Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description The Business Analyst will play a pivotal role in supporting the implementation of the CCaaS (Contact Center as a Service) platform. This position is responsible for gathering and analyzing requirements, bridging the gap between business needs and technical solutions, and ensuring the CCaaS solution meets organizational objectives. The ideal candidate will have a strong background in contact center processes, process optimization, and technical communication. What You’ll Do Collaborate with customer business & internal stake holders (customer team, Sales, Pre-sales, Platform architects, Engagement managers, etc.) to gather and document detailed business requirements for Sprinklr solutions. Conduct comprehensive analysis to translate business needs into clear and actionable use cases & technical specifications. Collaborate with design team (PA & SC) to Map and analyze existing contact center workflows, including inbound/outbound calls, chat, email, and other communication channels. Identify opportunities for automation, self-service enhancements, and workflow streamlining within the CCaaS platform. Work closely with internal and customer stakeholders ensuring seamless communication and mutual understanding of goals. Assist in creating the UAT test cases aligning to business requirements, and deployment activities to ensure successful project outcomes. Participate in workshops, meetings, and discussions to drive consensus on requirements and priorities. Engage with stakeholders across various levels to ensure alignment and buy-in for proposed solutions. Stay updated on CCaaS trends and technologies to provide innovative recommendations. Advocate for the adoption of best practices to improve contact center efficiency and customer satisfaction. Work closely with design team (Platform Architects& solution consultants) to translate business requirements into actionable use cases and technical specifications. Collaborate on designing scalable solutions that align with organizational objectives and industry best practices. Certifications: Business Analysis certifications (e.g., CBAP, CCBA) are a plus. Familiarity with customer journey mapping and experience design principles. Understand the Agile methodologies What Makes You Qualified? Must have 3+ years experience Strong analytical and problem-solving skills. Excellent communication skills, both written and verbal. Ability to break down complex systems and processes into actionable insights. Passion for improving customer experience and driving operational excellence. Self-motivated, organized, and capable of managing multiple priorities. A team player with the ability to thrive in a collaborative and fast-paced environment. Professional fluency in English is mandatory. Experience working across time zones and supporting global teams. Key Attributes: Highly detail-oriented with a commitment to delivering exceptional quality in outputs. Flexible and capable of managing multiple priorities effectively in a fast-paced and evolving environment. A collaborative team player with excellent problem-solving skills and a proactive mindset. Self-motivated and capable of excelling in an individual contributor role while maintaining accountability and initiative. Technical Skills Candidates should have experience in at least one of the following areas: Familiarity with CCaaS platforms & industry wide trends & best practices Proficiency in tools like Visio, Lucidchart, or similar for process Familiarity with voice and non-voice contact center applications. Proficiency in Voice-over-IP (VoIP) protocols such as TCP/IP, SIP, RTP, and WebRTC. Knowledge of CTI (Computer Telephony Integration) or voice recording products. Understanding of CPaaS platforms, cloud technologies, and contact center integrations, including tools like MS Teams or Wireshark. Experience with Salesforce Service Cloud or similar CRM platforms for case management and process improvement. Exposure to telecommunications concepts, including SBCs, DID, ACD, and IVR workflows. Experience with tools for process modeling and business process reengineering. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

Notice Period : Immediate - 15 Days About the Role : As a VoIP Software Engineer, you will be responsible for designing, developing, and maintaining software components for Voice over IP (VoIP) systems. You will work closely with network engineers, hardware engineers, and other team members to deliver high-quality, scalable, and feature-rich VoIP solutions. Key Responsibilities : VoIP Development : - Develop and maintain VoIP software components, including SIP protocol implementation, call control, and voice quality optimization. - Integrate VoIP with various network devices and platforms. - Optimize VoIP performance for different network conditions and traffic loads. C++ Programming : - Proficiency in C++ programming language for developing VoIP applications. - Experience with C++ standards and best practices. SIP Protocol : - Deep understanding of the SIP protocol, including its components, signaling, and message formats. - Experience with SIP client and server implementations. Network Protocols : - Understanding of network protocols, including TCP/IP, UDP, and routing protocols. - Experience with network troubleshooting and performance optimization. Voice Quality : - Knowledge of voice quality metrics and optimization techniques. - Experience with echo cancellation, noise suppression, and other voice processing algorithms. Qualifications : - Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related field. - 3-7 years of experience in VoIP software development. - Strong programming skills in C++. - In-depth knowledge of the SIP protocol. - Experience with network protocols and their interactions. - Good understanding of voice quality metrics and optimization techniques. - Excellent problem-solving and debugging skills. - Good communication and teamwork skills. Preferred Skills : - Experience with real-time operating systems and embedded systems. - Knowledge of network security and cryptography. - Familiarity with VoIP testing and measurement tools.

Skill: Network Lead (Network Voice & Zscaler) Exp level: 5+ years Location: Bangalore Hybrid mode Preferred Immediate to 30 days joiners JD: Job Title: Network Lead (Network Voice & Zscaler) • High-Level Scope: Network monitoring, first-line support, voice & Zscaler operations • Technology Stack: Cisco, Zscaler, VoIP platforms, SolarWinds Responsibilities: • Lead and manage the network voice systems, ensuring efficient operations and security of Zscaler platforms. • Oversee and drive optimization of network components, focusing on voice system performance and integration with cloud security platforms. • Act as the escalation point for complex incidents and high-priority service requests across LAN/WAN, voice systems, and cloud security solutions. • Ensure team alignment with operational goals and ensure efficient resource allocation across various support tiers. • Coordinate with network engineers, voice specialists, and security teams to resolve complex network, voice, and security issues. • Ensure timely incident response and escalation procedures for critical network and voice system failures. • Implement best practices for performance tuning, capacity planning, and system updates for network infrastructure, including Cisco and VoIP platforms. • Oversee the firewall management, including rule configuration, troubleshooting, and policy adjustments across Checkpoint, Fortinet, and Cisco ASA. • Take charge of Zscaler operations (ZIA, ZPA), handling complex user, access, and performance-related issues, while collaborating with the security team for incident response and resolution. • Manage RADIUS, Identity and Access Management (IAM), and other authentication services, ensuring seamless integration and network access control.Conduct regular reviews of network operations, ensuring continuous improvement and effective security compliance for Zscaler solutions. • Lead the incident handling process, triaging and resolving escalated issues related to LAN/WAN infrastructure, Zscaler cloud security, firewalls, network security platforms, and wireless connectivity. • Manage and perform routine network optimizations and system updates to maintain performance and minimize downtime. • Drive the usage of SolarWinds, Viewtinet, and Syslog for performance monitoring, issue detection, and generating network performance reports. • Use analytics to identify network bottlenecks, optimize network traffic flow, and implement improvements for network security and efficiency. • Review network analytics regularly to propose changes or optimizations and drive continuous improvement. • Oversee change management processes, ensuring smooth implementation of network changes and minimizing disruptions. • Create and maintain network documentation, including network diagrams, configuration files, troubleshooting procedures, and knowledge base articles. Show more Show less

Company Description BT Group is a leading communications services company that connects people for good and supports customers to live, work, and play together better through technology. The solutions provided by BT Group play a crucial role in modern life, addressing global challenges such as the global pandemic, climate change, and cyber security. Role Description This is a full-time hybrid role for a Senior Service Reliability Engineer located in the Greater Kolkata Area. The Senior Service Reliability Engineer will be responsible for tasks such as Senior Network engineer, Candidate should have good Technical Knowledge on cisco portfolio (CCNP) R&S , He should be capable of understanding Contract Design /Traffic Flow of various contracts supported maintenance, and troubleshooting. Qualifications Qualifications: · Degree/Diploma or equivalent · ITIL Foundation highly desirable · CCNP (or similar level of knowledge) mandatory Skills/Experience: · At least 4-5 years of relevant experience with problem solving capability in independent role ( large and complex customers in NOC environment preferred ) · Full level understanding on 2-3 technologies or Expert level understanding on 8-15 technologies · Expert level understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/DMVPN/IPSEC/VOIP/ISDN/ SIP/SDWAN Cloud technologies · Intermediate level of Cisco Data(Routing and Switching), Cisco Access Points, Cisco WLC, Cisco Leaf and Spines, Cisco APIC) and F5 Load balancers · Ability to aggressively drive, facilitate and lead the technical resolution of complex and highly visible technology incidents and ensuring maximum system availability · Experience in handling requests like addition of new network assets for data platform which requires hardware and configuration changes · Basic level of understanding of ISO 20000, ISO 27001 & ISO 9001 · Full level of Understanding of the BT products solutions to a solid ‘basic’ level (e.g. same as Sales roles) and in depth BT's operational/service processes would be beneficial · Solution monitoring and multi-layer troubleshooting · Intermediate level Technical understanding of architecture and design flows · Ability to organize and attend on international conference call and discuss technical issues · Experience in operation of end to end customer solutions · Excellent communication, Interpersonal and Negotiation skills - internally, analytical thinking and customer facing · Self-driven, able to work with minimal guidance and supervision · Team-player with good coaching skills, eager to learn and also share skills and experience · Enthusiastic and pro-active with a desire to improve service for the customer, and other internal users · Keen learner and support CI environment · Peer & stakeholder management · Ability and willingness to coach the 1st line team(s) whenever required Show more Show less

Job Description As a QA Architect at Oracle, you will be responsible for developing and documenting strategies for testing, executing the strategies and implementing automation. This role requires a blend of technical expertise, strategic vision and leadership capabilities to ensure our products and solutions achieve the highest quality standards. You will play a key role in shaping our products from the early stages of development. You will be expected to become a domain expert and work closely with both product and engineering teams. We are looking for someone with excellent communication skills and a passion for ensuring quality to be able to provide clear and concise feedback to our teams. Desire Skills In-depth knowledge of software testing lifecycle (STLC) and quality standards. Mandatory to have excellent knowledge of functional, performance testing in telecom. Plus to have knowledge in audio video conferencing solution and call-flows Mandatory to have good experience in Java automation , mobile device automation, API Testing - Understanding of client-server architecture and communication principles Good Experience in test automation/framework development using technologies: Java , Junit, Selenium, REST API automation, Appium , Android test automation , WebRTC test automation Sound understanding of networking fundamentals, L2/L3 concepts. Mandatory to have experience in Docker , K8s , CI/CD Good understanding and working experience in cloud technologies , virtualization, AI technologies and frameworks Sound understanding of networking fundamentals , Telecom testing experience , Linux knowledge is a plus ( example – SIP Protocol , VoIP, WebRTC, media server) Agile experience is an added advantage Self-driven and strong team player Career Level - IC4 Responsibilities Define and implement quality assurance strategies, frameworks, and best practices. Design and implement test plans for AI-driven systems, ensuring accuracy, reliability, and robustness. Identify and implement modern QA tools and technologies to optimize testing workflows. Use and contribute to the Continuous Integration and Continuous Delivery process (CI/CD). Strong organizational and problem-solving skills with great attention to detail, critical thinking, solid communication Identify and address performance bottlenecks and ensure exceptional user experience. Collaborate with cross-functional teams to align QA strategies with business goals. Responsibilities As a QA Architect at Oracle, you will be responsible for developing and documenting strategies for testing, executing the strategies and implementing automation. This role requires a blend of technical expertise, strategic vision and leadership capabilities to ensure our products and solutions achieve the highest quality standards. You will play a key role in shaping our products from the early stages of development. You will be expected to become a domain expert and work closely with both product and engineering teams. We are looking for someone with excellent communication skills and a passion for ensuring quality to be able to provide clear and concise feedback to our teams. Desire Skills In-depth knowledge of software testing lifecycle (STLC) and quality standards. Mandatory to have excellent knowledge of functional, performance testing in telecom. Plus to have knowledge in audio video conferencing solution and call-flows Mandatory to have good experience in Java automation , mobile device automation, API Testing - Understanding of client-server architecture and communication principles Good Experience in test automation/framework development using technologies: Java , Junit, Selenium, REST API automation, Appium , Android test automation , WebRTC test automation Sound understanding of networking fundamentals, L2/L3 concepts. Mandatory to have experience in Docker , K8s , CI/CD Good understanding and working experience in cloud technologies , virtualization, AI technologies and frameworks Sound understanding of networking fundamentals , Telecom testing experience , Linux knowledge is a plus ( example – SIP Protocol , VoIP, WebRTC, media server) Agile experience is an added advantage Self-driven and strong team player Career Level - IC4 Qualifications Career Level - IC3 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description As a QA Architect at Oracle, you will be responsible for developing and documenting strategies for testing, executing the strategies and implementing automation. This role requires a blend of technical expertise, strategic vision and leadership capabilities to ensure our products and solutions achieve the highest quality standards. You will play a key role in shaping our products from the early stages of development. You will be expected to become a domain expert and work closely with both product and engineering teams. We are looking for someone with excellent communication skills and a passion for ensuring quality to be able to provide clear and concise feedback to our teams. Desire Skills In-depth knowledge of software testing lifecycle (STLC) and quality standards. Mandatory to have excellent knowledge of functional, performance testing in telecom. Plus to have knowledge in audio video conferencing solution and call-flows Mandatory to have good experience in Java automation , mobile device automation, API Testing - Understanding of client-server architecture and communication principles Good Experience in test automation/framework development using technologies: Java , Junit, Selenium, REST API automation, Appium , Android test automation , WebRTC test automation Sound understanding of networking fundamentals, L2/L3 concepts. Mandatory to have experience in Docker , K8s , CI/CD Good understanding and working experience in cloud technologies , virtualization, AI technologies and frameworks Sound understanding of networking fundamentals , Telecom testing experience , Linux knowledge is a plus ( example – SIP Protocol , VoIP, WebRTC, media server) Agile experience is an added advantage Self-driven and strong team player Career Level - IC4 Responsibilities Define and implement quality assurance strategies, frameworks, and best practices. Design and implement test plans for AI-driven systems, ensuring accuracy, reliability, and robustness. Identify and implement modern QA tools and technologies to optimize testing workflows. Use and contribute to the Continuous Integration and Continuous Delivery process (CI/CD). Strong organizational and problem-solving skills with great attention to detail, critical thinking, solid communication Identify and address performance bottlenecks and ensure exceptional user experience. Collaborate with cross-functional teams to align QA strategies with business goals. Responsibilities As a QA Architect at Oracle, you will be responsible for developing and documenting strategies for testing, executing the strategies and implementing automation. This role requires a blend of technical expertise, strategic vision and leadership capabilities to ensure our products and solutions achieve the highest quality standards. You will play a key role in shaping our products from the early stages of development. You will be expected to become a domain expert and work closely with both product and engineering teams. We are looking for someone with excellent communication skills and a passion for ensuring quality to be able to provide clear and concise feedback to our teams. Desire Skills In-depth knowledge of software testing lifecycle (STLC) and quality standards. Mandatory to have excellent knowledge of functional, performance testing in telecom. Plus to have knowledge in audio video conferencing solution and call-flows Mandatory to have good experience in Java automation , mobile device automation, API Testing - Understanding of client-server architecture and communication principles Good Experience in test automation/framework development using technologies: Java , Junit, Selenium, REST API automation, Appium , Android test automation , WebRTC test automation Sound understanding of networking fundamentals, L2/L3 concepts. Mandatory to have experience in Docker , K8s , CI/CD Good understanding and working experience in cloud technologies , virtualization, AI technologies and frameworks Sound understanding of networking fundamentals , Telecom testing experience , Linux knowledge is a plus ( example – SIP Protocol , VoIP, WebRTC, media server) Agile experience is an added advantage Self-driven and strong team player Career Level - IC4 Qualifications Career Level - IC3 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description About KPMG in India KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment. i. BE/B. TECH/BCA/B.SC/M.SC/MCA/M. Tech-(Computers/Electronics/IT) ii. Minimum one certification such as CEH/CPTC/OSCP/ECSA/CEPT and/or equivalent. iii. Having at least 5+ years of post-qualification relevant work experience including appearance before court of law while presenting the extracted cyber evidence. iv. Experience of managing large scale digital evidence media. v. Comprehensive knowledge on forensic digital device data preservation, acquisition, analysis and documentation. vi. Experience in-depth practical knowledge on Ethical Hacking, Penetration Testing, OSINT, Deep and Dark Net Investigations. vii. Experience in handling real-life cyber- crime cases would be preferred. viii. Experience in investigation on Web Defacement/Site Down activities ix. Experience in investigation of Email and VOIP call Analysis and trace Down Methods. x. Experience in investigation on Web SMS/Image/Reverse Image/Video Source tracing methods. xi. Experience in practical knowledge multiple enterprise and open source which have industry benchmark. xii. Experience in comprehensive knowledge on System, Mobile Forensics, Internet Forensics, Cloud Forensics, CC Footage/AV Forensics, Database Forensics, Network Forensics, Malware Forensics, Stegano and Crypto Forensics, Memory Forensics, UAV Forensics and /or other variety of Forensic formats. xiii. Experience in-depth practical knowledge on Malware Forensics, Memory Analysis, Ethical Hacking, Penetration Testing, OSINT, Deep and Dark Net Investigations, Advanced persistent threats (APTs), Sophisticated analysis of malware, cyber security incident (Packet tracing, Web Logs, taking a copy of the mail store and aggregated log analysis), performing threat modeling, and producing intelligence threat assessments. xiv. Experience in practical knowledge on multiple enterprise, open-source tools, Static and Dynamic Malware Analysis Tools. xv. Experience in generating forensic documents for case investigation. xvi. Graduation from premier institutes (IITs, NITs, NFSL, IIIT, etc.) shall be preferred. xvii. Bug-bounty program winners will be preferred. Equal employment opportunity information KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you. Qualifications BE/B.TECH/BCA/B.SC/M.SC/MCA/M. Tech-(Computers/Electronics/IT) Show more Show less

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Adobe Experience Platform (AEP) Good to have skills : Java Enterprise Edition Minimum 12 year(s) of experience is required Educational Qualification : Min 15 years of continuous education Project Role :Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have Skills :Adobe Experience Platform (AEP)Good to Have Skills : Java Enterprise EditionJob Requirements :Key Responsibilities :Lead AEP based project deliveries as architect for experience transformation leveraging AEP with integrations to other platforms or legacy systems for industry specific use cases such as Retail, Banking etcSolution Design:Collaborate with stakeholders to understand business requirements and translate them into scalable and efficient Adobe Experience Platform CDP solutions Design data architecture, integration patterns, and workflows to optimize the collection, storage, and activation of cust Technical Experience :Adobe AEP expertise with more than 2 years of experience in leading AEP based implementationsExtensive experience as a technical architect or solution architect, with a focus on customer data platforms CDPOverall knowledge of capturing customer data from different data sources to aggregate and generate customer insights with analytics products Knowledge and experience on offer decisioning and marketing activations through AJO, Target etcExperience in data driven experience transformatio Professional Attributes :Good verbal written communication skills to connect with customers at varying levels of the organization Ability to operate independently and make decisions with little direct supervision c:Effective Co-ordination and Analytical skillsLeadership skills to lead a team of AEP specialists, marketing Educational Qualification:Min 15 years of continuous educationAdditional Info :NA Qualifications Min 15 years of continuous education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Adobe Experience Platform (AEP) Good to have skills : Java Enterprise Edition Minimum 12 year(s) of experience is required Educational Qualification : Min 15 years of continuous education Project Role :Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have Skills :Adobe Experience Platform (AEP)Good to Have Skills : Java Enterprise EditionJob Requirements :Key Responsibilities :Lead AEP based project deliveries as architect for experience transformation leveraging AEP with integrations to other platforms or legacy systems for industry specific use cases such as Retail, Banking etcSolution Design:Collaborate with stakeholders to understand business requirements and translate them into scalable and efficient Adobe Experience Platform CDP solutions Design data architecture, integration patterns, and workflows to optimize the collection, storage, and activation of cust Technical Experience :Adobe AEP expertise with more than 2 years of experience in leading AEP based implementationsExtensive experience as a technical architect or solution architect, with a focus on customer data platforms CDPOverall knowledge of capturing customer data from different data sources to aggregate and generate customer insights with analytics products Knowledge and experience on offer decisioning and marketing activations through AJO, Target etcExperience in data driven experience transformatio Professional Attributes :Good verbal written communication skills to connect with customers at varying levels of the organization Ability to operate independently and make decisions with little direct supervision c:Effective Co-ordination and Analytical skillsLeadership skills to lead a team of AEP specialists, marketing Educational Qualification:Min 15 years of continuous educationAdditional Info :NA Qualifications Min 15 years of continuous education

Experience: Fresher/Experienced Work timings: Rotational Location: Hyderabad. Employment Type: Full Time, Permanent Night Shift Roles And Responsibilities Handling and addressing user requests related to IT equipment (desktops/laptops and other peripherals). Monitoring, acknowledging, and troubleshooting server and service alerts received on monitoring platforms. Ensuring maximum uptime and availability of the service to the user by resolving issues. Being the first point of contact to resolve or respond to any query or issues related to hardware, software, and basic networking faced by other departments. Taking ownership of any issue. Installing, configuring, and supporting network equipment including laptops, routers, switches, WAN, and LAN. Knowledge in user access management - biometric and application access. Knowledge in installing and monitoring security systems like antivirus and firewall. Asset management: naming, tracking, and maintaining reports. Configuring routing and switching to maximize network efficiency and security. Maximizing network performance through ongoing monitoring and troubleshooting. CCTV maintenance, VoIP phone, and ISP. Network troubleshooting, crimping, and patching. Qualification And Skills Strong knowledge of Desktop Operating Systems (Windows 10 and 11) Familiarity with Server Operating Systems (Windows Server 2016 or above) Understanding of computer hardware components Excellent problem-solving and multitasking abilities Customer-oriented approach Knowledge of network security practices and anti-virus programs Ability to manage multiple priorities. OS Installation / Hardware Networking/ Office 365/ G-suite / Troubleshooting Skills / Outlook Configuration / Biometrics / Laptop / WAN /Switching / Server Support / Computer Hardware / LAN / Printer Troubleshooting / DNS / DHCP / Active Directory / VOIP / TCP/IP / V Lan / Switching & Routing 3 Must Have Skills Configuration 4/5 Troubleshooting, Networking 4/5 Welcome to W3Global ( www.w3global.com ) - Your Pathway to Perfect Staffing At W3Global, we stand at the forefront of staffing excellence, committed to a singular mission: streamlining the recruitment journey to connect the ideal candidate with the perfect role, precisely when it's needed. Established in the year 2006, we have grown into a trailblazing staffing entity, with an expansive footprint across 6 countries (USA, Canada, UK, India, Poland, and Australia) and growing and a resounding global presence that echoes from our headquarters in Frisco, Texas. Over the past 15+ years, we've undergone an extraordinary evolution, transcending our humble beginnings of just four individuals to blossom into a dynamic team of 800+ employees. This journey has propelled us into a prominent role as premier providers of recruitment and staffing solutions across a spectrum of industries, ranging from IT, accounting/finance, legal, engineering, government, and human resources, all the way to executive staffing. Our dedication is clear: placing people in positions where they thrive. Show more Show less

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills : Unified Communication and Collaboration OperationsJob Requirements :Key Responsibilities : Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year Diploma Qualifications Any Degree or 3 Year Diploma

1. Responsible for translating design documentation and motion concepts into fully functional web applications. 2. Responsible for coding and testing web applications as well as maintaining, supporting and upgrading of existing web applications. 3. Creative problem solving abilities needed in approaching developmental tasks. 4. Works effectively with members from different departments and works very closely with members of geographically dispersed teams to meet development deadlines. 5. Manages priorities and tasks according to implementation/maintenance plans. 6. Debug and resolve reported issues. 7. Occasional travel for training, meetings, or trade shows may be required. Qualifications Education and Experience: Experience with HTML as well as familiarity with relational database queries (Microsoft SQL) required. Bachelor's degree in Computer Science or related field (desired, not required) and 2+ years of hands-on experience, OR 4+ years of hands-on experience using JavaScript (jQuery), AJAX, HTML, and CSS. Knowledge and Skill Requirements/Specialized Courses and/or Helpful Training: - Experience with the development and support of database driven applications using SQL, JavaScript (jQuery), AJAX, XML, HTML, and CSS. - Knowledgeable about web standards, W3C specifications and cross-browser/cross-platform/cross-device compatibility. - Familiarity with OOP programming methodologies. - Ability to work effectively with little supervision and strong attention to detail in a team environment. - Requires the ability to work on multiple projects at the same time. - Individual must be highly motivated and self-directed. - Excellent written and verbal communication skills. - Knowledge of or willingness to learn new toolsets and contribute to a team environment. - Knowledge of the following is a plus: Property & Casualty (P&C) Insurance, Java, Borland Delphi (Object Pascal), Software Version Control, Advanced MS Excel, TCP/IP Networking, VOIP, Firewalls and Routers. -Knowledge of basic insurance business rules would be a big plus.

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough… Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too. For nearly 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends, and help make the world a safer place with leading investigative analytics software solutions. We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity. We are looking for an accomplished and passionate Global System Integration Engineer to join our cyber intelligence team in India. You will have an opportunity to participate in developing state of the art security technologies, and benefit from high-level involvement in major projects that will significantly contribute to making our world safer and more secure. Job Summary Shall be responsible for End-to-End Cognyte Product Integration (Installation, Troubleshooting, Testing of Cognyte and commercial off-the-shelf equipment, SAT & Handover) globally/in-house. The global system integration engineer shall be responsible for representing Cognyte in front of the customer for integration with the customer network; HW & SW installations; general technical issues, on-site trainings, QA testing. The job might require 0-20% travel. He should have the ability to work independently at site, troubleshoot issues with the help of remote support, be able to communicate issues clearly as well as to the customer, have overall “system level” technical capabilities. Your impact: End to End responsibility on Global integration and installation of Cognyte products at customer site/Lab. Analysis and troubleshooting skills on Multi Technologies Customer oriented, good verbal and written communication skills in English A Self-starter, multitasking, independent, responsible, able to take initiative Ability to analyze and diagnose problems, cross-system analytic skills Good inter-personal communication with other team players Presentation skills in-front of customers write technical work procedures guides, self-learner based on manuals Ability to work under pressure and handle multiple assignments Availability of support beyond office hours Requirements: Your toolbox: Practical engineering degree in electronics or computer science, Diploma will also be considered. Mandatory – Experience as an engineer in global company, facing with Abroad customers, Advantage- Israeli Colleagues. Person who already relocated to other country. At least 4 years of relevant experience supporting of multi technology in the IT Support/Telecom field. Mandatory - Knowledge in Linux, Bash/Shell, Python scripting Mandatory – Knowledge in OpenShift, Dockers, Kubernetes, Ansible, Jenkins (Any Devops tools) Mandatory - Knowledge in VMware, vCenter & vStorage Mandatory - Knowledge in Windows OS includes Installation, Administration and configuration Mandatory - Knowledge with HW area Dell and HP Servers/ILO/iDRAC/ Raid (All Hardware Generation Servers). Mandatory – Good Written and Oral Communication skills in English Mandatory – Flexible to work on different Time-zone and willing to work beyond office hours if needed. Mandatory – Global Customer Handling Experience Advantage - Knowledge in Big Data, Hadoop Cluster Advantage - Knowledge in Storage Installation, Administration and Configuration (NetApp/EMC) Advantage - Knowledge in Database – MS SQL, Sybase, Hive, GreenPlum DB Advantage - Knowledge in data security Firewall, security protocols Advantage - Knowledge in Virtual Application Load Balancer (Citrix XenApp & AppDirector) Advantage - Knowledge in Cellular networks & Networking LAN, WAN & Switching Routers Advantage - Protocols (BRI, X25, TCP/IP, VOIP, MPLS, Telephony) Show more Show less

Manage and configure Oracle SBC (Session Border Controllers) for voice network security. Handle SIP trunking, call routing, and troubleshooting.

Manage Cisco Contact Center solutions, ensuring efficient operation and support for customer service teams. Configure call routing, monitor system performance, and troubleshoot technical issues to enhance customer experience.

The Network Voice role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Voice domain.

The BT Enterprise Telephony role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the BT Enterprise Telephony domain.

The Avaya Aura, IT IS_CNS_Contact Center_Cisco role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Avaya Aura, IT IS_CNS_Contact Center_Cisco domain.

The Network Cisco Voice - UCCE role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Cisco Voice - UCCE domain.

The Cyber Security, RSA Archer Engage role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Cyber Security, RSA Archer Engage domain.

The Genesys Engage, Service Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Genesys Engage, Service Management domain.

The Informatica Powercentre E1 role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Informatica Powercentre E1 domain.

Company Description DCNET SOLUTIONS INDIA PVT LTD, headquartered in Mysore, is an emerging VoIP manufacturer in India since its inception in 2010. We are exclusive distributors for Dinstar and Yeastar GSM Gateways/Analog Gateways and Mairdi Professional Call Center Headsets across India. We are also award-winning Select Partners for Asterisk/Digium and recognized for our customized solutions combining Digium hardware with Asterisk open-source software. DCNET is proud to have received the Pinnacle Partner Award from Digium/Asterisk for the second consecutive year. Role Description This is a full-time hybrid role for a Sales Business Development Executive, located in Noida with some work from home acceptable. The Sales Executive will be responsible for new business development, lead generation, managing client accounts, and maintaining effective communication. Day-to-day tasks include identifying potential clients, creating strategic plans to reach business targets, and ensuring client satisfaction through excellent account management. Qualifications Skills in New Business Development and Lead Generation Ability to create and execute business strategies Excellent Communication skills Experience in Account Management Strong interpersonal and negotiation skills Ability to work independently and in a hybrid environment Experience in the VoIP industry is a plus Bachelor's degree in Business, Marketing, or related field Show more Show less

The Testing Concepts, Process and Methodology E1 role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Testing Concepts, Process and Methodology E1 domain.

About the Role Solutions ATI Consulting is at the forefront of digital transformation, helping clients deliver exceptional customer experiences through next-gen technologies. We’re expanding our team with a Solution Engineer focused on Contact Center as a Service (CCaaS), which will work closely with the Sprinklr Professional Services team. This hands-on role will collaborate with cross-functional teams to configure, deploy, and optimize Sprinklr’s Contact Center suite. The CCaaS Solution Engineer ensures that customers receive the best experience and value by effectively deploying Sprinklr software based on customer use-cases, industry, and best practices. They also act as the day-to-day internal escalation point and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. You will work closely with Sprinklr Implementation Consultants, Project Managers, and client stakeholders to ensure seamless integration of CCaaS features, including voice, digital engagement, agent workflows, automation, and reporting. Key Responsibilities Act as a technical expert in the implementation of Sprinklr’s CCaaS platform, including configuration of call flows, IVRs, routing logic, integrations, and user roles. Partner with Sprinklr consultants to understand client use cases and translate business requirements into scalable technical solutions. Proactively identify potential risks, technical challenges, and optimization opportunities, implementing solutions that preempt issues and maximize client ROI. Configure and deploy Sprinklr modules including Voice AI, Automation Workflows, Quality Management, and Reporting Dashboards. Assist in the integration of third-party systems (CRMs, ticketing platforms, analytics tools) with Sprinklr CCaaS. Provide troubleshooting, support, and optimization throughout implementation phases. Document solution designs, configuration guides, and hand-off materials for client teams. Participate in client-facing meetings and workshops, acting as a technical expert on Sprinklr CCaaS capabilities. Collaborate with internal QA and DevOps teams to ensure solution integrity, scalability, and alignment with client goals. Required Experience : 3-5+ years of experience in CCaaS implementation, with recent hands-on experience with Sprinklr's CCaaS suite required. Strong understanding of omnichannel contact center operations, call routing, agent workflows, and digital engagement. Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC). Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark). Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms. Experience scripting in Groovy or JavaScript for workflow automation, API integrations, and/or platform customizations. Ability to manage multiple complex projects in a fast-paced, dynamic environment. Excellent communication skills with a client-centric and collaborative approach. Sprinklr certification for the Service module and/or Sprinklr CCaaS certification is required. Preferred Experience : Prior work with the Sprinklr Professional Services Team is a strong plus. Bachelor's degree in computer science, mathematics, or engineering; Master's degree preferred. Benefits Health Insurance Technology Stipend Home Office Reimbursement Educational Resources Fitness Benefits Child Care Giving Programs Show more Show less