Job Title: Technical Support Engineer Location: Chennai & Hyderabad Notice: Immediate to 30 days serving JOB SUMMARY: A Network Operations SME position responsible for the providing solutions, support, and operations of the Enterprise network. has an knowledge of Cisco routers, switches, access points, and network hardware. Support Avaya CM, Session Manager, Media Gateways, Session Boarder Controllers Knowledge of Voice protocols such as SIP and VOIP Knowledge of Avaya Oceana/Breeze, IVR, CMS, ACD including vectors and VDNs Knowledge of Nice Call recording and Work Force Management Perform operational support of IT Infrastructure technology including, but not limited to, network, voice, etc. Perform analysis and resolve problems to restore normal IT Infrastructure operational levels. Complete project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects. Assure compliance to required standards, procedures, guidelines and processes. Other duties as assigned or requested. Experience Required: Detailed knowledge on contact center applications (Nice, Avaya CMS, etc.) Operational experience with handling incidents, migration and support for contact center set up Working knowledge remote troubleshooting, desktop support, incident and Service request management . Excellent verbal and written communication skills Excellent customer service skills Excellent attention to detail and procedure interpretation. Qualifications Bachelors Degree in Engineering or equivalent Primary Skill Support Avaya CM, Session Manager, Media Gateways, Session Boarder Controllers Knowledge of Voice protocols such as SIP and VOIP Knowledge of Avaya Oceana/Breeze, IVR, CMS, ACD including vectors and VDNs Knowledge of Nice Call recording and Work Force Management Shift Details: Ready to work in 24/7 rotational shift. Mode: HYBRID - 10 days in a Quarter WFO

Urgent hiring for Level 1 Support Engineers for Delhi Profile: Support Engineer - Level 1 Experience: 0–3 years Ctc- upto 2.4 to 4.2 lacs p.a. Working Days- 6 days Location: Delhi Key Responsibilities: Serve as the first point of contact for customer inquiries and technical issues. Provide technical assistance via phone, email, or chat for issues related to Telecom, VoIP, and Dialer Cloud services. Troubleshoot basic technical problems and resolve customer issues related to service disruptions, product functionality, or configuration. Assist customers with the setup, configuration, and usage of company products and services. Create and maintain detailed records of customer interactions and issue resolutions in the ticketing system. Escalate complex technical issues to Level 2 support engineers when necessary. Follow standard operating procedures for common troubleshooting issues. Provide exceptional customer service and ensure customer satisfaction. Continuously update knowledge of products and services to provide effective support. Collaborate with the technical support team to identify and resolve recurring customer issues. Requirements: Basic knowledge of Telecom, VoIP, and Dialer Cloud services is preferred. Strong communication skills, both written and verbal. Ability to troubleshoot and diagnose common technical problems. Proficiency in using support ticketing systems and customer service tools. Detail-oriented with excellent problem-solving skills. Ability to handle multiple tasks and prioritize effectively. Strong customer service skills with a focus on customer satisfaction. Ability to work independently and as part of a team. A positive, proactive attitude with a willingness to learn. Preferred Qualifications: Associate’s degree or equivalent in BCA, MCA and BTech Computer Science, Information Technology, or a related field. Experience in customer support or technical support is a plus. Familiarity with basic networking and telecommunication concepts. Show more Show less

Responsibilities Hands on experience in Juniper and Fortinet devices. Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols. Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls. Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation. Should support or maintain the customer's or the client's network and other in-house servers and should be able to configure it when needed. Monitor the performance of the network i.e, check its availability and utilization of the network and also it's latency Deliver more efficiency in their work by regularly testing for weaknesses and improve on that. Handle the VOIP system and upgrade whenever necessary. Planning, engineering, and monitoring the security arrangements for the protection of the network systems. Identifying, monitoring, and defining the requirements of the overall security of the system. Creating different ways to solve the existing threats and security issues. Configuring and implementing intrusion detection systems and firewalls Testing and checking the system for weaknesses in software and hardware. Maintaining firewalls, virtual private networks, web protocols, and email security. Creating virus and threat detection systems. Configuring and installing security infrastructure devices. Investigating intrusion and hacking incidents, collecting incident responses, and carrying out forensic investigations. Determining latest technologies and processes that improve the overall security of the system. Using industry-standard analysis criteria to test the security level of the firm. Developing tracking documents to note system vulnerabilities. Reporting the security analysis and monitoring findings. Supervising the configuration and installation of new software and hardware. Implementing regulatory systems in accordance with IT security. Informing the company about the security incidents as soon as possible. Modifying the technical, legal, and regulatory aspects of the system security. Defining and maintaining security policies. Occasionally replacing the security system protocol and architecture Education / Qualifications A skillful, dynamic and multitalented person having required certifications in Networking and hardware engineering. End to end IT Networking administration (WAN & LAN) Antivirus Management Maintaining and administering computer networks and related computing environments Protecting data, software, and hardware by coordinating, planning and implementing network security measures. Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Maintaining, configuring, and monitoring virus protection software and email applications. Monitoring network performance to determine if adjustments need to be made. Conferring with network users about solving existing system problems. Operating master consoles to monitor the performance of networks Designing, configuring and testing networking software, computer hardware, and operating system software. About Hexagon Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies are shaping production and people related ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,500 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB. Hexagon’s R&D Centre in India Hexagon’s R&D Centre in India is the single largest R&D centre for the company globally. More than 2,000 talented engineers and developers create innovation from this centre that powers Hexagon's products and solutions. Hexagon’s R&D Centre delivers innovations and creative solutions for all business lines of Hexagon, including Asset Lifecycle Intelligence, Autonomous Solutions, Geosystems, Manufacturing Intelligence, and Safety, Infrastructure & Geospatial. It also hosts dedicated service teams for the global implementation of Hexagon’s products. R&D India – MAKES THINGS INTELLIGENT MAKE – The ingenuity of creating new solutions, processes, opportunities, by using Hexagon`s Reality Technology. THINGS – Hexagon`s sensors, software, and autonomous tech, stitched together by high-value engineering, and applied to various aspects of human endeavour. INTELLIGENT – To sense, understand, decide or act, either completely or partially, either through human control or autonomously. Everyone is welcome At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here. Show more Show less

Experience : 10+ years About the Project : Were hiring for a strategic engagement with a leading telecommunications client. The role involves contributing to the development and enhancement of a monolithic software image for a custom hardware network device used for peer-to-peer VoIP calling. This device is already deployed in the field with thousands of active users. The engineering efforts include continuous improvement, bug fixes, and new feature development, all delivered to end users through OTA (Over-the-Air) updates. Key Responsibilities : Design, develop, and optimize embedded software running on custom Linux-based network hardware. Enhance and maintain a monolithic software image with a focus on stability and performance for field-deployed units. Diagnose and resolve bugs reported from production devices. Work on integrating and tuning VoIP protocol stacks (SIP, RTP) with FreeSWITCH. Address network-level issues such as latency, jitter, and packet loss for seamless call quality. Implement and optimize audio and signal processing components. Manage build systems and pipelines using Buildroot, Yocto, and Makefiles. Handle OTA upgrade mechanisms and ensure robust update strategies for field devices. Use tools like Wireshark, netmon, and Linux utilities for debugging and performance monitoring. Collaborate with cross-functional engineering teams (hardware, QA, DevOps). Required Skills : Strong programming skills in C/C++ and shell scripting for embedded Linux. Experience with GDB and other debugging tools for embedded systems. Deep understanding of Linux kernel internals, network stack, and device drivers. Experience with FreeSWITCH or similar VoIP media servers. Expertise in SIP, RTP, and network quality troubleshooting (QoS, jitter buffers, NAT traversal). Practical knowledge of signal processing, audio pipelines, and codecs. Build experience with Yocto, Buildroot, Make, and cross-compilation toolchains. Familiarity with OTA delivery systems and upgrade verification processes. Proficient in using Wireshark, tcpdump, netmon, and related network debugging tools. Hands-on with Wi-Fi, Bluetooth, and Linux network manager utilities. Project specific skill : SIP, RTP / SRTP, T.38 and/or G.711 FreeSWITCH / SpanDSP Fluent in C / C++ / C# Understanding of ITU-T compatible soft modems: V.34, V.32bis, V.22bis, V.22 FastConnect, V.21, Bell 103, Bell 212A, V.42, SDLC; Understanding of the Modem-over-IP technology V.150.1; familiarity with the existing solutions (by VOCAL etc) is a plus. RTP, jitter buffer with G.711 voice codec; OS: Linux, Centos. Kernel experience a plus; Device-side development experience is a must have; Wireshark - must be able to interpret PCAP's and to understand and correct communication issues especially for Modem-over-IP applications. The experience in using Git and SW version control; Strong analytical and problem solving skills and self-motivated type that can work independently. Preferred (Bonus) Skills : Contributions to open-source telecom or embedded systems projects. Knowledge of secure OTA update mechanisms, rollback strategies, and signing pipelines. Performance tuning for real-time embedded systems or VoIP gateways. Exposure to containerization (Docker) or CI/CD integration in embedded environments. Education : Bachelor's or Master's in Computer Engineering, Electronics, Embedded Systems, or a related field. Why Join Us : Join a high-impact telecom project with devices already live in production. Work on real-world problems at scale with direct OTA impact on thousands of users. Be part of a collaborative, technically driven environment solving core system challenges. Competitive salary and long-term growth potential with cutting-edge technology. Show more Show less

Job Title: General Manager – Operations Location: Delhi, India Department: Operations Industry: Telecom and IT Reports To: Vice President / Managing Director Job Summary: The General Manager – Operations will be responsible for leading, planning, and managing all operational aspects of the Telecom and IT services division. This includes overseeing network operations, service delivery, IT infrastructure, customer support, vendor management, and driving operational excellence to ensure high performance, reliability, and customer satisfaction Key Responsibilities: Strategic Operations Management: Develop and implement operational strategies aligned with the company’s goals. Lead day-to-day operations across telecom and IT functions, ensuring smooth, efficient, and scalable service delivery. Service Delivery & Customer Experience: Ensure timely and high-quality service delivery across all projects. Improve operational processes to enhance customer satisfaction and SLA adherence. Team Leadership: Lead and mentor cross-functional teams including technical, support, and administrative staff. Set performance targets, conduct reviews, and implement training initiatives. Financial & Resource Management: Develop and manage budgets, forecasts, and resource allocations. Monitor operational expenses and optimize cost-efficiency. Compliance & Risk Management: Ensure operations comply with industry regulations, standards, and internal policies and Proactively identify and mitigate operational risks. Vendor & Partner Management: Manage relationships with third-party service providers, technology partners, and suppliers. Good Negotiation skills for contracts and monitor service-level agreements. Key Requirements: Bachelor's degree in Engineering, Telecommunications, Computer Science, or related field. MBA or Master’s preferred. Minimum 7-8 years of experience in Telecom and/or IT operations, with at least 5 years in a senior leadership role. In-depth understanding of telecom networks (4G/5G, fiber, VoIP, etc.) and IT systems (cloud, security, data centers). Strong analytical, strategic planning, and problem-solving skills. Proven leadership, team management, and interpersonal skills. Excellent communication and stakeholder management abilities. Preferred Certifications: Any certifications will be added advantage. Show more Show less

Sojojob full-time Mid Level Negotiable on-site Lalitpur Skills Required Computer NetworkingIT support Requirements Job Description Bachelor’s or Master’s in Computer Networking, IT Security, Cybersecurity, or a related field 5–8 years’ experience in cybersecurity + IT operations roles Hands-on expertise with ISO 27001, ISMS, EDR/XDR tools, cloud & networks Strong track record in managing IT service delivery and operational KPIs What’s In It For You A Passion-Driven Environment: Work with a team that’s passionate about what they do and driven to succeed. Care for You: We prioritise your well-being, offering a supportive and inclusive workplace culture. Oneness in Diversity: Be part of a diverse team where every voice is heard and valued. Together, we celebrate our successes and grow stronger as one. Role Overview We’re looking for a seasoned Cybersecurity & IT Operations Lead to own and elevate our security posture and IT operations. This is a one-year contractual position with the potential for extension based on performance and organizational needs. This high-impact hybrid role blends strategic cybersecurity leadership with hands-on service delivery. You’ll be instrumental in implementing and managing our ISO 27001-aligned ISMS, overseeing infrastructure, and mentoring distributed teams across Nepal and Australia. This is your chance to build a resilient, secure, and scalable tech environment that empowers every part of our business to thrive. You’re Someone Who Is... A strategic thinker with a hands-on mindset Calm under pressure and energized by solving complex challenges Passionate about cybersecurity trends and continuous improvement Fluent in translating tech issues into actionable business insights What You'll Be Doing Cybersecurity Leadership Implement and manage an ISO 27001-compliant ISMS Lead risk assessments, threat analysis, and incident response planning Drive policies, controls, and audits to enhance organizational security Manage tools like SentinelOne, firewalls, IAM, and access controls Deliver security training and foster a security-first culture IT Operations Oversight Oversee daily IT support/helpdesk operations and SLAs Manage IT assets, procurement, vendors, and SaaS systems (Google Workspace, M365, VoIP, etc.) Optimize ITSM processes and support disaster recovery and business continuity Team Leadership & Strategic Collaboration Lead and mentor IT/security staff across regions Align cybersecurity and IT strategies with business goals Report on risks, metrics, and progress to leadership Drive upskilling and performance initiatives across your team Comprehensive Benefits Five Working Days (Mon-Fri) Complimentary full breakfast Working with cross-cultural teams across Australia and Nepal Medical and accidental insurance coverage for you and two beneficiaries. 18 days of paid annual leave. 12 days of paid sick leave. 1 day floating leave 4 months of paid maternity leave. 1 month of paid paternity leave. 13 days of paid public holidays (Extra 1 day for female employees) Various exclusive bonuses, including profit, festival, and book reading bonus Employee Assistance Program (EAP) for work-based counselling. Employee engagement and well-being activities and events. Educational discounts through partnerships with various top colleges. Continuous learning and development opportunities Monthly and Quarterly Awards and Recognition Employee referral bonus for recommending new hires. Other Jobs at sojojob SEE ALL Computer Science Teacher Sojojob full-time on-site Loan Processing Associate Sojojob full-time on-site Deputy CEO Sojojob full-time on-site Cybersecurity & IT Operations Lead Sojojob full-time on-site Math Teacher Sojojob full-time on-site HR Officer Sojojob full-time on-site Retail Outlet Officer Sojojob full-time on-site Python Backend Developer Sojojob full-time on-site Security Head Sojojob full-time on-site Caregiver Skills Training (CST) Facilitator Sojojob full-time on-site Assistant Relationship Officer Sojojob full-time on-site R&D and Delivery Leader Sojojob full-time on-site Show more Show less

Role Summary: Manage and grow relationships with global voice carriers to ensure high-quality, cost-effective routing. Success in this role means maintaining strong partnerships, optimizing performance, and ensuring seamless operations across telecom routes. Key Responsibilities: Source, onboard, and manage telecom carriers. Negotiate rates and agreements for CC and CLI traffic. Monitor route performance (ACD, ASR, PDD). Resolve service issues and disputes. Optimize costs and route quality. Coordinate with technical and billing teams. Qualifications: 3+ years in telecom or wholesale voice. Strong knowledge of VoIP, CC traffic, and interconnects. Skilled in negotiation and vendor management. Proficient in Excel and traffic analysis tools. Excellent communication and organizational skills. Show more Show less

Please whitelist the domains " lever.co " and " hire.lever.co " with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully! Please only apply for this job if you are located in India General Virtual Assistant (Remote) Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a General Virtual Assistant to start immediately! Duties And Responsibilities Include But Are Not Limited To Store and organize documents and files. Data Entry: prepare lead lists or meeting minutes, transcribe audio recordings, prepare payroll information, and organize research notes. Research products, purchase goods & secure samples. Store, update & collect information for marketing and sales campaigns through a CRM system. Create and send statements or invoices, track payments, and record company expenses. Gather data on trends, industry best practices, and other publicly available information and prepare reports on the findings (e.g., for comparative analysis). Monitor projects, conduct internal communication & organize company data. Coordinate team calendars, prevent scheduling conflicts & ensure clients are on time and prepared for meetings. Prepare itineraries, book hotels, rental cars, etc. Convey information to incoming calls & make calls for appointments or conduct informational inquiries. Reply to emails, follow up on correspondence, organize inbox as per client preferences, and notify clients about important emails. Ad hoc tasks Qualifications At least 6 months to 1 year of experience as a Virtual Assistant At least 18 years of age and completed Senior High School Excellent phone, email, and instant messaging communication skills Solid organizational & time management skills Able to work on a graveyard shift Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP Experience with word-processing software and spreadsheets (e.g., MS Office) Knowledge of online calendars and scheduling (e.g., Google Calendar) Proactive attitude & willingness to be trained Technical Requirements USB Headset with Noise Cancellation feature Working Webcam Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM Main Internet Service Speed: at least 25 Mbps wired connection Backup Internet Service Speed: at least 10 Mbps Benefits Performance Incentives Job Security and Stability Paid Training Inclusive Culture Upskilling Opportunities 100% Work-From-Home Exceptionally Supportive Team Opportunities for Career Growth Fun Work Environment Holiday & Overtime Pay Schedule: US work hours (20-40 hours per week) Location: This is a remote job Salary: Up to INR 32,000 Please Note Only qualified candidates will be invited to take the assessment & scheduled for an interview. We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website. You may also refer your friends using our Affiliate Marketing Program and earn up to INR 2,000 if your referral is hired. Up to INR 32,000/month PI271744855 Show more Show less

: Java Developer Experience: 1-3 yrs Location: Gurugram Immediate Joiner or 15 Days Job Overview We are seeking a highly skilled Java Developer to join our dynamic development team. The ideal candidate will have strong experience in Java programming, designing, developing, and maintaining scalable and efficient applications. This is an excellent opportunity for someone passionate about coding and eager to work in a fast-paced environment. Key Responsibilities Design, develop, and maintain Java-based applications and software solutions. Write clean, maintainable, and efficient code following best practices and coding standards. Participate in all phases of the software development lifecycle, including requirement gathering, analysis, design, coding, testing, and deployment. Collaborate with cross-functional teams, including business analysts, designers, and QA engineers, to build robust applications. Perform unit testing, integration testing, and debugging to ensure high-quality software. Participate in code reviews and provide constructive feedback to peers. Troubleshoot, optimize, and refactor existing code to enhance application performance. Ensure security, performance, and scalability best practices are followed in all aspects of development. Work with databases (SQL/NoSQL) and implement data storage solutions. Stay up to date with industry trends, technologies, and best practices to continuously improve development processes. Provide support for production issues and contribute to root cause analysis and resolution. Key Requirements: Proven experience in Java development (minimum 1-3 years of professional experience). Strong knowledge of Java 8 , including features like Streams, Lambda expressions, and other core Java APIs. Proficiency in object-oriented design and development principles. Experience with Spring Framework (Spring Boot, Spring MVC, etc.) and other Java-based frameworks. Solid understanding of relational databases (e.g., MySQL, PostgreSQL, Oracle) and NoSQL databases (e.g., MongoDB, Cassandra). Familiarity with RESTful APIs and Web Services. Experience with version control systems (e.g., Git, SVN). Understanding of CI/CD pipelines, build tools (e.g., Maven, Gradle), and testing frameworks (e.g., JUnit, Mockito). Good knowledge of multithreading, concurrency, and performance optimization in Java. Strong debugging and troubleshooting skills. Experience with SIP trunking and VoIP technologies, including integration and maintenance. Familiarity with cloud platforms (e.g., AWS, Azure, GCP) is a plus. Experience with containerization (e.g., Docker, Kubernetes) is a plus. Familiarity with Agile/Scrum methodologies. Preferred Qualifications: Experience with front-end technologies (e.g., HTML, CSS, JavaScript, React, or Angular) is a plus. Experience with microservices architecture is a plus. Knowledge of DevOps practices and tools. Familiarity with Apache Kafka or other message brokers is a plus. Travelling to the Client Site may be required. Education & Experience: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). Show more Show less

Experience: 0-3 years Work timings: 7:30 PM - 4:30 AM IST Location: Hyderabad. Employment Type: Full Time, Permanent Night Shift Roles And Responsibilities Handling and addressing user requests related to IT equipment (desktops/laptops and other peripherals). Monitoring, acknowledging, and troubleshooting server and service alerts received on monitoring platforms. Ensuring maximum uptime and availability of the service to the user by resolving issues. Being the first point of contact to resolve or respond to any query or issues related to hardware, software, and basic networking faced by other departments. Taking ownership of any issue. Installing, configuring, and supporting network equipment including laptops, routers, switches, WAN, and LAN. Proficiency with Windows Server 2012/2016, TCP/IP, DNS, DHCP, Active Directory, Office 2013/2016, Office 365, G-suite, VPN client software. Knowledge in user access management - biometric and application access. Knowledge in installing and monitoring security systems like antivirus and firewall. Asset management: naming, tracking, and maintaining reports. Configuring routing and switching to maximize network efficiency and security. Maximizing network performance through ongoing monitoring and troubleshooting. CCTV maintenance, VoIP phone, and ISP. Awareness of ITIL/MCSA/CCNA practices. Network troubleshooting, crimping, and patching. Qualification And Skills Strong knowledge of Desktop Operating Systems (Windows 10 and 11) Familiarity with Server Operating Systems (Windows Server 2016 or above) Understanding of computer hardware components Excellent problem-solving and multitasking abilities Customer-oriented approach Knowledge of network security practices and anti-virus programs Completion of Computer Hardware, Network / CCNA / MCSA Training Ability to manage multiple priorities. OS Installation / Hardware Networking/ Office 365/ G-suite / Troubleshooting Skills / Outlook Configuration / Biometrics / Laptop / WAN /Switching / Server Support / Computer Hardware / LAN / Printer Troubleshooting / DNS / DHCP / Active Directory / VOIP / TCP/IP / V Lan / Switching & Routing 3 must haves Service desk 4/5 Configuration 4/5 Troubleshooting, Networking 4/5 Welcome to W3Global ( www.w3global.com ) - Your Pathway to Perfect Staffing At W3Global, we stand at the forefront of staffing excellence, committed to a singular mission: streamlining the recruitment journey to connect the ideal candidate with the perfect role, precisely when it's needed. Established in the year 2006, we have grown into a trailblazing staffing entity, with an expansive footprint across 6 countries (USA, Canada, UK, India, Poland, and Australia) and growing and a resounding global presence that echoes from our headquarters in Frisco, Texas. Over the past 15+ years, we've undergone an extraordinary evolution, transcending our humble beginnings of just four individuals to blossom into a dynamic team of 800+ employees. This journey has propelled us into a prominent role as premier providers of recruitment and staffing solutions across a spectrum of industries, ranging from IT, accounting/finance, legal, engineering, government, and human resources, all the way to executive staffing. Our dedication is clear: placing people in positions where they thrive. Show more Show less

Job Title: NOC Manager–VoIP Location: New Town, Chinar Park Experience: 3–5 years Requirements: 3+ years in NOC/VoIP roles Proficient in Asterisk, Linux, SIP Experience with MySQL Preferred: AI/ML exposure, open-source telephony tools

About Ribbon Ribbon helps the worlds leading communications service providers and enterprises embrace the next generation of communications technologies including, cloud-based communications ("Cloud"), Internet Protocol ("IP"), Session Initiation Protocol ("SIP"), Voice over LTE Long Term Evolution ("VoLTE"), Voice over Internet Protocol ("VoIP"), Unified Communications ("UC"), Web-based Real Time Communications ("WebRTC"), Edge Computing, Software-Defined WAN ("SD-WAN"), Analytics, Applications Programming Interfaces ("APIs") and Embedded Communications. Job Description : 1) Good/Handsome knowledge in C/C++, data-structures and algorithms , Good understanding on VOIP,SIP & Strong debugging skills and ability to solve problems 2) Good knowledge of Linux/OS/Computer Networks, Experience on docker/kubernetes is a plus. 3) Knowledge of Kubernetes is a plus, Good understanding on networking con cepts TCP/UDP, TLS etc 4) Candidate should be from Computers or Electronics Engineering 5) 4-8 years of experience Please Note:

ECMS# * 527079 Number of openings 1 Job Title* SCALA Engineer Work Location (with ZIP code for US) Chennai / Bangalore Vendor Rate* INR 10,000 10,500 / Day Contract duration (in months)* 12 Months BGV Check (post or pre-onboarding) Pre-onboarding Skill Set SCALA Engineer Job Description Required Skills Minimum 5+ years experience in Scala, AKKA, HTTP4 Framework Experience working in Agile and DevOps environment Minimum 5+ years hands on experience with CI/CD tools such as Maven, Jenkins, Ansible Minimum 5+ years with Panthon, AKKA Framework, Junit, Mock framework Minimum 5+ years hands-on experience with Cassandra and Redis database Strong understanding and experience using GitHub, Gerrit for version control and code reviews Familiarity with Linux/Unix Familiarity with Networking concepts and VOIP Experience 13-14 Years

Mobility Core and Network Services (MCANS) team is part of the Network CTO organization that oversees the global mobile and fixed network technology direction for ATT, which includes the design of the company s 5G and IMS infrastructure. This team is responsible for the architecture, design, certification, testing and delivery of advanced Mobility Core network functions and Network Services applications, including for IP multimedia systems and packet data, which are the future of Mobility services and experiences. The team contributes to the growth and development of end-to-end wireless network services across Consumer, Enterprise, Internet of Things (IOT), FirstNet and public sector products. This position is part of a team that collaborates with client project teams in the development of Mobility Cloud platform delivery, CI/CD workflow automation. This is a very dynamic and exciting role that will allow for exposure to emerging mobility, virtualization, cloud technologies, and customer premise equipment! We are seeking candidates who are eager to learn and grow their skills as part of a diverse, talented, and energetic group of professionals working in the areas of voice over IP, cloud computing, data analytics, software development and technology delivery. REQUIRED SKILLS/QUALFICATIONS Voice over IP Experienced with VoIP Standards and fundamentals Experienced with VoIP protocols (SIP, Diameter, HTTPS) Experienced with VoIP Call Flow Design and Certification Experience with common access methods (RAN, BroadBand) Cloud Computing Deep understanding of virtualization, containerization, and Infrastructure as Code (IaC) concepts Skilled in various cloud platforms, eg, Nokia Cloudband, Redhat OpenShift (OCP), Microsoft Azure Skilled in programming skills in a language like Python, JavaScript, or Java Good knowledge of networking concepts Test planning and execution Data Analytics Experienced with programming languages like Linux Shell, Python for data manipulation and analysis Good experience in Alarm treatment, analysis, and ticket generation Experienced with SQL and relational databases Understanding of data visualization and statistics Software Development Delivery Deep understanding of Docker, OpenStack, and Kubernetes Experienced Continuous Integration/Continuous Deployment (CI/CD) Familiarity with Azure and ADO concepts Administrator level expertise in Linux Experienced in Ansible and Python scripting Experienced in YAML and JSON file types and their usage Basic familiarity of GO language and GIT EDUCATION REQUIREMENT Bachelors Degree in a STEM discipline eg Computer Science, or Engineering. PREFERRED QUALIFICATIONS Telecom Industry (not mandatory but a plus): Basic understanding of telecommunications, network architecture, and wireless communication protocols. Exposure to network analysis and telecom-specific data sources. Familiarity with geospatial analysis, IoT, edge computing, and security and privacy concepts in the telecom industry. Artificial Intelligence/Machine Learning (not mandatory but a plus): Awareness of machine learning frameworks and concepts. Basic understanding of mathematics relevant to AI/ML. Familiarity with data preprocessing and model evaluation

We are seeking a skilled Asterisk Developer / VoIP Engineer to join our team. The ideal candidate will have extensive experience with the latest version of Asterisk and a solid background in cloud telephony application development. You will be responsible for designing, developing, and troubleshooting VoIP solutions while integrating Asterisk with various SIP lines and should be available 24/7 on emergency support. Key Responsibilities: Asterisk Development: Design, develop, and maintain asterisk server. SIP Server Management: Work hands-on with multiple SIP servers, ensuring reliable and efficient SIP communication. Dial plan: Experience in writing dial plan. PSTN Integration: Integrate Asterisk with PSTN, ensuring seamless connectivity and functionality. Interface Development: Develop and implement applications using EAGI, Fast AGI, and AGI for enhanced call handling. Conference Solutions: Design and manage conference call setups using Asterisk. Database Integration: Integrate Asterisk with databases (MySQL, MSSQL) and develop SQL queries and stored procedures as needed. Scripting: Create and maintain scripts in Shell, Perl, and Python to automate tasks and enhance system functionality. Hosted VoIP Installation: Experience in setting up and managing hosted VoIP services. PBX and Protocol Knowledge: Strong understanding of PBX systems, SIP, and RTP protocols. Multi-Server Architecture: Knowledge of multi Asterisk server architectures for scalability and redundancy. Dial plan and API Management: Proficient in Asterisk dial plan, Asterisk Gateway Interface (AGI), Asterisk Manager Interface (AMI), and Asterisk REST Interface (ARI). Queue, IVR, and Voicemail Applications: Develop and manage applications related to queues, IVRs, and voicemail systems. SIP: Experience in Chansip and Pjsip Installation and Troubleshooting: Expertly install, configure, and troubleshoot Asterisk systems and related technologies and able to identify the exact issue. PSTN Card Configuration: Install and configure Asterisk with PSTN cards for traditional telephony integration. Production Environment Support: Provide expert troubleshooting support in a production environment. Research and Development: Engage in R&D activities to explore new technologies and methodologies within Asterisk. Linux Server Management: Experience with LAMP stack (CentOS, Apache, MySQL, PHP) to support application development. Additional Knowledge on SBC like Opensips and kamailio will be advantage.

Job Description Preferred Qualifications: Minimum 5 years of hands-on development experience Experience with microservices and cloud native applications design. Experience in Kubernetes and Docker. Experience/Knowledge in at least three of the following technical areas is also required: Object oriented design and methodologies Experience developing cloud-based services (e.g. SaaS, PaaS) Knowledge and development background in web services, or web based technologies using REST. Experience with VoIP/IMS based technologies based on SIP protocol. Experience with highly available/redundant software. 2+ years of DPDK, including DPDK drivers and DPDK framework As mandatory, solid expertise in following: C, C++, Python, Golang and Java will be plus Hands on experience in network programming(TCP/IP) and debugging networking issues Experience in developing Scalable, Fault tolerant and Highly available systems Experience in developing multi-threaded and client server applications Experience working in Agile/Scrum development process Experience in Linux/Unix environment Strong communication skills required. Strong writing skills required. Ability to multi-task and handle changing priorities. Knowledge of software development methodology, build tools and product life cycle; experience in agile development is a plus. Excellent team skills, can-do attitude, focus on quality. BS or MS in Computer Science, Computer Engineering, or equivalent Career Level - IC4 Responsibilities As a member of the software engineering division, you will take an active role software development and testing for the Cloud Native version of the SBC. Development activities include working on CN SBC application and the deployment/management aspects of the application in CN environment. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

content SEO, technical audits, and backlink strategy and outreach. SEMrush, Ahrefs, Screaming Frog, GA4, and Google Search Console. VoIP, telecom, or SaaS space on-page and off-page SEO strategies

Job Description Preferred Qualifications: Minimum 5 years of hands-on development experience Experience with microservices and cloud native applications design. Experience in Kubernetes and Docker. Experience/Knowledge in at least three of the following technical areas is also required: Object oriented design and methodologies Experience developing cloud-based services (e.g. SaaS, PaaS) Knowledge and development background in web services, or web based technologies using REST. Experience with VoIP/IMS based technologies based on SIP protocol. Experience with highly available/redundant software. 2+ years of DPDK, including DPDK drivers and DPDK framework As mandatory, solid expertise in following: C, C++, Python, Golang and Java will be plus Hands on experience in network programming(TCP/IP) and debugging networking issues Experience in developing Scalable, Fault tolerant and Highly available systems Experience in developing multi-threaded and client server applications Experience working in Agile/Scrum development process Experience in Linux/Unix environment Strong communication skills required. Strong writing skills required. Ability to multi-task and handle changing priorities. Knowledge of software development methodology, build tools and product life cycle; experience in agile development is a plus. Excellent team skills, can-do attitude, focus on quality. BS or MS in Computer Science, Computer Engineering, or equivalent Career Level - IC4 Responsibilities As a member of the software engineering division, you will take an active role software development and testing for the Cloud Native version of the SBC. Development activities include working on CN SBC application and the deployment/management aspects of the application in CN environment. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

About Ribbon Ribbon helps the worlds leading communications service providers and enterprises embrace the next generation of communications technologies including, cloud-based communications ("Cloud"), Internet Protocol ("IP"), Session Initiation Protocol ("SIP"), Voice over LTE Long Term Evolution ("VoLTE"), Voice over Internet Protocol ("VoIP"), Unified Communications ("UC"), Web-based Real Time Communications ("WebRTC"), Edge Computing, Software-Defined WAN ("SD-WAN"), Analytics, Applications Programming Interfaces ("APIs") and Embedded Communications. Job description: Candidates with 2 to 5 years of experience from a CSE/ECE/EEE background. Adept in testing telecom products (Automation testing) Hands on experience in working in Linux/Unix environment. Hands on experience in cloud platforms In-depth knowledge in one or more of the scripting - shell, perl, python Good knowledge of telecom protocols Working experience in one or more telecom protocols (SIP,) Deep understanding of IP networking technologies Please Note:

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: JDEdwards E1 Adv Technical. Experience8-10 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Voice Admin. Experience5-8 Years.

Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: The responsibilities of this individual will have a focus on managing VoIP, Web-Ex Contact Center solutions ensuring the smooth and efficient operations. Duties will also include service monitoring and maintenance, infrastructure and client support, and project/upgrade work for the supported services and technologies.Key Responsibilities:- Deployment, support, and troubleshootingDeploy, support, and troubleshoot various versions of TEAMS Phone System.- Strategic thinking and ability to take technical decisions and drive nitiatives -Communication across organizational levelsDiscuss Teams and Office 365 Platform Services with technical staff, project managers, and management.- Ability to lead complex projects and initiatives by demonstrating technical and strategic skills - PowerShell expertiseUtilize strong knowledge of PowerShell commands and scripting for system management.- Ribbon SBCs integrationExperience with Ribbon SBCs integrated with MS Teams Direct Routing, including deployment methodologies, best practices, and troubleshooting.- Poly (HP) Devices managementDeploy and troubleshoot Teams Phone System and Poly (HP) Devices, following best practices.- Unified Messaging integrationConfigure Teams audio, video, and telephony solutions, integrating them with M365- Manage Field Requests Handle requests from various resources, including creating and modifying agent profiles and IVR call flows.- Build/configure/implement call flowsDesign and implement call flow structures to enhance customer experience and operational efficiency.- TIER 3 operations and maintenance:Focus on day-to-day operations, preventive maintenance, and upgrade responsibilities in the call center environment.- Expertise in WxCCE componentsDemonstrate TIER 3 expertise in configuration and troubleshooting of WxCCE components.- Troubleshooting and log analysisCapture and interpret debug level logs for WxCCE and other UC environments to diagnose and resolve issues.- Support and stakeholder engagementProvide support to contact center stakeholders and ensure smooth operations through effective configuration and testing in WxCCE environments. Minimum Qualifications: 3+ years of IT-related work experience with a Bachelor's degree. OR 5+ years of IT-related work experience without a Bachelors degree. Physical Requirements: Frequently transports and installs equipment up to 20 lbs. Bachelor's/Masters in Information Technology or equivalentOverall 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Job Title Analyze L7 Security Gateway ITG Environment & Setup Experience 8-10 Years Location Bangalore : Analyze L7 Security GatewayITG Environment & Setup Understand existing UID setup Onboard to CP OKTA and modify SAML metadata and config to integration with CP OKTA Testing CP OKTAfor external user Testing WF OKTA for internal user UAT MTP Hypercare Certifications Needed: NA Skills PRIMARY COMPETENCY Information Security PRIMARY Security Design & Integration PRIMARY PERCENTAGE 60 SECONDARY COMPETENCY Information Security SECONDARY Identity & Access Management SECONDARY PERCENTAGE 40

Why Valvoline Global Operations? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions. Our corporate values of care, integrity, passion, unified, and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great. When you join Valvoline Global, you join a culture that is committed to: treating all people with care, operating with integrity, striving for excellence in everything we do, showing passion about delivering on our commitments, and being unified in all our enterprise endeavors. Job Overview The Senior IT Network Engineer is responsible for providing day-to-day engineering, implementation and escalated technical support for a large range of network services. Recognized Sr engineering subject matter expert (SME) in multiple areas, this role is responsible for managing large projects or processes along with coaching, reviewing and delegating work to lower-level professionals. Responds to and diagnoses the most difficult problems of high complexity through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Description 1 .The current skillsets should include: AWS and Azure cloud networking services On-prem and Cloud Firewall Management B2B and Client VPN SD-WAN Enterprise Routing Enterprise Switching WIFI – WAPs and Controllers VoIP Network Security Concepts – Segmentation – ZTNA - SASE Manages large complex infrastructure projects / processes, (e.g. cloud edge services, cloud third party design and implementation, SDWAN migrations, network segmentation, campus) represent Infrastructure Services and champion new capabilities/service introduction; coaches and reviews the work of lower-level IT professionals. Supports and collaborates with IT colleagues across the Globe to share best practices and information, ensure globally consistent processes are implemented and, where appropriate, deviations to meet regional requirements are properly understood and documented. Resolves day-to-day Network problems/issues by being a Level 3 subject matter expert, driving aging tickets and customer service issues to completion. Provides feedback to management and Managed Service Provider as it relates to the services provided from the service desk vendor Manages one or more network disciplines (e.g.cellular mobility) as related to contractual and End User issues. Ensure the proper cost center billing. Identifies ways to reduce costs and/or improve efficiency by introducing new options as it relates to connectivity and/or mobility Leads site surveys, evaluating technical aspects of all phases of project work and make recommendations on technology deficiencies and improvements to save money and improve supply chain operations Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion Education Bachelors degree in Information Technology, CIS or related field or equivalent experience Work Experience Minimum ten years of network experience Experience within a large global organization preferred Knowledge, Skills, And Competencies Experience leading complex infrastructure and/or network projects with prior successful record on technical upgrades Advanced experience with global data and voice networks including, but not limited to VoIP, SDWAN, LAN, WAN, Wireless, proxy and firewalls. Strong technical background in communications, collaboration tools in relation to telecom and audio conferencing Experience working/managing 3rd party vendors with regards to project/day to day operations Able to teach and coach lower level resources to complete tasks as related to the work requirements Excellent verbal and written communication skills; ability to communicate technical information to non-technical people. Strong customer service skills Advanced experience with network configuration for server and client operating systems. Proficient with Microsoft Office 365 tools. Strong analytical and problem-solving skills. Ability to work effectively and collaborate with IT leadership, team members, third party vendor providers and network carriers Willingness to handle complex challenges. This role requires individuals to work within the demands a global 24x7, high availability, transaction-oriented network team. Valvoline Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us. The Company has put a process in place to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Requisition ID: 750 Show more Show less

Job Title : Executive NOC Engineer / NOC Engineer / Senior NOC Engineer Job Overview We are looking for a highly skilled and experienced NOC Engineer to join our Voice NOC & Technical Assistance Centre team. The successful candidate will be responsible for providing end-to-end technical support for a leading US-based telecom client, specializing in Voice Operations , including Hosted PBX, SIP Trunking, PRI, Toll-Free Services, and more. This role requires strong knowledge of telecom voice protocols , network monitoring , vendor coordination , and incident resolution within SLA constraints. Key Responsibilities Provide Tier 1 to Tier 3 support for telecom voice services including Hosted PBX , Local Phone Services , SIP Trunking , PRI , Toll-Free , Audio Conferencing , and Long Distance . Handle full lifecycle of incidents: ticket creation, troubleshooting, resolution , and communication with clients and vendors . Perform proactive alarm monitoring and troubleshooting of core network components: Routers, Switches, Media Gateways, Soft Switches, SBCs , etc. Utilize and analyze SIP/SS7 traces and ladder diagrams using tools like Empirix or similar. Conduct fraud analysis and call quality troubleshooting : ASR, ACD, PDD, One-way audio, Dead air, DTMF/RTDTMF issues, Codec mismatch, etc. Support and maintain Dialogic NGN , Sansay , Acme/Oracle SBCs , Cisco ONS , and associated transport equipment ( T1/T3 circuits ). Interact with vendors and carriers for circuit testing, escalations, and issue resolution. Perform route changes, test calls , and manage customer experience by resolving call routing and service issues . Support Avaya Aura , Cisco CUCM/Call Manager Express , and associated unified communications platforms. Maintain communication and escalate appropriately while adhering to SLA commitments . Provide support for Calling Card and Toll-Free issues , and ensure VoIP phone features work as expected (Answering rules, On Hold, MoH, etc.). Required Skills & Qualifications Experience in Voice NOC / Telecom Operations (preferably serving US-based commercial telecom customers). Strong knowledge of telecom voice protocols : SIP, SS7, RTP . Hands-on experience with: Cisco Unified Communications Manager (CUCM) Cisco Call Manager Express (CME) Avaya Aura Contact Center Sansay & Dialogic NGN Oracle SBCs Proficiency in analyzing SIP/SS7 traces , CDRs, raw switch logs. Understanding of PBX systems , VoIP phones , and related telephony features. Familiar with Empirix or similar call trace analysis tools. Knowledge of network alarm monitoring , troubleshooting of transport and switching infrastructure . Understanding of E1/T1 , TDM circuits , and routing protocols Show more Show less