1646 Voip Jobs - Page 20

Exciting Career Opportunity at Neom Communication! Position: NOC Engineer (Entry Level) Location: West Delhi Company Website: https://www.neomcommunication.com/ Are you ready to kick-start your career in the telecommunications industry At Neom Communication, we are actively seeking motivated and dynamic individuals to join our VoIP and SMS division as Entry Level NOC Engineers. No prior knowledge of Telecom, Voice, VoIP, or SMS is requiredwe provide comprehensive on-the-job training to help you succeed! As a NOC Engineer, you will play a crucial role in managing our network operations for Voice and SMS infrastructure. This is a fantastic opportunity to grow your technical skills while contributing to the success of a leading telecom company. Key Responsibilities: Manage voice and SMS traffic using soft-switches and ASMSC infrastructure. Update and manage voice and SMS rates to ensure accurate pricing. Monitor network traffic and proactively escalate potential issues. Collaborate with cross-functional teams for carrier relationship management. Analyze traffic patterns and troubleshoot incidents. Generate reports and summaries for internal and external stakeholders. Continuously develop your knowledge of VoIP, SMS technologies, and industry best practices. Qualifications: Diploma or Bachelor's degree in Computer Science, Electronics, Telecommunications, Business, Information Technology, or related fields. Strong communication skills for clear and professional interaction. Analytical mindset with an interest in problem-solving. Ability to adapt and thrive in a dynamic telecom environment. Detail-oriented and organized with good time management. Eager to learn and grow in a collaborative, team-oriented setting. Why Join Us Comprehensive training and development programs. Opportunity to gain hands-on experience in a growing telecom company. Collaborative and supportive work environment. Career growth and advancement opportunities. Ready to launch your telecom career Apply now and become a part of our innovative team at Neom Communication! To Apply: Visit our website at https://www.neomcommunication.com/careers or send your CV to Rohit.raikwar@neomcommunication.com. #JobOpportunity #TelecomJobs #NOCEngineer #EntryLevel #CareerGrowth #VoIP #SMS #NeomCommunication #TechCareers,

Company Description VoIPTools is a software development company based in New Delhi, Hyderabad, and the US, specializing in add-ons and custom solutions for 3CX. With a dedicated team of developers in the USA and India, we offer tailored software solutions and provide sales and support services exclusively to businesses without an existing 3CX partner. Role Description We are seeking a full-time, on-site Technical Support Engineer at our New Delhi location. The Technical Support Engineer will focus on troubleshooting, providing customer support, and maintaining a high level of service for 3CX solutions. Qualifications - Strong technical support and troubleshooting skills - Analytical thinking and problem-solving abilities - Experience in customer support and service - Knowledge of VoIP technology is a plus - Excellent communication skills - Team player - Bachelor's degree in Information Technology or a related field The ideal candidate should efficiently manage customer inquiries over the phone and meet all job requirements. Minimum Qualification Criteria: 1. Bachelor's degree in IT or Computer Science 2. Flexibility to work in a 24/7 environment 3. Open to a hybrid model (Work From Office and Work From Home) for candidates residing in Delhi NCR Desirable Qualifications: 1. Exceptional English communication skills (both written and verbal) 2. Strong customer service skills and analytical capabilities 3. Preference for candidates with 4+ years of experience in international BPO voice processes 4. Access to a computer system and broadband for WFH setup Job Responsibilities: 1. Provide excellent customer service in a friendly and professional manner 2. Demonstrate thorough knowledge of products and services, responding to inquiries promptly 3. Enhance the customer experience by resolving issues quickly and effectively 4. Adhere to company policies, code of conduct, and regulatory guidelines 5. Suggest ways to promote client products and improve customer satisfaction 6. Ensure customers' confidential information is protected and used only for official purposes Required Knowledge and Skills: 1. Effective listening skills, with the ability to understand and offer solutions based on customer concerns 2. Strong written and verbal communication skills 3. Ability to multitask effectively 4. Good negotiation and influencing skills 5. Proficiency in using computers and learning new software/CRM tools 6. Patience and a positive attitude when helping others 7. Attention to detail and ability to follow instructions Budget: ₹3 – ₹5 LPA (Based on experience and skillset)

Job Title: Senior SEO Executive Location: Pimple Nilakh, Pimpri-Chinchwad, Pune, Maharashtra – 411027 Work Timing: Full-time | UK Business Hours (2:30 PM – 11:00 PM IST) Work Mode: Office-based (on-site only) Experience Required: 6+ years Salary: Competitive, based on experience and performance About The VoIP Shop The VoIP Shop is a UK-based provider of business communication solutions including VoIP phone systems, hosted PBX, AI-powered answering services, contact centre solutions, and telecom hardware. We work with a wide range of UK businesses—from SMEs to large-scale organisations—helping them simplify and modernise their communications infrastructure. We are currently expanding our in-house SEO team and are looking for a Senior SEO Executive with at least 6 years of hands-on experience in search engine optimisation, preferably in the B2B, telecom, or SaaS sectors. Role Overview As a Senior SEO Executive, you will be responsible for planning, executing, and monitoring on-page and off-page SEO strategies to improve organic visibility, search rankings, and lead generation from the UK market. This is a high-impact role for someone who is proactive, analytical, and well-versed in modern SEO tools and trends. Key Responsibilities Create and manage SEO strategies aligned with business goals and target markets (UK) Conduct in-depth keyword research, competitor analysis, and topic mapping Optimise website content, metadata, internal linking, schema, and site structure Collaborate with writers and designers to develop SEO-focused content Execute and monitor link-building campaigns (directories, outreach, guest posting, PR) Perform regular technical SEO audits and implement fixes (crawlability, page speed, mobile, etc.) Monitor KPIs through Google Analytics (GA4), Search Console, Ahrefs, SEMrush, Screaming Frog Keep up with algorithm updates and ensure SEO practices remain compliant and competitive Support local SEO and schema development for service pages Work with the marketing manager to align SEO strategy with paid campaigns and content funnels Required Skills & Experience Minimum 6 years of SEO experience with measurable results Proven success in ranking and growing organic traffic in competitive industries Strong knowledge of technical, content, and off-page SEO Proficiency with tools like Ahrefs, SEMrush, Screaming Frog, Google Search Console, GA4, Clarity Familiarity with WordPress, schema markup, and basic HTML/CSS Strong communication skills and ability to collaborate with content and design teams Experience working with international (UK or US) markets preferred Must be detail-oriented, data-driven, and outcome-focused Preferred Industry Background Telecom / VoIP SaaS or B2B Technology Digital Agencies (with focus on international clients) What We Offer Opportunity to work with a UK-based telecom brand on international SEO Supportive and growth-oriented environment Exposure to a wide range of SEO tools and strategic projects Career advancement opportunities based on performance How to Apply We do not accept direct job portal applications . To apply, email your CV and recent SEO success examples or case studies to: 📧 amit@thevoipshop.co.uk Subject Line: SEO Executive Application – (Your Name)

Must have exp in contact center troubleshooting. Troubleshoot and resolve issues on HiPath, OpenScape Business, or OpenScape 4000/Voice PBX platforms Work on SIP, ISDN, analog, and VoIP connectivity issues. Manage HG3500, HG1500, or SCX/UC modules.

Assist in integration with Voicemail, IVR, Contact Centers, Fax servers, Microsoft Teams, or SBCs (e.g., AudioCodes, Oracle). Must have exp in contact center troubleshooting. Troubleshoot Avaya telephony systems CM, SM, AES, SBC, EPM, and Messaging.

Job Roles & Responsibilities: Will responsible for installation, configuration, managing & troubleshooting of Networks devices such as Routers, Switches, Firewall , load balancer, Vulnerability Scanners, other networking & Security devices, appliances Coordinate with users, service Providers & vendors to ensure timely and satisfactory resolution Create technical documentation, network diagrams, inventory control documentation, Incident Report, Change Management and security documentation Conduct daily performance checks on networking & Security devices Deploy and maintain access-list and firewall policies for high throughput environments Design and implement firewall, VPN, and IDS/IPS solutions Design and implementation of CME and CISCO IP Phone. Candidate Requirements: At least 4+ years of experience Experience with addressing, sub-netting, routing, switching, VLANs, VTP, STP, NAT, VPN, VRRP, HSRP etc. Proficient experience in Sonicwall is mandatory Hands-on experience in implementing, administrating and troubleshooting network devices: ASA, network switches, routers and network load balancers; other firewall and other security appliances Strong knowledge of firewall policies, NAT rules, IP SLA, VoIP, SIP, IPSec VPN, IDP & IPS, RADIUS and TACACS Strong knowledge of protocols MPLS, OSPF, BGP, EIGRP, QoS, GRE, NetFlow WAN, Voice over IP (VoIP), SIP/SIP-T technologies A good level of experience implementing and administering common TCP/IP – based services, including DNS, DHCP, HTTP, FTP, SSH, SMTP, etc. Evaluate, implement and monitor incoming network change requests Participate in peer review of new or modified LANs/WANs/VoIP strategy and advise on impact of proposed network changes Experience with standard network and security change and configuration control policies Knowledge of network monitoring and administration tools (Solarwind, Nagios, OpenNMS,) Should know the difference between OSPF and EIGRP protocol Must be able to work effectively with little supervision as well as in a team environment Ability to respond to production issues on a 24x7 basis and extending beyond Normal Working Hours Should be Graduate or Diploma with Certification in Technical course Should be CCNP certified.

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Plant Maintenance (PM) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Summary :A highly skilled SAP Service Management Functional Consultant to join our project team. The ideal candidate will have extensive experience with SAP S4 HANA Service Module and a strong understanding of Service with Advance execution, recurring Service, Intercompany service and SAP Customer Service Module. Key Responsibilities and Qualifications:Bachelors degree, full time educationMinimum of 8+ years of experience as an SAP Functional Consultant. In-depth knowledge of Service Quotation Management Service Contract Management Service with Advance execution Recurring Service Intercompany service and SAP Customer Service.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills. Ability to work independently and as part of a team.Preferred Skills: SAP certification in SAP Private cloud edition Service Management.Experience with SAP CS/CRM/SDRelevant Experience Required:8+ Years Skills :SAP SM, SD, CS, S/4 Hana implementation Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year DiplomaKey Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issues Technical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and Excel Educational Qualification:-Any Degree or 3 Year Diploma Qualification Any Degree or 3 Year Diploma

About us Exotel is a leading full-stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations daily for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, Exotels omnichannel contact centre, communication API suite, and conversational AI platform help some of the fastest-growing businesses in emerging countries manage customer engagement. They have a $50 million ARR and a $100 million Series D funding round. Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category. About the Role We are looking for a high-performing Senior Solution Consultant to lead solution design and consultative engagements for our enterprise customers. This role sits at the intersection of sales, product, and delivery, and is ideal for someone who thrives in fast-paced, cross-functional environments and has a strong grounding in customer engagement technologies. You ll be responsible for crafting tailored solutions that blend AI, CPaaS, and CCaaS capabilities, shaping strategic proposals, and influencing business outcomes for customers across industries such as BFSI, Retail, Marketplaces etc. Experience:5-9 Years Travel Required: Yes Baseline Expectations As a Senior Consultant, you are expected to lead and deepen the responsibilities outlined below, including: Customer requirement gathering and problem-framing Solution blueprinting and proposal creation (scope, architecture, BoM, assumptions) RFP/RFI/RFQ response creation. Product demonstrations and presentations Collaboration with Sales, Product, and Engineering teams Knowledge asset contribution (templates, documentation) Key Responsibilities Advanced Solutioning & Consultative Engagement Lead technical discovery sessions to identify customer goals, use cases, and constraints. Own the solution architecture, covering integrations, scalability, compliance, and platform capabilities. Deliver tailored, high-impact demos and proofs of concept aligned to business KPIs and vertical needs. Create compelling proposals and SoWs for mid-to-large enterprise deals. Cross-Functional Collaboration Work closely with Product, Engineering, and Delivery to ensure proposed solutions are feasible, aligned with roadmap, and deliverable on time. Act as a key bridge between Sales and internal teams during deal pursuit and handover. Thought Leadership & Enablement Build client confidence through strong domain knowledge, industry context, and platform expertise. Mentor junior consultants and actively contribute to knowledge assets, playbooks, and reusable solution frameworks. Participate in internal training and cross-team enablement initiatives. What You Bring 5-9 years of experience in Presales / Solution Consulting / Solution Engineering in SaaS, CPaaS, CCaaS, or enterprise tech environments. Proven ability to lead complex solution conversations, influence stakeholders, and deliver consultative value in mid-to-large deal cycles. Strong presentation and storytelling skills capable of engaging CXO-level stakeholders and technical decision-makers. Excellent documentation and writing ability especially in proposals, SoWs, and technical architecture artefacts. Technical & Domain Knowledge (Preferred) Contact centre, voice/messaging platforms, cloud communications, or AI-enabled CX tools API integrations, Postman, cloud architecture (AWS/GCP/Azure), CRM (Salesforce, HubSpot etc.) Awareness of compliance and regulatory environments (TRAI, PCI-DSS, GDPR, etc.) Education Bachelor s degree in Engineering (CSE, ECE, IT); MBA is a plus

Role & responsibilities Configure, manage, and troubleshoot Ribbon SBC 5000 series for carrier voice connectivity and SIP routing. Support carrier interconnects, call routing policies, and media handling within the SBC environment. Learn and support the internal third-party PBX platform (training provided as needed). Monitor voice network performance and respond to incidents affecting service quality or uptime. Participate in implementation and migration projects related to SBC infrastructure. Collaborate with telecom vendors and service providers to resolve service-impacting issues. Create and maintain detailed documentation of configurations, processes, and troubleshooting procedures. Provide Tier I/II support for escalated voice-related incidents. Participate in an on-call rotation and after-hours maintenance activities. Exposure to or experience with PBX systems (Avaya, Cisco CUCM, Teams, or Open Source proprietary solutions). Understanding of voice failover, redundancy, and high-availability architectures. Experience scripting or automating configurations using CLI or API (e.g., Ribbon REST API). Preferred candidate profile 3+ years of experience in enterprise voice engineering, with at least 1-2 years directly supporting Ribbon SBC 5000 series (or equivalent SBC platforms). Strong understanding of SIP signaling, RTP, and VoIP call flows. Experience with SBC configuration, trunking, and security policies. Proficient in network troubleshooting using tools such as Wireshark and syslogs. Familiarity with carrier SIP interconnects and number porting processes. Strong analytical and troubleshooting skills. Clear and professional communication skills. Willingness to learn and adapt to proprietary technologies. Comfortable working independently and within a cross-functional team. Ability to work US day shift hours.

Role & responsibilities Configure, manage, and troubleshoot Ribbon SBC 5000 series for carrier voice connectivity and SIP routing. Support carrier interconnects, call routing policies, and media handling within the SBC environment. Learn and support the internal third-party PBX platform (training provided as needed). Monitor voice network performance and respond to incidents affecting service quality or uptime. Participate in implementation and migration projects related to SBC infrastructure. Collaborate with telecom vendors and service providers to resolve service-impacting issues. Create and maintain detailed documentation of configurations, processes, and troubleshooting procedures. Provide Tier I/II support for escalated voice-related incidents. Participate in an on-call rotation and after-hours maintenance activities. Exposure to or experience with PBX systems (Avaya, Cisco CUCM, Teams, or Open Source proprietary solutions). Understanding of voice failover, redundancy, and high-availability architectures. Experience scripting or automating configurations using CLI or API (e.g., Ribbon REST API). Preferred candidate profile 3+ years of experience in enterprise voice engineering, with at least 1-2 years directly supporting Ribbon SBC 5000 series (or equivalent SBC platforms). Strong understanding of SIP signaling, RTP, and VoIP call flows. Experience with SBC configuration, trunking, and security policies. Proficient in network troubleshooting using tools such as Wireshark and syslogs. Familiarity with carrier SIP interconnects and number porting processes. Strong analytical and troubleshooting skills. Clear and professional communication skills. Willingness to learn and adapt to proprietary technologies. Comfortable working independently and within a cross-functional team. Ability to work US day shift hours.

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for Workforce ManagementPlanning and SchedulingRosteringMicrosoft ExcelScheduling Tool - IEX, Verint or AspecStakeholder managementAbility to perform well in the team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You must have experience working on a phone/chat based technical support desk or at a walk up support station. Note: This role requires the successful candidate to be in office, however some work-from-home days will be available. Answer questions and provide support for employees in person at our offices and online (via email, Slack, and tickets) Image Mac, Windows, and Linux computers and configure these computers for employees Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory Perform small project based work to improve IT and other systems Showcase your knowledge by training other employees on new applications, hardware, and more Skills Graduation or HS Diploma or GED in any stream Minimum 2+ years of IT industry experience VOIP administration experience Experience troubleshooting Chrome OS Command-line Unix experience An understanding of A/V concepts and functionality Experience with GSuite tools including GMail, Google Docs, and Google Calendar Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly A history of expanding your knowledge via technical training (self-taught and/or formal) and certification. A drive to assist customers and solve their technical problems End-user support experience for MacOS, Chrome, and Windows Problem solving and intuitive troubleshooting skills A strong understanding of connecting computers to networks especially over wifi and VPN Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary Ability to work some weekend days

Efficient inCprogramming language. Good understanding ofLinuxWindows OS. Hands-on experience with data structures and different IPCs. Excellent analytical skills and aptitude. Ability to Create and implement design plans. Analyze code segments regularly. Work with the client to discuss optimal solutions. Knowledge of audio/video codecs - like H.264, and H.265 is a plus.

DESCRIPTION Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and tools. In addition, the WFM System Admin will partner closely with other teams to deliver mission critical initiatives, while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting and problem-solving, attention to detail, and delivering high quality results on time. Key job responsibilities Responsible for the ongoing support, user training and maintenance of our global Workforce Management systems and tools. Troubleshooting any issues with or enhancements to WFM Systems and coordinating with the applicable people to ensure the proper resolutions are met in a timely manner. Evaluate and Advise partners to develop Forecast Groups, Staff Groups and Routing Sets to improve utilization and business efficiency. Ensures the accuracy and timeliness of all data flowing to and from WFM systems. Respond to reported issues, requests & inquiries of a problematic technical or functional nature, and suggest or deploy fixes and enhancements. Setup user access to systems and/or services. Creates and updates profiles, permissions, and maintains user accounts. Drafts and maintains internal communications policies and procedures. Participate in cross-functional activities such as requirements gathering, review and user acceptance testing. Works with internal IT support teams and vendor technical support, as needed. Provide on-call which will require working on some nights and weekends. Occasional business travel and travel to other company facilities will be required. BASIC QUALIFICATIONS 2+ years of program or project management experience 2+ years of working cross functionally with tech and non-tech teams experience Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) 2+ years of defining and implementing process improvement initiatives using data and metrics experience 2+ years experience in a Workforce Management Administrator position, or 3+ years of relevant WFM user experience (Forecasting, Scheduling, Real Time Management) required Ability to perform many concurrent assignments and determine the need for changing priorities Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment Ability to learn and train technical information PREFERRED QUALIFICATIONS 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience in requirement gathering and ability to write clear and detailed requirement document Exceptional organizational skills and influencing and leadership skills 3+ years experience in a Workforce Management Administrator position, or 4+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) Oral and written communication skills are required in order to provide appropriate customer support and interaction Quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications. Speaking-listening-writing skills, attention to details, proactive self-starter Proven ability to work in a dynamic, ambiguous environment Experience with automatic contact routing, VoIP and any contact center case management tools. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, TS, Hyderabad IND, KA, Bangalore Project/Program/Product Management-Non-Tech

Role Details Position: Technical Lead Location: Ahmedabad Type: Full-time rotational shifts About the Role We are looking for a highly skilled Technical Support Engineer with expertise in Linux system administration and telecom/VoIP protocols to lead our support operations. The ideal candidate will manage escalated issues, ensure SLA adherence, and guide the technical support team while collaborating with internal stakeholders to maintain platform reliability and performance. Lead technical support operations for Linux-based VoIP and telecom core systems. Manage and resolve L2/L3 escalations and coordinate with L4 team for resolution. Coordination with 3rd parties for resolution. Provide real-time guidance for troubleshooting, protocol debugging, and configuration tuning. Implement and maintain backup, restore, and disaster recovery strategies for system integrity. Lead incident response and critical issue triage sessions with cross-functional teams. Develop and maintain Standard Operating Procedures (SOPs), knowledge base articles, and RCA documentation. Key Responsibility Areas: Lead technical support operations across Linux-based VoIP and telecom core systems. Manage and resolve L2/L3 escalated issues related to SIP, RTP, SDP, AAA, PCRF, OCS etc. Monitor and ensure ticket resolution within defined SLAs using ITSM tools Oversee the entire ticket lifecycle, including assignment, escalation, closure, and RCA Guide team members in real-time troubleshooting, protocol debugging, and configuration tuning. Implement and enforce robust backup and restore strategies for system integrity. Own incident response management and lead critical issue triage sessions. Create SOPs, knowledge base articles, and RCA documentation for recurring issues. Collaborate with product, DevOps, and infrastructure teams to ensure platform stability Functional Competencies: Strong proficiency in Linux system administration, shell scripting, and troubleshooting. Expertise in VoIP protocols – SIP, SDP, RTP Hands-on experience with AAA, PCRF, and OCS systems Working knowledge of telecom protocols – Diameter, RADIUS, Gx, Gy, Sy, Rx Knowledge of backup management tools, automation scripts, and disaster recovery planning General Competencies/Soft Skills: Understanding of support operations, ticket lifecycle, and SLA adherence Good communication- Verbal and written communication, problem-solving, and leadership skills Educational Qualification: B.E./B.Tech or equivalent in IT, Computer Science, or related field Red Hat certification is a plus Preferred Area of Expertise: Managing VOIP, AAA, PCRF and OCS application

Job description Job Role : Delivery Coordinator Job Location : Noida Reporting to : Delivery Manager About Innovatiview Innovatiview India is a diversified IT infrastructure and Service organisation backed by Technology and Innovation. We are leaders in Examination Security Solutions. The other business verticals include Animatronics Solutions, Reverse Logistics Solutions, IT Infrastructure & Rental Solutions, Mobile Signal Boosters. We have a pan India presence with our HQ in Noida. www.innovatiview.com Job Responsibility Assist the Delivery Manager in executing and overseeing operations during major exams. Interface with local nodal officers, government officials, and field teams for smooth exam execution. Document all operational logs, call recordings, incident reports, and system health updates. Assist in troubleshooting technology (CCTV cams, biometric terminals, VOIP gear) in coordination with technical teams. Monitor live feeds from CCTV cameras and control room dashboards (CCR) to identify and escalate anomalies. Document operational updates and maintain logs on surveillance performance and system health. Act as a central point of contact between field operatives, government representatives, and internal teams. Ensure SOPs related to security and data confidentiality are strictly followed. Job Specification Any Graduate can Apply Knowledge of MS Excel and Google Sheet. Excellent communicator; adaptable, calm under pressure. Ready to embrace fieldwork during exam cycles across locations. Two-wheeler is a must for the role Highlights of this role Get direct, practical experience with IoT devices : CCTV, biometric scanners, VOIP handsets, GPS trackers, OMR scanners. Participate in large-scale, mission-critical system rollout for public exams. Solve real-world tech-operational challenges—perfect for developing problem-solving and coordination skills under stress. Boost your knowledge with experiential learning in surveillance, command-control setups, and data-driven operations. Interested candidates can directly share their resume to monika.sharma@innovatiview.com or WhatsApp your resume at 9319086459 Job Types: Full-time, Permanent Pay: ₹24,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person

Assistant Vice President EXL/AVP/1417220 Global TechnologyNoida Posted On 09 Jul 2025 End Date 23 Aug 2025 Required Experience 10 - 20 Years Basic Section Number Of Positions 1 Band D1 Band Name Assistant Vice President Cost Code G070601 Campus/Non Campus CAMPUS Employment Type Permanent Requisition Type New Max CTC 3500000.0000 - 4000000.0000 Complexity Level Not Applicable Work Type Hybrid – Working Partly From Home And Partly From Office Organisational Group Enabling Sub Group Global Technology Organization Global Technology LOB Global Technology SBU Technology Infrastructure Country India City Noida Center Noida - Centre 59 Skills Skill TECHNOLOGY INFRASTRUCTURE SERVICES Minimum Qualification B.TECH/B.E Certification No data available Job Description This role is primarily responsible for Design, Engineering and operations of EXL’s Global Contact Center Technology that are built on heterogeneous platforms consist of Cloud contact center- Amazon connect, Genesys PureCloud, Verint, Calabrio etc.. AV related services like Skype room systems- Crestron, Polycom etc, Service owner of the Voice and Contact center technology services which is a global deployment of integrated and complex implementation of multiple heterogeneous platforms providing mission critical services across 30+ clients; The list of core platforms include: Amazon Connect, Genesys Pure cloud etc. Omni Channel platform consisting of chat, email, voice and related services Digital Technologies- Speech Analytics, Voice/ Chatbot, RPA etc. Cloud based recording solutions and services for Verint and Calabrio platforms. The role function requires strong and hands on experience of design, engineering, implementation and operations on primary on Avaya communication manager series, Amazon Connect or Genesys Pure Cloud, Cloud SBC’s . Secondary on Verint/ Calabrio applications. Lead Client pre-sale discussions, RFP/ RFI on contact center solutions, unique / compelling solutions, capability development of contact center services. Implement contact center customer solutions, enterprise contact center products Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA’s management, vendor management etc Deliver documented intellectual properties for reuse. Knowledge and experience in project management and methodologies Additionally, role require good understanding and exposure of: CTI /Screen-pop technologies and integrations with various third party systems Dialer technologies like, Genesys, Aspect Unified IP and or Avaya. Thorough understanding of compliance and security related understanding with respect of contact center devices on various platforms and contact center certifications like PCI DSS, HIPAA etc. Workforce management tool-Working knowledge and operational understanding is a must Working knowledge on SIP/ IP/ VOIP & Cloud telephony solutions Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary. Workflow Workflow Type Campus

Job Opening: IT Admin Technician – BPO Location: Kolkata (Golpark) Full-Time | On-site | [Day Shift] Company Name: Mahe Technologies Pvt Ltd About the Company: We are a leading BPO service provider, delivering top-quality solutions to clients across the globe. To support our expanding operations, we are looking for an experienced and dependable IT Admin Technician to manage and maintain our IT infrastructure at our Kolkata office. Key Responsibilities: -Provide on-site support for desktop systems, printers, VoIP phones, and other peripherals. -Manage and troubleshoot local network infrastructure (LAN/WAN, routers, switches, firewalls). -Perform routine hardware/software installation, configuration, and updates. -Handle system administration tasks, including Active Directory, user accounts, and permissions. -Monitor and maintain security systems, CCTV, biometric attendance, and access control. -Perform regular system backups and ensure data protection compliance. -Respond to helpdesk tickets and provide first/second-level IT support to internal users. -Maintain accurate documentation for systems, networks, and support tasks. Required Qualifications: -Degree/Diploma in Information Technology, Computer Science, or related field. -Minimum 1–3 years of experience in IT support or system administration, preferably in a BPO environment. -Proficiency in Windows OS, Active Directory, and basic networking. -Familiarity with VoIP systems, CCTV, biometric devices, and printer configuration. -Strong problem-solving skills and ability to work under pressure. -Willingness to work in rotational shifts, including nights and weekends if required. Experience with Dialer and Network and Trouble shooting (mandate) Experience with Hardware as well (mandate) What We Offer: -Competitive salary and performance incentives -Supportive work environment with growth opportunities -Exposure to international IT operations and tools-Convenient location in the heart of Kolkata Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Shift: Fixed shift Work Days: Monday to Friday Work Location: In person

Vista IT Solutions Pvt. Ltd. - Indore, Madhya Pradesh Exp : 4-6 Years/ Job Type : Full Time Vista IT Solutions is building a high-performance IT operations team to support our 24×7 Managed Services delivery. We are hiring an experienced Systems Administrator with proven skills in Office 365, Azure, network security, virtualization, disaster recovery, and endpoint protection . This role requires strong ownership, deep technical expertise, and the ability to contribute within a globally distributed support structure. You will collaborate closely with team members across geographies to ensure high-quality service delivery. Department: Managed IT Services & Security Operations Location: Global MSP Team (24×7 Support Environment) Requirements Key Responsibilities Administer and support Microsoft 365 tenant environments including Exchange Online, Teams, OneDrive, SharePoint, Intune, and compliance settings Manage Azure services including virtual networks, resource groups, Azure AD, backup vaults, and security baselines Maintain VMware-based virtualized infrastructure (HP/Dell servers) Configure and secure SonicWall firewalls and Cisco switches; manage VLANs, routing, access control, and VPNs Deploy and manage EDR/MDR using Malwarebytes or equivalent tools Execute and monitor backup and disaster recovery operations using Veeam and Wasabi Handle patching, firmware updates, and RMM tool management (Barracuda RMM currently used) Oversee 3CX VoIP systems and ensure QoS, failover, and provisioning Implement and maintain cybersecurity best practices (Zero Trust, MFA, security policy hardening, threat response) Participate in 24×7 shift coverage, escalations, and weekend/on-call rotations as part of a global MSP support model Document configurations, SOPs, diagrams, and client-specific runbooks Required Skills & Experience 4+ years as a Systems Administrator or similar hands-on infrastructure/security role Strong knowledge of Microsoft 365 & Azure (administration, security, and compliance settings) Experience with VMware (ESXi, vCenter) virtualization platforms Proficiency with SonicWall firewalls, Cisco switching, routing protocols, and VPNs Hands-on experience with Veeam backup and Wasabi cloud storage Familiarity with endpoint security tools and threat response procedures Strong documentation, communication, and task ownership capabilities Experience working in an MSP or multi-client IT service environment is preferred Preferred/Bonus Skills Azure certifications (AZ-104, SC-200) or M365 (MS-102) Cisco or SonicWall certifications (CCNA, SNSA) Experience evaluating and transitioning RMM tools Familiarity with compliance frameworks (HIPAA, SOC 2) Mentoring or onboarding experience for technical team members What We Offer A globally collaborative work environment and impactful client-facing projects Opportunity to work with enterprise-grade technologies and diverse client stacks Career growth and role evolution as we expand managed services and cybersecurity functions Flexibility in rotational shifts within a stable, process-oriented team This is position is for night shift and work from office.

This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. Do you want to be at the forefront of designing and implementing cutting-edge network solutions? Within our Network Services team at Kyndryl, you will be the go-to expert for providing top-of-the-line technical solutions throughout the entire solution lifecycle. You will be responsible for creating local and wide-area network solutions that utilize multiple platforms and protocols, ensuring that our customers have the best possible network infrastructure to support their business needs. Your skills in routers, networking controllers, bridges, and networking software will be essential as you troubleshoot network issues and coordinate with vendors to install the latest hardware and software, such as routers and switches. Not only will you help keep our customer's networks running smoothly, but you will also work on project implementation, conduct project planning and cost analysis, and build proof-of-concept solutions with networking system technology. In this role, you will have the opportunity to review project requirements, communicate them accurately to the team, and ensure they are appropriately fulfilled. You will use your expertise to design and implement local and wide-area network solutions, including IP and VOIP, that address customer requirements. You will also provide high-quality technical solutions to our customers to prepare them for implementation, go-live, and maintenance. Key Responsibilities Implement and manage branch side Switch - VLANs, VTP, and tracking, Ensure network availability, performance, and security. Troubleshoot branch WAN issues using tools like ping, traceroute, and SNMP. Provide L1 support for branch networks, resolving hardware and software issues for Network devices. Ensure branch network devices are compliant with customer security policies. Participate in network upgrades, migrations, and projects. Collaborate with cross-functional teams to resolve network-related issues. Identify and resolve network-related issues using logical troubleshooting methodologies. Analyse network logs, packet captures, and performance metrics, Escalate complex issues to senior engineers. If you are excited about using your technical expertise to create innovative network solutions and provide outstanding customer service, then this is the role for you! Your Future at Kyndryl At Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive a lot of support for training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers - including new wireless and 5G technologies - not yet adopted by most companies. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Technical And Professional Expertise 3 years of experience in Network support covering WAN technologies MPLS, SDWAN etc. Strong understanding of TCP/IP, routing protocols (OSPF, EIGRP), and switching fundamentals. Experience with Cisco IOS and network management tools, Familiarity with WAN technologies (MPLS, VPNs). Monitor branch WAN links for availability, latency, and packet loss. Configure and troubleshoot network devices, including routers, switches, modems etc. Collaborate with telecom DC & DRC teams to resolve branches WAN-related issues Configure, monitor, and troubleshoot Cisco, Juniper, HP ant other OEM routers and switches. Preferred Technical and Professional Experience CCNP or equivalent certification. Experience with SDWAN, and VPNs. Familiarity with ITIL or similar service management frameworks. Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

As a Sr. Software developer for VOIP,SIP, IMS, the person should be highly skilled Embedded Software Engineer with expertise in Embedded C, C/C++, Linux. The ideal candidate will be responsible for designing, developing, and maintaining embedded software applications, ensuring high performance and reliability in our products. KEY RESPONSIBILITIES: In this role, you will be responsible for: Design, develop, and maintain VoIP applications and services. Implement and optimize SIP (Session Initiation Protocol) solutions. Work with IMS (IP Multimedia Subsystem) architecture to enhance communication services. Collaborate with cross-functional teams to integrate VoIP solutions with other systems. Troubleshoot and resolve issues related to VoIP, SIP, and IMS. Ensure the security and reliability of communication systems. Write clean, maintainable, and efficient code. KEY JOB REQUIREMENTS: In this role, you will be successful, if you have: Experience: Graduate or postgraduate in Computer Science or related Engineering Specialization. Proven experience in software development with a focus on VoIP, SIP, and IMS. Strong programming skills in languages such as C /C++. Experience with VoIP protocols and technologies. Knowledge of SIP and IMS standards and protocols. Familiarity with network protocols and telecommunication systems. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Role & responsibilities Regards Piyush Kumar Sr. Talent Acquisition Specialist +91 9654613950

Company Description NTT DATA, a part of NTT Group, is a global IT services provider headquartered in Tokyo. We assist clients in transforming through consulting, industry solutions, business process services, digital and IT modernization, and managed services. We are committed to fostering long-term client success and enable both clients and society to confidently navigate the digital future. Serving over 50 countries worldwide, we combine global reach with dedicated local client attention. Work from office only office timing : Between 8:00am to 9:00pm location: Chennai OMR Road required immediate joiner only Role Description: Should have networking technology related experience like., LAN, WAN, ISDN (Integrated Services Digital Network) connections, Router-to-Router VPN, MPLS, LSR, IP, VoIP, LSP, PBX, or Private Branch Exchange, PSTN, etc., Should have dealt with Telecommunication/Network OEM, suppliers like., Bharti Airtel, Reliance, Cisco etc., Product related experience like., Cisco products, Routers, Switches, Point to Point Circuits, MPLS (Multiprotocol Label Switching) After purchase contract management like., Services & Maintenance, SLA’s, Supplier performance. Network Risk Assessments follow-ups with internal departments like., Tax, Legal, Contract etc., End to End process flow of how request come in from requestor and request get closed.

As a Support & Network Administrator, you will be responsible for managing and maintaining IT infrastructure to ensure seamless network operations and user support. With over 5 years of experience in the IT field, you will play a crucial role in the IT department. In terms of Network & Server Management, you will oversee the monitoring and maintenance of LAN, WAN, and VPN networks. This includes configuring network devices such as routers, switches, and firewalls, ensuring network security through firewalls and access controls, and troubleshooting connectivity issues to optimize performance. Additionally, you will be in charge of managing and backing up company servers. Your role will also involve providing Desktop/Laptop & IT Support, where you will offer technical assistance for Windows/macOS/Linux desktops and laptops. This includes installing, configuring, and updating hardware, software, and operating systems, resolving hardware/software issues promptly, and maintaining endpoint security with antivirus and patch management. Furthermore, you will assist employees with IT-related problems and maintain IT documentation for reference. In managing Wi-Fi & Telephone Services, you will oversee corporate Wi-Fi networks to guarantee secure and reliable connections. You will troubleshoot Wi-Fi connectivity problems, improve performance, and manage telephone systems, including VoIP and PBX configurations. Collaboration with service providers for internet and telecom-related matters will also be part of your responsibilities. This full-time permanent position offers benefits such as health insurance and Provident Fund, with a day shift schedule. As part of the application process, you will be required to share your relevant experience in the IT field, current CTC, expected CTC, and confirm your willingness to work in Gurgaon. The work location is in person, requiring your presence on-site to fulfill your duties effectively.,

Responsibilities: • Serve as the technical voice of the customer and advocate for your clients’ needs when escalating product issues. • Closely monitor total time to resolve for your assigned customer support cases and always ensure adherence to SLAs. • Be an expert on the Client’s custom implementation and be able to resolve issues pertaining to their setup that doesn’t require engineering intervention. • Meet regularly with your customer contacts for case reviews. You’ll cover trends you see in support tickets, look for opportunities to reduce pain points in product use, and deliver updates on outstanding issues. • Collaborate regularly with other members of the account team to address reported issues and support their efforts. • Attend bridge calls for escalated issues and work directly with the customer and engineering for expedited resolution. • Plan and execute important events for customers in collaboration with Success/MS team. • Prepare regular reports for internal stakeholders for all your accounts to highlight customer health index and plan of action to improve. • Share regular insights into new product features with your customers. • Discuss and plan release readiness to meet customer expectations and ensure faster resolution on release related issues. • Roll up your sleeve and work with support/engineering teams to debug critical issues reported by your accounts. • Ensure the highest standard of service delivery to our platinum customers. • Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping. This Includes: • Provide social insights and recommendations to support clients’ business practices. • Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client’s custom needs, adhering to primary business use cases and platform functionalities. • Provide consulting advice to clients about Sprinklr platform during different phases of project implementation. What makes you qualified? • Experience deploying Voice and Non-Voice Contact center applications like Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, Vonage, Nice CXone, Talkdesk, Avaya OneCloud, etc. • Strong customer interpersonal skills, and willingness to serve customers across various time zones. This role will be predominantly supporting our U.S and Latam based customers, so the candidate is expected to work normal business hours in the given location. Occasionally working a Saturday or Sunday bi-monthly may be required as per business needs • Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing • Knowledge in CTI or Voice recording products, VOIP, Dialer, ACD, IVR, SBC • Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP • Knowledge of UCaaS, CPaaS platform, Cloud, Contact Center, Integrations like MS teams, and analysis tools like Wireshark etc • Familiarity with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management • At least two years' experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets • 3+ years demonstrated experience supporting software and services and/or account management focusing on nurturing long-term relationships and maintaining high client satisfaction • Strong analytical and problem-solving skills. Data analysis skills to interpret customer usage patterns and identify opportunities • Customer service orientation with a focus on exceeding expectations • Excellent communication skills, both written and verbal • Desire and ability to rapidly learn a wide variety of new technical skills • Self-motivated, takes initiative, assumes ownership • Ability to work in a highly collaborative and fast-paced environment • Spanish or Portuguese fluency (professional or native/bilingual, verbal and written) is a must • Bachelor's degree required or equivalent combination of experience and training