1646 Voip Jobs - Page 18

Assist in addressing and resolving data quality issues reported by users and data stakeholders, including anomalies, inconsistencies, and data quality concerns. Participate in the monitoring, tracking, and management of data quality incidents and requests, ensuring timely and effective responses. Assist in creating and maintaining comprehensive documentation of data quality issues, resolutions, and best practices for reference and training. Support the Data Quality Service Desk Lead in managing and escalating complex data quality issues to the relevant teams, ensuring appropriate actions are taken. Assist in tracking and reporting on data quality incidents and metrics to ensure transparency and accountability. Excel Basic understanding of SQL. Good communication and Aptitude. Qualifications Graduate Additional Information 100% Work from Office (24 X7) No Mobile Phones/storage devices allowed within the floor Rotational shifts Current office location is Vikhroli however team will move to Thane (GB) in few months Job Location

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Managed Operational Services Engineer is responsible for the remote support and maintenance of the NiCE platforms at the customer site. The MOS Engineer will manage NiCE related issues and outages in a timely manner and enhance the client's ability to maintain the NiCE system. In addition, the MOS Engineer will assist with NiCE projects, installations, and change management as required to support the customer’s environment and infrastructure. How will you make an impact? Position reports on a day-to-day basis to MOS Manager. Knowledge of NiCE solutions – Engage/NTR Work directly with client's System Engineers to support the NiCE infrastructure across the customer’s organization globally. Create record of the case and performing remediation in accordance to the severity of the case. Provide L1/L2/L3 support as required of the technical support for the NiCE product, and utilize, engage and co-ordinate efforts with suppliers/other representatives as needed. Assist client's Administrators with questions and problems associated with the configuration, administration, and management of users in the NiCE system. Document and maintain NiCE system specifications (Site Documentation) across all sites. Provide and evaluate proactive Health Checks on a daily, weekly and monthly basis. Perform MAC (Move/Add/Change) jobs Assist with NiCE projects, installations, and change management as required to support environment and infrastructure. Perform NiCE system maintenance across all sites as required. The MOS Engineer is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues. Effectively manage time and maintain regular communication and updates to both customer and management. Participate in training classes, or special projects as needed. Other roles and responsibilities may be assigned on an as needed basis. Have you got what it takes? Must have a minimum of 4+ years of proven experience with the following: Experience working with voice and data networks in the capacity of design, implementation or project management. Microsoft operating systems, Networking, SQL, Security and VoIP technology. Telephony experience and certifications – TDM, VoIP and CTI – advantage. Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco – advantage. CTI Experience with most common PBX, Switch, ACD and CTI vendors – Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys – advantage. HP, MCSE, MCP certifications – advantage. Certified on all NiCE Systems solutions – advantage. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7968 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Managed Operational Services Engineer is responsible for the remote support and maintenance of the NiCE platforms at the customer site. The MOS Engineer will manage NiCE related issues and outages in a timely manner and enhance the client's ability to maintain the NiCE system. In addition, the MOS Engineer will assist with NiCE projects, installations, and change management as required to support the customer’s environment and infrastructure. How will you make an impact? Position reports on a day-to-day basis to MOS Manager. Knowledge of NiCE solutions – Engage/NTR Work directly with client's System Engineers to support the NiCE infrastructure across the customer’s organization globally. Create record of the case and performing remediation in accordance to the severity of the case. Provide L1/L2/L3 support as required of the technical support for the NiCE product, and utilize, engage and co-ordinate efforts with suppliers/other representatives as needed. Assist client's Administrators with questions and problems associated with the configuration, administration, and management of users in the NiCE system. Document and maintain NiCE system specifications (Site Documentation) across all sites. Provide and evaluate proactive Health Checks on a daily, weekly and monthly basis. Perform MAC (Move/Add/Change) jobs Assist with NiCE projects, installations, and change management as required to support environment and infrastructure. Perform NiCE system maintenance across all sites as required. The MOS Engineer is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues. Effectively manage time and maintain regular communication and updates to both customer and management. Participate in training classes, or special projects as needed. Other roles and responsibilities may be assigned on an as needed basis. Have you got what it takes? Must have a minimum of 8+ years of proven experience with the following: Experience working with voice and data networks in the capacity of design, implementation or project management. Microsoft operating systems, Networking, SQL, Security and VoIP technology. Telephony experience and certifications – TDM, VoIP and CTI – advantage. Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco – advantage. CTI Experience with most common PBX, Switch, ACD and CTI vendors – Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys – advantage. HP, MCSE, MCP certifications – advantage. Certified on all NiCE Systems solutions – advantage. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7972 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Managed Operational Services Engineer is responsible for the remote support and maintenance of the NiCE platforms at the customer site. The MOS Engineer will manage NiCE related issues and outages in a timely manner and enhance the client's ability to maintain the NiCE system. In addition, the MOS Engineer will assist with NiCE projects, installations, and change management as required to support the customer’s environment and infrastructure. How will you make an impact? Position reports on a day-to-day basis to MOS Manager. Knowledge of NiCE solutions – Engage/NTR Work directly with client's System Engineers to support the NiCE infrastructure across the customer’s organization globally. Create record of the case and performing remediation in accordance to the severity of the case. Provide L1/L2/L3 support as required of the technical support for the NiCE product, and utilize, engage and co-ordinate efforts with suppliers/other representatives as needed. Assist client's Administrators with questions and problems associated with the configuration, administration, and management of users in the NiCE system. Document and maintain NiCE system specifications (Site Documentation) across all sites. Provide and evaluate proactive Health Checks on a daily, weekly and monthly basis. Perform MAC (Move/Add/Change) jobs Assist with NiCE projects, installations, and change management as required to support environment and infrastructure. Perform NiCE system maintenance across all sites as required. The MOS Engineer is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues. Effectively manage time and maintain regular communication and updates to both customer and management. Participate in training classes, or special projects as needed. Other roles and responsibilities may be assigned on an as needed basis. Have you got what it takes? Must have a minimum of 2+ years of proven experience with the following: Experience working with voice and data networks in the capacity of design, implementation or project management. Microsoft operating systems, Networking, SQL, Security and VoIP technology. Telephony experience and certifications – TDM, VoIP and CTI – advantage. Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco – advantage. CTI Experience with most common PBX, Switch, ACD and CTI vendors – Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys – advantage. HP, MCSE, MCP certifications – advantage. Certified on all NiCE Systems solutions – advantage. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7973 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Director Global Head of Network Engineering Job Details | Teva Pharmaceuticals Find a Career With Purpose at Teva Search by Postal Code Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Director Global Head of Network Engineering Who we are The opportunity Responsibility for supervision and management of global network infrastructure team. This involves leading a team of network professional engineers, designing and implementing network solutions while ensuring system availability and optimizing network performance. Collaborate with other departments to align network strategies with business goals in line with emerging technologies in the industry to improve the overall network architecture. How you ll spend your day Lead a team of network engineers and manages corporate projects and problem resolution requiring the participation of multiple specialized teams Researches, Implements, and maintains information technologies to increase LAN/WAN and Cloud based operational efficiencies and secure enterprise network. Designs, implements, and maintains highly available and fault tolerant network routing/switching/security infrastructure for the enterprise with minimal supervision. Infrastructure technologies include, but are not limited to: Client based SSL VPN, Site-to-Site IPSec VPN, DNS, DHCP, VoIP, SIP, H.323 video collaboration, firewall technologies, network load balancing technologies, network monitoring technologies, 802.11b/g/n wireless networks, and 802.3 based Ethernet networks. Assist to support day-to-day operations escalation and on-going network projects include hands-on activities HLD & LLD documents design and writing Lead site level network projects working closely with site IT managers Install, configure, analyze, and upgrade network equipment (including routers, switches, Data Center and SD-WAN equipment) Perform preventative maintenance for the network in global environment Provide troubleshooting expertise for network problems including performance analysis, WAN/LAN / Security vulnerabilities and equipment malfunctions Utilize network monitoring tools to diagnose faults and to analyze performance. Work with infrastructure, cloud and application teams to design network solutions to meet the needs for different projects Provide physical network support if required by traveling to various local offices Interfaces with clients, vendors, and other teams on multi-faceted projects involving voice and data requirements in support of enterprise technologies Manages assigned global network projects and meets deadlines Leads large projects and assigns tasks to supporting Network Engineers and other technical teams Independently develop reference materials (network diagrams, installation documentation, etc.) for supported network technologies to be used for both online and in-person training of other technical. Serves as both a professional and technical mentor to other Network Engineers Proactively identifies areas of improvement (process or technical) and develops plans for associated changes required. Your experience and qualifications Bachelors degree in a Computer Sciences or equivalent is required 15 years of Technical Network delivery experience of Enterprise Corporate level platforms and projects in global companies 15 years experience in computer electronics and/or telecommunications Licensure, certification, and/or registration: Cisco CCNA, Cisco CCNP, Cisco CCDP Checkpoint CCSE CWNP CWSP CWNP CWAP ISC2 SSCP Avaya ACS Experience with Aruba wireless Previous experience in delivering large platforms on a public cloud (Azure/AWS/GCP) Established relationship with key public cloud vendors. Previous experience leading large IT teams globally. Experience in working in a matrix managed organization. Strong pharma related IT compliance and risk management experience Excellent relationship-building skills, communication skills and team-based project experience. Excellent English written and verbal communication skills at a senior level both internally and externally. Able to engage and mange up, down and across the IT and business without formal authority. Able to handle crisis situations, develop and execute a response plan. Strong IT vendor management skills. Sr. Director IT Strategy, PMO, Ops Excellence & GBS IT Teva s Equal Employment Opportunity Commitment

About the Company We are a forward-thinking technology company dedicated to delivering innovative solutions that empower businesses to thrive in the digital age. Our mission is to harness the power of cloud computing and AI to drive efficiency and productivity while fostering a culture of collaboration and continuous improvement. About the Role As an L1 Support Engineer, you will be the first point of contact for technical support, ensuring smooth IT system operations. You’ll handle troubleshooting, proactive monitoring, and collaborate with L2/L3 teams for escalations. Leverage AI-powered tools and automation to boost support efficiency and client satisfaction. Key Responsibilities Manage and resolve tickets via ConnectWise RMM and PSA; document issues and resolutions accurately. Assist with onboarding/offboarding and support Microsoft 365 & Google Workspace environments. Perform basic Azure tasks including VM management, storage monitoring, AVD support, and Entra ID access management. Troubleshoot Windows Server/Desktop issues, network basics (IP, DNS), and connectivity problems. Monitor infrastructure health and maintain systems including antivirus (SentinelOne, CrowdStrike), backups (Datto, MSP360), printers, email, VoIP (8x8, Nextiva), and web hosting (Kinsta). Support email security (Proofpoint) and security awareness initiatives (KnowBe4). Provide basic VMware environment support and escalate complex issues. Use AI and automation tools (PowerShell, AI copilots, Power Automate) to enhance support workflows. Required Skills & Qualifications 3–5 years of IT support experience. Hands-on with ConnectWise RMM/PSA, EDR antivirus, backup solutions. Proficient in Windows Server/Desktop, Microsoft 365, Azure support. Basic networking knowledge (TCP/IP, DNS, DHCP). Familiarity with AI-based support tools and automation. Strong communication, problem-solving, and time-management skills. Bachelor’s degree or equivalent; relevant certifications (CompTIA, Microsoft) preferred. Why Join Analytix Business Solutions? Great Place to Work Certified AI Technology Driven Organization Work with US Clients for global exposure Equal Opportunity Statement We are committed to creating a diverse and inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

Overview Job Title: WordPress & Shopify Developer Velvet Jobs Job Description: Seeking a skilled developer to design, develop, and maintain responsive websites on WordPress and Shopify platforms. Responsibilities include customizing themes and plugins, integrating e-commerce functionalities, and ensuring optimal site performance. Requirements: Proficiency in HTML, CSS, JavaScript, and PHP. Experience with WordPress and Shopify development. Strong problem-solving skills and attention to detail. Ability to manage multiple projects and meet deadlines. This role offers an opportunity to contribute to diverse projects and enhance user engagement through innovative web solutions. Tagged as: wordpress Before applying for this position you need to submit your online resume . Click the button below to continue. About Thinkster Thinkster.in is a dynamic digital marketing agency based in Pune, Maharashtra, India. Established in 2018, the company specializes in delivering comprehensive growth solutions, including digital marketing, design, motion graphics, content creation, and performance marketing. Renowned for their efficiency and swift turnaround, Thinkster.in has successfully completed over 1,900 projects, dedicating more than 35,264 hours to crafting personalized marketing strategies that transform brands into digital leaders. Related Jobs WordPress Developer Business VoIP Phone Services - Vitel Global Hyderabad Full Time 2024-04-08

Role Description This is a full-time role as an Sales/ BD specialist / Carrier Account Specialist – VoIP -Voice, SMS A2P Bulk , WhatsApp API The holder of the position needs to be a committed person who is able to work independently and as a dedicated team player. Reaching Sales and Development targets through finding mutually beneficial solutions and building long-term business relationships with Key Partners. He/she is responsible for managing the wholesale relations with other Carriers-Aggregators, interconnects and coverage extension with new countries & products. The goal is to contribute in sustaining and growing our business to achieve long-term success. Job description Lead generation through cold calls, acquaintances and social media • Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets. Maintain lead generation database Capable of creating data-driven insights and recommendations on sales pipeline, segmentation, and key account targeting Independently pursue and prospects into customers, account management, retention, cross-sell + upsell Develop alliances and partnership Attending conferences, meetings, and industry events. Developing proposals and / or sales presentations Ability to analyse sales figures and maintain reports· Knowledge of UcaaS / CPaaS industry Skills / attributes required: 1- 10 years of experience in VoIP-Voice, SMS A2P, Watsapp API from Telecom segment Existing contacts in the respective market is an added advantage. strong written and verbal communication skills Ability to communicate at all levels and carry out face to face client meetings Strong negotiation skills Self-motivated and target-oriented, ability to multitask Ability to multi-task Ability to flourish with minimal guidance, be proactive, and handle uncertainty. Proficient in Word, Excel, Outlook, and PowerPoint Education: Bachelor’s Degree / Post Graduation Degree is an added advantage Industry Type: Telecom Department: Sales / Business Development Employment Type: Full Time, Permanent Salary: Negotiable hr@welcoinfotech.com Job Type: Full-time Pay: ₹500,000.00 - ₹600,000.00 per year Benefits: Provident Fund Schedule: Monday to Friday Morning shift Work Location: In person

🚀 Urgent Hiring: Business Development Executive – International Sales 📍 Location: Noida Sector 132 /Bangalore / Kannur Are you a dynamic sales professional with a passion for international markets? Join KPM Learning Solutions, a leading name in corporate training and E-learning, and help global businesses unlock excellence through impactful learning! 🔹 About Us KPM Learning Solutions is a trusted provider of high-quality public education courses, professional development programs, and tailored in-house training workshops. We focus on Key Performance Management (KPM) — aligning training with strategic business objectives to drive measurable results. Our innovative learning solutions are designed to meet the evolving needs of today’s fast-paced corporate landscape. 🔹 Role & Responsibilities As a Business Development Executive – International Sales, you will: Identify and reach out to potential international clients Generate leads via cold calling, LinkedIn, Facebook, and online directories Understand client requirements and provide customized training solutions Deliver compelling sales pitches and presentations Negotiate contracts and close deals effectively Maintain accurate sales reports and pipeline using CRM tools Stay informed about industry trends and competitor offerings 🔹 What We’re Looking For Excellent verbal English communication skills (a must) Strong interpersonal and consultative selling abilities Familiarity with CRM systems and communication platforms (VOIP, email, etc.) Goal-oriented, proactive, and comfortable working under pressure Bachelor’s degree in Business, Marketing, or related field preferred Prior experience in international business development is a plus 🌟 Why Join Us? Work with a fast-growing team in the booming Etch & corporate training industry Exposure to international clients and cutting-edge learning solutions Collaborative and performance-driven work culture 📧 Apply Now! Send your updated resume to hr@kpmlearnings.com with the subject line "Application – BDE (International Sales)" Don't miss this opportunity to make an impact and grow with us!

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies. Responsibilities > Work in 24x7 environment >Support Cisco Unified Communications (UC) platforms, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Expressway C & E, and Cisco Unified Border Element (CUBE), ensuring high availability and seamless call control across enterprise networks. >Manage Webex Calling Multi-Tenant environments via Webex Control Hub, including number management, location-based routing, PSTN integration (via Local Gateway/CUBE), and emergency call configurations. Support operations on User provisioning, features like hunt group, Auto attendant, and shared lines Configure SIP endpoints and trunks on Cisco CUBE, CUCM, Webex Calling, and AudioCodes SBCs for seamless interoperability with service providers and cloud communication platforms. Develop and maintain Webex API integrations using Cisco Webex REST APIs to automate user provisioning, de-provisioning, and system monitoring. Utilize tools like Postman and Webex Integration Guides for testing and documentation. Troubleshoot call quality issues including echo, jitter, and media path inconsistencies using tools such as syslog, CDRs, and SIP debuggers. Support AudioCodes Mediant SBCs (500, 800, VE, etc.) in enterprise and hybrid environments, including secure configuration for SIP trunking, routing policies, and media negotiation. KPI Reporting preparation and publishing to stakeholders Define Work procedure documentation to keep the day to day activities on live Work for continuous improvement to meet customer expectations. Experience / knowledge 5 to 8 Years of experience Deploy, configure, and support Cisco Unified Communications platforms, including: Cisco Unified Communications Manager (CUCM), CUC, Expressway C & E, CUBE Experience with Webex Calling Multi-Tenant provisioning, number management, and dial plan configuration via Webex Control Hub. Knowledge of location-based call routing, PSTN connectivity (Local Gateway/CUBE), and emergency call routing setup. Proficient in managing user provisioning, calling behavior, hunt groups, auto-attendants, and shared line appearance. Familiarity with analytics & reporting tools within Webex Control Hub for call usage and troubleshooting. Experience with configuring SIP on Cisco CUBE, CUCM, Webex Calling, and AudioCodes SBC Strong understanding of SIP signaling, call setup/teardown, and call flow analysis. Experience working with Cisco Webex REST APIs for automating user provisioning, deletion Knowledge of Webex Integration Guides, Postman, and API documentation tools Experience with AudioCodes Mediant SBCs (500, 800, VE, etc.) in enterprise Ability to integrate AudioCodes SBC with cloud UC platforms like Webex Calling Hands-on with call quality troubleshooting, echo, jitter, and media path diagnostics Experience deploying and managing AudioCodes Virtual Edition SBCs (VE) on AWS EC2 instances. Knowledge of VPC, security groups, Elastic IPs, NAT gateways, and load balancers for VoIP infrastructure. Strong understanding of DMZ network architecture and its role in UC and SBC deployments Job: IT Infrastructure Engineer Organization: IT Infrastructure Schedule: Full time Employee Status: Regular Job Type: Permanent contract Job Posting Date: 2025-07-14 Join Us ! Being part of our team, you will join: one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development a multi-cultural environment that values diversity and international collaboration more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development More information on Valeo: https://www.valeo.com

Tech @ Exotel Exotel engineering solves some really cool infrastructure level problems with the goal of ensuring no one misses a call or an SMS. ● Our focus is on building a very fault-tolerant, loosely coupled, scalable and real-time distributed system ● We are generally agnostic of language, technology or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java and PHP. We use Aerospike, MySQL as data stores, ElasticSearch for search and Beanstalkd for queuing ● We emphasize a lot on clean abstractions of code, loosely coupled services and good coding practices ● We are very strong believers in "you built it, you own it!". And running a distributed system is very different from just building one! ● We are crazy about the high availability What you will do? ● Lead projects related to Exotel's telephony and VoIP stack. Responsible for driving projects throughout its lifecycle. ● Work with a team of engineers to explore, design, develop, test, deploy, and operationalize a product's features & improvements. ● Build fault-tolerant, scalable and real-time distributed voip system ● Effectively work in a collaborative and agile team environment ● Support team with timely analysis and debugging of operational issues. ● Be on rotational on-call roster to handle operational issues ● Emphasis on automation and scripting. ● Mentor junior engineers in the team. What we look for? Must Haves ● Bachelors or Masters degree in Computer Science or Communications Engineering ● Solid knowledge on VoIP domain technologies including SIP, SDP, RTP, RTCP. ● Solid knowledge on IP networking concepts and L2/L3 routing including Subnets, VLAN, NAT Traversal (ICE/STUN). ● Experience leading project team to deliver critical software solutions ● 3+ years experience in high-availability, scalable and fault tolerant voip infrastructure. ● 3+ years experience in working with server-side voip infrastructure components like Asterisk/Freeswitch, Kamailio/Opensips. including understanding of stack internals ● 3+ years experience in working with a major cloud platform like AWS (preferred), GCP, Azure. ● 2+ years experience in design and development of REST-based microservices. ● 2+ Experience with WebRTC ● Experience in programming with one of Golang (preferred), Ruby, C/C++ ● Experience in scripting with shell, python ● Experience with datastores such as MySQL, Postgres ● Experience with DevOps tools like Ansible, Jenkins, Terraform, kubernetes, Git ● Good understanding of data structures, multi-threading and concurrency concepts. ● Proficiency in working in Linux environment ● Experience working in Agile SDLC process ● Strong analytical, problem solving and troubleshooting skills ● Excellent written and verbal communication skills ● Team-player, flexible and able to work in a fast-paced environment ● A "devops" mindset. You own what you will develop. Job Type: Full-time Pay: ₹150,000.00 - ₹200,000.00 per year Location Type: In-person Schedule: Day shift Work Location: In person Speak with the employer +91 6393722524

About MyOperator: MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable. Role Overview: We’re looking for a hands-on, technically fluent Customer Support Team Lead who is passionate about solving problems, leading high-performance teams, and delivering exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced B2B SaaS environment and brings deep expertise in cloud telephony, WhatsApp Business APIs, and Zoho CRM.You will act as a player-coach, guiding and mentoring your team while jumping into complex cases yourself when needed. As a key leader in our support organization, you'll work cross-functionally with Product, Engineering, and Customer Success to ensure every customer issue is not just resolved—but understood, documented, and prevented in the future. Responsibilities: Team Leadership & Development Lead, mentor, and coach a team of support executives to exceed individual and team KPIs. Conduct performance reviews, provide actionable feedback, and identify training needs. Manage shift schedules, workloads, and high-priority escalations to ensure SLAs are met. Foster a culture of accountability, ownership, and continuous improvement. Customer Experience & Escalation Management Handle escalated customer issues, ensuring quick and accurate resolutions. Monitor support quality across channels and implement measures to improve CSAT and NPS. Proactively identify trends and systemic issues; drive cross-functional resolutions. Zoho CRM & Operational Management Oversee support operations via Zoho CRM and Zoho Desk, including ticket queues, live chat, and call support. Create and manage dashboards, workflows, automations, and custom reports to improve efficiency. Track KPIs such as FCR, AHT, SLA adherence, and CSAT. Technical Troubleshooting & Escalation Serve as the primary point for complex issues related to: Cloud Telephony: IVR setups, SIP issues, jitter/latency, call routing, CTI configurations. WhatsApp Business API: Message failures, template issues, API integration, webhook errors. Collaborate with the Engineering team for bug diagnosis and resolution. Process Improvement & Knowledge Management Analyze recurring issues, advocate for product fixes, and build preventive workflows. Maintain comprehensive internal and external knowledge bases and documentation. Standardize troubleshooting processes and ensure team-wide knowledge transfer. Cross-Functional Collaboration Partner with Product, Onboarding, and Account Management teams to support seamless implementations and retention. Represent the voice of the customer in product discussions and roadmap planning. Required Skills & Qualifications: 3–5+ years in a B2B technical customer support role; preferably within a SaaS, CPaaS, or cloud telephony environment. 1–2+ years in a leadership or supervisory role. Prior experience in VoIP, IVR systems, or business messaging solutions (WhatsApp, SMS) is essential. Proficiency in Zoho CRM and/or Zoho Desk is highly desirable. Strong understanding of cloud telephony (SIP, PBX, CTI, call routing, etc.). Knowledge of WhatsApp Business API including template setup, endpoints, integration, and common errors. Ability to read and interpret API documentation and troubleshoot integration issues. Strong leadership and mentoring capabilities. Excellent verbal and written communication skills. High emotional intelligence and composure under pressure. Analytical mindset with a proactive approach to solving root causes, not just symptoms. Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us! Perks & Benefits: Be part of a fast-growing and innovative company that is a leader in the cloud communications industry. A collaborative and supportive work environment that values your contributions. Competitive salary and benefits package. Opportunities for professional growth and career advancement. The chance to make a real impact on our customers and the success of our business Job Types: Full-time, Permanent Pay: Up to ₹750,000.00 per year Benefits: Cell phone reimbursement Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): Current and Expected CTC? Are you willing to work onsite (Sector 2, Noida)? Experience: Team management: 1 year (Required) Customer support: 2 years (Required) SaaS: 1 year (Required) Work Location: In person

Broadcom TDM Required Qualifications 3-5 years experience working as a data quality engineer Designs, builds, and maintains quality assurance processes in support of data analytics, integration, and reporting initiatives Develops data integration tests to ensure data meets intended use Works with business and technology to understand data requests and build or enhance processes and procedures to meet expected outcome Works in data integration QA tools such as Informatica, SSIS, SQL, SSRS, PowerBI, etc. Mandatory Skills: Broadcom TDM. Experience: 3-5 Years.

Job Summary: We are seeking a dynamic and experienced BPO Technology Head with hands-on expertise in Genesys and other contact center technologies. This leadership role will drive the design, implementation, and optimization of the technology ecosystem supporting multi-channel customer service operations. The ideal candidate is both strategic and technically proficient, capable of bridging the gap between business needs and technology solutions. Key Responsibilities: Develop and execute the technology strategy for BPO and customer support operations. Provide hands-on leadership in the implementation, configuration, and optimization of Genesys Cloud/Genesys Engage platforms. Oversee the architecture and integration of ACD, IVR, CTI, WFM, quality monitoring, CRM, and analytics tools. Manage omnichannel capabilities (voice, email, chat, SMS, social) and ensure high availability and performance of systems. Design and rollout of call center infrastructure in cloud environments. Ensure interoperability and seamless integration between Genesys and supporting tools like Salesforce, Navitaire etc. Oversee real-time and historical reporting tools to enable performance optimization. Knowledge of RPA, AI/ML, chatbots, voice bots, and other automation tools to improve customer experience and operational efficiency. Explore innovations in conversational AI, speech analytics, and customer journey orchestration. Lead a cross-functional team of IT engineers, developers, and tech support staff. Manage vendor relationships with Genesys and other third-party providers. Negotiate service level agreements (SLAs), monitor KPIs, and ensure compliance with contracts. Security, Compliance, and Risk Management Ensure compliance with industry standards (e.g., GDPR, HIPAA, PCI-DSS) and corporate security policies. Oversee business continuity, disaster recovery planning, and incident management for contact centre platforms. Bachelor’s or master’s degree in computer science, Information Technology, or a related field. Proven hands-on experience with Genesys platforms (preferably Genesys Cloud CX or Engage) – design, configuration, API integrations, and troubleshooting. Strong knowledge of contact center technologies: IVR, ACD, WFM, QM, CTI, CRM (e.g., Salesforce, Zendesk), telephony (SIP, VoIP), and analytics tools. Experience managing complex migrations (e.g., from on-premises to cloud) and multi-site/global operations. Exposure to cloud platforms such as AWS, Azure, and containerized environments is a plus. Technical leadership and strategic planning Deep understanding of call center architectures Project and vendor management Omnichannel customer experience Performance analytics and KPI management Excellent problem-solving and communication skills Preferred Certifications Genesys Certified Professional (GCP) – Cloud CX or Engage PMP or ITIL Certification

Indent/SO No- 1000013156 Experience Range: 5+ yrs Job Location : Near Rajiv Gandhi Infotech Park, Phase-1 Hinjewadi, Pune, Work from Home/Office- Office Job Description Overview: As a Zabbix and SolarWinds Level 3 Administrator, you will play a critical role in providing expert support for the configuration and management of Zabbix and SolarWinds. You will lead efforts to ensure effective monitoring, alerting, and management of network devices and servers, as well as provide guidance to junior administrators. Key Responsibilities: 1. Strategic Planning and Design: · Develop and implement a strategic vision for Zabbix and SolarWinds that aligns with the organization's goals and objectives. · Lead the design and optimization of Zabbix and SolarWinds infrastructure, including advanced monitoring templates, devices, and alerting rules. 2. User Support and Training: · Provide expert support for end-users of Zabbix and SolarWinds, addressing complex issues related to monitoring, alerting, and system performance. · Offer training and mentorship to Level 1 and Level 2 administrators and end-users. 3. Advanced Monitoring and Alerting: · Oversee the monitoring of network devices, servers, and applications using Zabbix and SolarWinds. · Implement and manage advanced alerting policies, escalation procedures, and incident response plans. 4. Security and Compliance: · Ensure that Zabbix and SolarWinds configurations adhere to the highest standards of security and compliance. · Monitor and address vulnerabilities to reduce security risks. 5. Advanced Troubleshooting and Problem Resolution: · Provide Level 3 support for complex Zabbix and SolarWinds-related issues, incidents, and user problems. · Conduct root cause analysis for challenging technical problems and implement expert solutions. 6. Documentation and Knowledge Sharing: · Maintain comprehensive documentation of Zabbix and SolarWinds configurations, best practices, and advanced troubleshooting procedures. · Collaborate with senior administrators to create and update knowledge base articles. Key Responsibilities SolarWinds: Should be familiar with tool administration, design, configuration, developing Dashboards, automation and managing daily operations. Monitoring Tool Deployment, Administration, Configuration and Troubleshooting Assist with the design of system architecture for new or existing complex computer systems. Integration of 3rd party element managers with APIs (application programming interfaces) Assist with the design of subsystems and integration of the total system. Identify, analyze, and resolve program support deficiencies. Develop and recommend corrective actions. Maintaining and Configuring Rules Fand Managing Alerts etc. Performance tuning of application and finding automation methods Assist with trade studies, to determine system (hardware, software, architecture) improvements. Develop high-quality technical documentation, including user guides, test plans, and contract deliverable items. Able to install, configure and administer SolarWinds components, including Network Performance Monitor (NPM), NCM (Network Configuration Manager) and NTA (Network Traffic Analyzer) Should have expertise in SolarWinds tool implementation, migration, and administration on (NPM, NCM (Network Configuration Manager), NTA, WPM (Web Performance Monitor), VNQM (VoIP & Network Quality Manager) SAAS (Software as a Service) Product Experience configuring monitors using SNMP, SSH (Secure Shell), WinRM (Windows Remote Management), WMI (Windows Management Instrumentation), JMX and other technologies. Experience configuring collection of Syslog messages from various devices and storing and forwarding as required by local policies. Provide expertise to define, monitor, and report on SLAs (service level agreements) Provide expertise to detect and verify performance issues and determine the scope of the performance issue Experience in developing and creating of dashboards Ability to provide consultation for new projects, functionalities, migrations, upgrades. Ability to direct and guide team to resolve crisis situations within prescribed SLAs Ability to plan, initiate and manage special tasks/projects. Good analytical, troubleshooting skills in technical fault isolation and rectification. Ability to resolve service requests. Strong attention to detail and the ability to follow processes. Strong Knowledge of ITSM processes Interface proactively with other Infrastructure support teams such as UNIX, Windows, Mac OS (Operating System), Network, Storage, etc. Document issues and associated resolutions to problems Prepare documentation and presentation of progress reports to customers Flexible to work in 247 environments Key Skill: Hands-on Systems Administration of Windows (Minor) experience. Strong experience with SCOM monitoring suite (2016) experience. Demonstrated advanced troubleshooting experience. Demonstrated ability to perform system upgrades, maintenance, and reporting. Strong troubleshooting or problem-solving skills with the ability to work in a collaborative team environment or independently. Strong Oral and Written communication skills. Qualifications: · Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). · 5+ years of experience in Zabbix and SolarWinds administration, optimization, and expert support. · Proficiency in advanced Zabbix and SolarWinds configurations, including network devices, server monitoring, and alerting policies. · Strong leadership, communication, and problem-solving skills. · The ability to mentor and provide guidance to junior team members.

Company Description Tech9labs is a hybrid IT company delivering end-to-end technology solutions and services to a wide range of industries. Our expertise in IT Infrastructure Solutions and Services, combined with our focus on quality and processes, helps clients drive both short-term and long-term success. We offer a single point of contact for all IT needs, providing accessibility, responsiveness, and flexibility. Our specialization includes IT Infrastructure Assessment, Digital Transformation, Cloud Readiness, Backup & DR/BCP, and more. Key Responsibilities: • Network Design & Implementation: Develop scalable and secure network architectures. Design and deploy LAN, WAN, and wireless networks. • Configuration & Installation: Configure routers, switches, firewalls, VPNs, and VoIP systems. Install and support network equipment like DNS, DHCP, and WAN accelerators. • Maintenance & Troubleshooting: Monitor network performance and resolve issues. Apply software patches and replace faulty hardware. • Security Management: Implement encryption and other security protocols. Ensure compliance with organizational security policies. • Client Engagement: Collaborate with sales teams to understand customer requirements. Conduct meetings to gather technical and business needs. • Solution Design: Design and propose networking solutions tailored to client needs. Create architecture diagrams and technical documentation. • Technical Presentations: Deliver product demonstrations and presentations. Explain complex networking concepts in simple terms to clients. • Sales Support: Assist in preparing proposals, RFPs/RFIs, and pricing models. Provide technical backup during client meetings and negotiations. Address technical objections and ensure feasibility. Required Skills and Certifications: • CCNP and other Network certifications • Strong understanding of networking protocols (TCP/IP, BGP, OSPF, VPN). • Experience with Cisco technologies (routers, switches, firewalls). • Ability to translate technical solutions into business value. • Familiarity with technical sales processes and CRM tools. • Problem-solving and client relationship management skills Contact Details: Share your resume on WhatsApp/E-mail with Niharika Misra (M:9999143491, e-mail: niharika.misra@tech9labs.com; hr@tech9labs.com.)

Job Description : Are you passionate about crafting seamless mobile experiences? Join us as an iOS Developer and be a part of our mission to build innovative, user-friendly applications that stand out in the App Store. What You'll Do : - Develop and maintain scalable, high-performance iOS applications using Swift. - Implement Apple's design principles and interface guidelines for intuitive user experiences. - Work with frameworks like CoreData, CoreGraphics, CoreLocation, and CoreAnimation to enhance app functionality. - Optimize app performance through threading, profiling, and performance tuning. - Integrate real-time databases (Firebase, DynamoDB), cloud messaging APIs, and push notifications. - Implement VoIP Notifications, CallKit, payment gateways, and dynamic libraries for modular applications. - Write clean, reusable code and ensure high-quality software through unit testing. - Collaborate with cross-functional teams to deliver exceptional mobile experiences. What You Bring : - Strong knowledge of Swift and iOS development. - 1-4 Years of work experience. - Familiarity with open-source libraries, Cocoapods, and version control tools like Git. - Solid understanding of the complete app development lifecycle, including certificates and profiles. - A proactive approach to discovering and implementing new technologies to maximize efficiency. Why Join Us? - Exciting Projects : Work on impactful applications with a focus on innovation and quality. - Skill Development : Learn and grow in a collaborative, tech-savvy environment. - Career Progression : Build your career with mentorship and growth opportunities.

Required Qualifications: 10+ years in software development and architecture. Expert in C++ (latest standards, C++17/20/23). Strong grasp of algorithms, data structures, and network communication. Strong experience in distributed product development with cloud expertise. Proven experience in building distributed, high-performance systems. Experience in leading software design and overseeing implementation. Experience in developing and architecting large-scale projects from scratch. Mentorship experience with engineering teams. Strong analytical and problem-solving skills. Preferred : Experience in telephony, VoIP, or real-time systems. Experience with cloud technologies Prior experience with India-based engineering teams. This role is ideal for a technical leader who excels in software design, team mentorship, and cross-functional collaboration.

Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges. Summary: As a Level 3 Engineer provide technical services. Ability to follow through with tasks, projects, troubleshooting with no supervision. Serve as technical point of contact on customer engagements, and internal projects Conducts/lead design workshops for complex designs to meet customer, business and technical objectives. Proactively develop plans and activities to avoid problems. Educate the customer on solution as appropriate throughout the life of the project or service life. Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management. Perform scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc). Handle several tasks simultaneously (ie: pre-sales, troubleshoot and develop internal network, respond to emergencies). Communicate with Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes). Respond to all customers professionally and courteously and relay any customer questions or concerns to manager. Demonstrate and actively promotes an understanding and commitment to the mission of CDW through performing behaviors consistent with the CDW Way. Assist in creating and documenting policies and procedures. Understand SLAs in a production environment and proactively strive to meet the commitments. Provide support to Service Account Managers, Project Managers and product developers. Contribute to written proposals and technical documentation. Assist Professional Services team when required with client consultation including assessing and recommending architectural designs/changes to client systems in response to performance issues, growth requirements, etc. Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog. Conduct self in a manner consistent with customer service expectations. Test, evaluate, and develop new products, offerings, and solutions. Conduct training of customers and coworkers in both formal and informal environments. Work directly with Project Managers to update project plans and communicate project status. Education/Experience: Bachelor’s degree in Telecommunications, Computer Science, Engineering, or related discipline, or an equivalent combination of education and experiences. Experience in planning, deployment, and operational support of advanced technologies and applications. Skills and Competencies: Passion for technology demonstrated by success in a technical field, technology-related internships, or by technology-focused, extra-curricular activities. Demonstrated complex problem solving, inductive reasoning, critical thinking, and problem sensitivity at work and in personal circumstances. Strong work ethic demonstrated by a successful work track record. Strong technical aptitude demonstrated by successful completion of technical certifications, individual mastery of technical topics, or by success in technology-related internships. Drive for success demonstrated by consistent high achievement in personal and academic endeavors. Ability to effectively communicate with clients and end users. o CCIE or equivalent o Hands-on experience in a large Data Center environment o ITIL Foundations Certification Must require technical skills: The skills that we would need to identify in a new Global Delivery resource to support are the following: eBGP routing (eBGP peering and traffic steering) iBGP routing (traffic steering when more than one routing option exists) OSPF routing Cisco IOS configuration, design, and implementation of layer 2 Campus networks – Cisco Cat 9K and some older switches Firm understanding of Spanning-Tree Vlan creation Vlan extension VTP modes and correct usage VSS for 6500 series cores still in use Cisco Nexus (NXOS) Data Center switching configuration, design, and implementation of Data Center Environments VPC Layer 2 Layer 3 Cisco Cat 8000 series routers OSPF configurations, design, implementation Palo Alto Firewalls Aruba SilverPeak SD-WAN Cisco AirOS WISMv2 Blade in Catalyst Chassis, 5508, 5520 Cisco 9800 series wireless configuration and implementation of refresh cycles. Preferred Qualifications: Hardware: o Switches – Cisco IOS and Nexus platforms o Routers – Cisco IOS and IOS XE platforms o Firewalls - Cisco ASA and FWSM platforms o Load Balancers - Cisco ACE, CSS, F5 LTM and F5 GSM o WAN Optimization - Riverbed Steelhead and Cisco WAAS Network Technologies/Topologies: o WAN - MPLS, MPLS Layer 2/3 VPN’s, Frame-Relay, GRE/IPSEC VPN, VPN, SIP/PSTN services o Layer 2 networking - 802.1(D,W,S) , Ethernet, PPoE, Ether-Channel o Layer 3 networking - IPv4, IPv6, OSPF, EIGRP, RIP (v2), BGP, MP-BGP, PFR, OSPFv3, EIGRPv6, RIPng, Advanced Redistribution, VRF-lite o Multicast Networking - Multicast (Sparse + Dense), MSDP, Anycast, Auto-RP, BSR, PIM, SSM o Security - CBAC, Zone-Based firewall, Reflex ACL, NAT, IP Source Guard, uRPF, Cisco IPS/IPS, RSA Envision o QOS – Congestion avoidance and congestion management. MQC, CBWFQ, LLQ, NBAR, WRED, Auto-QOS o VOIP - Cisco voice gateway functionality, SRST o Unified Computing/Virtualization - Design, support, configure, upgrade Cisco UCS systems o Data Center - FabricPath, FEX, vPC, UCS, FCoE o Wireless – Cisco Wireless LAN controllers, lightweight and autonomous AP models, Cisco Prime Infrastructure, MSE, Aruba and Meraki o VPN - SSL VPN, IPSec VPN, and DMVPN (phase 1 and 2), EZVPN, Anyconnect Additional knowledge/skills: o Operating System/utilities - Windows 7, Windows 2008 Server, Windows XP Professional, Red Hat Linux, Solaris, DNS, DHCP, Netflow, WireShark o Professional skills - Network drawing tools including MS Visio, presentation skills and experience including MS PowerPoint Hands-on experience in a large enterprise or data center environments Who we are: CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. What you can expect from us: Culture, coworkers, careers. CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges. Summary: As a Level 3 Engineer provide technical services. Ability to follow through with tasks, projects, troubleshooting with no supervision. Serve as technical point of contact on customer engagements, and internal projects Conducts/lead design workshops for complex designs to meet customer, business and technical objectives. Proactively develop plans and activities to avoid problems. Educate the customer on solution as appropriate throughout the life of the project or service life. Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management. Perform scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc). Handle several tasks simultaneously (ie: pre-sales, troubleshoot and develop internal network, respond to emergencies). Communicate with Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes). Respond to all customers professionally and courteously and relay any customer questions or concerns to manager. Demonstrate and actively promotes an understanding and commitment to the mission of CDW through performing behaviors consistent with the CDW Way. Assist in creating and documenting policies and procedures. Understand SLAs in a production environment and proactively strive to meet the commitments. Provide support to Service Account Managers, Project Managers and product developers. Contribute to written proposals and technical documentation. Assist Professional Services team when required with client consultation including assessing and recommending architectural designs/changes to client systems in response to performance issues, growth requirements, etc. Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog. Conduct self in a manner consistent with customer service expectations. Test, evaluate, and develop new products, offerings, and solutions. Conduct training of customers and coworkers in both formal and informal environments. Work directly with Project Managers to update project plans and communicate project status. Education/Experience: Bachelor’s degree in Telecommunications, Computer Science, Engineering, or related discipline, or an equivalent combination of education and experiences. Experience in planning, deployment, and operational support of advanced technologies and applications. Skills and Competencies: Passion for technology demonstrated by success in a technical field, technology-related internships, or by technology-focused, extra-curricular activities. Demonstrated complex problem solving, inductive reasoning, critical thinking, and problem sensitivity at work and in personal circumstances. Strong work ethic demonstrated by a successful work track record. Strong technical aptitude demonstrated by successful completion of technical certifications, individual mastery of technical topics, or by success in technology-related internships. Drive for success demonstrated by consistent high achievement in personal and academic endeavors. Ability to effectively communicate with clients and end users. o CCIE or equivalent o Hands-on experience in a large Data Center environment o ITIL Foundations Certification Must require technical skills: The skills that we would need to identify in a new Global Delivery resource to support are the following: eBGP routing (eBGP peering and traffic steering) iBGP routing (traffic steering when more than one routing option exists) OSPF routing Cisco IOS configuration, design, and implementation of layer 2 Campus networks – Cisco Cat 9K and some older switches Firm understanding of Spanning-Tree Vlan creation Vlan extension VTP modes and correct usage VSS for 6500 series cores still in use Cisco Nexus (NXOS) Data Center switching configuration, design, and implementation of Data Center Environments VPC Layer 2 Layer 3 Cisco Cat 8000 series routers OSPF configurations, design, implementation Palo Alto Firewalls Aruba SilverPeak SD-WAN Cisco AirOS WISMv2 Blade in Catalyst Chassis, 5508, 5520 Cisco 9800 series wireless configuration and implementation of refresh cycles. Preferred Qualifications: Hardware: o Switches – Cisco IOS and Nexus platforms o Routers – Cisco IOS and IOS XE platforms o Firewalls - Cisco ASA and FWSM platforms o Load Balancers - Cisco ACE, CSS, F5 LTM and F5 GSM o WAN Optimization - Riverbed Steelhead and Cisco WAAS Network Technologies/Topologies: o WAN - MPLS, MPLS Layer 2/3 VPN’s, Frame-Relay, GRE/IPSEC VPN, VPN, SIP/PSTN services o Layer 2 networking - 802.1(D,W,S) , Ethernet, PPoE, Ether-Channel o Layer 3 networking - IPv4, IPv6, OSPF, EIGRP, RIP (v2), BGP, MP-BGP, PFR, OSPFv3, EIGRPv6, RIPng, Advanced Redistribution, VRF-lite o Multicast Networking - Multicast (Sparse + Dense), MSDP, Anycast, Auto-RP, BSR, PIM, SSM o Security - CBAC, Zone-Based firewall, Reflex ACL, NAT, IP Source Guard, uRPF, Cisco IPS/IPS, RSA Envision o QOS – Congestion avoidance and congestion management. MQC, CBWFQ, LLQ, NBAR, WRED, Auto-QOS o VOIP - Cisco voice gateway functionality, SRST o Unified Computing/Virtualization - Design, support, configure, upgrade Cisco UCS systems o Data Center - FabricPath, FEX, vPC, UCS, FCoE o Wireless – Cisco Wireless LAN controllers, lightweight and autonomous AP models, Cisco Prime Infrastructure, MSE, Aruba and Meraki o VPN - SSL VPN, IPSec VPN, and DMVPN (phase 1 and 2), EZVPN, Anyconnect Additional knowledge/skills: o Operating System/utilities - Windows 7, Windows 2008 Server, Windows XP Professional, Red Hat Linux, Solaris, DNS, DHCP, Netflow, WireShark o Professional skills - Network drawing tools including MS Visio, presentation skills and experience including MS PowerPoint Hands-on experience in a large enterprise or data center environments Who we are: CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. What you can expect from us: Culture, coworkers, careers. CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Lead design and delivery of scalable, distributed backend systems and real-time platform APIs using Java-based microservices Partner with Architects and Tech Leads to establish technical vision, system design, and longterm architecture Drive engineering excellence through code reviews, design reviews, observability, performance tuning, and SLAs Own end-to-end system reliability, scalability, cost, and maintainability. Manage, coach, and grow a team of backend engineers across levels Drive career development, technical mentoring, and regular 1:1s Foster a high-performance, inclusive culture grounded in ownership, autonomy, and accountability. Recruit and onboard exceptional engineering talent; collaborate with TA and interview panel on hiring strategy Drive sprint planning, estimation, and delivery across multiple squads or initiatives Partner with Product and Program Managers to align engineering execution with business goals Set and monitor engineering OKRs, team velocity, and project health metrics Work closely with Product, DevOps, QA, and Customer Support teams to ensure end-to-end solution delivery Represent Engineering in roadmap planning, executive reviews, and customer- facing discussions (when needed) What Makes You Qualified: 12+ years of total experience, with at least 2+ years in engineering leadership roles Deep experience designing, building, and operating Java-based microservices in cloud-native, distributed environments Strong understanding of backend architectural patterns Proven track record of building and scaling high-performing engineering teams Experience with Kafka, Redis, MongoDB/PostgreSQL, Spring Boot, Kubernetes, REST APIs, CI/CD pipelines Strong communication and stakeholder management skills Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

You will be working at Vitel Global Communications Pvt Ltd, a leading provider of VoIP services, offering high-quality communication solutions to businesses and individuals globally. The company is dedicated to delivering cost-effective, scalable, and reliable services to ensure seamless connectivity for clients worldwide. As a Technical Support Engineer in our Hyderabad office, your primary responsibility will be to provide technical support for VoIP-related issues via phone calls and emails. You will diagnose and resolve problems related to call quality, connectivity, and configuration errors. Furthermore, you will assist customers in setting up, configuring, and maintaining their VoIP systems. Monitoring and maintaining the VoIP infrastructure to ensure optimal performance and uptime will be crucial aspects of your role. Collaboration with internal teams to address complex technical issues, documenting customer interactions and technical problems in the support ticketing system, and conducting regular system checks and preventative maintenance to prevent service disruptions will also be part of your duties. To excel in this role, you should keep yourself updated with the latest VoIP technologies, trends, and best practices. Additionally, providing training and guidance to customers on VoIP system usage and features will be essential. Required key skills for this position include CCNA Voice / CCNP Collaboration, TCP/IP, routers, switches, firewalls, SIP, RTP, H.323, LAN, WAN, and VOIP. You will work 5 days a week in the night shift at the office in Hyderabad, Telangana. This position requires a graduate with 0.6-3 years of experience. If you are a dynamic and results-driven individual looking to join a fast-paced team and contribute to the growth of a global communication company, this opportunity is for you.,

Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e. g. , PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e. g. , server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e. g. , planned & unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e. g. , support and liaison with 3rd party & internal Johnson Controls Support teams). Support Identity and Access Management requests (e. g. , provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e. g. , comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. What were looking for Required Minimum of 3 years experience in a Corporate IT environment. Associates degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience.

Proven experience in software development with a focus on VoIP, SIP, and IMS. Strong programming skills in languages such as C /C++ Experience with VoIP protocols and technologies. Knowledge of SIP and IMS standards and protocols. Required Candidate profile . Development exp. in VoIP, SIP, and IMS. . Embedded C/C++: Extensive exp. . Proficiency with debugging tools and techniques for embedded systems. . Exp with version control systems such as Git.

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Summary Overview The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic. This position primarily focuses on solving business challenges for the ConvergeOne’s customers with Outcome Based solutions that includes strategic products and services. The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs. The Solutions Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale. Additionally, this position is able to explain, position and justify costs related to ConvergeOne’s solutions. Responsibilities Essential Functions Serves as the subject matter expert in key areas with a broader background in technical solutions Select 1-2 areas a major and then others a minor: 5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance) Cisco Genesys Avaya Microsoft Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives Provides solution consulting, technical design and sales support for account opportunities Provides live demonstrations for customers and sales teams Develops and maintains technical competency and related certifications for all core products and solutions areas Provides Customer facing presentations to customers, users groups, and conferences as required Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge Provides timely and accurate deliverables to customers including statements of work and product designs Provides ownership of Technical Solution Deliverables. These could include: Participating in Discovery and Documentation of Business Requirements Coordinating with other technical resources for Bill of Materials, 3 rd Party Quotes and SOW, Services, Infrastructure Requirements Owning Statement of Work Language Gathering from other resources and Assembly of SOW Participating in Solution/Delivery Assurance and Services Handoff Meetings Prepares technical designs using manufacturer design tools for product area of focus Ensures productive relationships with manufacturer technical peers Qualifications Required Qualifications (Specific to domain expertise) 5-8 years in Collaboration and Customer Experience Broad and general knowledge of Collaboration, Customer Experience and Infrastructure Strong expertise in Cisco Collab, Avaya Collab, Microsoft and other Collaboration/Customer Experience solutions Subject matter expertise related to SIP and Cloud based Services and architectures Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc. Required Qualifications Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint Excellent presentation skills Exceptional customer facing skills Excellent verbal and written communication skills Excellent relationship and collaboration skills Certifications or equivalent experience in area of focus Ability to work independently with minimal direction resulting in an accurate solution architecture for the client Able to manage multiple simultaneous work assignments Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology Accustomed to working in virtual office environment Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) HSA with + Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance Legal/ID Theft Plans TeleHealth Options Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Notice of E-Verify Participation https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf < https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf > Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf