We are a 30 year old software company with offices in Chennai, Dubai and Singapore. We need candidates with experience in supporting Contact Centre Software ( Linux Platform). Key Responsibilities Provide Level 1/2 technical support to customers using Contact Center software Troubleshoot issues related to VoIP, CRM integration, softphones, SIP registration, and call flow. Analyze logs from Asterisk/FreeSWITCH, Avaya or similar PBX platforms Support cloud deployments and help users navigate the web interface and features Document and resolve support tickets in tools like Zendesk, Jira, or Freshdesk Escalate unresolved issues to engineering teams with detailed diagnostics Required Skills Basic Linux commands (file operations, SSH, logs) Understanding of networking: IP, DNS, firewall basics, NAT Familiarity with SIP and VoIP concepts (can be trained) Qualification and Experience 1-2 years experience in Contact Center Software installation and support Any IT related degree, Diploma Job Type: Full-time Benefits: Cell phone reimbursement Leave encashment Life insurance Shift: Day shift Work Days: Monday to Friday Application Question(s): Do you have any Contact Centre Software support experience? Experience: Linux software: 1 year (Preferred) Work Location: In person
We are a 30 year old software company with offices in Chennai, Dubai and Singapore. We need candidates with experience in supporting Contact Centre Software ( Linux Platform). Key Responsibilities Provide Level 1/2 technical support to customers using Contact Center software Troubleshoot issues related to VoIP, CRM integration, softphones, SIP registration, and call flow. Analyze logs from Asterisk/FreeSWITCH, Avaya or similar PBX platforms Support cloud deployments and help users navigate the web interface and features Document and resolve support tickets in tools like Zendesk, Jira, or Freshdesk Escalate unresolved issues to engineering teams with detailed diagnostics Required Skills Basic Linux commands (file operations, SSH, logs) Understanding of networking: IP, DNS, firewall basics, NAT Familiarity with SIP and VoIP concepts (can be trained) Qualification and Experience 1-2 years experience in Contact Center Software installation and support Any IT related degree, Diploma Job Type: Full-time Benefits: Cell phone reimbursement Leave encashment Life insurance Shift: Day shift Work Days: Monday to Friday Application Question(s): Do you have any Contact Centre Software support experience like Nice, Verint, Ameyo etc? Experience: Linux software: 1 year (Preferred) Work Location: In person