Vulnerability Assessment Profiles in collaboration with clients, outlining assessment scope, methodologies, risk assessment criteria, and reporting structures. · Have created and configured custom scan policies for vulnerability scanners, ensuring accurate, tailored scans to meet organizational needs and risk tolerance. · Configure scan policies for full network scans, application scans, compliance checks, and sensitive data exposure detection. · Performed both authenticated and unauthenticated scans across telecom networks and cloud environments (VNF, CNF). Troubleshooting and debugging scans. · Performed automated and manual scans against the CIS Benchmarks (e.g., CIS AWS Foundations, CIS Linux, CIS Windows) to ensure compliance with industry best practices. · Performed comprehensive risk triage by analyzing vulnerability reports, verifying false positives, and assigning accurate severity levels to vulnerabilities based on CVSS matrix. · Evaluate the impact of vulnerabilities and prioritize vulnerabilities based on CVSS scoring and considering exploitability in telecom environments (e.g., SS7, Diameter, GTP, VoIP, IoT, 5G). · Perform cloud-specific vulnerability assessments for containers and orchestration platforms (Docker, Kubernetes). · Provide remediation recommendations based on scan findings, including patching, work arounds, configuration hardening, and compensating controls. · Worked on remediation of non-compliant configurations and security issues based on CIS recommendations. · Experience in threat intelligence gathering to identify known exploits and determine the current exploitation risk of vulnerabilities (e.g., availability of exploit POC, exploit in wild). · Experience of working in ticketing tools i.e. ServiceNow, Jira. · Proficiency in Linux, Windows, and cloud security hardening. · Knowledge security frameworks and standards (e.g., NIST, ISO 27001, CIS) Experience & Certification: · Minimum 3+ years of relevant experience in a combination of security and operations technology jobs · Vulnerability Scanning tools: Nessus, Qualys, OpenVAS · Cloud Scanning Tools: Redhat ACS, Anchore, Trivy · Ticketing Systems: Jira, ServiceNow, Remedy Telecom Expertise: Telecom architecture(2G,3G,4G,5G), Nokia Nodes and functionalities You can also drop your CV at karan.prajapati@shivsys.com Show more Show less

Lead Python Engineer – Backend & AI Integrations Location: Gurgaon Working Days: Monday to Friday, with 2nd and 4th Saturdays off Working Hours : 10:30 AM – 8:00 PM Experience : 3–8 years Function: Backend Engineering | AI Platform Integration | Scalable Systems About Darwix AI Darwix AI is one of India’s fastest-growing GenAI SaaS companies powering real-time decision intelligence for enterprise revenue teams. Our platform transforms frontline performance through: Transform+: Live agent nudges & call intelligence Sherpa.ai: GenAI-powered multilingual sales coach Store Intel: Computer vision for in-store sales analysis We serve market leaders across BFSI, real estate, and retail—including IndiaMart, Wakefit, GIVA, Sobha, and Bank Dofar. Our stack processes thousands of voice conversations daily, powers real-time dashboards, and delivers high-stakes nudges that directly impact multi-crore revenue pipelines. We are building at the intersection of voice AI, backend scale, and real-time analytics. You will play a key role in shaping the tech foundation that drives this mission. Role Overview We’re looking for a Lead Python Engineer to architect, own, and scale the core backend systems that power Darwix AI’s GenAI applications. You’ll work at the confluence of backend engineering, data pipelines, speech processing, and AI model integrations—supporting everything from real-time call ingestion to multi-tenant analytics dashboards. You will lead a high-performing engineering pod, collaborate with product, AI, and infra teams, and mentor junior engineers. This is a high-impact, ownership-first role with direct influence over product velocity, system performance, and enterprise reliability. Key Responsibilities 1. Backend Architecture & Infrastructure Design and maintain scalable APIs and backend systems using Python (FastAPI) Optimize data flow for speech-to-text transcription, diarization outputs, and call scoring workflows Build and maintain modular service components (STT, scoring engine, notification triggers) Manage asynchronous job queues (Celery, Redis) for large batch processing Ensure high availability, security, and scalability of backend systems across geographies 2. AI/ML Integration & Processing Pipelines Integrate with LLMs (OpenAI, Cohere, Hugging Face) and inference APIs for custom use cases Handle ingestion and parsing of STT outputs (WhisperX, Deepgram, etc.) Work closely with the AI team to productionize model outputs into usable product layers Manage embedding pipelines, RAG workflows, and retrieval caching across client tenants 3. Database & Data Engineering Design and maintain schemas across PostgreSQL, MongoDB, and TimescaleDB Optimize read/write operations for large call data, agent metrics, and dashboard queries Collaborate on real-time analytics systems used by enterprise sales teams Implement access controls and tenant isolation logic for sensitive sales data 4. Platform Reliability, Monitoring & Scaling Collaborate with DevOps team on infrastructure orchestration (Docker, Kubernetes, GitHub Actions) Set up alerting, logging, and auto-recovery protocols for uptime guarantees Drive version control and CI/CD automation for releases with minimal regression Support benchmarking, load testing, and latency reduction initiatives 5. Technical Leadership & Team Collaboration Mentor junior engineers, review pull requests, and enforce code quality standards Collaborate with product managers on scoping and technical feasibility Break down large tech initiatives into sprints and delegate effectively Take ownership of technical decisions and present trade-offs with clarity Required Skills & Experience 3–8 years of hands-on backend engineering experience, primarily in Python Strong grasp of FastAPI, REST APIs, job queues (Celery), and async workflows Solid experience with relational and NoSQL databases: PostgreSQL, MongoDB, Redis Familiarity with working on production systems involving large-scale API calls or streaming data Prior experience integrating 3rd-party APIs (e.g., OpenAI, CRM, VoIP, or transcription vendors) Working knowledge of Docker, CI/CD pipelines (GitHub Actions preferred), and basic infra scaling Experience working in high-growth SaaS or data-product companies Bonus Skills (Preferred, Not Mandatory) Experience with LLM applications, vector stores (FAISS, Pinecone), and RAG pipelines Familiarity with speech-to-text engines (WhisperX, Deepgram) and audio processing Prior exposure to multi-tenant SaaS systems with role-based access and usage metering Knowledge of OAuth2, webhooks, event-driven architectures Experience with frontend collaboration (Angular/React) and mobile APIs Contributions to open-source projects, technical blogs, or developer communities Show more Show less

📜 Project Summary We’re hiring a senior Network & Security Architect (contractor, not employee) to design a resilient, regulator-compliant banking enterprise network that spans dual data-centres, disaster-recovery sites, regional branches/ATMs, and hybrid-cloud workloads. Your HLD/LLD and playbooks will serve as the blueprint for our deployment team. 📡 Network Topology Requirements Data-Centre & DR Dual active-active DCs with spine-leaf fabric, MACsec on inter-DC links, isolated OOB network Campus / HQ Redundant core & distribution, Wi-Fi 6/6E access, NAC-enforced segmentation Branches & ATMs SD-WAN overlays (MPLS + LTE/5G) with local Internet break-out, zero-touch provisioning Cloud Edge Direct Connect / ExpressRoute / IPsec VPN-GW, micro-segmented VNET/VPCs Internet DMZ Reverse proxies, WAF, DDoS scrubber, SWIFT-CSP-isolated zone 🌐 Services to Be Supported Core Banking & Treasury (ISO 8583, MQ, micro-services APIs) Digital & Mobile Banking (Open-Banking APIs, web/mobile channels) Payments – RTGS/NEFT/IMPS/UPI, SWIFT, card-switch, POS Unified Comms – VoIP/SBC, contact-centre SIP, VC Enterprise IT – AD/Azure AD, M365, SaaS & SOC/SIEM feeds 🔐 Security-First Architecture Zero-Trust segmentation (macro + micro, user/device-aware) Next-Gen Firewalls & virtual NGFWs at every trust boundary Inline IPS / sandboxing for east-west and north-south traffic Layer-7 WAF & API GW in DMZ; TLS 1.3 everywhere Compliance: PCI-DSS 4.0, RBI/IRDA cyber controls, SWIFT CSP, ISO 27001 HA everywhere – clustered firewalls, ECMP, BGP GR, IPsec FVRF 🧠 Technical Requirements Routing/Switching: OSPF v2/v3, IS-IS, eBGP/iBGP, MP-BGP EVPN/VXLAN, MPLS L2/L3 VPN, Segment Routing (SR-MPLS/SRv6) Overlay & SD-WAN: DMVPN, SD-WAN (Viptela/Versa/Fortinet or similar) Automation: GitOps source-of-truth, Ansible/Terraform-ready design hooks Observability: gRPC telemetry, NetFlow/IPFIX, Syslog/SIEM pipelines Future-proof: IPv6-first; QoS placeholders (no policy config in scope) 📦 Deliverables HLD – logical & topological views, security zones, resiliency model LLD – device roles, interface matrices, VRF maps, protocol timers IPv4/IPv6 Address Plan – summarised, dual-stack, hierarchically allocated Security Architecture Guide – segmentation tables, object-based FW rules, crypto standards Routing & Service Flow Docs – Core Banking, SWIFT, Digital channels, UC, Branch/ATM paths Procedure Playbooks – onboarding branches/cloud VPCs, DR fail-over, patch-window checklist ❌ CLI configurations and QoS policies are out-of-scope (architecture only). 🧪 Mandatory Qualification Round Submit all required artefacts via this form: 👉 https://forms.office.com/r/4cCw88zP4c 🖼️ Digital Topology Diagram – DC, campus, branch, cloud edges & security zones 📝 One paragraph per major service – rationale, resiliency & security approach 📋 Routing, Overlay & Security Controls List – protocols, segmentation, crypto, automation hooks ✅ Service Checklist – confirm every item in the RFP is covered ⚠️ Only complete form submissions are reviewed. ❗ Important Eligibility Notice – Read Before Applying This contract demands proven senior-level expertise in banking/financial-sector network & security architecture . If you do not meet all Ideal Candidate criteria—hands-on banking designs and the certifications listed below— please do not apply . Junior or incomplete submissions will be disqualified without review. ✅ Ideal Candidate 10 + years designing regulated financial networks & security Certifications: CCIE (Enterprise or Security) / JNCIE-SP and CISSP or CISM ; PCNSE or NSE 7 is a plus Demonstrable PCI-DSS 4.0 and SWIFT CSP project history Comfortable with NetDevOps tooling and hybrid-cloud fabrics 💰 Remuneration 💵💵 USD $$$$ + — premium project rate, fully commensurate with senior-level experience ⏳ Timeline 4 weeks (possible 1-week extension if agreed at kick-off) Note: This is a short-term, deliverable-based engagement. It is not a full-time role or permanent position. 📍 Work Mode Remote; overlap with IST business hours preferred 📬 How to Apply Complete the qualification form → https://forms.office.com/r/4cCw88zP4c . Short-listed candidates will be contacted for a technical interview and SOW alignment. Show more Show less

💼 Hiring: IT Support Engineer (1+ Years Experience) 📍 Location: Bandra West, Mumbai 🕒 Shift Timings: 9:00 AM – 6:00 PM or 11:00 AM – 8:00 PM (as per requirement) 💰 Salary: Up to ₹22,000/month 🚗 Travel: Required across 4 studio locations as needed About the Role: We're looking for an experienced and hands-on IT Support Engineer to join our growing team. If you're someone who enjoys solving tech problems, providing end-user support, and keeping systems running smoothly, we’d love to hear from you! What You’ll Do: 🔹 Provide Level 1 & 2 support for desktops, laptops, printers, and peripherals 🔹 Troubleshoot Windows OS, VPN, network, email & software issues 🔹 Manage AD accounts, access control, and password resets 🔹 Handle ticketing systems and resolve issues within SLA timelines 🔹 Support VoIP and telephony systems (especially for BPO setups) 🔹 Travel to different studio locations as required 🔹 Document troubleshooting steps and maintain knowledge base 🔹 Ensure compliance with IT security and data protection guidelines What We’re Looking For: ✅ Minimum 1 year of IT support experience ✅ Hands-on with hardware troubleshooting, system assembling, diagnostics ✅ Windows & application installation knowledge ✅ Experience handling 50–60 users ✅ Remote support experience is a plus ✅ Average communication skills in English 📩 Interested? Share your resumes on saloni@digifocal.in Show more Show less

Dear Candidate, As Discussed over call, we have come across your CV and feel that you would be a suitable fit for “ Technical Specialist: MS Teams ” role at HCLTech; Nagpur . Please see the below job description and revert with your updated CV & additional details in case you find it suitable. GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview. JOB DESCRIPTION: PRIMARY RESPONSIBILITIES: Experience on Teams Enterprise Voice and VOIP experience is must. Experience in Teams with Enterprise Voice, gateways, trunks, voice resiliency and Voice Routing. Experience on AudioCodes Gateways. Experience on Teams Direct Routing. Experience on Teams Audio Conferencing. Experience on AudioCodes/Downstream SBCs Upgrading, configuring, and migrating Voice to Teams. Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS support. Knowledge on voice interoperability to PSTN, QoS implementation for conference and other applications. Experience integrating Teams with 3rd party telephony environment. Good knowledge on the working for SBA, SBC, certificates, and SBC updates. Experience in Teams Enterprise Voice troubleshooting (Gateways, SBAs, and complex voice call issues). Experience on Teams PowerShell. Experience on Teams Call quality dashboard. Knowledge on Device management - Phone system and device firmware update. Knowledge on (1.) Incident Management & Change Management (Planning & Execution). On - call Escalation. Process adherence & Security compliance. KB preparation and review, Knowledge sharing & documentation. Root cause analysis / Problem Management Capacity / Architectural Management. SLA compliance for tickets. PROFESSIONAL SKILL REQUIREMENT Ability to work in large teams and manage project milestones Excellent communications, presentation, and Problem-solving skills Ability to develop requirements based on client inputs Ability to work effectively in a remote, virtual, global environment. To provide support for on call escalations and doing root cause analysis of given issue To independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a visionary Head of Engineering (AI & ML) with extensive experience in leading AI/ML initiatives, team leadership, and end-to-end product delivery. This role combines strategic leadership with deep technical expertise to drive the development of advanced AI solutions, such as Agent Assist, IVA, Chatbots, Conversational Intelligence, and Data Visualization. You will work at the intersection of cutting-edge technology and business strategy, managing high-performing teams to deliver scalable, high-value AI products. Key Responsibilities Strategic Leadership Vision and Strategy: Partner with leadership to define AI product visions, success metrics, and strategic initiatives. Roadmap Development: Shape the medium and long-term AI product roadmap, aligning technical capabilities with business objectives. Emerging Trends: Serve as a thought leader, identifying and championing the adoption of emerging AI/ML trends and technologies. AI Product & Technical Delivery AI/ML Model Development: Oversee the training, fine-tuning, and deployment of advanced AI models, including NLP, ASR, TTS, and generative AI systems. Product Innovation: Drive the design and implementation of core AI/ML features to support intelligent automation and conversational experiences. Resource Management: Strategically plan and allocate team resources to meet roadmap goals and manage dependencies effectively. Scalability: Architect scalable AI systems with high availability, low latency, and adherence to SLAs. Engineering Leadership Technical Guidance: Provide hands-on technical leadership, diving into architecture, code, and design while managing the broader product delivery. Team Performance: Build and sustain an engineering rhythm that fosters high performance, knowledge sharing, and smooth execution. MLOps & Infrastructure: Establish scalable infrastructure and automated pipelines for model training, deployment, and performance monitoring. Team Development and Culture Mentorship: Act as a coach and mentor to foster technical growth and career development for team members. Inclusive Culture: Build a fun, inclusive, and supportive work environment that aligns with company values and encourages collaboration. Exemplify Leadership Principles: Inspire the team by modeling resilience, learning from failures, and celebrating the success of others. Cross-Functional Collaboration Partnerships: Collaborate with product management, design, and business stakeholders to ensure AI solutions meet market and regulatory requirements. Communication: Translate complex technical strategies into clear, actionable insights for both technical and non-technical stakeholders. Required Qualifications Education: Master’s degree in Applied Mathematics, Computer Science, or a related field. Experience: 10+ years in software engineering with expertise in AI/ML. Proven track record in leading teams to deliver AI products such as IVA, chatbots, or conversational intelligence. Hands-on experience with VoIP communications and real-time AI-driven solutions. Strong foundation in end-to-end AI product development and regulatory compliance. Demonstrated ability to evaluate and implement algorithmic solutions tailored to business use cases. Technical Skills: Deep knowledge of NLP, machine learning, and deep learning frameworks (e.g., TensorFlow, PyTorch, Hugging Face). Experience deploying AI systems at scale using Docker, Kubernetes, and cloud platforms (AWS, GCP, Azure). Expertise in optimization techniques like vLLM, quantization, and LoRA for high-performance inferencing. Proficiency in programming languages such as Python and experience building production-grade pipelines. Preferred Skills MLOps Expertise: Advanced knowledge of CI/CD pipelines, monitoring tools (MLflow, Airflow), and distributed training frameworks. Scalable Training Infrastructure: Hands-on experience with GPU/TPU workloads and frameworks like Horovod or DeepSpeed. Generative AI Expertise: Experience designing Retrieval-Augmented Generation (RAG) systems and fine-tuning large language models for domain-specific applications. Leadership Attributes Strong people management and mentoring skills with a proven ability to build high-performing teams. Ability to measure team impact, set clear goals, and drive collaboration across functions. Exceptional problem-solving and decision-making skills in ambiguous, high-impact scenarios. If you’re passionate about leading the development of transformative AI/ML solutions and want to make an organizational impact through innovative technologies, apply now to join our team! Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a visionary Head of Engineering (AI & ML) with extensive experience in leading AI/ML initiatives, team leadership, and end-to-end product delivery. This role combines strategic leadership with deep technical expertise to drive the development of advanced AI solutions, such as Agent Assist, IVA, Chatbots, Conversational Intelligence, and Data Visualization. You will work at the intersection of cutting-edge technology and business strategy, managing high-performing teams to deliver scalable, high-value AI products. Key Responsibilities Strategic Leadership Vision and Strategy: Partner with leadership to define AI product visions, success metrics, and strategic initiatives. Roadmap Development: Shape the medium and long-term AI product roadmap, aligning technical capabilities with business objectives. Emerging Trends: Serve as a thought leader, identifying and championing the adoption of emerging AI/ML trends and technologies. AI Product & Technical Delivery AI/ML Model Development: Oversee the training, fine-tuning, and deployment of advanced AI models, including NLP, ASR, TTS, and generative AI systems. Product Innovation: Drive the design and implementation of core AI/ML features to support intelligent automation and conversational experiences. Resource Management: Strategically plan and allocate team resources to meet roadmap goals and manage dependencies effectively. Scalability: Architect scalable AI systems with high availability, low latency, and adherence to SLAs. Engineering Leadership Technical Guidance: Provide hands-on technical leadership, diving into architecture, code, and design while managing the broader product delivery. Team Performance: Build and sustain an engineering rhythm that fosters high performance, knowledge sharing, and smooth execution. MLOps & Infrastructure: Establish scalable infrastructure and automated pipelines for model training, deployment, and performance monitoring. Team Development and Culture Mentorship: Act as a coach and mentor to foster technical growth and career development for team members. Inclusive Culture: Build a fun, inclusive, and supportive work environment that aligns with company values and encourages collaboration. Exemplify Leadership Principles: Inspire the team by modeling resilience, learning from failures, and celebrating the success of others. Cross-Functional Collaboration Partnerships: Collaborate with product management, design, and business stakeholders to ensure AI solutions meet market and regulatory requirements. Communication: Translate complex technical strategies into clear, actionable insights for both technical and non-technical stakeholders. Required Qualifications Education: Master’s degree in Applied Mathematics, Computer Science, or a related field. Experience: 10+ years in software engineering with expertise in AI/ML. Proven track record in leading teams to deliver AI products such as IVA, chatbots, or conversational intelligence. Hands-on experience with VoIP communications and real-time AI-driven solutions. Strong foundation in end-to-end AI product development and regulatory compliance. Demonstrated ability to evaluate and implement algorithmic solutions tailored to business use cases. Technical Skills: Deep knowledge of NLP, machine learning, and deep learning frameworks (e.g., TensorFlow, PyTorch, Hugging Face). Experience deploying AI systems at scale using Docker, Kubernetes, and cloud platforms (AWS, GCP, Azure). Expertise in optimization techniques like vLLM, quantization, and LoRA for high-performance inferencing. Proficiency in programming languages such as Python and experience building production-grade pipelines. Preferred Skills MLOps Expertise: Advanced knowledge of CI/CD pipelines, monitoring tools (MLflow, Airflow), and distributed training frameworks. Scalable Training Infrastructure: Hands-on experience with GPU/TPU workloads and frameworks like Horovod or DeepSpeed. Generative AI Expertise: Experience designing Retrieval-Augmented Generation (RAG) systems and fine-tuning large language models for domain-specific applications. Leadership Attributes Strong people management and mentoring skills with a proven ability to build high-performing teams. Ability to measure team impact, set clear goals, and drive collaboration across functions. Exceptional problem-solving and decision-making skills in ambiguous, high-impact scenarios. If you’re passionate about leading the development of transformative AI/ML solutions and want to make an organizational impact through innovative technologies, apply now to join our team! Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Ericsson OCS Support Engineer Chennai - Guindy, India Operations 16873 Overview 1. 24/7 support Operation and Maintenance of Ericsson IN/OCS and handling Business Configurations. 2. L2 operations support to Ericsson IN/OCS for the nodes OCC, CCN, SDP, ECMS, NgCRS, NgVS, AIR. 3. Responsible for analysis and solving prepaid call related issues. 4. Responsible for daily health check-up of IN/OCS system. 5. Provide application support during server upgrades. 6. Provide support to NOC team and Ericsson team during outages/Service effect. 7. Analysis of various IN/OCS reports and prepare revenue related reports. 8. TCP DUMP analysis using wireshark. 9. Maintenance of CDR flow, CDR transfer between various IN/OCS Nodes, has to keep track of CDR Duplication or CDR Loss 10. Signalling link configuration, GT Routing. Responsibilities 1. 24/7 support Operation and Maintenance of Ericsson IN/OCS and handling Business Configurations. 2. L2 operations support to Ericsson IN/OCS for the nodes OCC, CCN, SDP, ECMS, NgCRS, NgVS, AIR. 3. Responsible for analysis and solving prepaid call related issues. 4. Responsible for daily health check-up of IN/OCS system. 5. Provide application support during server upgrades. 6. Provide support to NOC team and Ericsson team during outages/Service effect. 7. Analysis of various IN/OCS reports and prepare revenue related reports. 8. TCP DUMP analysis using wireshark. 9. Maintenance of CDR flow, CDR transfer between various IN/OCS Nodes, has to keep track of CDR Duplication or CDR Loss 10. Signalling link configuration, GT Routing. Requirements 1. Flexible to work in night shifts and Handling Oncall for 24/7 support. 2. Should have Operation and Support experience in all Ericsson OCS nodes (OCC, CCN, SDP, ECMS, NgCRS, NgVS, AIR) 3. Knowledge of Business Configuration in Ericsson IN/OCS 3. Must have experience in debugging/troubleshooting the traces using wireshark. 4. Should have knowledge in Prepaid call flows. 5. Knowledge Diameter,SIP, TCP/IP, MAP, SMPP, SCCP, MTP. 6. Experience in Linux, Shell Scripting. 7. Experience in SLA/KPIs. 8. Strong Written & Communication skills 9. Python is Added Advantage.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP UI5 Development Good to have skills : SAP FIORI/Gateway architectureMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with different teams to gather insights and feedback, contributing to the continuous improvement of the systems in place. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP UI5 Development.- Good To Have Skills: Experience with SAP FIORI/Gateway architecture.- Strong understanding of web technologies such as HTML, CSS, and JavaScript.- Experience with SAP development tools and methodologies.- Familiarity with debugging and performance tuning of applications. Additional Information:- The candidate should have minimum 5 years of experience in SAP UI5 Development.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FIORI/Gateway architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive project success. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Your role will be pivotal in ensuring that applications meet user needs and are delivered on time and within budget. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FIORI/Gateway architecture.- Good To Have Skills: Experience with SAP UI5 and OData services.- Strong understanding of application lifecycle management.- Experience in integrating SAP FIORI applications with backend systems.- Familiarity with agile methodologies and project management tools. Additional Information:- The candidate should have minimum 5 years of experience in SAP FIORI/Gateway architecture.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

locationsPune - Banerposted onPosted 6 Days Ago time left to applyEnd DateMay 31, 2025 (13 hours left to apply) job requisition idJR-0011277 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Develops, maintains and manages Unified communication application standards and systems and contact center solutions. Drives the development of detailed configuration parameters, custom extensions, workflow and integration solutions. Coordinates with teams to ensure solutions are designed to operate in highly available and reliable environments. Provides technical support and advises on the use of programming tools, systems and networks. Provides support to address availability and reliability issues on various systems (that is, Microsoft Teams Voice, Cisco, Nice InContact Center, ) across multiple locations Required Qualifications A strong understanding of UCC technologies and infrastructure, including cloud services, security, and compliance standards. Knowledge of UCC applications such as voice call control, audio/video/web conferencing, IM/presence, CDR, E-911, voice/fax, and unified messaging. Proficiency with Microsoft 365 services and administration, including a good understanding of Exchange Online, SharePoint Online, Teams, and OneDrive for Business. Unified Contact Center solutions Cisco contact center or Five9s or Nice InContact Center. Diploma or equivalent work experience required. Minimum of 8-10 years of relevant experience or equivalent combination of education and experience in Enterprise Applications/ Unified Communication and Collaboration Solutions. Good business English skills (Written and spoken). Experience with vendor performance management, including development and monitoring of SOWs and deliverables, SLA compliance, and general vendor relationship management. Strong and professional verbal and written communication skills, along with the ability to effectively communicate and present to different audiences such as senior leadership, cross-functional business groups, or technical staff. Well-developed skills in presentation building and process mapping. Deep knowledge of and experience with collaboration and conflict resolution. Works on a Large portfolio of Unified communication applications. Innovation: Driving innovation in the UCC space to enhance business processes, improve user experience. Operations of all UCC environments, including Global voice, Contact center, Messaging, Collaboration, Modern Communication tools, applications and services. Collaboration Enablement: management of UCC tools and services Technical Oversight: Designs, installs, and maintains the organizations collaboration and communication (voice/video/IMP) infrastructure. Video conferencing meeting Rooms design and deployment. Gather technical requirements and translate them into hardware and software capabilities. Communicate technical design and coordinate proof-of-concept analyses to production. Exhibit expertise in Collaboration solutions, including Cloud calling and Contact Center (Nice InContact/Cisco Webex/ AWS / MS), and monitoring & manage tools MS Teams Voice and Audio Codec SBC expert. Manage and maintain the Number Database, Voicemail database, and feature operations of the organization UCCX Scripting, Call Flows & UCCX agent configuration. Knowledge with Cisco Finesse Application. has demonstrated the ability to use tools including Webex Tracer, Wireshark, and Fiddler UCCX agent Configuration and Team, Trigger, Call Control Group (CCG), CSQ and skills Configuration. Automation of UC operations with Python and other scripting technologies. Hands on Knowledge/ Experience of H. 323, H248, MGCP and SIP and Knowledge of compression algorithms G729, G711, G722 etc Hands on Knowledge / Experience of Voice over Internet Protocol (VoIP) and IP Trucking concepts, topology design VoIP media RTP/RTCP Expertise with Signaling Protocols ISDN, CAS, Analogue, T1/E1 PRI, EM Extensive experience configuring, implementing, and troubleshooting QoS Impacts the quality of own work and that of the team. Strong problem-solving skills and the ability to work collaboratively. Works as a fully competent team member. Secondary requirements: Candidate has experience of enhancement abilities through Scripting and REST/XML API familiarity. Candidate has proficiency across the Webex suite of products, with emphasis on telephony function. Possess an intermediate level of IP networking knowledge. Possess knowledge with Quality of Service (security concepts knowledge), as applicable to UCC. Candidate is comfortable to act on certificate level problems and issue. Maintains required compliance reports and documentation. Supports team and cross-functional projects within defined area of responsibility

Title- IOS Developer Title- IOS Developer About the Job: Movius is the leading global provider in cloud-based secure mobile communications software, helping enterprises deliver better engagement for their clients. Enterprises around the world use the company s all-in-one mobility platform to connect with their customers in more convenient, costeffective and compliant ways. The platform offers an easy way to extend and integrate voice, text, and messaging services into other systems, like CRM or collaboration tools Role : Are you a geek in mobile programming? Wish to make your mark in mobile communication? We are looking to hire a Senior Talent in Engineering to join our Mobile team & build a world class enterprise mobile application. This position offers an unique opportunity for a passionate candidate to play a high-impact role in our fast growing company. Come join us to realize our vision to build a better tomorrow. Your will be working closely with global team of engineering, Test Devops, product, customer success/service teams. You will collaborate to detail the specifications, designs & an implementation work plan to deliver quality product on time. What is expected from you: A bachelor degree in Engineering / Information Technology / computer science. Solid proven extensive experience in mobile iOS Development Min 4 + Yrs of extensive experience with Swift Experience with iOS Frameworks such as Core Data Experience with Restful API, HTML, JavaScript and CSS Strong UI design skills across phone and tablet interfaces [an advantage] Write well designed, testable, efficient code and unit testing the code Experience with offline storage, threading Experience performing code optimization, performance tuning & improvements Good understanding of design principles (SOLID) and patterns (MVC, MVVM, MVP, VIPER) Good knowledge of Apple s application interface guidelines Knowledge of XCode 12 Knowledge of telecommunications networks, SIP stack, VoIP Personal Passion to achieve more Independent & Critical thinker Problem solver Proactive attitude Able to manage work commitment on time. Live Energized : Take pride and get the chance to provide solutions/ applications to fortune 100 Fintech, Telecommunication & Technology companies. Location: Bangalore, Karnataka.

Provide L2/L3 level support to customers in isolating, diagnosing, reproducing and solving technical issues in a timely manner. Understand and manage client expectations to ensure strong client service and satisfaction Communicate with the customer on the status and provide regular progress updates by o Attending Incident resolution calls with clients and internal stakeholders o Representing the team on routine Incident update calls with clients o Managing clients on live calls Work with respective support teams for Incident investigation, diagnosis and resolution. Determine if an incident needs to be escalated according to priority and severity of issue Participate in Incident review following major Incidents Draft and prepare final RCAs for Sev-1s and Sev-2s Facilitate and support lessons learned reviews and track RCA and remediation items. Monitor the Incidents and manage workload in their respective queues to ensure that client s SLAs and internal OLAs are respected Actively contribute to the Knowledge Base and other organization driven initiatives. Have a level-headed customer-first approach and be passionate about solving customer issues. Have a strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. Able to work independently, responding to customer issues and driving them to resolution with minimal supervision Prepare incident reports and trackers ( Internal/ External / Ad hoc) Work on real-time notifications for incident communication to clients We are looking for a self-motivated, client-facing and knowledgeable Incident Managers who embraces challenges supporting a Global Customer Base. Critical Skills Communication Ability to communicate confidently and effectively at all levels- Both verbally and in written, with clients and within org. Logical approach to problem solving Adhere to predefined Incident Management Process Should be able to distinguish between different severities and priorities as per defined definitions and act accordingly Should be able to recognize incidents eligible to be escalated to Engineering and Dev teams Technical Should be able to understand and collect the prerequisites helpful for primary troubleshooting of the issue reported. Mandatory Requirements In depth knowledge of Linux and troubleshooting skills Hands on experience on Telco Call flows (MO & MT) / VoIP and Telecom networking protocol Strong previous experience with various telecom technologies, including knowledge of hosted and SIP technologies - SIP Error Codes/Methods Experience on SMSC, USSD, VAS, SDP (Service Delivery Platform) SDP / RDP knowledge SS7 protocol & concepts Knowledge of Wireshark, SMS and TCPdump Networking Concepts Desired Hands on experience with MySQL or PgSQL, Mongo DB Knowledge of CLOUD based operations.

About Movius Movius is the leading global provider in cloud-based secure mobile communications software, helping enterprises deliver better engagement for their clients. Enterprises around the world use the company s all-in-one mobility platform to connect with their customers in more convenient, cost-effective, and compliant ways. The platform offers an easy way to extend and integrate voice, text, and messaging services into CRM systems, collaboration tools and other enterprise systems and take advantage of our built-in AI capabilities to drive conversational analytics. Movius supports remote working with our people located across USA, India, Australia, Asia and Europe. The Role Are you ready to take on your next challenge in this fast-paced tech company? We are currently looking for experienced Product Manager who can help drive the product vision and evolution of the Movius product portfolio. Working closely with other product managers, engineering, service, sales, and customer success teams, the product manager will collaborate to define a strategy and an implementation plan to deliver on the roadmap. The Product Manager is responsible for the setting of strategic product direction, collating and maintaining product requirements and ensuring successful realization of product strategy across the portfolio within our chosen market categories and customer segment domains. As a product manager, you will: Own and drive the evolution of the Movius Platform including the Movius APIs, and integration of AI capabilities. Document product requirements in detail and drive delivery through the engineering team. Engage and interface with large strategic customers and play the role of product evangelist in the market to support Sales and gather Voice of the Customer feedback. Track overall market dynamics and competitive landscape. Drive optimization, efficiency and scalability for current platform. Lead the product planning from concept through to product approval and launch. This includes the resource planning to execute Product evolution. Be a hands-on person in terms of grooming product stories with architecture, engineering, testing and DevOps teams. Support the sales and marketing teams with product questions and customer presentations. Develop presentations, whitepapers, and RFP responses to support technical and non-technical customer requirements and presentations for sales and executive leadership team members. Manage time schedules and overall product delivery. Report on both the business and operational performance of your products and customers on a regular basis. Who are you: Minimum 5 years experience in product management in a fast-paced company. Must have a bachelor s degree in information technology or engineering. An advanced degree such as a master s degree or MBA is a plus You are a strategic thinker and technically savvy in enterprise software, communications stack, APIs, cloud, and mobile devices. Experience with Software Development Life Cycle and Agile methodology. You are structured in your daily work with attention to detail and proven ability to prioritize and complete multiple projects concurrently and meet committed deadlines. The ability to solicit customer requirements from many sources, prioritize, and work with engineering and design to deliver Exceptional verbal and written communication to effectively collaborate and communicate with geographically dispersed cross-functional teams to drive business outcomes. Experience creating and contributing to a software product lifecycle evolution management, evangelizing the product vision, and grooming stories. Advantage: Knowledge of telecommunications networks, SIP stack, VoIP. 2-3 years of experience working is a similar position in a Communication Platform as a Service (CPaaS) provider. Experience in addressing enterprise customers requirements related to communications platforms is highly beneficial. Experience managing products in enterprise end-user technology team. Experience in regulated environments such as financial services/healthcare or related industries.

Job Title Telephony Engineer Created 16-Sep-2024 Department SRE Revised Job Summary As a Telephony Engineer, you will join our SRE team to play a pivotal role in supporting our growing voice infrastructure and SMS/Messaging services. You will leverage your expertise in SBC technologies, Linux deployment, and SIP protocols to ensure the reliability, performance, and quality of our voice services. Key Duties & Responsibilities 1 SBC Administration: Configure, manage, and maintain SBC devices (e.g., Metaswitch Perimeta, Sonus). 2 Linux Deployment: Deploy and manage Linux-based voice platforms and applications. 3 Troubleshooting: Diagnose and resolve voice network issues, including SIP signaling, RTP media, and SBC-related problems. 4 Integration: Integrate voice systems with other applications and platforms. 5 Performance Optimization: Optimize voice network performance for quality and efficiency, focusing on call quality metrics. 6 Operation & Support: Provide support for production environments related to voice services. 7 Incident Resolution: Deliver timely and high-quality incident resolution, focusing on root cause analysis, prevention, and ticket elimination. 8 Business Continuity: Participate in site-to-site quarterly/annual failover and validation exercises, as well as tabletop drills for disaster recovery planning. 9 Incident Handling: Conduct fault isolation, fault repair, and root cause analysis. Qualifications/Skills/Abilities Minimum Requirements Formal Education Bachelor s degree in computer science, Information Technology, or a related field (or equivalent experience). Experience (type & duration) 5+ years of experience in telephony engineering. Strong knowledge of SBC technologies and protocols Proficiency in Linux administration. Skills Software Management: Extensive experience in software patch management and deployment using Jenkins CI/CD. VOIP Expertise: Deep knowledge of VOIP protocols (SIP, WebRTC, RTP, RTCP, HTTPS, VOIP, CTI, TLS1.3) and certificate management. Deep understanding of SIP protocol and the ability to understand, pull, and fix issues related to call quality metrics. Systems Engineering: 3+ years of hands-on experience in systems engineering, infrastructure operations, or site reliability engineering. Automation: Proficiency in scripting and automation using languages like Python, Bash, or PowerShell. Networking and Security: Solid understanding of networking principles and security best practices. Problem-Solving: Excellent problem-solving and troubleshooting skills, capable of diagnosing and resolving complex technical issues under pressure. Accreditation / certifications / licenses Relevant certifications (e.g., RHCE, RHCSA) are a plus. Travel Requirements . Qualifications/Skills/Abilities Preferred Formal Education Experience (type & duration) Experience with specific SBC technologies or platforms. Knowledge of network security best practices. Skills Accreditation / certifications / licenses Travel Requirements

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Summary Overview The Advanced Diagnostics Engineer (ADE) has the responsibility to serve as an escalation point to assist the ConvergeOne Customer Success Center (CSC) engineers with managing, troubleshooting and supporting issues for ConvergeOne’s maintenance and managed services customer base. The ADE position will be expected to develop and provide mentoring and training for the CSC engineering group. This position will require attainment of expert level certifications related to their area of expertise (including but not limited to AVAYA ACE (equivalent), Cisco CCNA, and VMWare DCV). Responsibilities Essential Functions Manages assigned trouble incidents to resolution Possesses expert skills in VOIP related technologies, (to include, but not limited to, SIP, H.323, virtualization and AVAYA products) to be able to systematically troubleshoot issues in a complex, enterprise level environment Provides mentoring assistance to engineers with troubleshooting issues and development of root cause analyses related to customer issues within areas of expertise Assists and trains on installation of upgrades and patches, and recovery from backups, if required, within areas of expertise Assists engineers on configuration and review of packet capture, (such as Wireshark), to analyze network level voice issues Advises on escalations to manufacturers and resolution of those escalations to closure Develops knowledgebase articles and information to assist in best practices within areas of expertise Develops and performs “HowTo” training sessions for other engineers Provides solutions to a diverse range of complex problems Builds and maintains the corporate customer service relationship Provides leadership to client and the MSSC, and consistently exceed client expectations Manages positive customer satisfaction levels Qualifications Required Qualifications Bachelor’s degree in Computer Information Systems, Accounting, or Business; candidates may have a high school diploma with 5 years of experience in supporting the AVAYA product lines in a telecommunication environment or telecommunication organization 7+ years experience with advanced troubleshooting on one or more Enterprise level AVAYA communications products Experience in VOIP technologies, (to include, but not limited to, SIP, H.323, virtualization and AVAYA products) and be able to systematically troubleshoot issues in a complex, enterprise level VOIP environment Strong analytical, interpersonal and relationship building skills Strong work ethic and personal drive to excel Exceptional organizational skills and attention to detail Knowledge and exposure to Six Sigma, ITIL, CMM, Baldridge, Lean, or other best practice frameworks Ability to analyze complex information system data Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Must possess excellent oral and written communication skills in English Proficient in MS Office applications (Word, Excel, and PowerPoint) Desired/Preferred Qualifications VMWare DCV Comptia Linux+ AVAYA ACE (or equivalent) CCNA Voice Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf < https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf > Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Show more Show less

International Chat Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat Process) Process:- Chat Process (Chat Process) Note:- Work From Office. Salary :- 2 Lack CTC to 4.25 Lack CTC Experience:- 0 to 4 Year experience Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Chat process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 5 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data. Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service . Note:- 5 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)

International Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Voice Process) Process:- Voice Process (Voice Process) Note:- Work From Office. Salary :- 2 Lack CTC to 4.30 Lack CTC Experience :- 0 to 1 Year or Fresher can apply. Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Voice process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Voice Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 5 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Customer Interaction: Engage with business owners through calls and provide support for managing and optimizing their digital ad accounts. Ad Management Support: Assist clients in setting up, monitoring, and managing their online advertising campaigns across various platforms. Consultative Approach: Offer expert advice on ad strategies, suggest improvements, and help clients achieve their business goals effectively. Customer Support: Provide troubleshooting and technical assistance related to ad accounts, ensuring smooth client experiences. Flexible Shift Support: Work in shifts as required and be adaptable to client needs in a 24/7 operation environment. Note:- 5 days Working and 2 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)

We are looking for a proactive, results-driven Marketing Assistant to connect with key decision-makers in businesses-such as Finance Managers, Finance Directors, Senior Accountants, and Managing Directors, to introduce our specialized legal services. The ideal candidate must be confident, articulate, and capable of building strong client relationships through professional communication and outreach. Responsibilities Initiate and conduct outreach calls to finance and management professionals across businesses. Introduce and explain the legal services offered by the company, including: Debt recovery solutions, Contract drafting and review, Online Power of Attorney (POA) services, Legal negotiations, and ongoing legal support. Identify companies facing debt-related or legal service requirements and convert leads into meetings and signed agreements. Independently source potential client data. Initial data support and guidance on sourcing methods will be provided by the company. Maintain a detailed daily log of calls, interactions, and follow-ups. Schedule and coordinate meetings between prospects and the legal team. Requirements Excellent communication and persuasive skills in English (Arabic is a plus). Prior experience in B2B telemarketing, legal services, or financial sectors preferred. Strong organizational skills and ability to maintain consistent outreach volume. Self-motivated, target-driven, and disciplined. Familiarity with CRM systems and VoIP platforms (e. g., 3CX) is an advantage. Ability to independently search and verify corporate data from online sources. This job was posted by Vasundhara Purawat from Falconvest. Show more Show less

Role Description Role Proficiency: Analyse the business needs of a client in order to recommend and evaluate solutions to those needs with support from lead BA. Perform Business Analysis tasks with minimal support from the lead BA. Outcomes Work with right stakeholders to understand and define their needs and objectives in a way that can be understood resolved and actionable Consistently plan a business analysis approach for complex situations Design define and test project/product requirements Play multiple roles within activities prescribed by a methodology Proactively develop a meeting frequency to assess progress (e.g. weekly biweekly) Engage all stakeholders and gain consensus in agreement of results Create the software requirements artefacts and deliverables Communicate complex information in an easy-to-understand manner Consistently develop effective change control processes for complex requirements and designs. Determine the appropriate level of abstraction for business analysis information in complex environments align complex requirements with design with some support from Lead BA if available Understand BA knowledge areas appropriately to be able to use to solve a business problem Analyse business needs and solutions Facilitate stakeholder collaboration effectively and efficiently along with some guidance from Lead BA Validate and verify information to identify solution options that meet business needs identify and leverage the appropriate business analysis tools based on the requirements and purpose of the task Establish and implement effective requirement creation and management practices with required guidance from the Lead BA/Project Manager Define software quality attributes external interfaces constraints and other non-functional requirements with required support from the lead BA Perform complex impact assessments of changes to requirements and designs Ensure that project team fully understand the project requirements specifications and that testing results correspond to the business expectations/needs Measures Of Outcomes Business value addition Communication effectiveness Customer feedback Business Analysis processes and tools Reusable artefacts/methodologies for use across organization Trainings undertaken/given including certifications Outputs Expected Business Value: Active identification of business problems constraints dependencies that leads to right solution pick Stakeholder Engagement Lead written and verbal communication in and out of the client specific to the engagement Negotiation of various options Vs value delivered with stakeholders Requirements Engineering Use of right set of tools templates and/or processes for aligning requirements and design. Good expertise in using several business analysis tools to elicit document and manage requirements Solution Evaluation Evaluate and recommend appropriate solution options to business problem with a combination of metrics plus and strategic analysis Process Drive processes established by the Lead BA/Project stakeholders as required by the engagement and ensure adherence by the team BA Artefacts Maintenance Documentation of the process plus project artefacts owned by the Business Analyst Management and communication about project artefacts to the various stakeholder groups Develop and proactively drive adoption of tools templates and processes to help others produce effective decision making and approval processes Team Management Mentor Junior Bas in the organization/Portfolio on a need basis New Business Assist the organization/Unit with identification of new business opportunities and solution recommendation on a need basis (when requested by manager/leadership) Skill Examples Analytical organizational and problem-solving skills - Exhibit good experience in using Analytical thinking and problem solving skills to analyse problems and opportunities effectively identify which changes may deliver the most value and work with stakeholders to understand the impact of those changes. Apply right competencies like Creative Thinking Decision Making Learning Problem Solving Systems Thinking Conceptual Thinking and Visual Thinking Behavioural Characteristics – Use of right behavioural characteristics like Ethics Personal Accountability Organization Time Management and adapt to gain the trust and respect of stakeholders. Continuously and consistently exhibit practice and preach competencies like Ethics Personal Accountability Trustworthiness Organization and Time Management and Adaptability. Business Knowledge –Perform effectively within the Business Industry and Organization solution or methodology that the business analyst operates in. Demonstrate a good ability to recognize potential limitations and opportunities. Understand the risks involved in the area of work and make suitable decisions to manage risks. Demonstrate very good understanding of Current trends market forces market drivers Key processes Services Products definitions customer segments suppliers practices and regulations Communication Skills – adaption of communication styles and techniques to the knowledge level and communication styles of recipients. Well versed ability to speak the language of the stakeholders Proficiency in the use of variety of communication methods – verbal non-verbal physical and written along with exceptional listening skills. Assist conversations to reach productive conclusions Interaction skills - ability to relate cooperate and communicate with different kinds of people including executives sponsors colleagues team members developers vendors learning and development professionals end users customers and subject matter experts(SMEs). Facilitate stakeholder communication provide leadership encourage comprehension of solution value and promote stakeholder support of the proposed changes. Exceptional negotiation and conflict resolution Tools and Technology – Good working knowledge of various software application and tools to support communication and collaboration. Create and maintain requirements artifacts model concepts track issues and increase overall productivity. Excellent knowledge of prototyping and simulation tools as well as specialized tools for modelling and diagramming. Requirements management technologies required to support requirements workflow approval baselining traceability change control and management. Well versed in the use of required tools and technology including presentation software for communication and collaboration among the team and stakeholders. Business Analysis techniques – Good knowledge of various BA techniques and the expertise to pick and use the right technique for carrying out the BA tasks as appropriate to the area of work. Listing down all of the techniques commonly used by Business Analysts to execute their tasks.a. Brainstormingb. Business Casesc. Document Analysisd. Business Rules Analysise. Prototypingf. Data Miningg. Estimationh. Financial Analysisi. Functional decompositionj. Interviewsk. Item Trackingl. Lessons Learnedm. Process Analysis and Modellingn. Reviewso. Root Cause Analysisp. Risk Analysis and Managementq. Survey/Questionnairer. Workshopss. Mind mappingt. Scope Modellingu. Stakeholder mapsv. Metrics and Key Performance Indicators (KPIs)w. Benchmarking & Market Analysisx. Interface Analysisy. Data flow diagramsz. Use casesaa. User Storiesbb. Backlog Managementcc. Estimationdd. Prioritizationee. Acceptance and Evaluation criteriaff. Business Model Canvasgg. Concept Modellinghh. SWOT Analysisii. Organizational Modellingjj. Vendor Assessment Knowledge Examples Expert level knowledge in various BA knowledge areas (recommended by IIBA or any other professional organization for Business Analysis) Business Analysis Approach· Consistently plan a business analysis approach for complex situations. Consistently uncover emotional drivers of stakeholders and develop Business analysis approach messaging accordingly. Play multiple roles within activities prescribed by a methodology. Apply insight and business acumen when connecting concepts as they relate to different aspects of the enterprise. Ask relevant questions to uncover and understand organizational needs to· Ensure that the planning activity covers enterprise breadth and depth. Stakeholder Engagement· Lead others with complex stakeholder engagement. Effectively manage difficult personalities on a team and resolve issues if they arise. Have been engaged by stakeholders with their open feedback and opinions. Clearly communicate concepts to relevant stakeholders and follow up to verify stakeholder understanding and approval. Business Analysis Information Management· Lead others in developing effective approaches for managing business analysis information. Determine the appropriate level of abstraction for business analysis information in complex environments. Consistently synthesize complex data from disparate sources and understand how they impact the enterprise or organization. Recognized internally as an authority in locating even hard-to-find information· Identify and leverage the appropriate business analysis tools based on the information and purpose of the task· Coach and guide others on effective use of techniques and Business Analysis tools Business Analysis Performance Improvement Consistently identify and correct issues with business analysis work and independently plan improvement efforts—even for complex issues. Receptive to non-traditional ways of learning ideas. Use a structured approach for creative solutions to complex problems. Evaluate what worked what did not and what could be done differently next· Recognized by colleagues as an authority in analyzing performance and developing improvement plans Requirements Elicitation· prepare for complex elicitation activities· Anticipate possible delays and proactively ask for assistance in reprioritizing. Work with large or multiple teams that span functions issues locations and time zones to coordinate roles responsibilities and interdependencies of all team members· Lead others in elicitation activities· uncover emotional drivers of stakeholders and develop messaging accordingly. Take existing tools and techniques and apply them in new ways. Consistently use meeting management skills and tools to keep discussions focused and organized. Regularly present ideas or suggestions to stakeholders in persuasive terms according to known needs/wants/emotional drivers of the audience· validate complex information in an easy-to-understand manner. Identify potential gaps in elicitation results that may require additional elicitation activities. Engage all stakeholders and gain consensus in agreement of result· Demonstrate foresight to uncover and resolve issues before they arise and therefore rarely need to escalate them Communication and collaboration - provide relevant information to stakeholders in a timely manner. Effectively work with stakeholders to ensure delivery of required outcomes. communicate complex information in an easy-to-understand manner· Use a structured technique for enabling stakeholder-focused written communication and document profiles of each stakeholder then update them as new insight is obtained· gain agreement on commitments with stakeholders· Support others in complex stakeholder collaboration situations· Establish stakeholder engagement monitoring practices Requirements Life Cycle Management· Align complex requirements with design independently· Recognized as an authority in several analysis methodologies and have been asked by leadership to spearhead change in methodologies· Coach others on traceability relationships and effective use of business analysis tools· Invite recommendations from others to conduct effective requirements traceability· Share requirements/designs to identify overlaps and trends with stakeholders. Share change and improvement strategies for existing and future projects with colleagues· synthesize complex data from disparate sources and understand how they impact the enterprise or organization· Provide relevant data to support recommended prioritization decisions. Ensure stakeholders understanding and acceptance of prioritization decisions. Demonstrate foresight to uncover and resolve issues before they arise and therefore rarely need to escalate them. Engage all stakeholders and gain consensus before pursuing a course of action· Help others understand the impact of prioritization on other business functions including strategy financial and legal· guide complex impact resolutions activities. Perform complex impact assessments of changes to requirements and designs· Use supporting data to challenge any changes with negative impacts. Foster a collaborative approach to obtain feedback opinions and acceptance during assessments of changes to requirements and design· Resolve complex issues and conflicts independently and lead others in this task Strategy Analysis - Analyse current state to understand the reasons for change the impact of the change· Apply insight and business acumen when connecting concepts as they relate to different aspects of the enterprise· Research analyze and synthesize data to support rationale for change· Help others see the value of the change with actions such as customizing the explanation/justification according to the emotional drivers of the stakeholder(s)Future State definition· Ensure the elements of future state support one another meet business goals and objectives and integrate with the future state of the enterprise· Use a structured approach for creative solutions to complex problems· recognized by colleagues as an authority in determining the conditions to meet the business needRisk Assessment· Define and mitigate undesirable consequences while transitioning to a final future state· Leverage historical data to assess the impact and likelihood of risks occurring for the current change. Foster a collaborative approach to gain feedback and acceptance to assess manage and mitigate risks. Consistently apply risk models that are suitable to the situation. Use a structured approach for creative solutions to complex problemsChange Strategy· develop effective change strategies even for complex situations· Engage all stakeholders and gain consensus before pursuing a course of action· recognized by colleagues as an authority in developing effective change strategies Analysis and Design - analyze synthesize and refine elicitation results into requirements and designs. recognized by colleagues as an authority at modelling requirements and designs· Lead and coach others on how to analyze synthesize and refine elicitation results into requirements and designs. Coach others on how to prepare and deliver written customer-focused communication. Meet regularly with peers and counterparts to discuss methods of ensuring design quality. Play multiple roles within activities prescribed by a methodology· Coach others how to use the input from all stakeholders to make the most informed decisions· Clearly communicate concepts to relevant stakeholders and follow up to verify their understanding and approval· Have been recognized as an authority in several analysis methodologies· Have been recognized by colleagues as an authority in aligning requirements and designs to business requirements· Maintain and continuously enhance communications channels with stakeholders to ensure that issues surface and are managed in a timely fashion· Consistently ensure complex requirements support one another. Regularly solicit requirement viewpoints from relevant stakeholders· Convert complex ideas into easy concepts· Be engaged as an authority to develop requirements architecture· Consistently develop effective designs with complex requirements· recognized by colleagues as an authority in developing design options that achieved the desired future state· Have been frequently engaged by peers for advice and support on analyzing potential value and recommending solutions Solution Evaluation - define performance measures and assess the data collected to evaluate solution effectiveness· Take existing evaluation methods and apply them in new ways to address solution evaluation· Monitor historical data to identify systemic issues and best practices. Apply insight and business acumen when connecting concepts as they relate to different aspects of the enterprise. Focus learning on using business acumen. Help others understand the solution’s impact on business related metrics such as operating costs revenues and customer profit margins· Propose alternative solutions to problems or opportunities and informed recommendations based on evaluation of the solutions’ merits. Consistently identify opportunities to contribute to the solution’s value. Utilize proven methodologies for problem solving and critical thinking· Apply business acumen when exploring the root cause for underperforming and ineffective solutions and components· recognized by colleagues as an authority in determining the internal factors that restrict full realization of the solution’s value Experience in developing process flow diagrams use case current/future state diagrams functional and technical requirements in the form of user stories/as indicated by the customer Good understanding of Software development life cycle & Methodologies Develop an innovative approach for using new tools templates and processes that: explain the rationale for adoption Develop a network of Subject Matter Experts (SMEs) inside the organization Practice innovative ways of performing various BA tasks using common techniques Additional Comments About the Role: We are seeking a talented IVA Conversational Designer / Business Analyst to join our dynamic team. This role is pivotal in designing and optimizing intelligent virtual assistant (IVA) interactions, ensuring seamless experiences with our members as well as integration with contact center and telephony systems. The ideal candidate will have a strong background in conversational design, business analysis, and experience with contact center operations and telephony technologies. Key Responsibilities: Conversational Design: Create and refine IVA conversational flows, ensuring natural and engaging user interactions. Business Analysis: Analyze business requirements and translate them into technical specifications for IVA development. Contact Center Integration: Collaborate with contact center teams to integrate IVA solutions with existing telephony systems. User Experience Optimization: Continuously improve IVA interactions based on user feedback and performance metrics. Stakeholder Collaboration: Work closely with stakeholders to understand their needs and ensure IVA solutions meet business objectives. Testing and Quality Assurance: Conduct thorough testing of IVA interactions to ensure accuracy and reliability. Documentation: Maintain comprehensive documentation of conversational designs, business requirements, and integration processes. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Experience: Minimum of 3 years of experience in conversational design, business analysis, contact center operations, and telephony systems. Skills: Proficiency in conversational design tools and platforms (e.g., Dialogflow, Microsoft Bot Framework). Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Familiarity with contact center technologies (e.g., IVR, ACD, CTI). Knowledge of telephony systems and protocols (e.g., SIP, VoIP). Preferred Qualifications: Experience with AI and machine learning technologies. Certification in conversational design or related fields. Familiarity with agile methodologies and project management tools. Why Join Us: Innovative Environment: Work on cutting-edge IVA solutions and contribute to the future of customer service. Collaborative Culture: Join a team of passionate professionals dedicated to excellence. Career Growth: Opportunities for professional development and career advancement. Skills Data Analytics,Communication,Ivr,Acd Show more Show less

Job Description Identifies prioritizes and coordinates solving of demanding and/or business critical problems and communicates them to key stakeholders. Initiates and manages product, care and process improvement projects. Drivers need changes in own technology area. Support areas by participating in emergencies and 24/7 duty. Is responsible for sharing knowledge in own technology area. Influences relevant functions (e.g. L3 Technical Support, product management and R&D). How You Will Contribute And What You Will Learn Ready to work in NAM Business Hours (8 PM IST to 4:30 AM IST) Fast learner, long term player, Positive attitude with 5-10 Year of relevant experience HP/ATCA Hardware hands-on and troubleshooting / software Upgrade/Update with Testing of Software releases, change deliveries Network and Solution troubleshooting, excellent support in Core Related Parameters, features and their impacts Network element upgrade and Method of Procedure (MOP) validation and test Technical end to end support into customer networks Participate in 24/7 emergency on-call support Provide proactive maintenance service, support and delivery Support change management service delivery Organize and participate in pilot and roll-out upgrades and patch installations New technology support and Service deployment with excellent IP and Unix support Ensure quality & customer Service Level Agreements (SLA) are met Consult with customers regarding optimization, planning, feature activations, and other improvements Knowledge on Sales Force tool/NetAct will be an added advantage Support required on customer specific time zones and maintenance hours Key Skills And Experience You have: Deep knowledge of VoIP/IMS networks and functionality of associated products such as NTAS, oTAS, OMSS, oMGW, NEF, ZTS etc. Familiar with Core network interfaces and signaling Familiar with HP, ATCA, Sun Solaris hardware and with Operating system of LINUX, Sun Solaris IP networks knowledge Should be familiar with all troubleshooting tools Provide follow-up & proper co-ordination with L3 Technical support teams Willingness to travel and experience customer networks Shell & pearl Script with Linux and Unix Certification It would be nice if you also had: Good in-depth knowledge in the basic call flows of 2G/3G/4G Good Communication and Presentation Skills to handle global customers About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. Show more Show less