1646 Voip Jobs - Page 23

Pre Sales Engineer ( Fresher) Company Elision Technologies Pvt Ltd Elision is a trusted name in offering unified telecom solutions to corporates and enterprises Nowadays, businesses need to stay connected with their customers, partners, vendors, and teams. Our company enables businesses to meet this mandatory need of staying connected with people via their preferred communication channels. We are renowned for adding innovative and technology-powered features to simplify and automate workflow, communication, and customer lifecycle with simple-to-use telephony solutions. We empower our team members, so they receive the much needed work culture that enables us to live up to our motto, We Deliver What We Commit . Job Details Presales Executive VoIP / Dialer / Asterisk (Fresher) Key Responsibilities: Understand and learn core VoIP concepts, SIP protocols, and Asterisk-based dialers (like VICIdial / Dialshree). Assist senior team members in creating technical proposals, solution documentation, and presentations. Support solution walkthroughs and product demonstrations. Coordinate with internal teams to gather technical requirements and provide pre-sales support. Maintain a knowledge base of frequently asked client queries and solutions. Document and track activities using CRM or internal tools. Provide different product demos/poc/testing/training Required Skills: Basic understanding of VoIP concepts (SIP, RTP, IP Telephony). Good communication and presentation skills. Interest in open-source telephony platforms like Asterisk or FreePBX. Ability to understand client requirements and map them to technical features. Knowledge of networking fundamentals (IP, firewall basics, etc.) is a plus. Familiarity with MS Office / Google Suite.

Job Title: Asterisk Programmer Location: Visakhapatnam, Andhra Pradesh Experience Required: 6+ Years Employment Type: Full-Time / Permanent Role & Responsibilities: Design, develop, and maintain VoIP solutions using Asterisk PBX. Create and modify dial plans, IVRs, queues, and call routing logic. Integrate Asterisk with external databases, CRMs, and web services. Monitor system performance, troubleshoot issues, and perform root cause analysis. Work with SIP, IAX2, RTP, and other VoIP protocols. Develop scripts in AGI, AMI, or FastAGI to extend Asterisk functionalities. Manage Linux-based servers and ensure high system availability. Provide technical support for deployed VoIP infrastructure. Required Skills: Expertise in Asterisk PBX and VoIP protocols (SIP, RTP, IAX). Strong programming knowledge in AGI scripting , Perl , PHP , Python , or Shell scripting . Experience with Linux system administration . Proficiency in MySQL/PostgreSQL and database integration. Familiarity with FreePBX , Elastix , or similar Asterisk GUIs. Good understanding of networking concepts , NAT, firewalls, and QoS. Strong problem-solving skills and debugging experience. Preferred Candidate Profile: 6+ years of hands-on experience with Asterisk development. Strong communication and documentation skills. Experience in deploying scalable VoIP systems. Prior exposure to telecom or call center solutions is a plus. Ready to relocate or already residing in Visakhapatnam. How to Apply: Please send your updated resume to jayavardhan.n@fluentgrid.com

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is seeking hands on, experienced, and visionary Engineering Manager to lead our Voice and Video Platform team, driving the engineering strategy and execution behind our cloud-native Unified Customer Experience Management platform which serves needs and has capabilities that were formerly offered with UCaaS or CCaaS products. You will guide talented software and DSP engineers who are building a global, carrier-grade platform that delivers seamless voice, video, and messaging for over 100,000+ businesses worldwide. The ideal candidate is deeply technical, passionate about real-time media and distributed systems, and skilled in fostering innovation, collaboration, and operational excellence. Key Responsibilities Team Leadership & Development: Mentor, coach, and develop a high-performing team of software and DSP engineers. Foster a culture of technical rigor, continuous learning, and shared ownership across the full software lifecycle. Technical Strategy & Execution: Define and execute technical vision for real-time voice/video services, media processing, and cloud-native microservices. Set engineering standards and drive architectural evolution in areas such as WebRTC, SIP, RTP, media gateways, and AI-powered features. Platform Reliability & Performance: Champion best practices for designing, building, and operating scalable, low-latency, and highly available communications infrastructure. Oversee efforts in end-to-end quality, resilience, and continue to offer 99.999% uptime with zero maintenance windows ensuring seamless experiences for global customers. Product Innovation: Collaborate with Product Management, AI/ML, and UX teams to deliver advanced features like AI voice agents, smart call routing, video conferencing, and speech analytics—always balancing innovation, security, and compliance. Operational Excellence: Instill DevOps principles—automation, CI/CD, observability, and on-call readiness—across teams. Drive continuous improvement through data-driven monitoring, postmortems, and proactive incident management. Cross-Functional Collaboration: Serve as a key technical liaison, working closely with SRE, Network Engineering, UCXM, and Contact Center teams. Ensure robust API/SDK exposure for clients and help resolve escalated customer issues efficiently. Knowledge Sharing & Documentation: Promote a culture of documentation, technical talks, and mentorship to share expertise both within and beyond your teams. Stay current on real-time communications trends and foster adoption of emerging technologies. Qualifications Education: Bachelor’s in Computer Science, Engineering, or related field required; Master’s in networking or distributed systems is a plus. Equivalent experience in real-time communications also considered. Experience: 8+ years of software development experience, including 3+ years in a technical leadership or management role. substantial experience building and deploying VoIP, video, or real-time communication systems. Real -Time Communications Expertise: Experience developing VoIP or real-time communication systems. Strong knowledge of SIP protocol, WebRTC, and related networking (RTP, NAT traversal). Proven ability to implement call logic and troubleshoot signaling and media issues. Deep understanding of signaling flows, SDP, ICE, STUN/TURN, and DTLS-SRTP. Understanding of open source frameworks like Free Switch and/or Asterisk is necessary. Audio/DSP Expertise: Hands-on experience with audio processing in real time. Familiarity with noise reduction, echo cancellation, jitter buffers, and other voice QoS techniques. Comfort optimizing or using audio codecs (Opus, EVS, etc.) and improving call quality under varying network conditions. Technical Expertise: Proficient in C/C++ with multithreading and performance tuning. Experience with Go/Java for microservices and control logic and Python/Bash for automation is a plus. Networking & Protocols: Strong grasp of TCP/UDP, TLS, DNS, and media codecs (Opus, G.729, H.264). Familiarity with SIP proxies, media servers, PBX systems, and PSTN integration is valuable. Scalability & Reliability: Experience building distributed, fault-tolerant systems using cloud platforms (AWS/GCP/Azure), Docker, and Kubernetes. Skilled in designing for high availability and active-active failover. Cloud & Scalability: Experience building and deploying services in a cloud-native environment (Docker, Kubernetes). Knowledge of designing scalable microservices and using cloud infrastructure (AWS, GCP, or Azure) for load balancing, monitoring, and fault tolerance. Voice AI Familiarity: Exposure to integrating speech recognition and text-to-speech in applications. You’ve perhaps worked with voice assistants, IVR systems, or call center AI – you understand basic latency/accuracy trade-offs and how to interface with speech APIs/SDKs. Leadership Skills: Demonstrated ability to lead high-performing engineering teams through the complete software development lifecycle in fast-paced, Agile environments. Strong project management, communication, and stakeholder engagement skills. Operational Mindset: Experienced with DevOps practices, CI/CD pipelines, and a “you build it, you own it” philosophy. Track record implementing security, compliance, and privacy best practices (HIPAA, GDPR, PCI) in communication platforms. Comfort leading incident response and managing on-call rotations for production services. Preferred Experience in telecom, UCaaS, CCaaS, or contact center technology domains. Contributions to open-source real-time communications projects. Familiarity with integrating AI/ML in voice/video applications. Relevant certifications (AWS, CCNP, voice technology, etc.). Why Join Nextiva’s UCXM Platform Leadership? Shape the Future: Drive transformative communication experiences for global businesses and millions of users. Complex, Impactful Challenges: Lead teams solving at-scale, real-time distributed systems problems—delivering carrier-grade reliability, low latency, and high fidelity. Modern Tech Stack: Work with state-of-the-art tools and infrastructure (Kubernetes, microservices, AI/ML, real-time media) and champion zero-downtime deployment practices. Culture of Growth: Join a supportive, innovative organization that values technical excellence, diversity, and continuous improvement. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Role & responsibilities Monitor CPaaS systems, APIs, and platform components (SMS, Voice, Email, etc.) using monitoring tools. Identify and respond to platform anomalies, incidents, and performance degradations in real time. Perform L1/L2 troubleshooting and escalate to appropriate teams based on defined SOPs and SLAs. Work closely with DevOps, Engineering, and Product teams to ensure incident resolution and root cause analysis. Maintain and update incident and change management records. Participate in on-call rotations and shift-based 24/7 support coverage. Perform routine system health checks, failover testing, and patch verifications. Develop and maintain runbooks, SOPs, and knowledge base for recurring issues. Collaborate with telecom carriers and external partners for issue resolution and monitoring. Track and ensure compliance with SLAs, KPIs, and availability targe Preferred candidate profile Bachelor's degree in Computer Science, Information Technology, or equivalent. 1-5 years of experience in NOC, systems operations, or a technical support environment. Familiarity with telecom or CPaaS technologies (SMPP, SIP, WebRTC, APIs). Proficient in Linux/Unix environments and basic scripting (e.g., Bash, Python). Experience with cloud platforms (AWS, GCP, Azure) is a strong plus. Strong knowledge of networking fundamentals (TCP/IP, DNS, load balancing, routing). Understanding of monitoring and alerting tools (Grafana, Zabbix, Datadog, PagerDuty). Excellent communication and documentation skills.

So, what s the role all about The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers hosted solutions. How will you make an impact Troubleshoot issues by resolving them with maximum customer satisfaction. Take full ownership on customer problem/cases, monitor for proper and on time feedback. Document and track all problems, enquires and events in the CRM system. Act as a front line T2 technical contact to interact with customers (business partners and direct customers) Install Nice product update packs and hot fixes. Analyze issues, solve or escalate to the next support level. Have you got what it takes Atleast 4-7 Years of experience in VOIP / Telephony/ NICE products Networking experience. (including analyzing IP network traces using networking tools , example Wireshark) Experience with Windows Operations Systems (2003, 2008) Knowledge on telephony audio and signaling protocols: Analog/Digital extensions, ISDN BRI/PRI, E1/T1/DS-1 trunk, Framing and D-Channel signaling. SS7/VoIP/SIP. Familiarity with Platform hardware components such as HDD, Raid, SCSI, DAT72 and DVD. Knowledge of Storage systems: EMC, Tivoli. Telephony/CTI background ( NICE / Avaya / Cisco, etc) and advance knowledge on IP phones communication Experience at system/application implementation at customer sites. Previous experience/certifications with any recording system - an added advantage. Experience and understanding of troubleshooting server performance issues Well represents NICE in front of customers, both verbally and in writing. Can express themselves appropriately both verbally and in writing. Copes well with conflicts and is able to resolve them. What s in it for you Enjoy NICE-FLEX! Requisition ID: 7257 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE

Role:- Partner Technical Support. Experience:- 6 Years. Location:- Manyata Tech Park, Bengaluru. Interview:- 1st Round:- Virtual,2nd Round:- F2F. About the Role: We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI’s and desired SLA’s

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview We design and support the core voice-powered enterprise applications that drive operations across retail, hospitality, manufacturing, and beyond. Our work spans hardware integration, networking, and client support, enabling seamless connectivity for some of the world’s leading brands. Every day presents new challenges and opportunities to innovate, empowering you to have a lasting impact on cutting-edge solutions. Job Description Own design and development of critical modules Actively participate in writing production grade code and problem solving. Perform code reviews and ensure code quality and consistency across the team. Investigate and resolve issues and continuous optimizations. Perform technical feasibility studies for new features and frameworks. Act as a technical mentor in resolving any bottlenecks, technical debts. Basic Requirements Mandatory Skills: 6+ years of experience in software development with strong expertise in C++11 or higher, multithreading and networking. In-depth knowledge of RTP, RTCP, UDP, TCP protocols. Good understanding of design patterns and building tools, deployment pipelines. Python Scripting and Shell Scripting Hands-on experience with SQLite, Redis, MySQL, and MongoDB databases Strong problem-solving skills and ability to make architectural decisions. Working experience in Linux environment and knowledge of Linux commands Working knowledge of Git, SVN, JIRA. Excellent communication and technical documentation skills. Nice to have Skills: Experience in building real-time applications for VoIP, PTT Good hands-on experience in building scalable client server architecture modules. Good understanding and hands-on on relational and non-relational databases. Familiarity with source control tools like SVN and Git, and project tracking tools like Jira Having a good understanding of audio codecs like G711, G722, Opus is a plus. Educational Qualifications: Bachelor’s degree in computer science, Electronics & Communication, Electrical Engineering, Information Technology, or a related technical discipline (Optional but preferred) Master’s degree (M.Tech/M.S/MCA.) in a relevant field is a plus. Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan No EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Incident Manager Location: Bengaluru, KA, 560076 As an Incident Manager, you will: Have the ability to decipher technical information on fault tickets and route tickets to L2 wherever applicable within defined KPI measures Be able to record the issues received and classify them as Incidents Undertake an immediate action in order to restore a failed Service as quickly as possible Provide L2/L3 level support to customers in isolating, diagnosing, reproducing and solving technical issues in a timely manner. Understand and manage client expectations to ensure strong client service and satisfaction Communicate with the customer on the status and provide regular progress updates by o Attending Incident resolution calls with clients and internal stakeholders o Representing the team on routine Incident update calls with clients o Managing clients on live calls Work with respective support teams for Incident investigation, diagnosis and resolution. • Determine if an incident needs to be escalated according to priority and severity of issue • Participate in Incident review following major Incidents • Draft and prepare final RCAs for Sev-1s and Sev-2s • Facilitate and support lessons learned reviews and track RCA and remediation items. • Monitor the Incidents and manage workload in their respective queues to ensure that client’s SLAs and internal OLAs are respected • Actively contribute to the Knowledge Base and other organization driven initiatives. • Have a level-headed customer-first approach and be passionate about solving customer issues. Have a strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. Able to work independently, responding to customer issues and driving them to resolution with minimal supervision • Prepare incident reports and trackers ( Internal/ External / Ad hoc) • Work on real-time notifications for incident communication to clients We are looking for a self-motivated, client-facing and knowledgeable Incident Managers who embraces challenges supporting a Global Customer Base. Critical Skills Communication Ability to communicate confidently and effectively at all levels- Both verbally and in written, with clients and within org. Logical approach to problem solving Adhere to predefined Incident Management Process Should be able to distinguish between different severities and priorities as per defined definitions and act accordingly Should be able to recognize incidents eligible to be escalated to Engineering and Dev teams Technical Should be able to understand and collect the prerequisites helpful for primary troubleshooting of the issue reported. Mandatory Requirements In depth knowledge of Linux and troubleshooting skills Hands on experience on Telco Call flows (MO & MT) / VoIP and Telecom networking protocol Strong previous experience with various telecom technologies, including knowledge of hosted and SIP technologies - SIP Error Codes/Methods Experience on SMSC, USSD, VAS, SDP (Service Delivery Platform) SDP / RDP knowledge SS7 protocol & concepts Knowledge of Wireshark, SMS and TCPdump Networking Concepts Desired Hands on experience with MySQL or PgSQL, Mongo DB Knowledge of CLOUD based operations.

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is building a cutting-edge Voice and Video Platform to power its Unified Communications (UCaaS) and Contact Center (CCaaS) solutions, serving over 100,000 businesses globally. This cloud-native, carrier-grade platform is central to the Nextiva Unified-CXM suite, delivering seamless voice, video, and messaging with 99.999% uptime and compliance with top security standards (HIPAA, SOC 2, GDPR). We're seeking a Software Engineer with deep real-time communications expertise to help design and evolve this mission-critical platform. You'll work with technologies like WebRTC and SIP to build scalable, low-latency systems for call signaling, media streaming, and processing. The role involves full lifecycle ownership—from design and development to deployment and monitoring—within a fast-paced, agile team. Ideal candidates are inventive engineers passionate about real-time media, distributed systems, and VoIP/telecom protocols. You'll collaborate closely with cross-functional teams and use automation and AI-assisted tools to deliver high-quality, reliable software. This role reports to the Senior Engineering Manager for the Voice & Video Platform Team within Nextiva's Product & Technology organization. Key Responsibilities Voice/Video Service Development: Design and maintain core services for voice and video calling, including call control, routing, conferencing, and recording using WebRTC and SIP. Ensure low-latency, high-volume performance. Real-Time Media Processing: Build and optimize audio/video streaming components using RTP, codecs (Opus, G.711, H.264), and DSP techniques like echo cancellation and jitter buffering to deliver high-quality communications. Platform Integration & Performance: Extend open-source telephony frameworks within a microservices architecture. Optimize system performance across networking, OS, and code layers to meet strict latency and throughput goals. Cloud-Native Infrastructure: Develop resilient, cloud-native services with active-active failover, high availability, and zero-downtime deployments using Docker, Kubernetes, and CI/CD pipelines. Feature Innovation & AI Integration: Collaborate on advanced features like smart call routing, video conferencing, and AI-powered voice agents, transcription, and sentiment analysis—built with scalability, security, and compliance in mind. Quality & Automation: Own testing and quality with comprehensive unit/integration tests, CI pipelines, and AI-assisted tools. Simulate edge cases and stress conditions to ensure reliability. Cross-Team Collaboration: Work with Network Engineering, UCXM, Contact Center, and SRE teams to integrate telecom infrastructure and expose APIs/SDKs for client applications. Support troubleshooting for key customers when needed. DevOps & On-Call: Contribute to infrastructure automation, monitor service health, and participate in on-call rotations to resolve production issues and continuously improve system reliability. Documentation & Knowledge Sharing: Maintain clear technical documentation and share expertise through tech talks, postmortems, and mentoring. Stay current on real-time communications trends and bring innovations to the team. Success in this role is measured by delivering a highly reliable, scalable, and high-quality voice/video platform with five-nines uptime, excellent media performance, and timely feature delivery—empowering seamless, AI-enhanced communication experiences for customers. Qualifications Education: Bachelor's in Computer Science, Engineering, or related field required; Master's in networking or distributed systems is a plus. Equivalent experience in real-time communications also considered. Real-Time Communications: 5+ years in VoIP/video systems with strong expertise in WebRTC and SIP. Deep understanding of signaling flows, SDP, ICE, STUN/TURN, and DTLS-SRTP. Programming Skills: Proficient in C/C++ with multithreading and performance tuning. Experience with Go/Java for microservices and Python/Bash for automation is a plus. Networking & Protocols: Strong grasp of TCP/UDP, TLS, DNS, and media codecs (Opus, G.729, H.264). Familiarity with SIP proxies, media servers, PBX systems, and PSTN integration is valuable. Scalability & Reliability: Experience building distributed, fault-tolerant systems using cloud platforms (AWS/GCP/Azure), Docker, and Kubernetes. Skilled in designing for high availability and active-active failover. Media & DSP: Knowledge of DSP techniques (echo cancellation, jitter buffering), media quality tuning, and video optimization (e.g., SFU architecture) is a plus. Security & Compliance: Understanding of VoIP security (TLS, SRTP, authentication) and compliance standards (HIPAA, GDPR, PCI). Able to design secure, privacy-conscious systems. Collaboration & Communication: Strong communicator and team player with Agile experience. Comfortable owning features end-to-end and working cross-functionally. Adaptability & Learning: Passion for staying current with RTC, cloud, and AI trends. Eager to experiment, learn, and improve continuously. Preferred: Experience in telecom, UCaaS, or CCaaS environments. Contributions to open-source RTC projects. Interest in AI/ML for call optimization or developer productivity. Relevant certifications (e.g., AWS, CCNP, voice tech). Why Join Nextiva's UCXM Platform Engineering Team? Build the Future of Business Communication: Your code will power millions of calls and meetings, directly impacting how businesses connect. Tackle Complex Challenges: Solve real-time, distributed systems problems at scale—low latency, global reach, and high fidelity. Deliver Carrier-Grade Reliability: Learn to build systems with 99.999% uptime, mastering quality, resilience, and observability. Work with Modern Tech: Use a global, cloud-native stack (Kubernetes, microservices, C/C++, real-time media) with zero-downtime deployment practices. Thrive in a Collaborative Culture: Join a skilled, supportive team that values innovation, knowledge sharing, and continuous improvement. Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-PJ1 #LI-HYBRID

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is seeking hands on, experienced, and visionary Engineering Manager to lead our Voice and Video Platform team, driving the engineering strategy and execution behind our cloud-native Unified Customer Experience Management platform which serves needs and has capabilities that were formerly offered with UCaaS or CCaaS products. You will guide talented software and DSP engineers who are building a global, carrier-grade platform that delivers seamless voice, video, and messaging for over 100,000+ businesses worldwide. The ideal candidate is deeply technical, passionate about real-time media and distributed systems, and skilled in fostering innovation, collaboration, and operational excellence. Key Responsibilities Team Leadership & Development: Mentor, coach, and develop a high-performing team of software and DSP engineers. Foster a culture of technical rigor, continuous learning, and shared ownership across the full software lifecycle. Technical Strategy & Execution: Define and execute technical vision for real-time voice/video services, media processing, and cloud-native microservices. Set engineering standards and drive architectural evolution in areas such as WebRTC, SIP, RTP, media gateways, and AI-powered features. Platform Reliability & Performance: Champion best practices for designing, building, and operating scalable, low-latency, and highly available communications infrastructure. Oversee efforts in end-to-end quality, resilience, and continue to offer 99.999% uptime with zero maintenance windows ensuring seamless experiences for global customers. Product Innovation: Collaborate with Product Management, AI/ML, and UX teams to deliver advanced features like AI voice agents, smart call routing, video conferencing, and speech analytics—always balancing innovation, security, and compliance. Operational Excellence: Instill DevOps principles—automation, CI/CD, observability, and on-call readiness—across teams. Drive continuous improvement through data-driven monitoring, postmortems, and proactive incident management. Cross-Functional Collaboration: Serve as a key technical liaison, working closely with SRE, Network Engineering, UCXM, and Contact Center teams. Ensure robust API/SDK exposure for clients and help resolve escalated customer issues efficiently. Knowledge Sharing & Documentation: Promote a culture of documentation, technical talks, and mentorship to share expertise both within and beyond your teams. Stay current on real-time communications trends and foster adoption of emerging technologies. Qualifications Education: Bachelor's in Computer Science, Engineering, or related field required; Master's in networking or distributed systems is a plus. Equivalent experience in real-time communications also considered. Experience: 8+ years of software development experience, including 3+ years in a technical leadership or management role. substantial experience building and deploying VoIP, video, or real-time communication systems. Real -Time Communications Expertise: Experience developing VoIP or real-time communication systems. Strong knowledge of SIP protocol, WebRTC, and related networking (RTP, NAT traversal). Proven ability to implement call logic and troubleshoot signaling and media issues. Deep understanding of signaling flows, SDP, ICE, STUN/TURN, and DTLS-SRTP. Understanding of open source frameworks like Free Switch and/or Asterisk is necessary. Audio/DSP Expertise: Hands-on experience with audio processing in real time. Familiarity with noise reduction, echo cancellation, jitter buffers, and other voice QoS techniques. Comfort optimizing or using audio codecs (Opus, EVS, etc.) and improving call quality under varying network conditions. Technical Expertise: Proficient in C/C++ with multithreading and performance tuning. Experience with Go/Java for microservices and control logic and Python/Bash for automation is a plus. Networking & Protocols: Strong grasp of TCP/UDP, TLS, DNS, and media codecs (Opus, G.729, H.264). Familiarity with SIP proxies, media servers, PBX systems, and PSTN integration is valuable. Scalability & Reliability: Experience building distributed, fault-tolerant systems using cloud platforms (AWS/GCP/Azure), Docker, and Kubernetes. Skilled in designing for high availability and active-active failover. Cloud & Scalability: Experience building and deploying services in a cloud-native environment (Docker, Kubernetes). Knowledge of designing scalable microservices and using cloud infrastructure (AWS, GCP, or Azure) for load balancing, monitoring, and fault tolerance. Voice AI Familiarity: Exposure to integrating speech recognition and text-to-speech in applications. You've perhaps worked with voice assistants, IVR systems, or call center AI – you understand basic latency/accuracy trade-offs and how to interface with speech APIs/SDKs. Leadership Skills: Demonstrated ability to lead high-performing engineering teams through the complete software development lifecycle in fast-paced, Agile environments. Strong project management, communication, and stakeholder engagement skills. Operational Mindset: Experienced with DevOps practices, CI/CD pipelines, and a "you build it, you own it" philosophy. Track record implementing security, compliance, and privacy best practices (HIPAA, GDPR, PCI) in communication platforms. Comfort leading incident response and managing on-call rotations for production services. Preferred: Experience in telecom, UCaaS, CCaaS, or contact center technology domains. Contributions to open-source real-time communications projects. Familiarity with integrating AI/ML in voice/video applications. Relevant certifications (AWS, CCNP, voice technology, etc.). Why Join Nextiva's UCXM Platform Leadership? Shape the Future: Drive transformative communication experiences for global businesses and millions of users. Complex, Impactful Challenges: Lead teams solving at-scale, real-time distributed systems problems—delivering carrier-grade reliability, low latency, and high fidelity. Modern Tech Stack: Work with state-of-the-art tools and infrastructure (Kubernetes, microservices, AI/ML, real-time media) and champion zero-downtime deployment practices. Culture of Growth: Join a supportive, innovative organization that values technical excellence, diversity, and continuous improvement. Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-PJ1 #LI-HYBRID

Capital Numbers is looking for a highly motivated Sales Development Representative (SDR) / Business Development Representative (BDR) to join our growing demand generation team. The primary responsibility of this role is cold calling, outbound outreach, lead generation, and initial qualification of potential clients across the UK, Europe, APAC and USA markets. This is a phone-heavy role and requires exceptional communication skills in English , with a strong command of UK and US English accents and nuances. Candidates with prior experience in international cold calling, technical support, or outbound call centre environments are highly preferred. Key Responsibilities: Conduct outbound cold calls to prospective clients in the UK, Europe, APAC, and USA markets. Qualify leads through active conversations to assess their needs, challenges, and potential fit for Capital Numbers’ services. Generate a consistent pipeline of qualified leads for the sales team. Accurately maintain all records of calls, leads, and opportunities in CRM systems. Follow up on warm leads, nurture client relationships, and schedule discovery calls for the sales team. Consistently meet and exceed weekly/monthly targets for cold calls, lead qualification, and appointments. Collaborate closely with the sales and marketing teams to refine and optimize outreach strategies. Key Requirements: Education: B.Tech / M.Tech (any discipline) preferred. Experience: 2–5 years of relevant experience in international cold calling, client handling, or technical support. Proven success in outbound lead generation and cold calling. Exceptional verbal and written communication skills in English, with proficiency in UK and US English. Prior experience in international call centers (technical support or sales process) is highly preferred. Strong understanding of basic software terminologies and industry language. Comfortable working in a fast-paced, target-driven environment. Proficiency in CRM tools, ticketing platforms, and VoIP calling systems. Willingness to work night shifts aligned with Europe/UK/US time zones. Self-motivated, confident, and customer-centric with a strong sense of ownership.

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com Want to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/ As a VOIP Support Engineer/ Carrier Manager reporting to the Telecommunications Operations Manager, you will be at the forefront of Cyara's global telecommunications strategy, making high-stakes decisions that directly impact our operations, competitive standing, and customer relationships. This pivotal role demands deep industry knowledge, strategic thinking, and the ability to make critical judgments in real-time. You'll be instrumental in maintaining our competitive edge through innovative solutions, strategic vendor relationships, and direct customer engagements. Your expertise will be crucial in navigating complex telecommunications challenges, often under pressure, to ensure our services remain cutting-edge and reliable for our high-value clients. As a key customer-facing representative, you'll leverage your technical acumen and interpersonal skills to influence and guide customers in their telecommunications strategies, aligning their needs with Cyara's solutions. Your ability to build trust, communicate complex concepts, and drive strategic decision-making will be essential in fostering long-term customer relationships and contributing to Cyara's market leadership. You will be responsible for: Making high-stakes decisions in real-time to resolve critical telecommunications issues Developing and maintaining strategic relationships with 100+ telecommunications vendors, including major global carriers, with decisions impacting multi-million-dollar contracts and service quality for Fortune 500 clients Leading time-sensitive troubleshooting efforts for high-priority enterprise clients Architecting bespoke telecommunications solutions in collaboration with Sales and Pre-sales teams to secure and retain top-tier clients Influencing customer decisions and strategies related to telecommunications solutions Serving as the telecommunications subject matter expert, collaborating closely with Infrastructure, DevOps, Engineering, and Product teams to drive platform improvements and feature development Continuously evaluating and implementing new technologies to maintain Cyara’s competitive advantage Providing expert guidance on complex telecommunications architectures, including SBCs, troubleshooting critical issues in real-time, and collaborating with internal teams to develop cutting-edge solutions Ensuring compliance with evolving telecommunications regulations, particularly in the US and EU markets Collaborating with cross-functional teams to drive platform improvements based on telecommunications expertise Negotiating cost-effective solutions with carriers that directly impact profit margins Let’s talk about your skills/expertise: Ability to make high-stakes decisions quickly and effectively in a complex, fast-paced environment Demonstrated ability to influence and guide customer decision-making processes Flexibility to work across multiple time zones, with a particular emphasis on aligning with US business hours Comprehensive mastery of telecommunications channels and Network Services, including Voice/PSTN, Mobile/SMS, WebRTC, MPLS, and AWS Exceptional problem-solving skills, particularly under pressure and with limited guidance Ability to work effectively with ambiguity, adapting to changing priorities and unclear situations Expertise in live troubleshooting of critical issues within a complex platform environment Comprehensive mastery of telecommunications channels, Network Services, and SBCs Strong leadership and communication skills to influence cross-functional teams and drive technological innovation Deep understanding of telecommunications regulatory frameworks in key global markets Proven track record in strategic vendor management and negotiation Strong business acumen to align telecommunications strategies with overall company objectives Ability to quickly learn and operate Cyara’s complex CX Assurance platform Education & Experience: 5+ years of extensive experience in Telecommunications or Contact Centre domains, with a focus on high-value enterprise solutions Demonstrated experience in managing relationships with major telecommunications carriers Proven track record of implementing innovative telecommunications solutions in a global enterprise environment Experience in collaborating with sales teams to secure high-value contracts Background in navigating complex regulatory environments in the telecommunications industry This role offers a unique opportunity to shape the future of Cyara’s telecommunications infrastructure through high-impact decision-making and strategic thinking, directly contributing to our global expansion strategy and competitive advantage.

Role & responsibilities The person would be responsible to support business in end to end solutioning of M2M/IoT and other core products like Managed Wifi, Airtel IQ. He/She would be working as a single SPOC for all business teams to understand the market requirement and design the network accordingly. He/She would be responsible to reach out to the customers to understand their requirement and build solutions. He/She would be required to simplify, streamline the process and ways of working for existing/upcoming product/solution. Preferred candidate profile PS core Expertise. Good knowledge of IP/MPBN/MPLS/CS Core/ IMS. Understanding of VOIP/SIP/IP PBX/SIP Trunking/PRI. Excellent collaboration and Execution Skills. To plan and implement comprehensive product management strategy for the CORE connectivity product line. To simplify, streamline the process and ways of working for all the existing and new products/solutions To launch new products for B2B (M2M/IOT, NBIoT, Packet Core, Voice Digitization, Cloud PBX, SIP PRI, Managed Wifi, Bulk SMS) while stitching all processes wrt customer on-boarding, provisioning, delivery and support/assurance. To focus on automation of the existing customer on-boarding and support processes. To work with business teams to understand the market requirement as per the latest of technologies and to co-create solution and processes with the help of backend teams for core products. To govern complete life cycle of Core products from Operations/Performance and planning perspective. Manage and lead cross-functional teams for timely delivery of Projects.

Job Title: Network Engineer - NetSkope Experience: 3-5 Years Location: Hyderabda Employment Type: Full-time Preferred immediate Joiners We are seeking a highly skilled Lead / Network Engineer with extensive experience in Cisco technologies, network security, and monitoring tools . The ideal candidate will be responsible for designing, implementing, and maintaining enterprise network infrastructure, ensuring high availability, security, and performance. This role requires expertise in Cisco Meraki, Cisco Routers & Switches, Wireless Controllers, Firewalls, UC solutions, and network monitoring tools like SolarWinds . Key Roles & Responsibilities 1. Network Design & Implementation Design, configure, and deploy Cisco Meraki, Catalyst switches, routers, and wireless controllers . Implement and manage Cisco ASA Firewalls, VPNs, and security policies . Deploy and maintain Cisco Unified Communications Manager (CUCM), IP Phones, and Jabber . Configure and optimize Cisco ISE for network access control and authentication. Manage Netskope Proxy for secure web gateway and cloud security. Administer Forti Authenticator for multi-factor authentication (MFA). 2. Network Security & Compliance Ensure network security by implementing Cisco ISE, Firewalls, and Zero Trust policies . Monitor and mitigate security threats using Netskope, Cisco ASA, and ISE . Enforce compliance with industry standards (ISO, NIST, GDPR). 3. Network Monitoring & Troubleshooting Use SolarWinds for network performance monitoring, alerting, and reporting. Troubleshoot complex network issues related to LAN/WAN, VoIP, and wireless networks . Conduct root cause analysis (RCA) for network outages and performance bottlenecks. 4. Team Leadership & Collaboration Lead a team of network engineers, providing guidance and mentorship. Collaborate with IT security, cloud, and infrastructure teams for seamless operations. Document network configurations, policies, and procedures. 5. Vendor & Stakeholder Management Coordinate with Cisco TAC and other vendors for escalated support. Liaise with business stakeholders to align network solutions with organizational goals. Required Skills & Qualifications 4-10 years of hands-on experience in Cisco networking and security . Strong expertise in: Cisco Meraki, Catalyst Switches, Routers, Wireless Controllers Cisco ASA Firewalls, VPNs, and ISE Cisco CUCM, IP Phones, Jabber Netskope Proxy, Forti Authenticator SolarWinds (NPM, NCM, SAM) Certifications preferred: CCNP/CCIE, Cisco Meraki, Fortinet, or equivalent . Strong troubleshooting, analytical, and leadership skills. Experience in SD-WAN, Zero Trust, and cloud networking is a plus.

∙ Perform all tasks of a AV Operations Technician ∙ Able to properly place microphones on clients and provide instruction on their proper use and placement ∙ Able to control source levels on mixing console to setup for meeting and adjust levels during meeting ∙ Able to set up system for basic presentation sources with Crestron system ∙ Able to set up audio and zoom calls with Crestron system ∙ Able to pair wireless microphones and confirm that the frequencies are correct ∙ Understands the main components of AV system o Mixers, switchers, routers, KVM, displays, microphones, receivers, etc. General and Technical Skills: Able to clearly communicate any issues encountered to production team Set up and configure portable systems, including microphones, wireless microphones, digital mixing consoles, amplifiers, and various loudspeakers Use digital mixing consoles Use and monitor wireless microphone channels Use Crestron system Set up events without control system Understand system signal flow General ∙ Be able to clearly, concisely, and completely document system issues ∙ Be able to translate Technical Directors instructions to system commands ∙ Be able to react and troubleshoot issues under pressure and in a timely fashion ∙ Be able to determine when a contingency plan should be deployed vs. continuing troubleshooting 100% fix, troubleshoot, or just power down for event ∙ Be able to run an event while managing an assistant operator ∙ Properly test microphones and conference far ends as they will be used in the event, and echo is introduced during event ∙ Properly ring out room. Using high/low pass filters instead of notch filters Able to operate production switchers Ability to set up events without control system Understand system signal flow Able to set up and troubleshoot Zoom Calls Understanding of lighting Able to set up PTZ Cameras Able to use various presentation software Control various video processors Requirements ∙ Minimum of 3 years’ experience servicing and/or installing systems in a client facing capacity with prior corporate support services experience w/strong problem-solving and troubleshooting skills. ∙ Must have clear and effective written and verbal English communication skills, as well as organizational and interpersonal abilities. ∙ Must always look/present well and communicate clearly and effectively to management and clients. Always presents a positive image of self and company. ∙ Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations, maintaining a high level of customer satisfaction to encourage repeat and referral business. ∙ Detail-oriented w/strong problem-solving and troubleshooting skills with the ability to think outside the box to solve complicated issues that may arise. Uses different tactics for resolving conflicts/issues prior to escalation; follow approved escalation procedures when appropriate. ∙ Network troubleshooting experience. Knowledge of commercial IT networks for LAN or WAN. Experience with VoIP networking products and PBXs such as Nortel, Avaya, Cisco, NEC, Shoretel, Mitel, etc. are a PLUS. ∙ Working knowledge of XP, Win7, W10, MS Office Suite, Mac OS, Networking protocols. ∙ Must have flexible schedule as overtime may be needed. Support hours range from 8am to 10pm, Mon to Friday; occasionally provide weekend support coverage. We support our clients 24/7/365 so this individual will be part of a team that rotates shifts for full coverage.

Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Sr Network Engineer Level II Summary: An Engineer II/III operates within standard operating procedures (SOP) and reacts to client outages with the appropriate level of urgency. An Engineer II/III applies critical thinking skills to troubleshoot and provide problem determination and resolution for incidents with undocumented resolution procedures. An Engineer II/III performs technical work as defined in tickets assigned to a technology queue, and owns all incidents (excluding Severity 1) until resolved, engaging other engineers as necessary. An Engineer II/III establishes his/her own work priorities based on existing guidelines, and reviews his/her own work for completeness and accuracy. An Engineer II/III is responsible for mentoring other engineers as appropriate. An Engineer II/III creates and edits training manuals and technical procedures, and is responsible for self-training, which includes reading technical journals or other materials to learn about personally relevant technologies in accordance with his/her individual development plan. An Engineer II/III is expected to immerse him/herself in technical knowledge. An Engineer II/III has demonstrated complex problem solving, inductive reasoning, critical thinking, and problem sensitivity. Education/Experience: -4-6 years of experience. - Bachelor’s degree in Telecommunications, Computer Science, Engineering, or related discipline, or an equivalent combination of education and experiences. - Experience in planning, deployment, and operational support of advanced technologies and applications. Skills and Competencies: -Passion for technology demonstrated by success in a technical field, technology-related internships, or by technology-focused, extra-curricular activities. - Demonstrated complex problem solving, inductive reasoning, critical thinking, and problem sensitivity at work and in personal circumstances. - Strong work ethic demonstrated by a successful work track record. - Strong technical aptitude demonstrated by successful completion of technical certifications, individual mastery of technical topics, or by success in technology-related internships. - Drive for success demonstrated by consistent high achievement in personal and academic endeavors. - Ability to effectively communicate with clients and end users. Preferred Qualifications: • Working knowledge in a number of the following technology areas: • Hardware: o Meraki and CraddlePoint Solutions o Switches – Cisco IOS and Nexus platforms o Routers – Cisco IOS and IOS XE platforms o Firewalls - Cisco ASA and FWSM platforms, Palo Alto o Load Balancers - Cisco ACE, CSS, F5 LTM and F5 GSM o WAN Optimization - Riverbed Steelhead and Cisco WAAS • Network Technologies/Topologies: o WAN - MPLS, MPLS Layer 2/3 VPN’s, Frame-Relay, GRE/IPSEC VPN, VPN, SIP/PSTN services o Layer 2 networking - 802.1(D,W,S) , Ethernet, PPoE, Ether-Channel o Layer 3 networking - IPv4, IPv6, OSPF, EIGRP, RIP (v2), BGP, MP-BGP, PFR, OSPFv3, EIGRPv6, RIPng, Advanced Redistribution, VRF-lite o Multicast Networking - Multicast (Sparse + Dense), MSDP, Anycast, Auto-RP, BSR, PIM, SSM o Security - CBAC, Zone-Based firewall, Reflex ACL, NAT, IP Source Guard, uRPF, Cisco IPS/IPS, RSA Envision o QOS – Congestion avoidance and congestion management. MQC, CBWFQ, LLQ, NBAR, WRED, Auto-QOS o VOIP - Cisco voice gateway functionality, SRST o Unified Computing/Virtualization - Design, support, configure, upgrade Cisco UCS systems o Data Center - FabricPath, FEX, vPC, UCS, FCoE o Wireless – Cisco Wireless LAN controllers, lightweight and autonomous AP models, Cisco Prime Infrastructure, MSE, Aruba and Meraki o VPN - SSL VPN, IPSec VPN, and DMVPN (phase 1 and 2), EZVPN, Anyconnect • Additional knowledge/skills: o Operating System/utilities - Windows 7, Windows 2008 Server, Windows XP Professional, Red Hat Linux, Solaris, DNS, DHCP, Netflow, WireShark o Professional skills - Network drawing tools including MS Visio, presentation skills and experience including MS PowerPoint • Hands-on experience in a large enterprise or data center environments • CCNA/CCNP/PCNSE/SD-WAN or equivalent. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Do you want to be at the forefront of designing and implementing cutting-edge network solutions? Within our Network Services team at Kyndryl, you will be the go-to expert for providing top-of-the-line technical solutions throughout the entire solution lifecycle. You will be responsible for creating local and wide-area network solutions that utilize multiple platforms and protocols, ensuring that our customers have the best possible network infrastructure to support their business needs. Your skills in routers, networking controllers, bridges, and networking software will be essential as you troubleshoot network issues and coordinate with vendors to install the latest hardware and software, such as routers and switches. Not only will you help keep our customer’s networks running smoothly, but you will also work on project implementation, conduct project planning and cost analysis, and build proof-of-concept solutions with networking system technology. In this role, you will have the opportunity to review project requirements, communicate them accurately to the team, and ensure they are appropriately fulfilled. You will use your expertise to design and implement local and wide-area network solutions, including IP and VOIP, that address customer requirements. You will also provide high-quality technical solutions to our customers to prepare them for implementation, go-live, and maintenance. If you are excited about using your technical expertise to create innovative network solutions and provide outstanding customer service, then this is the role for you! Your Future at Kyndryl At Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive a lot of support for training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers – including new wireless and 5G technologies – not yet adopted by most companies. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 5+ years of Networking experience with large enterprise Networks. Proficient knowledge in Switching, routing, BGP, EIGRP, tunneling. LAN/WAN and WLAN knowledge, Cisco Wireless, Meraki Proficient with Firewalls. ASA Firewalls, Palo Alto. Experience focused on network support, configuration, and implementation. Experience in core switching, routing, MPLS, and firewalls. Networking and security architecture and engineering support experience across local, regional, and global domains. Ability to effectively execute multiple IT projects and deadlines with limited supervision. Preferred Technical And Professional Experience Application Centric Infrastructure (ACI) deployment and data center experience. Experience with design and implementing Software Defined Network (SDN) and large complex networks, Prisma SD-WAN. Experience with protocols and technologies such as, BDP, OSPF, MP-FBP EVPN, VXLAN, or VPC, Prisma SASE, Azure Networking. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

When you join Verizon You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What Youll Be Doing... You will be creating quotes for RFQs, RFIs, RFPs, pricing exercise and Amendment requests for customers across the globe. You will be working with the Facilitator (FS), Deal Strategists (DS), Address Validation, Client Partners, Solution Architects, Pricing, Globalink, Legal, Primax CPE and product managers to ensure all quotes are done accurately and in timely manner. You will be required to support on Project Implementation for clean orders and provide complete handover to other support teams (Quick Start). Escalate on other parties in case of not meeting their KPI/SLA or for issues that might jeopardize meeting deadlines and proactively inform the Facilitator/Manager/Deal Strategist about risks and issues on the Quote/Order. Provide regular update/status on the tasks of the request, to the FS, track progress and report day-to-day activity/status to AT/Sales in the absence of the FS. Assist FS in gathering all the required information to populate customer sheets and help populate wherever required. You will be responsible to meet all the internal milestones of the RFP requests. At the same time you will be upskilling and gaining knowledge of all Verizon products for quoting. You need to adhere to the team KPIs. You will be required to build Quotes on tough deadlines. Gain knowledge on various pricing tools and applications like PQ, PremiSys, vPrice, Cameo, Canvas, Sheet parser etc. Gain knowledge on various products and solution offerings to Enterprise customers like PIP, CPE, SDWAN, VOIP, Blue Jeans, Point to Point connections etc. You will work in assigned shifts in respective region time zone - USA, EMEA and APAC. What Were Looking For... You love to collaborate with different teams and overcome challenges to turn around requests in the quickest possible way that delights the Sales team. You communicate with clarity and detailing the analysis through the eyes of the center of excellence team. You'll Need To Have Bachelors degree and one or more years of work experience. One or more years of relevant work experience. Knowledge of different functions in MS Excel. Fluency in English. Even better if you have one or more of the following: Strong verbal and written communication skills. Interpersonal skills. Excellent organizational and time management skills. Ability to perform under pressure to meet deadlines and have strong customer service focus. Analytical skills. Detail oriented skills. Experience with sales operations and/or contract management. Experience with reading and understanding contracts and invoices. Experience with Telecom industry and products. Willingness to work flexible shifts. Willingness to work on holidays or beyond shift hours when needed to meet deadlines. If Verizon and this role sound like a fit for you, we encourage you to apply even if you dont meet every even better qualification listed above. Where youll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Locations: Chennai, India

a Bit About Us Appknox is a leading mobile application security platform that helps enterprises automate security testing across their mobile apps, APIs, and DevSecOps pipelines. Trusted by global banks, fintechs, and government agencies, we enable secure mobile experiences with speed and confidence. About The Role We're looking for a Jr. Technical Support Engineer to join our global support team and provide world-class assistance to customers in the US time zones from 8pm to 5am IST. You will troubleshoot, triage, and resolve technical issues related to Appknox’s mobile app security platform, working closely with Engineering, Product, and Customer Success teams. Key Responsibilities Respond to customer issues via email, chat, and voice/voip calls during US business hours. Diagnose, replicate, and resolve issues related to DAST, SAST, and API security modules. Troubleshoot integration issues across CI/CD pipelines, API connections, SDKs, and mobile app builds. Document known issues and solutions in the internal knowledge base and help center. Escalate critical bugs to engineering with full context, reproduction steps, and logs. Guide customers on secure implementation best practices and platform usage. Collaborate with product and QA teams to suggest feature improvements based on customer feedback. Participate in on-call support rotations if needed. Requirements 1–4 years of experience in technical support, Delivery or QA roles at a SaaS or cybersecurity company. Excellent communication and documentation skills in English. Comfortable working independently and handling complex technical conversations with customers. Basic understanding of mobile platforms (Android, iOS), REST APIs, Networking Architecture, and security concepts (OWASP, CVEs, etc.). Familiarity with command-line tools, mobile build systems (Gradle/Xcode), and HTTP proxies (Burp). Ability to work full-time within US time zones. Ensure that you have a stable internet connection and work station. Good To Have Skills Experience working in a product-led cybersecurity company. Knowledge of scripting languages (Python, Bash) or log analysis tools. Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI) is a plus. Familiarity with ticketing and support tools like Freshdesk, Jira, Postman, and Slack. Compensation As per Industry Standards Interview Process Application- Submit your resume and complete your application via our job portal. Screening-We’ll review your background and fit—typically invite you on cutshort for a Profile Evaluation call (15 mins) Assignment Round- You'll receive a real-world take-home task to complete within 48 hours. Panel Interview- Meet with a cross-functional interview panel to assess technical skills, problem-solving, and collaboration. Stakeholder Interview- A focused discussion with the Director to evaluate strategic alignment and high-level fit. HR Round- Final chat to discuss cultural fit, compensation, notice period, and next steps. Personality Traits We Admir A confident and dynamic working persona, which can bring fun to the team, and a sense of humour, is an added advantage. Great attitude to ask questions, learn and suggest process improvements. Has attention to details and helps identify edge cases. Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster. Follow timelines and absolute commitment to deadlines. Why Join Us Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours. Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers. Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to train and develop our assets: the employees. We shall also support you all on that journey of yours. Transparency: Being a part of a start-up is an amazing experience, one of the reasons being open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first-hand. Skills:- SaaS, Cyber Security, Technical support, JIRA, SDK, CI/CD and API

Job Description: Senior Technical Program Manager - IT Core Infrastructure & Cloud Services (Offshore Remote) Location: Offshore - Remote Employment Type: Full-time Experience Required: 10+ years in IT Infrastructure, Cloud, Network, and Telecom Services with 5+ years in Program/Project Management Position Overview We are seeking a Senior Technical Program Manager (TPM) to lead strategic initiatives across IT Core Infrastructure, Network, Telecom, and Cloud platforms. This role requires strong program management capabilities combined with deep technical knowledge in enterprise infrastructure technologies including Cisco, Azure, VMware, and hybrid cloud services. The TPM will work closely with global teams, vendors, and client stakeholders to ensure smooth execution of infrastructure transformation and operations. Key Responsibilities Program Management & Governance - Manage full lifecycle delivery of infrastructure programs across data centers, cloud, and enterprise networks - Drive governance of technical and operational projects: scope, schedule, risks, and stakeholder updates - Maintain RAID logs, executive dashboards, resource allocation, and budget tracking - Implement best practices in ITIL, Agile, and hybrid delivery models Network & Telecom Infrastructure - Lead projects involving Cisco routers, switches, wireless LAN controllers, firewalls, and load balancers - Coordinate enterprise network upgrades, segmentation, and performance tuning - Oversee telecom transformations including SIP, MPLS, SD-WAN, and VoIP migrations - Collaborate with ISPs, telecom carriers, and voice solution vendors for service delivery Cloud & Virtualization - Lead Azure cloud platform rollout, governance, and cost optimization programs - Oversee VMware infrastructure including vSphere, vCenter, vSAN, NSX - Manage hybrid connectivity (ExpressRoute, VPN), identity integration (Azure AD), and policy controls - Coordinate IaaS/PaaS migrations and DR/backup architecture Tools, Monitoring & Security Alignment - Govern monitoring, patching, and alerting solutions - Collaborate with InfoSec to align infrastructure projects with NIST, ISO 27001, and Zero Trust models - Integrate infrastructure tooling with ITSM platforms (Ivanti) - Support automation efforts with scripting (PowerShell, Python) and CI/CD pipelines Stakeholder & Vendor Management - Act as key liaison with onshore infrastructure leads, architects, and client IT stakeholders - Lead cross-functional teams and coordinate with managed service providers - Govern outsourcing partners, SLAs, and deliverables for network, cloud, and datacenter services Required Skills & Qualifications - 10+ years of experience in IT infrastructure and network/cloud program delivery - Strong understanding of: Cisco enterprise networking technologies (switching, routing, wireless, firewalls) Azure cloud services (IaaS, PaaS, Azure AD, Defender, ExpressRoute) VMware ecosystem (vSphere, NSX, Horizon, vSAN) Data center operations and remote site infrastructure support ITSM and project tools like ServiceNow, Smartsheet, Jira - Strong verbal and written communication skills; experience interfacing with senior leadership - Capable of managing distributed teams in fast-paced environments Preferred Certifications - PMP or PRINCE2 - Cisco CCNP or CCNA Enterprise - Microsoft Certified: Azure Administrator or Solutions Architect - VMware VCP or equivalent Work Hours - Flexible offshore shift aligned to US Pacific or Central Time - Must be available for daily sync-ups with onshore infrastructure and cloud leadership

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. What Does Success Look Like? We are looking for a Principal VOIP Engineer to lead the architecture and technical direction of our next-gen voice infrastructure. You’ll be responsible for building carrier- grade systems with high availability, low latency, and global scalability- powering mission-critical voice communication in our CCaaS platform. This is a hands-on leadership role where you will influence architecture, establish best practices, and work cross-functionally across Engineering, DevOps, Product, and QA teams. Seniority Level: Principal / Individual Contributor with technical leadership scope. What You’ll Do: Design and implement VOIP (signaling and media) infrastructure using FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine. Architect session border controllers (SBC), NAT traversal, load balancing, and failover strategies. Define standards for call routing and audio quality optimization (codecs, jitter, etc.) Lead initiatives for scalability, observability, security, and resiliency of our voice infrastructure. Troubleshoot live traffic and provide technical leadership during major incidents. Collaborate with Backend and API teams to design provisioning, billing, and call analytics APIs. Evaluate and onboard open-source tools or commercial carriers as needed. Coach and mentor junior/lead engineers in VoIP best practices. What Makes You Qualified? 9 to 12 years of hands-on experience in the Telephony / VoIP / CPaaS domain. Strong knowledge of VoIP Protocols (SIP/SDP, RTP/RTCP), Networking fundamentals (UDP/TCP/IP, DNS, MPLS), QoS (latency, jitter, packet loss mitigation). Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC . Expert-level understanding of SIP, RTP, NAT traversal (ICE/STUN/TURN) , and VoIP security (TLS, SRTP, fraud prevention). Hands-on development experience with FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine. Experience in designing carrier-grade telephony plaforms serving millions of calls. Strong systems programming and debugging skills in C/C++ Strong troubleshooting skills, with experience using network monitoring and debugging tools. Familiarity with distributed systems and cloud-based deployments (AWS, GCP, Azure) Excellent problem-solving, debugging, and performance tuning skills

If playback doesnt begin shortly, try restarting your device. More videos on YouTube An error occurred while retrieving sharing information. Please try again later. About The Opportunity Netrix Global is seeking a skilled and motivated Collaboration Engineer III to support and maintain our voice infrastructure that serves our customers, with a strong focus on Ribbon Session Border Controllers (SBC 5000 series). This role will also require the candidate to become proficient in supporting and maintaining our proprietary or third-party cloud PBX system. The ideal candidate has a solid foundation in VoIP and SIP protocols, with hands-on experience managing cartier interconnects and SBC configurations. How You Will Make An Impact Configure, manage, and troubleshoot Ribbon SBC 5000 series for carrier voice connectivity and SIP routing. Support carrier interconnects, call routing policies, and media handling within the SBC environment. Learn and support the internal third-party PBX platform (training provided as needed). Monitor voice network performance and respond to incidents affecting service quality or uptime. Participate in implementation and migration projects related to SBC infrastructure. Collaborate with telecom vendors and service providers to resolve service-impacting issues. Create and maintain detailed documentation of configurations, processes, and troubleshooting procedures. Provide Tier I/II support for escalated voice-related incidents. Participate in an on-call rotation and after-hours maintenance activities. Exposure to or experience with PBX systems (Avaya, Cisco CUCM, Teams, or Open Source proprietary solutions). Understanding of voice failover, redundancy, and high-availability architectures. Experience scripting or automating configurations using CLI or API (e.g., Ribbon REST API). What You Will Bring To The Table 3+ years of experience in enterprise voice engineering, with at least 1-2 years directly supporting Ribbon SBC 5000 series (or equivalent SBC platforms). Strong understanding of SIP signaling, RTP, and VoIP call flows. Experience with SBC configuration, trunking, and security policies. Proficient in network troubleshooting using tools such as Wireshark and syslogs. Familiarity with carrier SIP interconnects and number porting processes. Strong analytical and troubleshooting skills. Clear and professional communication skills. Willingness to learn and adapt to proprietary technologies. Comfortable working independently and within a cross-functional team. Ability to work US day shift hours. Shift Timing: US Day Shift 8 am - 4 am CST At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country s top system integrators. At Netrix, we re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. What You Can Expect From Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected characteristic. Our hiring, promotion and compensation processes are based on merit, skills, and qualifications, to ensure a fair and unbiased approach for our candidates and employees. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Team: The Test Automation Engineer would be an active member of the Software Quality Engineering Organization , responsible for providing automation and test support for the software releases of Five9. * This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates primarily based in the United States. Responsibilities: Automated testing of Five9 product using Python-based automation framework. New test script development for end-to-end product testing using the automation framework. Test result analysis for executed tests using test framework logs, product logs, and monitoring tools. Support and extend the automation framework. Develop new automation tools. Identify weak points in existing automated processes and workflows, eliminate inefficiencies, and monitor improvements. Collaborate with Development, DevOps, and TechOps teams to align goals and priorities for the Test Automation Group. Participate in Agile software development initiatives (standups, planning, increment planning) to support innovation and enhancement of automation framework and tools through iterative testing. Required Skills: Hands-on experience with Python 3x and/or Java . Solid understanding of programming techniques and algorithms (OOP, multithreading). Proficient with Linux-based OSes . Strong knowledge of VoIP , SIP , WebRTC architecture , and microservice-based web technology . Hands-on experience with Asterisk or FreeSwitch PBX . Network troubleshooting experience (understanding of OSI model , real-time protocols , network management protocols ). 3+ years of experience in similar automation roles. In-depth knowledge of software development processes and testing methodologies. Excellent team player with strong analytical and troubleshooting skills. Practical experience with MySQL . Experience with version control and bug-tracking systems ( JIRA , Git , etc.). Desirable Skills: Experience in REST API automation and/or SDK interfaces (Java, Python, C++, etc.). Strong interpersonal, reliable, and communication skills. Proactive in exploring new automation opportunities. Experience with AWS/GCP automation frameworks for CI/CD processes. Experience in test automation for cloud computing solutions (private or public). Docker experience and a good understanding of container-based approaches. Solid knowledge of Web UI Automation using tools like Selenium . Diversity & Inclusion: Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Privacy Notice: View our privacy policy, including our notice to California residents: https: / / www.five9.com / pt-pt / legal Please Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https: / / www.five9.com / pt-pt / legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Location: Gurugram 48. Network Support: L3 Global support Key skills: CISCO, Palo Alto Firewall, Juniper. Relevant Work Experience 4-5 yrs (so Total work Experience 6+ yrs) We are hiring a Network Engineer to support, maintain, and enhance our enterprise network infrastructure. You will be responsible for implementing network solutions, troubleshooting issues, ensuring security, and working closely with ICT teams globally to maintain high availability and performance of network services. Key Responsibilities: Install, configure, and support routers, switches, firewalls, and wireless systems Troubleshoot and maintain enterprise networks (MPLS, VPN , wireless mesh) Monitor network performance, resolve incidents, and support 24/7 operations Implement network security policies and standards Document processes and maintain up-to-date network diagrams Collaborate with ICT teams and external service providers Support cloud-based application connectivity and network integration Provide L2/ L3 network support and assist in disaster recovery and high availability setups Key Skills & Technologies: Strong knowledge of IP networking, TCP/UDP, OSI model Hands-on experience with: Cisco routers, switches, and ASA firewalls OSPF and BGP routing protocols VPN and MPLS networks Network security (802.1x, Cisco ISE, Palo Alto NGFW) Wireless technologies (Wi-Fi, RF, mesh networks, surveys, spectrum analyzers) Experience with VoIP and cloud-based network services Understanding of hierarchical network design and industry cabling standards Use of network monitoring and incident management tools Qualifications & Experience: Bachelor’s degree in Information Technology or related field Advanced Cisco certifications preferred (e.g., CCNP, CCIE) 4–5 years of enterprise network engineering experience Experience in high-availability networks, DR setups, and global ICT environments Job Types: Full-time, Permanent Pay: ₹800,000.00 - ₹1,400,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your Total work experience? What is your current CTC? What is your expected CTC? What is your Notice period? What is your Relevant work experience with Palo Alto? Experience: Network security: 4 years (Required) Cisco routers: 3 years (Required) Firewall: 4 years (Required) Juniper: 4 years (Required) Location: Gurugram, Haryana (Preferred) Work Location: In person

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs. Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues. Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business). Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection. Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback. Qualifications Preferred Qualifications, Abilities and Experience Proven work experience as a Microsoft Teams Administrator, Specialist, or similar role. Previous involvement in deploying, administering, and supporting Enterprise Unified Communications solutions. Troubleshooting and resolution experience on Microsoft Teams & Hybrid environments set up with Lync Server 2013, Skype for Business Server 2015-2019. Proficient expertise in Microsoft Teams' advanced calling capabilities, encompassing Calling Plans, Direct Routing, Conferencing, Auto attendants and Call queues. Capability to analyze and interpret data captures and trace logs for resolving customer issues in production environments related to Office 365 authentication, call quality, integration, migration, and VoIP. Familiarity with various Teams certified hardware and endpoints. Good understanding of M365 technologies (Preferably MS 900 Certification) Previous hands-on experience supporting Microsoft Teams/Skype for Business/Voice technologies (eg: Cisco, Avaya, Ribbon, etc) (MS 700/MS 721 or equivalent) Previous hands-on experience with Active Directory, Azure Active Directory or other on-premises server Administration like Exchange on-premises. Knowledge of TCP/IP networking, switches, routers, firewalls and protocols. Knowledge of Devices Knowledge of Virtualization Knowledge of Voice communications. Knowledge of Skype for Business hybrid deployments. Other Cloud products. Qualifications Required/Minimum Qualifications 3+ years prior product, customer support and/or technical support experience. Language Qualification: English Language: fluent in reading, writing, and speaking. 7+ years prior product, customer support and/or technical support experience Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.