1646 Voip Jobs - Page 21

This role is primarily responsible for Design, Engineering and operations of EXL’s Global Contact Center Technology that are built on heterogeneous platforms consist of Cloud contact center- Amazon connect, Genesys PureCloud, Verint, Calabrio etc.. AV related services like Skype room systems- Crestron, Polycom etc, Service owner of the Voice and Contact center technology services which is a global deployment of integrated and complex implementation of multiple heterogeneous platforms providing mission critical services across 30+ clients; The List Of Core Platforms Include Amazon Connect, Genesys Pure cloud etc. Omni Channel platform consisting of chat, email, voice and related services Digital Technologies- Speech Analytics, Voice/ Chatbot, RPA etc. Cloud based recording solutions and services for Verint and Calabrio platforms. The role function requires strong and hands on experience of design, engineering, implementation and operations on primary on Avaya communication manager series, Amazon Connect or Genesys Pure Cloud, Cloud SBC’s . Secondary on Verint/ Calabrio applications. Lead Client pre-sale discussions, RFP/ RFI on contact center solutions, unique / compelling solutions, capability development of contact center services. Implement contact center customer solutions, enterprise contact center products Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA’s management, vendor management etc Deliver documented intellectual properties for reuse. Knowledge and experience in project management and methodologies Additionally, Role Require Good Understanding And Exposure Of CTI /Screen-pop technologies and integrations with various third party systems Dialer technologies like, Genesys, Aspect Unified IP and or Avaya. Thorough understanding of compliance and security related understanding with respect of contact center devices on various platforms and contact center certifications like PCI DSS, HIPAA etc. Workforce management tool-Working knowledge and operational understanding is a must Working knowledge on SIP/ IP/ VOIP & Cloud telephony solutions Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary.

Job Title: Network Engineer Network Engineer will be part of the IT Infrastructure team that provides design, deployment & support for systems, services, and requirements across PhonePe Corporate locations. Responsibilities & requirements This is a hands-on technical role. Independently own the Network Infrastructure support solving complex issues and suggesting design modifications as appropriate. Ensure SLAs are met Responsible for performance analysis, proactive troubleshooting, and capacity planning for the Network platforms. Perform monitoring and maintenance of the overall environment working with experienced team members. Perform change controls. Update process documentation and team portals Participate in troubleshooting, capacity planning, analysis, performance analysis & Root Cause Analysis. Communicate with peers and managers regarding system issues & participate in 24x7 on-call. Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently. Experience & Qualifications 2-4 years of experience in design, deploy & manage IPv4/IPv6 networks(Routers/Switches/Firewalls and WiFi Solution) Platform knowledge on Juniper /Aruba/ FortiGate/Cisco Solid understanding of IP/MPLS and Ethernet technologies. Experience in IP services (IPv4, IPv6, VPN, Multicast, QOS, SNMP, VOIP, SIP, etc). Experience in Wireless technologies (Wireless Lan topologies, devices, troubleshooting, 802.11 network security architecture & RF site surveys) Proven experience in network management & Expert knowledge of network analysis tools ( Nagios, Zabbix, etc) Hands-on experience with Protocol Analyzer tools & debugging tools. Hands-on experience with BGP, OSPF configuration Experience with firewalls, VPN's, remote implementation, troubleshooting, and problem resolution is desired Knowledge on Linux Platform. Engage with vendors. Good communication skills Familiarity with backup and recovery process, software and methodologies Candidates with Multi-platform skills are preferred. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Job title: Technical Support Engineer Location: Mumbai & Pune (On-site) Key Responsibilities: Handle client calls and emails related to VoIP, PBX, internet, and phone system issues. Configure PBX systems (Asterisk, Vicidial, GoAutoDial) for new clients. Port phone numbers and manage remote installations of VoIP and internet services. Provision and set up IP phones and new phone systems. Follow up on support tickets to ensure timely resolution. Create, manage, and document support tickets as per SOP. Coordinate with on-site technicians for system deployments and troubleshooting. Install, maintain, and upgrade software for IP cameras. Perform troubleshooting using tools like Wireshark and Tcpdump. Maintain and manage systems like Dialer, VoIP, FTP Server, WatchGuard, VPN, Firewalls, Routers & Switches. Perform server and network maintenance (Windows Server, Linux/CentOS). Write and maintain documentation for recurring issues and resolutions. Required Skills: Excellent verbal and written communication skills. 3+ years of experience in Vici dialer and GoAuto Dialer. Strong analytical and problem-solving skills. Highly organized with strong documentation habits. Ability to work under pressure and handle multiple tasks. Self-starter and critical thinker who actively seeks solutions. Willingness to work outside core hours for emergency support. Must have access to High-speed internet (10Mbps or higher), Functional computer, Quiet work environment 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗴𝗿𝗼𝘄 𝘄𝗶𝘁𝗵 𝘂𝘀? Apply now at reetika.g@tgcstaffing.com or WA 8854055379 with your #resume and a quick note on why you're the right fit for this role.

Application Development: Creating custom telephony applications and features using Asterisk’s APIs, scripting languages, and modules. System Integration: Integrating Asterisk with other systems, databases, and third-party services to create comprehensive communication solutions. Call Routing and Logic: Developing call routing logic, interactive voice response (IVR) systems, voicemail solutions, call forwarding, and other call handling functionalities. Protocol Implementation: Implementing and managing VoIP protocols such as SIP (Session Initiation Protocol) and RTP (Real-Time Transport Protocol). Testing and Debugging: Ensuring the reliability, performance, and security of Asterisk applications through rigorous testing and effective debugging.

Required Skills Technology | Infrastructure Monitoring Tool - SolarWinds Technology | Infrastructure Monitoring Tool - SCOM Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | SCP Key Responsibilities: - Should be familiar with tool administration, design, configuration, developing Dashboards, automation and managing daily operations. - Monitoring Tool Deployment, Administration, Configuration and Troubleshooting - Assist with the design of system architecture for new or existing complex computer systems. - Integration of 3rd party element managers with APIs (application programming interfaces) - Assist with the design of subsystems and integration of the total system. - Identify, analyze, and resolve program support deficiencies. - Develop and recommend corrective actions. - Maintaining and Configuring Rules Fand Managing Alerts etc. - Performance tuning of application and finding automation methods - Assist with trade studies, to determine system (hardware, software, architecture) improvements. - Develop high-quality technical documentation, including user guides, test plans, and contract deliverable items. - Able to install, configure and administer SolarWinds components, including Network Performance Monitor (NPM), NCM (Network Configuration Manager) and NTA (Network Traffic Analyzer) - Should have expertise in SolarWinds tool implementation, migration, and administration on (NPM, NCM (Network Configuration Manager), NTA, WPM (Web Performance Monitor), VNQM (VoIP and Network Quality Manager) SAAS (Software as a Service) Product - Experience configuring monitors using SNMP, SSH (Secure Shell), WinRM (Windows Remote Management), WMI (Windows Management Instrumentation), JMX and other technologies. - Experience configuring collection of Syslog messages from various devices and storing and forwarding as required by local policies. - Provide expertise to define, monitor, and report on SLAs (service level agreements) - Provide expertise to detect and verify performance issues and determine the scope of the performance issue - Experience in developing and creating of dashboards - Ability to provide consultation for new projects, functionalities

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose To manage Network infrastructure for Bank & making infra-available for business with high availability along with internal & external connectivity. The Network Engineer’s role is to ensure the stability and integrity of data, security and wireless network services. This is achieved by planning, designing, and developing networks across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion. Key Accountabilities  To manage and support network infrastructure for bank.  Design & Troubleshooting  Vendor Management  Audit and Risk Management  Vulnerable Management Requirements  10-12 years of experience in Network security devices, routing and switches.  Strong interpersonal, written, and oral communication skills.  Able to conduct research into networking issues and products as required.  Ability to present ideas in user-friendly language.  Highly self-motivated and directed, with keen attention to detail.  Proven analytical and problem-solving abilities.  Able to effectively prioritize tasks in a high-pressure environment.  Strong customer service orientation.  Experience working in a team-oriented, collaborative environment  Deep Understanding & hands on security products and firewalls checkpoint, Juniper, Palo Alto, F5, WAF, LTM, GTM  Understanding & hands on WAF, Node, Pool Member, Virtual Server Creation, SSL Offloading, Version upgrade.  Understanding & hands on Checkpoint & palo alto Firewalls, SSL VPN, IPSEC VPN, Access rule and NAT configuration, IPS Policy fine-tuning End Point Security – Sandblast deployment, L3 VLAN Creation, Log review.  Understanding & hands on Forcepoint, Policy Creation, URL enablement, Policy review  Deep understanding & hands on Network protocols (OSFP, BGP, ISIS, PAGP, LACP)  Understanding & Hands on VPN tunnels (GRE / IP Sec)  Good understanding & hands on switching protocols configurations and troubleshooting VLAN (L2/L3) Education / Preferred Qualifications  Bachelor’s Degree/Diploma from Govt. approved university.  Certifications like checkpoint & Palo alto added advantage. Core Competencies  Proven experience and success with LAN, WAN, and WLAN design and implementation.  Proven experience with network capacity planning, network security principles, and general network management best practices.  Expert knowledge of core routing and switching design principles, best practices, and related technologies.  Experience in implementing and managing voice over IP (VoIP) systems desired.  Working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches (layer 2/3), firewalls, remote access, DNS, BGP, OSPF, EIGRP, VLAN, QoS, DSL, Frame Relay, and Metro Ethernet. Security products and firewalls checkpoint, Juniper, Palo Alto, F5, WAF, LTM, GTM  Experience in designing, implementing, managing and supporting enterprise level IP networks.  Excellent hardware troubleshooting experience.  Extensive application support experience with network monitoring and analysis software,  Competence with testing tools and procedures for data circuits.  Administration experience in Cisco ISE, policy creation, posture & Tshoot hands on, Cisco wireless infrastructure & Sponsor portal. Technical Competencies  Should have worked on Cisco Routers, Cisco and Arista Switches and Routing protocols.  In Depth knowledge in Checkpoint, Palo alto, Cisco ISE & F5  In Depth Knowledge in L3 Switching & Firewall.  Knowledge in Infoblox, LTM and GTM  In depth knowledge in Venerable management Work Relationship  Woking relationship with Head Office, and. various departments within Bank.  Supervise outsourced resident engineer and third party service providers.  Establishing relationship with vendors & Central support team DBS India - Culture & Behaviors  Drive Performance Through Value Based Propositions  Ensure Customer Focus by Delighting Customers & Reduce Complaints  Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation  Enhance Knowledge Base, Build Skill Sets & Develop Competencies  Invest in Team Building & Motivation through Ideation & Innovation  Execute at Speed While Maintaining Error Free Operations  Develop a Passion for Performance to Grow Talent Pool  Maintain the Highest Standards of Honesty and Integrity Primary Location India-Tamil Nadu-Technology Centre Job Technology Schedule Regular Job Type Full-time Job Posting Jul 7, 2025, 10:30:00 AM

Experience: Graduate or postgraduate in Computer Science or related Engineering Specialization. Proven experience in software development with a focus on VoIP, SIP, and IMS. Strong programming skills in languages such as C /C++. Experience with VoIP protocols and technologies. Knowledge of SIP and IMS standards and protocols. Familiarity with network protocols and telecommunication systems. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Bachelor’s or Master’s degree in Computer Science, Software Engineering.

Role Details Position: Technical Support Engineer Location: Ahmedabad Experience: 0-2 years Type: Full time - Rotational Shifts (24x7 Support Environment) About the Role: We are seeking a motivated and detail-oriented L1/L2 Junior Engineer to join our Technical Support team. The ideal candidate will have foundational knowledge of Linux OS and a keen interest in VoIP technologies. This role is a great opportunity to grow your technical skills in a fast-paced and collaborative environment while ensuring optimal system performance and high customer satisfaction. Key Responsibilities: Monitor system health and perform routine maintenance on Linux-based servers. Troubleshoot basic issues related to services running on Linux environments. Analyze system logs and command-line outputs to diagnose problems. Escalate complex issues to senior engineers and track them through resolution. Collaborate with the engineering team to support system optimization and updates. Maintain clear and concise documentation of issues, actions taken, and outcomes. Participate in 24x7 rotational shift support. Required Skills and Competencies: Functional Competencies: Hands-on experience with Linux OS (e.g., Ubuntu, CentOS). Working knowledge of command-line interface (CLI) and shell commands. Understanding of system logs and basic troubleshooting techniques. Exposure to VoIP systems is a plus. Soft Skills: Strong analytical and problem-solving mindset. Excellent verbal and written communication skills. High attention to detail and organizational abilities. Eagerness to learn and grow in a technical support environment. Educational Qualification: B.E./B. Tech or equivalent in Computer Science, Information Technology, or related fields. Red Hat certified Preferred Qualifications: Certifications or coursework in Linux, Networking, or VoIP technologies. Prior internship or project experience in technical support or system administration.

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You must have experience working on a phone/chat based technical support desk or at a walk up support station. Note: This role requires the successful candidate to be in office, however some work-from-home days will be available. Answer questions and provide support for employees in person at our offices and online (via email, Slack, and tickets) Image Mac, Windows, and Linux computers and configure these computers for employees Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory Perform small project based work to improve IT and other systems Showcase your knowledge by training other employees on new applications, hardware, and more Skills Graduation or HS Diploma or GED in any stream Minimum 2+ years of IT industry experience VOIP administration experience Experience troubleshooting Chrome OS Command-line Unix experience An understanding of A/V concepts and functionality Experience with GSuite tools including GMail, Google Docs, and Google Calendar Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly A history of expanding your knowledge via technical training (self-taught and/or formal) and certification. A drive to assist customers and solve their technical problems End-user support experience for MacOS, Chrome, and Windows Problem solving and intuitive troubleshooting skills A strong understanding of connecting computers to networks especially over wifi and VPN Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary Ability to work some weekend days Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You must have experience working on a phone/chat based technical support desk or at a walk up support station. Note: This role requires the successful candidate to be in office, however some work-from-home days will be available. Answer questions and provide support for employees in person at our offices and online (via email, Slack, and tickets) Image Mac, Windows, and Linux computers and configure these computers for employees Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory Perform small project based work to improve IT and other systems Showcase your knowledge by training other employees on new applications, hardware, and more Skills Graduation or HS Diploma or GED in any stream Minimum 2+ years of IT industry experience VOIP administration experience Experience troubleshooting Chrome OS Command-line Unix experience An understanding of A/V concepts and functionality Experience with GSuite tools including GMail, Google Docs, and Google Calendar Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly A history of expanding your knowledge via technical training (self-taught and/or formal) and certification. A drive to assist customers and solve their technical problems End-user support experience for MacOS, Chrome, and Windows Problem solving and intuitive troubleshooting skills A strong understanding of connecting computers to networks especially over wifi and VPN Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary Ability to work some weekend days Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

2 - 3 Years 1 Opening Trivandrum Role description Job Summary: We are seeking a skilled and experienced Voice Engineer to support and enhance our global voice and collaboration infrastructure. The ideal candidate will have strong hands-on experience with Cisco Unified Communications Manager (CUCM) , cloud-based UC platforms such as AWS Connect , Microsoft Teams , and Zoom , as well as Session Border Controllers (SBCs) and Verba Voice Recording solutions. This is a critical role for ensuring high availability, integration, and performance of enterprise voice services across hybrid environments. Key Responsibilities: Voice Infrastructure Management Manage the entire voice estate, ensuring stability, scalability, and performance. Capacity planning, monitoring, patching, and maintenance of voice platforms. Administer and optimize Cisco CUCM, Cisco Meeting Server, Expressway-C/E, and Logic Monitor tools. Configure and troubleshoot SBCs (Ribbon/Sonus, Audiocodes) and SIP trunking. Troubleshooting & Optimization Resolve voice quality issues (jitter, latency, packet loss) using Wireshark, SolarWinds, etc. Perform firmware upgrades and system health checks. Use network probes and packet capture tools for deep diagnostics. Support Power BI reporting for voice monitoring. Cloud Collaboration & Integration Configure and support Microsoft Teams Direct Routing, Zoom Phone, and integration with legacy PBX systems. Work closely with network, security, and DevOps teams to ensure end-to-end service reliability. Design and support QoS policies, disaster recovery, and high availability voice architecture. Technical Support & Documentation Handle Tier 2/3 support for escalated incidents and mentor junior team members. Create and maintain SOPs, configuration documents, and network diagrams. Ensure compliance with regulatory standards (e.g., GDPR, HIPAA) related to call recording and voice data. Collaboration & Stakeholder Engagement Engage with Service Desk, Platforms, Information Security, and End User Services teams. Participate in on-call rotations and weekend support as required. Qualifications & Experience Required: Minimum 7 years of experience in Unified Communications / Voice Engineering in a large enterprise environment. Expertise in VoIP technologies, Cisco CUCM, Verba Voice Recording, and SBC platforms (Ribbon, Audiocodes). Strong working knowledge of Microsoft Teams voice integration, PowerShell, and certificate management. Hands-on experience with network probes, packet analysis, and troubleshooting tools. Solid understanding of collaboration security and compliance frameworks. Ability to work independently in a global, cross-functional, fast-paced team environment. Preferred Certifications (Good to Have): Microsoft Teams Voice Engineer Associate (MS-700 / MS-720) Cisco Certified Network Associate (CCNA – Collaboration) Ribbon SBC Professional ITIL Foundation Certification Soft Skills: Strong analytical and troubleshooting mindset Excellent communication and stakeholder management Documentation discipline and collaborative attitude Flexibility for extended hours and global team interaction Skills Microsoft Exchange,Voice Networking,Mobile Device Management About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Job Purpose: This role is responsible and accountable for the betterment and smooth running of the IT system, managing IT Infrastructure and implementation and maintenance of company’s requirements which includes but not limited to Cloud subscriptions, Data center, network, servers, telephony (SIP), assets and storage. This role also demands vendor management, service desk management, creating and implementing policies and procedures for smooth IT support to business, and internal Customer Satisfaction. Responsibilities & Tasks: Strategic IT solutions Formulating overall strategy and policy for an effective and efficient IT function Researching on new technological advances as part of a larger strategic initiative to enable innovation and improve competitiveness. Implementing IT best practices, defining appropriate Key Performance Indicators (KPIs) and Service Levels; being responsible for team performance against those targets Partnering with key business stakeholders to define and implement technology solutions that promote a high level of customer service and cost effectiveness. Developing the application, technology, infrastructure and client architectures to support the business objectives. Developing partnerships with strategic vendors and service providers, so as to ensure effective management of IT services. Developing and implementing a comprehensive strategy and roadmap for integrating and managing the company’s IT services and those supporting new enterprise-wide initiatives. Finding out opportunities for new or advanced technology and automation IT Operation Management- Ensuring effective management of IT operations effectiveness by ensuring that the necessary foundational technology and infrastructure is in place. Ensuring that effective incident and problem management practices are established and followed. Continually evolve toward the goal of increasing uptime and client productivity. Overall management of Support Help Desk, as the preferred first point of contact for all employees seeking technology-related information or support, resolving queries that are escalated by team. Overseeing the provision of technology, i.e., laptops, desktops, tablets, etc., to the employees, ensuring that users are able to perform their duties with the appropriate technology functioning at its highest level. Managing all aspects of Telephony as well as Audio Visual (AV) technology. Ensuring compliance in all areas involving IT, including, but not limited to hardware, software, telephone, licenses. Risk management and BCP- Taking overall responsibility of IT security and risk management. including cyber security, and compliance to the overall Enterprise Risk Management plan. Developing, implementing and maintaining a fully tested comprehensive Disaster Recovery and business continuity Plan. IT budgets- Developing and managing department IT budgets Negotiating with Vendors and service providers Team Management- Coordinating and monitoring the IT team on day-to-day activities Setting targets for the team and the team members Allocating assignments and proper resources Handling conflicts and setting priorities for the team members Hand holding, guiding, supporting and training of team members on current practices and changes, whereverapplicable Motivating the team members to perform better. Skills, Certification & Competencies: Technical- Working experience on Cloud platform that include Azure, Amazon, Google, Virtual Technology e.g. VMWare, Hyper V etc. Microsoft O365, Active Directory, IP PBX & VOIP Network, Hands on experience on Cisco Switches, Routers and Firewalls. Deep understanding of Networking technology. Technical knowledge of various Microsoft domain such as Active Directory; Active Directory Shell Scripting / Scripting programming; MS SharePoint management; MS Teams; SIP protocol; Windows Server roles and features; Networking knowledge of switching and routing; firewall functionality and rules configuration; knowledge on security domain Certification- The certification that includes but limited to ISO 270001; Microsoft MCSA; MCSE; MCSD; Cisco CCNA / CCNP etc. will be of added advantage. Behavioral- Conflict management, Negotiation, Problem solving, Decision making, Vendor management, Time management, Presentation skills. Experience: Experience of 10+ years Education: Degree holder with IT specialization, Master’s degree in management preferred, MCA.

As a Software developer for VOIP,SIP, IMS, the person should be highly skilled Embedded Software Engineer with expertise in Embedded C, C/C++, Linux. The ideal candidate will be responsible for designing, developing, and maintaining embedded software applications, ensuring high performance and reliability in our products. KEY RESPONSIBILITIES: In this role, you will be responsible for: Design, develop, and maintain VoIP applications and services. Implement and optimize SIP (Session Initiation Protocol) solutions. Work with IMS (IP Multimedia Subsystem) architecture to enhance communication services. Collaborate with cross-functional teams to integrate VoIP solutions with other systems. Troubleshoot and resolve issues related to VoIP, SIP, and IMS. Ensure the security and reliability of communication systems. Write clean, maintainable, and efficient code. KEY JOB REQUIREMENTS: In this role, you will be successful, if you have: Experience: Graduate or postgraduate in Computer Science or related Engineering Specialization. Proven experience in software development with a focus on VoIP, SIP, and IMS. Strong programming skills in languages such as C /C++. Experience with VoIP protocols and technologies. Knowledge of SIP and IMS standards and protocols. Familiarity with network protocols and telecommunication systems. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Skills & Competencies: Must Have: Embedded C/C++: Extensive experience. Linux: Strong knowledge of Linux operating systems, including kernel development and user-space programming. Debugging Tools: Proficiency with debugging tools and techniques for embedded systems. Version Control: Experience with version control systems such as Git. Problem-Solving: Excellent analytical and problem-solving skills. Communication: Strong communication and teamwork skills.Role & responsibilities

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Our mission is to continuously improve our IT systems and services, support the business and strive to create and innovate with technology. As an IT Manager your role is to help coordinate the daily IT operations within the local office. By working closely with a team of IT Specialists and Senior IT Specialists, the IT Manager proactively oversees local IT projects, provide solutions to issues, and manages local stakeholder relationships alongside the IT Director to ensure the team is delivering a high level of customer care to all stakeholders. This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs in BCG offices. You report directly to the IT Service Director and can perform successfully in a fast-paced, high-performing, service-oriented environment. You interpret rules and guidelines flexibly to enrich the business and in keeping with BCG’s values and culture. Key Responsibilities Leading the IT service operation in the offices within your remit Supporting the BCG user community by adhering to best practises while on-site in BCG offices, at client locations and at special events e.g. executive speeches, press conferences, offsite meetings etc Lead and govern in preparing and deploying laptops for staff, including all required user profile configuration and data migration as well as maintain configurations of computer systems according to established BCG requirements Oversee local office IT asset maintenance, ensuring all assets are accurately tracked and managed throughout their lifecycle — including timely servicing, repairs, and end-of-life processing. Implement strong control measures to ensure asset visibility and accountability at all times. Risk management and vulnerability controls with respect to assets, accounts & access management, and network Provide proactive support for onsite AV resources and ensure training is provided to the BCG user community where necessary Manage and coach all direct reports with regular check-ins to ensure performance is of a high standard, opportunities for professional growth is discussed, as well as providing timely and honest feedback when required Lead on projects in an operational capacity for both global and local initiatives Coordinate the completion and resolution of all tickets through the IT service management ticketing system as well as regular checks to ensure agreed SLA’s and KPI’s are being met Assist with managing the analysis on operational KPIs to facilitate communication and improve quality and performance Manage the financial aspects of the IT services department, which includes budget management, capital expenditure (CapEx) planning, and cost control & optimization Delivering regular updates to the IT Director highlighting the team’s activity, pressure points and upcoming activities Providing mentorship, guidance and feedback to junior team members and provide input on performance of team members to the IT Director Maintaining effective and continuous communication with all senior stakeholders by understanding the unique needs, expectations, and concerns, and integrating feedback from stakeholders to improve project outcomes and ensure alignment with business objectives. What You'll Bring Essential Profound education and professional experience in managing Local IT operations Experience in effectively communicating and presenting technical concepts to management, peer group and staff Superior knowledge of commonly used IT concepts, practices, and procedures Analytical skills and mindset to drive CSAT/ESAT scores Experience independently resolving issues related to (but not limited to) Windows, MacOS, Office Suite, Browser, and Network connectivity. Experience with the following areas: PC/laptop hardware, telecommunications, mobile devices, networking, and server administration Video conferencing/meeting setup and troubleshooting experience – Currently BCG supports Zoom and MS Teams & Webex tools ITIL Foundation certified (v3 or v4) and/or a clear understanding of the ITIL system and ticketing process LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar SCCM or other imaging software experience Experience with cloud technology VoIP experience Project management experience Experience with office fitouts/buildouts Desirable Knowledge of tools such as Tableau, Alteryx, and MS Project Experience using collaboration tools such as Slack and Trello Knowledge of Agile operating models Knowledge of Networks and Infrastructure WORKING ENVIRONMENT Shared office space Some lifting/moving equipment is required Occasional weekend work or out of hours work Additional info YOU’RE GOOD AT Key strengths and attributes needed to succeed in the role: Analytically solving problems by using strong technical, organizational, and team working skills Structured and logical approach to work Building and maintaining relationships with key stakeholders and vendors Communicating effectively, both verbally and in written form, with management groups, business service teams, external vendors, and technical staff Coordinating and prioritizing daily team workload and managing first level escalations Demonstrating interpersonal skills when coordinating daily support requests assigned through various channels (email, phone, ticketing system, live walk-ins, etc.) Acting as a technical expert by consistently evaluating existing systems and recommending technology for replacements and/or upgrades Displaying a high level of emotional intelligence, steadfast composure, tact, patience, and the ability to handle stressful situations Flexible approach to working outside of business hours to meet deadlines Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Job Title: Inside Sales Representative – Technology Location: Vadodara Company: Hex Wireless Private Limited Position Overview: We are seeking a motivated and results-driven Inside Sales Representative with 2-3 years of experience to join our growing technology sales team. In this role, you will be responsible for generating new business opportunities, nurturing relationships with potential clients, and driving revenue growth for our tech products and solutions. You will work closely with both the sales and marketing teams to identify leads, qualify prospects, and close deals. As an Inside Sales Representative, you’ll be part of an innovative, fast-paced environment, where your contributions will directly impact the company’s success. Key Responsibilities: Lead Generation & Prospecting: Proactively identify and qualify sales leads through various methods including cold calling, emails, social media, and inbound inquiries. Product Knowledge & Consultation: Develop a deep understanding of our technology products and services, and act as a trusted consultant to address client needs and provide tailored solutions. Sales Presentations: Conduct virtual or phone-based product demonstrations and presentations to potential clients. Sales Cycle Management: Manage the full sales cycle from lead qualification to closing deals, ensuring smooth transitions throughout the process. Client Relationship Management: Build and maintain strong relationships with existing and potential customers to ensure long-term satisfaction and repeat business. CRM & Reporting: Maintain accurate records in the CRM system, track sales activities, and provide regular reports on pipeline and forecast. Collaborate with Team: Work closely with Account Executives, marketing, and product teams to ensure a seamless sales process. Achieve Sales Targets: Meet or exceed monthly, quarterly, and annual sales targets and KPIs. Qualifications: Experience: 2-3 years of sales experience, preferably in a technology or SaaS environment. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively articulate technical concepts to both technical and non-technical clients. Tech Savvy: Familiarity with CRM software (e.g., Salesforce, HubSpot), MS Office Suite, and other sales tools. Problem-Solving: Strong ability to understand customer pain points and propose suitable solutions. Self-Motivated & Results-Driven: Ability to work independently and stay focused on achieving sales goals. Team Player: Collaborative mindset with the ability to work in a team-oriented environment. Education: Bachelor’s degree in Business, Marketing, Technology, or a related field (preferred but not required). Preferred Skills: Knowledge of technology products such as [specific software, hardware, or SaaS products related to the company]. Experience in outbound sales and cold-calling. Familiarity with sales automation and prospecting tools. Benefits: Health insurance (Optional). Provident fund and ESIC benefit Professional development opportunities. Monthly 2 Work from home during periods (For female candidates only). Collaborative and inclusive company culture. How to Apply: Fill the form: https://forms.gle/iPDgP93cdEvP5vGV6 Here’s What happens after you apply? 1. Within 2 working days of your application - our HR team will contact you to schedule a quick chat with one of our founders or any department head. 2. If there’s a fit, the 2nd and/or 3rd rounds will be scheduled within a week. 3. The whole hiring process will be completed within 5-7 working days of your application. About Company: Hex Wireless, headquartered in Vadodara, Gujarat, stands as a premier software development powerhouse. Fueled by our unwavering commitment to excellence, we boast a dynamic team of youthful software engineers, computer experts, and proficient sales and support professionals. Distinguished by our expertise in the telecom sector, we have successfully delivered a plethora of bespoke solutions, leveraging cloud telephony endpoints for both voice and data services. With a rich legacy spanning a decade, our portfolio encompasses cutting-edge office automation products, including enterprise messaging middleware and SMS Hubbing via SMPP. At the forefront of innovation, our white-labeled CPaaS platform embodies a comprehensive suite of services, encompassing A2P messaging, WhatsApp Business API, and RCS business messaging. Trusted by over 120 enterprises spanning across 40 nations, our platform continues to redefine communication paradigms globally. Over the years, we have evolved into a quality team of professionals with diverse skills and expertise in the enterprise communication space. Who are our clients : We are already helping the small to medium enterprise who are into the business of enterprise communication, A2P messaging aggregators, MVNOs, Telecom Operators, VOIP agreegators, ISPs, Hosting companies, Large Marketing companies. With the evolution of CPaaS and omni-channel communication channels such as WhatsAPP Business API, RCS etc, the demand for Whitelabel plug-n-play, off-the-shelf solutions, has grown many fold. We are looking for folks excited about taking this to the larger B2B audience with us. Still looking for more information, then check our website www.hexwireless.com.

Dear Greetings of the day..!!! we are hiring for React Native please find below company details Company website -https://latitudetechnolabs.com/ Location- Ahmedabad About company- Latitude Technolabs has been on-market for the past 10 years. Latitude focuses on achieving the best through developing the best as a market leader in Web & Mobile development. Our objective is 100% client’s satisfaction. Here we are not limited to only application development and consider all stages of the software development process. Our application development process starts with the Requirement Gathering & Analysis phase. At that stage, we discuss with our clients on the root level. It helps us find out the objectives the clients need in the project. These requirements are then passed to the designing team for generating UI Specifications. After that, Requirements and Specifications are passed to the project management team for accurate project planning and day to day code development. As part of Agile methodology code developed under sprints is discussed, reviewed and modified as per changes suggested by clients regularly. We make test cases for quality assurance. As a result, a 100% bug-free, well planned, well designed and well-developed application is transferred to the client with 3 months of maintenance support and documentation. Amazing number you might be looking for: - 18 Domains Covered - 200+ Mobile Apps Developed - 100+ Websites Created - 20+ countries served - 100% Retention Rate - 50+ Professionals with wide experience Domains we have considered to work on: E-commerce, News & Media, Sports, Entertainment, Crowdfunding, Safety, Education, VOIP, Agriculture, Real Estate, Professional Services, Healthcare, Food & Beverages, Automobiles, Social Networking, Banking & Finance, Travel & Tourism Required Skills Basic knowledge of React Native , JavaScript , Expo Understanding of mobile UI/UX principles Familiarity with React Hooks , functional components , and state management (e.g., useState, useEffect) Basic understanding of Git and version control Willingness to learn and adapt quickly Nice to Have: Experience with Redux , Axios , or Firebase Exposure to native modules (Android/iOS) Hands-on project or internship with a mobile app Knowledge of TypeScript is a plus

Exp : 4yrs to 12yrs Location: Hyderabad/Noida Key Responsibilities : Manage, configure, and troubleshoot Avaya voice infrastructure including Avaya Aura Communication Manager , Session Manager , and System Manager Support VoIP and TDM technologies in a multi-site environment Monitor and maintain voice gateways , SBCs , IVR systems , and call routing Handle MACD requests (Move/Add/Change/Delete) and user provisioning Collaborate with telecom providers and internal teams to ensure uptime and performance Work on incident resolution , capacity planning , and SIP trunking 🎯 Skills Required : Hands-on experience in Avaya Aura , CM , SMGR , Session Manager , CMS , and Modular Messaging Strong understanding of VoIP protocols , SIP , H.323 , QoS , and network fundamentals Experience with call center solutions , voice recording systems , and troubleshooting call flows Familiarity with ticketing systems and ITIL practices Avaya certifications (ACSS, ACIS) are a plus

Vista IT Solutions Pvt. Ltd. - Indore, Madhya Pradesh Exp : 4-6 Years/ Job Type : Full Time Vista IT Solutions is building a high-performance IT operations team to support our 24×7 Managed Services delivery. We are hiring an experienced Systems Administrator with proven skills in Office 365, Azure, network security, virtualization, disaster recovery, and endpoint protection . This role requires strong ownership, deep technical expertise, and the ability to contribute within a globally distributed support structure. You will collaborate closely with team members across geographies to ensure high-quality service delivery. Department: Managed IT Services & Security Operations Location: Global MSP Team (24×7 Support Environment) Requirements Key Responsibilities Administer and support Microsoft 365 tenant environments including Exchange Online, Teams, OneDrive, SharePoint, Intune, and compliance settings Manage Azure services including virtual networks, resource groups, Azure AD, backup vaults, and security baselines Maintain VMware-based virtualized infrastructure (HP/Dell servers) Configure and secure SonicWall firewalls and Cisco switches; manage VLANs, routing, access control, and VPNs Deploy and manage EDR/MDR using Malwarebytes or equivalent tools Execute and monitor backup and disaster recovery operations using Veeam and Wasabi Handle patching, firmware updates, and RMM tool management (Barracuda RMM currently used) Oversee 3CX VoIP systems and ensure QoS, failover, and provisioning Implement and maintain cybersecurity best practices (Zero Trust, MFA, security policy hardening, threat response) Participate in 24×7 shift coverage, escalations, and weekend/on-call rotations as part of a global MSP support model Document configurations, SOPs, diagrams, and client-specific runbooks Required Skills & Experience 4+ years as a Systems Administrator or similar hands-on infrastructure/security role Strong knowledge of Microsoft 365 & Azure (administration, security, and compliance settings) Experience with VMware (ESXi, vCenter) virtualization platforms Proficiency with SonicWall firewalls, Cisco switching, routing protocols, and VPNs Hands-on experience with Veeam backup and Wasabi cloud storage Familiarity with endpoint security tools and threat response procedures Strong documentation, communication, and task ownership capabilities Experience working in an MSP or multi-client IT service environment is preferred Preferred/Bonus Skills Azure certifications (AZ-104, SC-200) or M365 (MS-102) Cisco or SonicWall certifications (CCNA, SNSA) Experience evaluating and transitioning RMM tools Familiarity with compliance frameworks (HIPAA, SOC 2) Mentoring or onboarding experience for technical team members What We Offer A globally collaborative work environment and impactful client-facing projects Opportunity to work with enterprise-grade technologies and diverse client stacks Career growth and role evolution as we expand managed services and cybersecurity functions Flexibility in rotational shifts within a stable, process-oriented team This is position is for night shift and work from office.

About Us:R P Infotel is a leading system integrator and solutions provider in the field of Telephony, Unified Communication, IPPBX, Audio-Video Integration, Call Center Solutions, and IT peripherals. With a strong network of partners and a portfolio of premium brands, we aim to deliver value-driven solutions to enterprises, BPOs, and corporate clients. Job Description:We are seeking a dynamic and target-driven Sales Manager to lead business development and sales of our IT and telephony products in the Mumbai region. The ideal candidate should have a strong understanding of B2B IT sales, excellent communication skills, and a proven track record of closing high-value deals. Key Responsibilities:Generate new business opportunities for IT and UC products including USB Headsets, IP Phones, VoIP Gateways, IPPBX, SBCs, and Audio/Video solutions. Develop and manage relationships with key customers (corporates, BPOs, system integrators, resellers). Achieve monthly and quarterly sales targets through strategic planning and field activity. Conduct product presentations and demos to prospective clients. Coordinate with pre-sales, support, and logistics teams for timely execution of orders. Handle lead nurturing from inquiry to closure, including quotations, negotiations, and follow-ups. Attend trade shows, conferences, and industry events to enhance market reach. Submit sales reports, forecasts, and pipeline updates to management. Qualifications & Skills:Bachelor’s degree in Engineering / IT / Business / Marketing (preferred). 3+ years of B2B sales experience in IT, VoIP, UC, AV, or Telecom products. Strong understanding of system integration and enterprise solution selling. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and meet deadlines. Knowledge of CRM and sales tracking tools is an added advantage.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We seek an SBC Support Engineer to join our US client remotely. The project involves transforming the customer experience (CX) systems and processes from traditional call centers to an omnichannel platform. This transformation supports consumers, providers, and agents with constantly evolving features and functions. Responsibilities: Day-to-day incident, Problem, and Change management. Support for high priority issues P1/P2 and Escalations. Support for SBC-related changes as well as Call Trace from the SBC end. Health check of SBC environment. Qualifications 4+ years of experience in a contact center support environment. 3+ years of hands-on expertise with Oracle SBC and or AudioCodes session routers Knowledge of VoIP signaling protocols such as SIP and media protocols (RTP/UDP/SRTP), and Carrier SIP networks. Expertise in debugging, troubleshooting, and root cause analysis (RCA) of production issues, including call routing, SIP signaling, and audio (media/codec/voice quality) issues. Hands-on experience with SIP trunk provisioning, including the configuration of ISCC, trunk, and dial plans. Experience working with telecom providers and third-party hardware/software maintenance vendors. Experience in maintaining a highly available voice network environment by identifying gaps, researching solutions and bugs, installing upgrades, ensuring best practice compliance, health monitoring, and network optimizations. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose To manage Network infrastructure for Bank & making infra-available for business with high availability along with internal & external connectivity. The Network Engineer s role is to ensure the stability and integrity of data, security and wireless network services. This is achieved by planning, designing, and developing networks across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion. Key Accountabilities To manage and support network infrastructure for bank. Design & Troubleshooting Vendor Management Audit and Risk Management Vulnerable Management Requirements 10-12 years of experience in Network security devices, routing and switches. Strong interpersonal, written, and oral communication skills. Able to conduct research into networking issues and products as required. Ability to present ideas in user-friendly language. Highly self-motivated and directed, with keen attention to detail. Proven analytical and problem-solving abilities. Able to effectively prioritize tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment Deep Understanding & hands on security products and firewalls checkpoint, Juniper, Palo Alto, F5, WAF, LTM, GTM Understanding & hands on WAF, Node, Pool Member, Virtual Server Creation, SSL Offloading, Version upgrade. Understanding & hands on Checkpoint & palo alto Firewalls, SSL VPN, IPSEC VPN, Access rule and NAT configuration, IPS Policy fine-tuning End Point Security Sandblast deployment, L3 VLAN Creation, Log review. Understanding & hands on Forcepoint, Policy Creation, URL enablement, Policy review Deep understanding & hands on Network protocols (OSFP, BGP, ISIS, PAGP, LACP) Understanding & Hands on VPN tunnels (GRE / IP Sec) Good understanding & hands on switching protocols configurations and troubleshooting VLAN (L2/L3) Education / Preferred Qualifications Bachelor s Degree/Diploma from Govt. approved university. Certifications like checkpoint & Palo alto added advantage. Core Competencies Proven experience and success with LAN, WAN, and WLAN design and implementation. Proven experience with network capacity planning, network security principles, and general network management best practices. Expert knowledge of core routing and switching design principles, best practices, and related technologies. Experience in implementing and managing voice over IP (VoIP) systems desired. Working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches (layer 2/3), firewalls, remote access, DNS, BGP, OSPF, EIGRP, VLAN, QoS, DSL, Frame Relay, and Metro Ethernet. Security products and firewalls checkpoint, Juniper, Palo Alto, F5, WAF, LTM, GTM Experience in designing, implementing, managing and supporting enterprise level IP networks. Excellent hardware troubleshooting experience. Extensive application support experience with network monitoring and analysis software, Competence with testing tools and procedures for data circuits. Administration experience in Cisco ISE, policy creation, posture & Tshoot hands on, Cisco wireless infrastructure & Sponsor portal. Technical Competencies Should have worked on Cisco Routers, Cisco and Arista Switches and Routing protocols. In Depth knowledge in Checkpoint, Palo alto, Cisco ISE & F5 In Depth Knowledge in L3 Switching & Firewall. Knowledge in Infoblox, LTM and GTM In depth knowledge in Venerable management Work Relationship Woking relationship with Head Office, and. various departments within Bank. Supervise outsourced resident engineer and third party service providers. Establishing relationship with vendors & Central support team DBS India - Culture & Behaviors Drive Performance Through Value Based Propositions Ensure Customer Focus by Delighting Customers & Reduce Complaints Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation Enhance Knowledge Base, Build Skill Sets & Develop Competencies Invest in Team Building & Motivation through Ideation & Innovation Execute at Speed While Maintaining Error Free Operations Develop a Passion for Performance to Grow Talent Pool Maintain the Highest Standards of Honesty and Integrity

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose To manage Network infrastructure for Bank & making infra-available for business with high availability along with internal & external connectivity. The Network Engineer s role is to ensure the stability and integrity of data, security and wireless network services. This is achieved by planning, designing, and developing networks across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion. Key Accountabilities To manage and support network infrastructure for bank. Design & Troubleshooting Vendor Management Audit and Risk Management Vulnerable Management Requirements 10-12 years of experience in Network security devices, routing and switches. Strong interpersonal, written, and oral communication skills. Able to conduct research into networking issues and products as required. Ability to present ideas in user-friendly language. Highly self-motivated and directed, with keen attention to detail. Proven analytical and problem-solving abilities. Able to effectively prioritize tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment Deep Understanding & hands on security products and firewalls checkpoint, Juniper, Palo Alto, F5, WAF, LTM, GTM Understanding & hands on WAF, Node, Pool Member, Virtual Server Creation, SSL Offloading, Version upgrade. Understanding & hands on Checkpoint & palo alto Firewalls, SSL VPN, IPSEC VPN, Access rule and NAT configuration, IPS Policy fine-tuning End Point Security Sandblast deployment, L3 VLAN Creation, Log review. Understanding & hands on Forcepoint, Policy Creation, URL enablement, Policy review Deep understanding & hands on Network protocols (OSFP, BGP, ISIS, PAGP, LACP) Understanding & Hands on VPN tunnels (GRE / IP Sec) Good understanding & hands on switching protocols configurations and troubleshooting VLAN (L2/L3) Education / Preferred Qualifications Bachelor s Degree/Diploma from Govt. approved university. Certifications like checkpoint & Palo alto added advantage. Core Competencies Proven experience and success with LAN, WAN, and WLAN design and implementation. Proven experience with network capacity planning, network security principles, and general network management best practices. Expert knowledge of core routing and switching design principles, best practices, and related technologies. Experience in implementing and managing voice over IP (VoIP) systems desired. Working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches (layer 2/3), firewalls, remote access, DNS, BGP, OSPF, EIGRP, VLAN, QoS, DSL, Frame Relay, and Metro Ethernet. Security products and firewalls checkpoint, Juniper, Palo Alto, F5, WAF, LTM, GTM Experience in designing, implementing, managing and supporting enterprise level IP networks. Excellent hardware troubleshooting experience. Extensive application support experience with network monitoring and analysis software, Competence with testing tools and procedures for data circuits. Administration experience in Cisco ISE, policy creation, posture & Tshoot hands on, Cisco wireless infrastructure & Sponsor portal. Technical Competencies Should have worked on Cisco Routers, Cisco and Arista Switches and Routing protocols. In Depth knowledge in Checkpoint, Palo alto, Cisco ISE & F5 In Depth Knowledge in L3 Switching & Firewall. Knowledge in Infoblox, LTM and GTM In depth knowledge in Venerable management Work Relationship Woking relationship with Head Office, and. various departments within Bank. Supervise outsourced resident engineer and third party service providers. Establishing relationship with vendors & Central support team DBS India - Culture & Behaviors Drive Performance Through Value Based Propositions Ensure Customer Focus by Delighting Customers & Reduce Complaints Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation Enhance Knowledge Base, Build Skill Sets & Develop Competencies Invest in Team Building & Motivation through Ideation & Innovation Execute at Speed While Maintaining Error Free Operations Develop a Passion for Performance to Grow Talent Pool Maintain the Highest Standards of Honesty and Integrity

Loaction:-Coimbatore / Pune EXP:- 5 to 8 years Rate :- Market rate Responsibilities Second-Level Technical SupportProvide L2 technical support for incidents and service requests related to Microsoft Teams, including messaging, meetings, channels, and application integration. This includes initial diagnosis, troubleshooting, and resolution of a wide range of issues. User and Group ManagementPerform routine administrative tasks in Microsoft Teams, such as managing user access, team creation, and membership. Meeting and Collaboration SupportAssist users with issues related to Microsoft Teams meetings, including audio/video problems, screen sharing, and recording. Provide guidance on best practices for collaboration within Teams. Basic Policy EnforcementAssist with the implementation and monitoring of basic Microsoft Teams policies related to messaging and meeting settings. Device SupportProvide basic troubleshooting for Microsoft Teams certified devices (e.g., headsets, webcams). Integration SupportAssist with troubleshooting basic integration issues between Microsoft Teams and other Microsoft 365 services. Monitoring and Health ChecksMonitor the health and basic performance of the Microsoft Teams environment. Identify potential issues and proactively take steps to prevent disruptions. DocumentationContribute to the creation and maintenance of basic technical documentation, including knowledge base articles and troubleshooting steps for Teams issues. Ticket ManagementAccurately log and update all support activities in the ticketing system, ensuring timely communication with end-users. EscalationEscalate complex or unresolved issues to L3 engineers in a timely and efficient manner, providing detailed information for further investigation. CollaborationWork closely with other IT team members, including L1 support and other infrastructure teams, to resolve issues effectively. Learning and DevelopmentContinuously learn and develop skills in Microsoft Teams and related technologies through training, self-study, and knowledge sharing. Required Skills and Experience Minimum of 3-6 years of experience in supporting Microsoft Teams environments. Good understanding of core Microsoft Teams features and functionalities (messaging, meetings, channels, apps). Familiarity with Microsoft 365 administration and the Teams Admin Center. Basic troubleshooting skills related to audio and video within Teams meetings. Good understanding of user and group management within Microsoft Teams. Familiarity with basic Microsoft Teams policies. Good communication (both written and verbal) and interpersonal skills. Ability to work effectively in a team environment. Strong attention to detail and organizational skills. Added Advantage (Skills in any of the following will be a plus) Basic understanding of Microsoft Teams Enterprise Voice features (Phone System, Calling Plans, Direct Routing). Familiarity with VoIP concepts and terminology. Experience with troubleshooting basic calling issues in Teams. Exposure to Microsoft Teams certified phone devices. Preferred Skills and Experience Microsoft certifications related to Microsoft 365 or Teams (e.g., Microsoft 365 CertifiedFundamentals). Experience with using monitoring tools for Microsoft Teams. Familiarity with PowerShell for basic Teams administration tasks. Experience with ticketing systems (e.g., ServiceNow, Jira, Remedy etc). Exposure to other Microsoft 365 collaboration tools. Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Microsoft Exchange Server Admin. Experience3-5 Years.

Position: Network Services Lead Location: Mohali (work from office) Job Type: Full-Time Experience: 5+ Years Client: Hiring for one of our reputed MNC client Purpose of the Role The Network Services Lead will work in close collaboration with the Network Manager, Director – Technology Operations, and other key stakeholders to define the network strategy and roadmap. This role is responsible for overseeing all aspects of network infrastructure, operations, projects, and security across the organization. The ideal candidate will ensure that all network and unified communication technologies are aligned with evolving business needs, industry standards, and security practices. Key Responsibilities:- *Strategy & Architecture *Operations & Incident Management *Security & Compliance *Performance & Monitoring *Team Leadership & Collaboration *Vendor & Project Management Working Relationships Internal: Business Stakeholders Director – Technology Operations Infrastructure & Security Teams End User Services Procurement External: Vendors Service Providers Technology Suppliers Qualifications & Experience Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Industry certifications such as CCNA, CCNP, NSE4, ITIL , or equivalent are required. Experience: Extensive experience in IT and network management roles with increasing responsibility. Proven leadership in managing multi-site, geographically distributed network infrastructures. Deep expertise in network architecture, troubleshooting, and incident management. Hands-on experience with high availability and resilient network design (HLD/LLD). Certified and experienced in Cisco and Fortinet networking technologies. Experience with cloud networking (AWS, Azure), SD-WAN, VPN, VoIP, and wireless infrastructure. Strong understanding of automation and monitoring systems. Prior experience in multi-cultural, multi-country environments is highly preferred. Technical Knowledge & Skills Technical Expertise: Strong knowledge of L2/L3 switching , WAN optimization (BGP, MPLS, VPN), and wireless technologies. Expertise in firewall and cloud firewall technologies (Fortinet, Checkpoint, Zscaler). Deep understanding of network security principles and cyber defense strategies. Proficient in network performance management and capacity planning. Experience designing secure voice, video, and wireless architectures. Soft Skills: Excellent communication skills; capable of conveying technical concepts to non-technical audiences. Strong leadership with a strategic mindset and the ability to drive innovation. Effective at stakeholder management, decision-making, and cross-functional collaboration. Self-motivated, resourceful, and able to work independently while managing multiple priorities. Proven ability to build, lead, and inspire high-performing teams.

Responsibilities: * Manage systems infrastructure on Microsoft Azure * Collaborate with IT vendors for support & maintenance * Implement SOPs & CRM processes * Develop low-code apps using WordPress, HTML/CSS & JavaScript