Job
Description
As Vice President - Transactional Quality in the P&C Insurance sector, you will be responsible for managing operations in India, Philippines, and South Africa. Your direct reports will consist of 4-5 individuals. Your role will involve client management, stakeholder management, handling RFPs, and addressing escalations from both clients and stakeholders. You should possess strong expertise in the P&C domain, with a focus on process improvement and AI technologies. Being Six Sigma black certified is a requirement for this position. Your clients will primarily be based in the US and UK, and you must be willing to travel to various locations. The shift for this role starts at 23:00 PM IST. Your key responsibilities will include: - Driving improvement and innovation for value delivery to EXL and clients - Developing process improvement and transformation strategies aligned with clients' strategic priorities - Building a strong Quality Excellence (QE) team to execute process improvements - Creating domain-specific solutions and diagnostic toolkits - Managing YTD attrition levels at leadership level - Ensuring QA delivery aligns with client needs and is cost-effective - Compliance to client, external, and internal audits and certifications Your qualifications should include: - Excellent working knowledge of MS Office tools, calls recording systems like NICE, Witness, etc. - Proficiency in Minitab software and MS-VISIO for flowcharting - Domain knowledge of P&C Insurance and quality systems such as ISO and COPC - Strong project management skills and ability to lead in a challenging environment - Strategic focus, business acumen, and a consulting mindset - Global mindset, intellectual agility, and strong analytical skills - Ability to coach, provide feedback, conduct interviews, and adhere to policies and compliances In addition to the above responsibilities and qualifications, you should demonstrate a commitment to employee engagement and development programs, building strong relationships with client and internal stakeholders, and ensuring a culture of independence in quality performance reporting. Your success in this role will be measured by your ability to drive process improvement, create domain-specific solutions, manage attrition levels, deliver cost-effective QA models, and comply with various audits and certifications. As Vice President - Transactional Quality in the P&C Insurance sector, you will be responsible for managing operations in India, Philippines, and South Africa. Your direct reports will consist of 4-5 individuals. Your role will involve client management, stakeholder management, handling RFPs, and addressing escalations from both clients and stakeholders. You should possess strong expertise in the P&C domain, with a focus on process improvement and AI technologies. Being Six Sigma black certified is a requirement for this position. Your clients will primarily be based in the US and UK, and you must be willing to travel to various locations. The shift for this role starts at 23:00 PM IST. Your key responsibilities will include: - Driving improvement and innovation for value delivery to EXL and clients - Developing process improvement and transformation strategies aligned with clients' strategic priorities - Building a strong Quality Excellence (QE) team to execute process improvements - Creating domain-specific solutions and diagnostic toolkits - Managing YTD attrition levels at leadership level - Ensuring QA delivery aligns with client needs and is cost-effective - Compliance to client, external, and internal audits and certifications Your qualifications should include: - Excellent working knowledge of MS Office tools, calls recording systems like NICE, Witness, etc. - Proficiency in Minitab software and MS-VISIO for flowcharting - Domain knowledge of P&C Insurance and quality systems such as ISO and COPC - Strong project management skills and ability to lead in a challenging environment - Strategic focus, business acumen, and a consulting mindset - Global mindset, intellectual agility, and strong analytical skills - Ability to coach, provide feedback, conduct interviews, and adhere to policies and compliances In addition to the above responsibilities and qualifications, you should demonstrate a commitment to employee engagement and development programs, building strong relationships with client and internal stakeholders, and ensuring a culture of independence in quality performance reporting. Your success in this role will be measured by your ability to drive process improvement, create domain-specific solutions, manage attrition levels, deliver cost-effective QA models, and comply with various audits and certifications.
