1631 Voip Jobs - Page 17

Job Title: Senior VoIP Developer (Full-Time) Confidential Location: Remote / Jaipur (Optional Onsite) Address: Sitapura, Jaipur Experience Required: 3+ Years in VoIP Development Job Summary: We are looking for an experienced and passionate VoIP Developer to join our growing tech team. You will be responsible for designing, building, and maintaining robust and scalable VoIP systems including softswitches, dialers, PBX GUIs, billing solutions, and real-time integrations. You must have expertise in platforms like Asterisk, FreeSWITCH, Kamailio, OpenSIPS, VICIdial, FreePBX, FusionPBX, and billing systems such as MagnusBilling and ASTPP. Experience with GUI development, API integrations, and multi-tenant VoIP systems is essential. Key Responsibilities: ● Build and manage VoIP platforms using: ○ Asterisk, FreeSWITCH, Kamailio, OpenSIPS ○ GUI frameworks: FreePBX, FusionPBX ○ Dialers: VICIdial, GoAutoDial ○ Billing platforms: MagnusBilling, ASTPP ● Design and develop custom IVRs, call routing logic, and SIP trunk integrations. ● Develop web-based VoIP control panels, dashboards, and custom admin/client GUIs. ● Integrate with 3rd-party platforms like: ○ WhatsApp Business API ○ CRMs and SMS Gateways ○ Payment and Email Systems ● Perform SIP debugging, audio troubleshooting, NAT traversal handling, and codec optimization. ● Work on multi-tenant architecture, high availability, failover, and security setup. ● Automate and script deployments using Bash, Python, or PHP. ● Manage VoIP instances on Proxmox, VMware, or cloud providers like AWS/DigitalOcean. Confidential Required Skills & Experience: ● Minimum 3 years of experience in VoIP system development. ● Strong knowledge of SIP/RTP/NAT, VoIP codecs, and signaling. ● Hands-on experience with: ○ Linux environments (Ubuntu, Debian, CentOS) ○ MySQL/PostgreSQL databases ○ Scripting in Bash/Python/PHP ● Tools: Wireshark, sngrep, tcpdump, Asterisk CLI, FS-CLI Preferred Skills (Bonus): ● Familiarity with WebRTC, STIR/SHAKEN, and telecom compliance. ● Experience in multi-tenant VoIP platform scaling. ● API development and third-party app integrations. ● Prior work in a telecom SaaS, startup, or CPaaS provider. What We Offer: ● Competitive salary based on skills and experience. ● Remote work flexibility and performance-based growth. ● Exposure to advanced telecom projects and platforms. ● Fast-paced, collaborative, and innovation-driven culture. Job Types: Full-time, Permanent Pay: ₹3.50 - ₹7.00 per year Application Question(s): Do you have expertise in platforms like Asterisk, FreeSWITCH, Kamailio, OpenSIPS, VICIdial, FreePBX, FusionPBX, and billing systems ? Do you have minimum 3 years of experience in VoIP system development ? Work Location: Remote

Company Name- Webvio Technologies Pvt Ltd Profile: FreeSwitch Developer Experience- 3 -4 years Location: New Delhi/ Kolkata Job Description: We are seeking a skilled FreeSWITCH Developer to join our team. In this role, you will be responsible for designing, implementing, and maintaining VoIP solutions using FreeSWITCH. The ideal candidate has a strong background in VoIP technologies, telecommunications protocols, and FreeSWITCH development. Required Qualifications: Strong experience with FreeSwitch development and configuration. Proficiency in programming languages such as C, Python or Lua. Experience with databases (e.g., MySQL, PostgreSQL). Must have experience in SIP Protocol and RTP. Benefits: Competitive salary. Opportunity to work on cutting-edge VoIP technologies. Professional development and training opportunities. Interested share your resume at 8989480817 Job Type: Full-time Pay: ₹800,000.00 - ₹1,400,000.00 per year Benefits: Provident Fund Work Location: In person

Company Description Gallagher is a global insurance brokerage, risk management, and consulting firm that helps clients address risk, protect assets, and recover from losses. Our products and services keep businesses and institutions running, enabling individuals and families to face their future with confidence. We provide retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Additionally, Gallagher offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services. Role Description This is a full-time on-site role located in Pune for an Assistant Manager - International Voice Process. The Assistant Manager will be responsible for managing and leading the team, providing exceptional customer service, overseeing voice operations, and ensuring effective communication over IP telephony systems. Daily tasks include monitoring team performance, conducting training sessions, resolving customer issues, and collaborating with other departments to enhance service quality. Qualifications Team Management and Customer Service skills Analytical Skills to monitor team performance and handle data-driven decision-making Proficiency in Voice over IP (VoIP) and Telephony systems Excellent communication and interpersonal skills Ability to work on-site in Pune Bachelor's degree in Business Administration, Management, or related field Previous experience in an international voice process role is a plus

About Client :- Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations. The company is committed to unleashing human energy through technology for an inclusive and sustainable future, helping organizations accelerate their transition to a digital and sustainable world. They provide a variety of services, including consulting, technology, professional, and outsourcing services. Job Details :- Position: VOIP Engineer Experience Required: 4-8yrs Notice: immediate Work Location: PAN India Mode Of Work: Hybrid Type of Hiring: Contract to Hire Job Description:- The colleague who has comprehensive VoIP Solutions: Extensive experience in deploying and managing open-source telephony platforms, including Kamailio for SIP routing, Asterisk for PBX functionalities, and PJSIP for advanced SIP handling. Skilled in integrating these technologies to create scalable, high-performance communication systems tailored to business needs.

You should be a graduate or postgraduate in Computer Science or related Engineering Specialization with proven experience in software development focusing on VoIP, SIP, and IMS. Your strong programming skills in languages like C/C++ will be essential along with experience in VoIP protocols and technologies. Knowledge of SIP and IMS standards and protocols, as well as familiarity with network protocols and telecommunication systems, will be crucial for the role. Your excellent problem-solving skills and attention to detail will help you excel in this position. Strong communication and teamwork abilities are also required. A degree in Computer Science or Software Engineering at the Bachelors or Masters level is preferred.,

As a Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, you will play a crucial role in providing professional first-line remote and/or onsite technical support to clients. Your primary responsibility will be to proactively identify and resolve technical incidents and problems to ensure service restoration for clients. By managing incidents and following through to effective resolutions, you will contribute to maintaining zero missed Service Level Agreement (SLA) conditions. Your day-to-day tasks will include managing standard and low complexity incidents, conducting routine tasks following standard practices, and ensuring the efficient resolution of incidents and requests. You will be responsible for configuring, installing, testing, and ensuring the operational status of assigned infrastructure at client sites. Additionally, you will install and configure software solutions based on client requirements and identify root causes of incidents and problems by following knowledge articles. Key Responsibilities: - Configuration, installation, testing, and operational maintenance of client infrastructure - Installation and configuration of software solutions as per client requirements - Proactively identifying and logging incidents with necessary details - Collaborating with stakeholders to expedite diagnosis and resolution of errors and problems - Investigating support calls, identifying root causes, and escalating when necessary - Updating incident progress and resolution details in a timely manner - Tracking, logging, and reporting on configuration items and changes - Investigating system problems and assisting with remedies and preventative measures - Providing first-line remote and onsite technical support to clients - Reporting and escalating issues to third-party vendors when required - Following handover procedures for shift changes to ensure service continuity Knowledge and Attributes: - Strong communication skills, both verbal and written - Effective planning and adaptation to changing circumstances - Positive outlook, ability to work well under pressure, and willingness to put in extra hours when necessary - Active listening techniques and client-centric approach - Ability to maintain a positive client experience throughout interactions Academic Qualifications and Certifications: - Bachelor's degree in Information Technology or Computing or related field - Associate level certification in Data Centre technologies (e.g., CCNA) - Associate level certification in Networking technologies (e.g., CCNA, JNCIA) - Collaboration certifications such as CCNA, Microsoft Voice, and Webex Calling Required Experience: - Entry-level experience in Collaboration technologies - Technical support experience to clients - Diagnosis and troubleshooting experience - Remote support in Collaboration technologies - Understanding of relevant technologies (Cisco, SBCs, Webex calling, etc.) - Basic knowledge of Network routing and switching Workplace type: On-site Working Join NTT DATA, a global innovator in business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. As part of the NTT Group, we invest significantly in R&D to drive digital transformation and sustainability. With diverse experts worldwide and a robust partner ecosystem, we offer consulting, data, AI solutions, and infrastructure services to move organizations confidently into the digital future. At NTT DATA, we value diversity and are dedicated to creating equal opportunities for all.,

Sales and Telecommunications Professional Profile Dynamic and results-driven Sales and Telecommunications professional with a strong background in business development, client relationship management, and technical solution selling. Proven ability to drive revenue growth by identifying new market opportunities and delivering tailored communication solutions that meet client needs. Skilled in negotiating contracts, managing B2B and B2C sales cycles, and working cross-functionally with engineering and operations teams to ensure seamless service delivery. Core Competencies: • B2B & B2C Sales • Telecom Product Knowledge (Wireless, Broadband, VoIP, IoT, etc.) • Key Account Management • Customer Relationship Management (CRM) • Lead Generation & Conversion • Network & Infrastructure Solutions • Technical Sales Presentations • Post-sales Support & Retention • Market Trend Analysis Industry Experience: Worked with leading telecom providers and tech startups to deliver cutting-edge communication solutions across enterprise, retail, and government sectors. Known for consistently exceeding sales targets and building long-term client partnerships. Soft Skills: Strong communicator, persuasive negotiator, and team collaborator with a solution-oriented mindset. Adept at handling high-pressure targets and adapting to fast-changing telecom markets.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. You will be part of a renowned organization known for its technical excellence, leading innovations, and its commitment to making a difference to clients and society. At NTT DATA, diversity and inclusion are embraced, creating a workplace where you can grow, belong, and thrive. Your day at NTT DATA As the Cross Technology Service Delivery Field Support Engineer (L1), you will be in an entry-level engineering role responsible for providing professional first-line remote and/or onsite technical support and field engineering services to clients. Your primary responsibility will be to proactively identify and resolve technical incidents and problems to ensure service restoration for clients. You will be focused on ensuring all requests, process events, and resolution incidents meet Service Level Agreement (SLA) conditions without any misses. As a Cross Technology Service Delivery Field Support Engineer (L1), you will manage standard and low complexity incidents, perform routine tasks, and adhere to standard practices and procedures. What You'll Be Doing Key Responsibilities: - Configuring, installing, testing, and ensuring operational readiness of assigned infrastructure at client sites. - Installing and configuring software as per client requirements. - Proactively identifying problems and errors, logging incidents with necessary detail, and collaborating with stakeholders for timely issue resolution. - Investigating and identifying root causes of incidents and problems, escalating to L2 Field Engineer when necessary. - Updating incident progress and resolution details promptly using the required platform. - Applying tools, techniques, and processes to track, log, report, and correct configuration items, components, and changes. - Investigating system, process, and service problems, assisting in implementing remedies and preventative measures. - Providing first-line remote and onsite technical support as well as field engineering services to clients. - Reporting and escalating issues to 3rd party vendors when required. - Following handover procedures for shift changes to ensure service continuity. Knowledge and Attributes: - Excellent communication skills, both verbal and written. - Ability to plan activities and projects in advance, considering possible changing circumstances. - Maintaining a positive outlook at work and working effectively under pressure. - Willingness to work hard and put in extra hours when necessary. - Active listening skills to understand client requirements and create positive client experiences. - Adaptability to changing circumstances and prioritizing client needs throughout interactions. Academic Qualifications and Certifications: - Bachelor's degree or equivalent in Information Technology or Computing. - Associate level certifications in Data Centre technologies (e.g., CCNA (DC)), Networking technologies (e.g., CCNA, JNCIA), and Collaboration technologies (e.g., Microsoft Voice certification). - Collaboration certifications such as CCNA, Microsoft Voice certification (MS700 & MS720), and Webex Calling certification. Required Experience: - Entry-level experience in Collaboration technologies like Call managers, Voice Gateways, and IP Telephony. - Experience in technical support, diagnosis, and troubleshooting. - Experience providing remote support in Collaboration technologies. - Understanding of relevant technologies such as Cisco products, SBC's, CUBE's, and Network routing and switching. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate and transform for long-term success, NTT DATA invests significantly in R&D each year. With experts in over 50 countries and a strong partner ecosystem, NTT DATA offers a range of services including consulting, data and artificial intelligence, and digital infrastructure solutions. As a Global Top Employer, NTT DATA values diversity and is dedicated to creating a sustainable digital future for organizations and society.,

You will be joining a team that provides 3rd line technical support for GTT's customer support organizations. As a part of this highly intelligent, flexible, and efficient technical support team, your role will involve collaborating with various departments within GTT to ensure the delivery of a world-class customer experience. Your primary responsibility will be to maintain the stability of GTT's next-generation native IPv4/IPv6 IP network and provide advanced technical support for the complete range of GTT IP products. This will include working closely with Tier 1 and Tier 2 teams to address customer and core issues promptly and effectively. Your duties and responsibilities will include providing 3rd line break/fix support for customer services across GTT's multinational and multivendor network. You will be responsible for owning incidents, resolving them swiftly, and ensuring they are driven through to final resolution, while collaborating with customers and internal teams as needed. Escalation to vendor support and other internal teams will be necessary to ensure timely and satisfactory issue resolution. Additionally, you will be expected to provide concise action plans for teams to address network and customer issues efficiently, offer work instructions, guidelines, and training sessions to junior engineers when required, and communicate and document customer and service-specific support information to 1st line teams. Furthermore, you will be tasked with proactive problem management based on technical and trend analysis to enhance network performance, performing technical reviews and taking ownership of key network management systems, scoping new developments to support continuous improvement of network quality and resilience, ensuring operational processes are followed to deliver best-in-class technical support while maintaining a stable and resilient network, designing, developing, and implementing automated solutions to streamline network operations, and maintaining up-to-date documentation of automated processes, scripts, and network changes. To qualify for this role, you should have a minimum of 5 years of experience in an IP Operations environment of a Telco or large ISP, with at least 3 years of work in an IP technical 2nd line support position. You should possess excellent and demonstrable knowledge of IP, MPLS, and routing (ISIS, BGP, OSPF) in an ISP environment, as well as an understanding of SD WAN and components. Familiarity with Fortinet, VeloCloud, Aruba, and working knowledge of protocols used by systems and customer applications are preferred. Additionally, experience with CE/CPE configurations and troubleshooting, Ethernet, IP transit, VPLS, MPLS, DIA technologies, and IP management tools is required. Holding a CCNP or JNCIP certification is preferred, with knowledge of Ansible, Python, and Bash scripting being desirable. Desirable qualifications include excellent Juniper and JUNOS knowledge, general knowledge of the telecom industry, experience with Fortinet, VeloCloud, Aruba/SilverPeak devices, Accedian, Cisco, Comtrend CPEs, and a general technical understanding of other technologies such as VoIP, SDH, and DWDM. In this role, you will be working 5 days a week with 2 days off, following US business hours. Your success in this position will depend on your accuracy and attention to detail, ability to manage multiple priorities effectively, problem-solving skills, root cause analysis capabilities, knowledge of IP technologies and protocols, expertise in troubleshooting network problems, continuous improvement mindset, customer-first approach, and commitment to operational excellence.,

As a part of the Leading MNC team, you will be responsible for leading and maintaining all components of the enterprise network infrastructure and security. You will manage a team of 25+ professionals, including Managers, Tech Leads, Network Architects, and Engineers. Your role will involve overseeing the full network lifecycle, which includes design, deployment, operations, monitoring, troubleshooting, and continuous improvement. It will be your responsibility to create, standardize, and document network designs and security templates. Additionally, you will lead operational excellence initiatives aimed at reducing failures, improving services, and analyzing performance metrics. To excel in this role, you should have at least 15 years of experience in enterprise networking, with a strong background in design, deployment, and support. You must possess deep expertise in large-scale WAN, LAN, WLAN, VoIP, and data center networking. Proficiency in platforms such as Juniper, Cisco, Fortinet, etc., is essential. A good understanding of network monitoring and observability tools is required, along with proficiency in automation tools and scripting languages like Python. If you are passionate about networking, have a proven track record in leading network infrastructure and security projects, and enjoy working in a dynamic team environment, we encourage you to apply for this exciting opportunity at our Leading MNC.,

Assist in addressing and resolving data quality issues reported by users and data stakeholders, including anomalies, inconsistencies, and data quality concerns. Participate in the monitoring, tracking, and management of data quality incidents and requests, ensuring timely and effective responses. Assist in creating and maintaining comprehensive documentation of data quality issues, resolutions, and best practices for reference and training. Support the Data Quality Service Desk Lead in managing and escalating complex data quality issues to the relevant teams, ensuring appropriate actions are taken. Assist in tracking and reporting on data quality incidents and metrics to ensure transparency and accountability. Excel Basic understanding of SQL. Good communication and Aptitude. Qualifications Graduate Additional Information 100% Work from Office (24 X7) No Mobile Phones/storage devices allowed within the floor Rotational shifts Current office location is Vikhroli however team will move to Thane (GB) in few months Job Location

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Managed Operational Services Engineer is responsible for the remote support and maintenance of the NiCE platforms at the customer site. The MOS Engineer will manage NiCE related issues and outages in a timely manner and enhance the client's ability to maintain the NiCE system. In addition, the MOS Engineer will assist with NiCE projects, installations, and change management as required to support the customer’s environment and infrastructure. How will you make an impact? Position reports on a day-to-day basis to MOS Manager. Knowledge of NiCE solutions – Engage/NTR Work directly with client's System Engineers to support the NiCE infrastructure across the customer’s organization globally. Create record of the case and performing remediation in accordance to the severity of the case. Provide L1/L2/L3 support as required of the technical support for the NiCE product, and utilize, engage and co-ordinate efforts with suppliers/other representatives as needed. Assist client's Administrators with questions and problems associated with the configuration, administration, and management of users in the NiCE system. Document and maintain NiCE system specifications (Site Documentation) across all sites. Provide and evaluate proactive Health Checks on a daily, weekly and monthly basis. Perform MAC (Move/Add/Change) jobs Assist with NiCE projects, installations, and change management as required to support environment and infrastructure. Perform NiCE system maintenance across all sites as required. The MOS Engineer is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues. Effectively manage time and maintain regular communication and updates to both customer and management. Participate in training classes, or special projects as needed. Other roles and responsibilities may be assigned on an as needed basis. Have you got what it takes? Must have a minimum of 4+ years of proven experience with the following: Experience working with voice and data networks in the capacity of design, implementation or project management. Microsoft operating systems, Networking, SQL, Security and VoIP technology. Telephony experience and certifications – TDM, VoIP and CTI – advantage. Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco – advantage. CTI Experience with most common PBX, Switch, ACD and CTI vendors – Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys – advantage. HP, MCSE, MCP certifications – advantage. Certified on all NiCE Systems solutions – advantage. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7968 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Managed Operational Services Engineer is responsible for the remote support and maintenance of the NiCE platforms at the customer site. The MOS Engineer will manage NiCE related issues and outages in a timely manner and enhance the client's ability to maintain the NiCE system. In addition, the MOS Engineer will assist with NiCE projects, installations, and change management as required to support the customer’s environment and infrastructure. How will you make an impact? Position reports on a day-to-day basis to MOS Manager. Knowledge of NiCE solutions – Engage/NTR Work directly with client's System Engineers to support the NiCE infrastructure across the customer’s organization globally. Create record of the case and performing remediation in accordance to the severity of the case. Provide L1/L2/L3 support as required of the technical support for the NiCE product, and utilize, engage and co-ordinate efforts with suppliers/other representatives as needed. Assist client's Administrators with questions and problems associated with the configuration, administration, and management of users in the NiCE system. Document and maintain NiCE system specifications (Site Documentation) across all sites. Provide and evaluate proactive Health Checks on a daily, weekly and monthly basis. Perform MAC (Move/Add/Change) jobs Assist with NiCE projects, installations, and change management as required to support environment and infrastructure. Perform NiCE system maintenance across all sites as required. The MOS Engineer is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues. Effectively manage time and maintain regular communication and updates to both customer and management. Participate in training classes, or special projects as needed. Other roles and responsibilities may be assigned on an as needed basis. Have you got what it takes? Must have a minimum of 8+ years of proven experience with the following: Experience working with voice and data networks in the capacity of design, implementation or project management. Microsoft operating systems, Networking, SQL, Security and VoIP technology. Telephony experience and certifications – TDM, VoIP and CTI – advantage. Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco – advantage. CTI Experience with most common PBX, Switch, ACD and CTI vendors – Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys – advantage. HP, MCSE, MCP certifications – advantage. Certified on all NiCE Systems solutions – advantage. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7972 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Managed Operational Services Engineer is responsible for the remote support and maintenance of the NiCE platforms at the customer site. The MOS Engineer will manage NiCE related issues and outages in a timely manner and enhance the client's ability to maintain the NiCE system. In addition, the MOS Engineer will assist with NiCE projects, installations, and change management as required to support the customer’s environment and infrastructure. How will you make an impact? Position reports on a day-to-day basis to MOS Manager. Knowledge of NiCE solutions – Engage/NTR Work directly with client's System Engineers to support the NiCE infrastructure across the customer’s organization globally. Create record of the case and performing remediation in accordance to the severity of the case. Provide L1/L2/L3 support as required of the technical support for the NiCE product, and utilize, engage and co-ordinate efforts with suppliers/other representatives as needed. Assist client's Administrators with questions and problems associated with the configuration, administration, and management of users in the NiCE system. Document and maintain NiCE system specifications (Site Documentation) across all sites. Provide and evaluate proactive Health Checks on a daily, weekly and monthly basis. Perform MAC (Move/Add/Change) jobs Assist with NiCE projects, installations, and change management as required to support environment and infrastructure. Perform NiCE system maintenance across all sites as required. The MOS Engineer is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues. Effectively manage time and maintain regular communication and updates to both customer and management. Participate in training classes, or special projects as needed. Other roles and responsibilities may be assigned on an as needed basis. Have you got what it takes? Must have a minimum of 2+ years of proven experience with the following: Experience working with voice and data networks in the capacity of design, implementation or project management. Microsoft operating systems, Networking, SQL, Security and VoIP technology. Telephony experience and certifications – TDM, VoIP and CTI – advantage. Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco – advantage. CTI Experience with most common PBX, Switch, ACD and CTI vendors – Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys – advantage. HP, MCSE, MCP certifications – advantage. Certified on all NiCE Systems solutions – advantage. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7973 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Director Global Head of Network Engineering Job Details | Teva Pharmaceuticals Find a Career With Purpose at Teva Search by Postal Code Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Director Global Head of Network Engineering Who we are The opportunity Responsibility for supervision and management of global network infrastructure team. This involves leading a team of network professional engineers, designing and implementing network solutions while ensuring system availability and optimizing network performance. Collaborate with other departments to align network strategies with business goals in line with emerging technologies in the industry to improve the overall network architecture. How you ll spend your day Lead a team of network engineers and manages corporate projects and problem resolution requiring the participation of multiple specialized teams Researches, Implements, and maintains information technologies to increase LAN/WAN and Cloud based operational efficiencies and secure enterprise network. Designs, implements, and maintains highly available and fault tolerant network routing/switching/security infrastructure for the enterprise with minimal supervision. Infrastructure technologies include, but are not limited to: Client based SSL VPN, Site-to-Site IPSec VPN, DNS, DHCP, VoIP, SIP, H.323 video collaboration, firewall technologies, network load balancing technologies, network monitoring technologies, 802.11b/g/n wireless networks, and 802.3 based Ethernet networks. Assist to support day-to-day operations escalation and on-going network projects include hands-on activities HLD & LLD documents design and writing Lead site level network projects working closely with site IT managers Install, configure, analyze, and upgrade network equipment (including routers, switches, Data Center and SD-WAN equipment) Perform preventative maintenance for the network in global environment Provide troubleshooting expertise for network problems including performance analysis, WAN/LAN / Security vulnerabilities and equipment malfunctions Utilize network monitoring tools to diagnose faults and to analyze performance. Work with infrastructure, cloud and application teams to design network solutions to meet the needs for different projects Provide physical network support if required by traveling to various local offices Interfaces with clients, vendors, and other teams on multi-faceted projects involving voice and data requirements in support of enterprise technologies Manages assigned global network projects and meets deadlines Leads large projects and assigns tasks to supporting Network Engineers and other technical teams Independently develop reference materials (network diagrams, installation documentation, etc.) for supported network technologies to be used for both online and in-person training of other technical. Serves as both a professional and technical mentor to other Network Engineers Proactively identifies areas of improvement (process or technical) and develops plans for associated changes required. Your experience and qualifications Bachelors degree in a Computer Sciences or equivalent is required 15 years of Technical Network delivery experience of Enterprise Corporate level platforms and projects in global companies 15 years experience in computer electronics and/or telecommunications Licensure, certification, and/or registration: Cisco CCNA, Cisco CCNP, Cisco CCDP Checkpoint CCSE CWNP CWSP CWNP CWAP ISC2 SSCP Avaya ACS Experience with Aruba wireless Previous experience in delivering large platforms on a public cloud (Azure/AWS/GCP) Established relationship with key public cloud vendors. Previous experience leading large IT teams globally. Experience in working in a matrix managed organization. Strong pharma related IT compliance and risk management experience Excellent relationship-building skills, communication skills and team-based project experience. Excellent English written and verbal communication skills at a senior level both internally and externally. Able to engage and mange up, down and across the IT and business without formal authority. Able to handle crisis situations, develop and execute a response plan. Strong IT vendor management skills. Sr. Director IT Strategy, PMO, Ops Excellence & GBS IT Teva s Equal Employment Opportunity Commitment

About the Company We are a forward-thinking technology company dedicated to delivering innovative solutions that empower businesses to thrive in the digital age. Our mission is to harness the power of cloud computing and AI to drive efficiency and productivity while fostering a culture of collaboration and continuous improvement. About the Role As an L1 Support Engineer, you will be the first point of contact for technical support, ensuring smooth IT system operations. You’ll handle troubleshooting, proactive monitoring, and collaborate with L2/L3 teams for escalations. Leverage AI-powered tools and automation to boost support efficiency and client satisfaction. Key Responsibilities Manage and resolve tickets via ConnectWise RMM and PSA; document issues and resolutions accurately. Assist with onboarding/offboarding and support Microsoft 365 & Google Workspace environments. Perform basic Azure tasks including VM management, storage monitoring, AVD support, and Entra ID access management. Troubleshoot Windows Server/Desktop issues, network basics (IP, DNS), and connectivity problems. Monitor infrastructure health and maintain systems including antivirus (SentinelOne, CrowdStrike), backups (Datto, MSP360), printers, email, VoIP (8x8, Nextiva), and web hosting (Kinsta). Support email security (Proofpoint) and security awareness initiatives (KnowBe4). Provide basic VMware environment support and escalate complex issues. Use AI and automation tools (PowerShell, AI copilots, Power Automate) to enhance support workflows. Required Skills & Qualifications 3–5 years of IT support experience. Hands-on with ConnectWise RMM/PSA, EDR antivirus, backup solutions. Proficient in Windows Server/Desktop, Microsoft 365, Azure support. Basic networking knowledge (TCP/IP, DNS, DHCP). Familiarity with AI-based support tools and automation. Strong communication, problem-solving, and time-management skills. Bachelor’s degree or equivalent; relevant certifications (CompTIA, Microsoft) preferred. Why Join Analytix Business Solutions? Great Place to Work Certified AI Technology Driven Organization Work with US Clients for global exposure Equal Opportunity Statement We are committed to creating a diverse and inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

Overview Job Title: WordPress & Shopify Developer Velvet Jobs Job Description: Seeking a skilled developer to design, develop, and maintain responsive websites on WordPress and Shopify platforms. Responsibilities include customizing themes and plugins, integrating e-commerce functionalities, and ensuring optimal site performance. Requirements: Proficiency in HTML, CSS, JavaScript, and PHP. Experience with WordPress and Shopify development. Strong problem-solving skills and attention to detail. Ability to manage multiple projects and meet deadlines. This role offers an opportunity to contribute to diverse projects and enhance user engagement through innovative web solutions. Tagged as: wordpress Before applying for this position you need to submit your online resume . Click the button below to continue. About Thinkster Thinkster.in is a dynamic digital marketing agency based in Pune, Maharashtra, India. Established in 2018, the company specializes in delivering comprehensive growth solutions, including digital marketing, design, motion graphics, content creation, and performance marketing. Renowned for their efficiency and swift turnaround, Thinkster.in has successfully completed over 1,900 projects, dedicating more than 35,264 hours to crafting personalized marketing strategies that transform brands into digital leaders. Related Jobs WordPress Developer Business VoIP Phone Services - Vitel Global Hyderabad Full Time 2024-04-08

Role Description This is a full-time role as an Sales/ BD specialist / Carrier Account Specialist – VoIP -Voice, SMS A2P Bulk , WhatsApp API The holder of the position needs to be a committed person who is able to work independently and as a dedicated team player. Reaching Sales and Development targets through finding mutually beneficial solutions and building long-term business relationships with Key Partners. He/she is responsible for managing the wholesale relations with other Carriers-Aggregators, interconnects and coverage extension with new countries & products. The goal is to contribute in sustaining and growing our business to achieve long-term success. Job description Lead generation through cold calls, acquaintances and social media • Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets. Maintain lead generation database Capable of creating data-driven insights and recommendations on sales pipeline, segmentation, and key account targeting Independently pursue and prospects into customers, account management, retention, cross-sell + upsell Develop alliances and partnership Attending conferences, meetings, and industry events. Developing proposals and / or sales presentations Ability to analyse sales figures and maintain reports· Knowledge of UcaaS / CPaaS industry Skills / attributes required: 1- 10 years of experience in VoIP-Voice, SMS A2P, Watsapp API from Telecom segment Existing contacts in the respective market is an added advantage. strong written and verbal communication skills Ability to communicate at all levels and carry out face to face client meetings Strong negotiation skills Self-motivated and target-oriented, ability to multitask Ability to multi-task Ability to flourish with minimal guidance, be proactive, and handle uncertainty. Proficient in Word, Excel, Outlook, and PowerPoint Education: Bachelor’s Degree / Post Graduation Degree is an added advantage Industry Type: Telecom Department: Sales / Business Development Employment Type: Full Time, Permanent Salary: Negotiable hr@welcoinfotech.com Job Type: Full-time Pay: ₹500,000.00 - ₹600,000.00 per year Benefits: Provident Fund Schedule: Monday to Friday Morning shift Work Location: In person

🚀 Urgent Hiring: Business Development Executive – International Sales 📍 Location: Noida Sector 132 /Bangalore / Kannur Are you a dynamic sales professional with a passion for international markets? Join KPM Learning Solutions, a leading name in corporate training and E-learning, and help global businesses unlock excellence through impactful learning! 🔹 About Us KPM Learning Solutions is a trusted provider of high-quality public education courses, professional development programs, and tailored in-house training workshops. We focus on Key Performance Management (KPM) — aligning training with strategic business objectives to drive measurable results. Our innovative learning solutions are designed to meet the evolving needs of today’s fast-paced corporate landscape. 🔹 Role & Responsibilities As a Business Development Executive – International Sales, you will: Identify and reach out to potential international clients Generate leads via cold calling, LinkedIn, Facebook, and online directories Understand client requirements and provide customized training solutions Deliver compelling sales pitches and presentations Negotiate contracts and close deals effectively Maintain accurate sales reports and pipeline using CRM tools Stay informed about industry trends and competitor offerings 🔹 What We’re Looking For Excellent verbal English communication skills (a must) Strong interpersonal and consultative selling abilities Familiarity with CRM systems and communication platforms (VOIP, email, etc.) Goal-oriented, proactive, and comfortable working under pressure Bachelor’s degree in Business, Marketing, or related field preferred Prior experience in international business development is a plus 🌟 Why Join Us? Work with a fast-growing team in the booming Etch & corporate training industry Exposure to international clients and cutting-edge learning solutions Collaborative and performance-driven work culture 📧 Apply Now! Send your updated resume to hr@kpmlearnings.com with the subject line "Application – BDE (International Sales)" Don't miss this opportunity to make an impact and grow with us!

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies. Responsibilities > Work in 24x7 environment >Support Cisco Unified Communications (UC) platforms, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Expressway C & E, and Cisco Unified Border Element (CUBE), ensuring high availability and seamless call control across enterprise networks. >Manage Webex Calling Multi-Tenant environments via Webex Control Hub, including number management, location-based routing, PSTN integration (via Local Gateway/CUBE), and emergency call configurations. Support operations on User provisioning, features like hunt group, Auto attendant, and shared lines Configure SIP endpoints and trunks on Cisco CUBE, CUCM, Webex Calling, and AudioCodes SBCs for seamless interoperability with service providers and cloud communication platforms. Develop and maintain Webex API integrations using Cisco Webex REST APIs to automate user provisioning, de-provisioning, and system monitoring. Utilize tools like Postman and Webex Integration Guides for testing and documentation. Troubleshoot call quality issues including echo, jitter, and media path inconsistencies using tools such as syslog, CDRs, and SIP debuggers. Support AudioCodes Mediant SBCs (500, 800, VE, etc.) in enterprise and hybrid environments, including secure configuration for SIP trunking, routing policies, and media negotiation. KPI Reporting preparation and publishing to stakeholders Define Work procedure documentation to keep the day to day activities on live Work for continuous improvement to meet customer expectations. Experience / knowledge 5 to 8 Years of experience Deploy, configure, and support Cisco Unified Communications platforms, including: Cisco Unified Communications Manager (CUCM), CUC, Expressway C & E, CUBE Experience with Webex Calling Multi-Tenant provisioning, number management, and dial plan configuration via Webex Control Hub. Knowledge of location-based call routing, PSTN connectivity (Local Gateway/CUBE), and emergency call routing setup. Proficient in managing user provisioning, calling behavior, hunt groups, auto-attendants, and shared line appearance. Familiarity with analytics & reporting tools within Webex Control Hub for call usage and troubleshooting. Experience with configuring SIP on Cisco CUBE, CUCM, Webex Calling, and AudioCodes SBC Strong understanding of SIP signaling, call setup/teardown, and call flow analysis. Experience working with Cisco Webex REST APIs for automating user provisioning, deletion Knowledge of Webex Integration Guides, Postman, and API documentation tools Experience with AudioCodes Mediant SBCs (500, 800, VE, etc.) in enterprise Ability to integrate AudioCodes SBC with cloud UC platforms like Webex Calling Hands-on with call quality troubleshooting, echo, jitter, and media path diagnostics Experience deploying and managing AudioCodes Virtual Edition SBCs (VE) on AWS EC2 instances. Knowledge of VPC, security groups, Elastic IPs, NAT gateways, and load balancers for VoIP infrastructure. Strong understanding of DMZ network architecture and its role in UC and SBC deployments Job: IT Infrastructure Engineer Organization: IT Infrastructure Schedule: Full time Employee Status: Regular Job Type: Permanent contract Job Posting Date: 2025-07-14 Join Us ! Being part of our team, you will join: one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development a multi-cultural environment that values diversity and international collaboration more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development More information on Valeo: https://www.valeo.com

Tech @ Exotel Exotel engineering solves some really cool infrastructure level problems with the goal of ensuring no one misses a call or an SMS. ● Our focus is on building a very fault-tolerant, loosely coupled, scalable and real-time distributed system ● We are generally agnostic of language, technology or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java and PHP. We use Aerospike, MySQL as data stores, ElasticSearch for search and Beanstalkd for queuing ● We emphasize a lot on clean abstractions of code, loosely coupled services and good coding practices ● We are very strong believers in "you built it, you own it!". And running a distributed system is very different from just building one! ● We are crazy about the high availability What you will do? ● Lead projects related to Exotel's telephony and VoIP stack. Responsible for driving projects throughout its lifecycle. ● Work with a team of engineers to explore, design, develop, test, deploy, and operationalize a product's features & improvements. ● Build fault-tolerant, scalable and real-time distributed voip system ● Effectively work in a collaborative and agile team environment ● Support team with timely analysis and debugging of operational issues. ● Be on rotational on-call roster to handle operational issues ● Emphasis on automation and scripting. ● Mentor junior engineers in the team. What we look for? Must Haves ● Bachelors or Masters degree in Computer Science or Communications Engineering ● Solid knowledge on VoIP domain technologies including SIP, SDP, RTP, RTCP. ● Solid knowledge on IP networking concepts and L2/L3 routing including Subnets, VLAN, NAT Traversal (ICE/STUN). ● Experience leading project team to deliver critical software solutions ● 3+ years experience in high-availability, scalable and fault tolerant voip infrastructure. ● 3+ years experience in working with server-side voip infrastructure components like Asterisk/Freeswitch, Kamailio/Opensips. including understanding of stack internals ● 3+ years experience in working with a major cloud platform like AWS (preferred), GCP, Azure. ● 2+ years experience in design and development of REST-based microservices. ● 2+ Experience with WebRTC ● Experience in programming with one of Golang (preferred), Ruby, C/C++ ● Experience in scripting with shell, python ● Experience with datastores such as MySQL, Postgres ● Experience with DevOps tools like Ansible, Jenkins, Terraform, kubernetes, Git ● Good understanding of data structures, multi-threading and concurrency concepts. ● Proficiency in working in Linux environment ● Experience working in Agile SDLC process ● Strong analytical, problem solving and troubleshooting skills ● Excellent written and verbal communication skills ● Team-player, flexible and able to work in a fast-paced environment ● A "devops" mindset. You own what you will develop. Job Type: Full-time Pay: ₹150,000.00 - ₹200,000.00 per year Location Type: In-person Schedule: Day shift Work Location: In person Speak with the employer +91 6393722524

About MyOperator: MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable. Role Overview: We’re looking for a hands-on, technically fluent Customer Support Team Lead who is passionate about solving problems, leading high-performance teams, and delivering exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced B2B SaaS environment and brings deep expertise in cloud telephony, WhatsApp Business APIs, and Zoho CRM.You will act as a player-coach, guiding and mentoring your team while jumping into complex cases yourself when needed. As a key leader in our support organization, you'll work cross-functionally with Product, Engineering, and Customer Success to ensure every customer issue is not just resolved—but understood, documented, and prevented in the future. Responsibilities: Team Leadership & Development Lead, mentor, and coach a team of support executives to exceed individual and team KPIs. Conduct performance reviews, provide actionable feedback, and identify training needs. Manage shift schedules, workloads, and high-priority escalations to ensure SLAs are met. Foster a culture of accountability, ownership, and continuous improvement. Customer Experience & Escalation Management Handle escalated customer issues, ensuring quick and accurate resolutions. Monitor support quality across channels and implement measures to improve CSAT and NPS. Proactively identify trends and systemic issues; drive cross-functional resolutions. Zoho CRM & Operational Management Oversee support operations via Zoho CRM and Zoho Desk, including ticket queues, live chat, and call support. Create and manage dashboards, workflows, automations, and custom reports to improve efficiency. Track KPIs such as FCR, AHT, SLA adherence, and CSAT. Technical Troubleshooting & Escalation Serve as the primary point for complex issues related to: Cloud Telephony: IVR setups, SIP issues, jitter/latency, call routing, CTI configurations. WhatsApp Business API: Message failures, template issues, API integration, webhook errors. Collaborate with the Engineering team for bug diagnosis and resolution. Process Improvement & Knowledge Management Analyze recurring issues, advocate for product fixes, and build preventive workflows. Maintain comprehensive internal and external knowledge bases and documentation. Standardize troubleshooting processes and ensure team-wide knowledge transfer. Cross-Functional Collaboration Partner with Product, Onboarding, and Account Management teams to support seamless implementations and retention. Represent the voice of the customer in product discussions and roadmap planning. Required Skills & Qualifications: 3–5+ years in a B2B technical customer support role; preferably within a SaaS, CPaaS, or cloud telephony environment. 1–2+ years in a leadership or supervisory role. Prior experience in VoIP, IVR systems, or business messaging solutions (WhatsApp, SMS) is essential. Proficiency in Zoho CRM and/or Zoho Desk is highly desirable. Strong understanding of cloud telephony (SIP, PBX, CTI, call routing, etc.). Knowledge of WhatsApp Business API including template setup, endpoints, integration, and common errors. Ability to read and interpret API documentation and troubleshoot integration issues. Strong leadership and mentoring capabilities. Excellent verbal and written communication skills. High emotional intelligence and composure under pressure. Analytical mindset with a proactive approach to solving root causes, not just symptoms. Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us! Perks & Benefits: Be part of a fast-growing and innovative company that is a leader in the cloud communications industry. A collaborative and supportive work environment that values your contributions. Competitive salary and benefits package. Opportunities for professional growth and career advancement. The chance to make a real impact on our customers and the success of our business Job Types: Full-time, Permanent Pay: Up to ₹750,000.00 per year Benefits: Cell phone reimbursement Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): Current and Expected CTC? Are you willing to work onsite (Sector 2, Noida)? Experience: Team management: 1 year (Required) Customer support: 2 years (Required) SaaS: 1 year (Required) Work Location: In person

Broadcom TDM Required Qualifications 3-5 years experience working as a data quality engineer Designs, builds, and maintains quality assurance processes in support of data analytics, integration, and reporting initiatives Develops data integration tests to ensure data meets intended use Works with business and technology to understand data requests and build or enhance processes and procedures to meet expected outcome Works in data integration QA tools such as Informatica, SSIS, SQL, SSRS, PowerBI, etc. Mandatory Skills: Broadcom TDM. Experience: 3-5 Years.

Job Summary: We are seeking a dynamic and experienced BPO Technology Head with hands-on expertise in Genesys and other contact center technologies. This leadership role will drive the design, implementation, and optimization of the technology ecosystem supporting multi-channel customer service operations. The ideal candidate is both strategic and technically proficient, capable of bridging the gap between business needs and technology solutions. Key Responsibilities: Develop and execute the technology strategy for BPO and customer support operations. Provide hands-on leadership in the implementation, configuration, and optimization of Genesys Cloud/Genesys Engage platforms. Oversee the architecture and integration of ACD, IVR, CTI, WFM, quality monitoring, CRM, and analytics tools. Manage omnichannel capabilities (voice, email, chat, SMS, social) and ensure high availability and performance of systems. Design and rollout of call center infrastructure in cloud environments. Ensure interoperability and seamless integration between Genesys and supporting tools like Salesforce, Navitaire etc. Oversee real-time and historical reporting tools to enable performance optimization. Knowledge of RPA, AI/ML, chatbots, voice bots, and other automation tools to improve customer experience and operational efficiency. Explore innovations in conversational AI, speech analytics, and customer journey orchestration. Lead a cross-functional team of IT engineers, developers, and tech support staff. Manage vendor relationships with Genesys and other third-party providers. Negotiate service level agreements (SLAs), monitor KPIs, and ensure compliance with contracts. Security, Compliance, and Risk Management Ensure compliance with industry standards (e.g., GDPR, HIPAA, PCI-DSS) and corporate security policies. Oversee business continuity, disaster recovery planning, and incident management for contact centre platforms. Bachelor’s or master’s degree in computer science, Information Technology, or a related field. Proven hands-on experience with Genesys platforms (preferably Genesys Cloud CX or Engage) – design, configuration, API integrations, and troubleshooting. Strong knowledge of contact center technologies: IVR, ACD, WFM, QM, CTI, CRM (e.g., Salesforce, Zendesk), telephony (SIP, VoIP), and analytics tools. Experience managing complex migrations (e.g., from on-premises to cloud) and multi-site/global operations. Exposure to cloud platforms such as AWS, Azure, and containerized environments is a plus. Technical leadership and strategic planning Deep understanding of call center architectures Project and vendor management Omnichannel customer experience Performance analytics and KPI management Excellent problem-solving and communication skills Preferred Certifications Genesys Certified Professional (GCP) – Cloud CX or Engage PMP or ITIL Certification

Indent/SO No- 1000013156 Experience Range: 5+ yrs Job Location : Near Rajiv Gandhi Infotech Park, Phase-1 Hinjewadi, Pune, Work from Home/Office- Office Job Description Overview: As a Zabbix and SolarWinds Level 3 Administrator, you will play a critical role in providing expert support for the configuration and management of Zabbix and SolarWinds. You will lead efforts to ensure effective monitoring, alerting, and management of network devices and servers, as well as provide guidance to junior administrators. Key Responsibilities: 1. Strategic Planning and Design: · Develop and implement a strategic vision for Zabbix and SolarWinds that aligns with the organization's goals and objectives. · Lead the design and optimization of Zabbix and SolarWinds infrastructure, including advanced monitoring templates, devices, and alerting rules. 2. User Support and Training: · Provide expert support for end-users of Zabbix and SolarWinds, addressing complex issues related to monitoring, alerting, and system performance. · Offer training and mentorship to Level 1 and Level 2 administrators and end-users. 3. Advanced Monitoring and Alerting: · Oversee the monitoring of network devices, servers, and applications using Zabbix and SolarWinds. · Implement and manage advanced alerting policies, escalation procedures, and incident response plans. 4. Security and Compliance: · Ensure that Zabbix and SolarWinds configurations adhere to the highest standards of security and compliance. · Monitor and address vulnerabilities to reduce security risks. 5. Advanced Troubleshooting and Problem Resolution: · Provide Level 3 support for complex Zabbix and SolarWinds-related issues, incidents, and user problems. · Conduct root cause analysis for challenging technical problems and implement expert solutions. 6. Documentation and Knowledge Sharing: · Maintain comprehensive documentation of Zabbix and SolarWinds configurations, best practices, and advanced troubleshooting procedures. · Collaborate with senior administrators to create and update knowledge base articles. Key Responsibilities SolarWinds: Should be familiar with tool administration, design, configuration, developing Dashboards, automation and managing daily operations. Monitoring Tool Deployment, Administration, Configuration and Troubleshooting Assist with the design of system architecture for new or existing complex computer systems. Integration of 3rd party element managers with APIs (application programming interfaces) Assist with the design of subsystems and integration of the total system. Identify, analyze, and resolve program support deficiencies. Develop and recommend corrective actions. Maintaining and Configuring Rules Fand Managing Alerts etc. Performance tuning of application and finding automation methods Assist with trade studies, to determine system (hardware, software, architecture) improvements. Develop high-quality technical documentation, including user guides, test plans, and contract deliverable items. Able to install, configure and administer SolarWinds components, including Network Performance Monitor (NPM), NCM (Network Configuration Manager) and NTA (Network Traffic Analyzer) Should have expertise in SolarWinds tool implementation, migration, and administration on (NPM, NCM (Network Configuration Manager), NTA, WPM (Web Performance Monitor), VNQM (VoIP & Network Quality Manager) SAAS (Software as a Service) Product Experience configuring monitors using SNMP, SSH (Secure Shell), WinRM (Windows Remote Management), WMI (Windows Management Instrumentation), JMX and other technologies. Experience configuring collection of Syslog messages from various devices and storing and forwarding as required by local policies. Provide expertise to define, monitor, and report on SLAs (service level agreements) Provide expertise to detect and verify performance issues and determine the scope of the performance issue Experience in developing and creating of dashboards Ability to provide consultation for new projects, functionalities, migrations, upgrades. Ability to direct and guide team to resolve crisis situations within prescribed SLAs Ability to plan, initiate and manage special tasks/projects. Good analytical, troubleshooting skills in technical fault isolation and rectification. Ability to resolve service requests. Strong attention to detail and the ability to follow processes. Strong Knowledge of ITSM processes Interface proactively with other Infrastructure support teams such as UNIX, Windows, Mac OS (Operating System), Network, Storage, etc. Document issues and associated resolutions to problems Prepare documentation and presentation of progress reports to customers Flexible to work in 247 environments Key Skill: Hands-on Systems Administration of Windows (Minor) experience. Strong experience with SCOM monitoring suite (2016) experience. Demonstrated advanced troubleshooting experience. Demonstrated ability to perform system upgrades, maintenance, and reporting. Strong troubleshooting or problem-solving skills with the ability to work in a collaborative team environment or independently. Strong Oral and Written communication skills. Qualifications: · Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). · 5+ years of experience in Zabbix and SolarWinds administration, optimization, and expert support. · Proficiency in advanced Zabbix and SolarWinds configurations, including network devices, server monitoring, and alerting policies. · Strong leadership, communication, and problem-solving skills. · The ability to mentor and provide guidance to junior team members.