3 Pc Domain Jobs

As the VP of Quality Excellence in P&C Insurance at our company, your role will involve managing operations in India, Philippines, and South Africa. You will directly report to 4-5 individuals and handle responsibilities such as client management, stakeholder management, RFPs, and escalations. Your expertise in the P&C domain and proficiency in process improvement and AI technologies will be crucial. Being Six Sigma black certified and having experience working with clients in the US and UK is essential. Additionally, you should be willing to travel to different locations, with the shift starting at 23:00 PM IST. Your major activities and accountabilities will include: - Driving improvement and innovation aligned to the company's and clients" strategic priorities - Building a strong Quality Excellence team for executing process improvements and employee engagement programs - Developing domain-specific solutions and diagnostic toolkits for business development and client support - Managing YTD attrition levels at the leadership level and ensuring QA delivery meets client needs effectively - Complying with external and internal audits and certifications, managing relationships with auditors and stakeholders In terms of qualifications, you should possess: - Excellent working knowledge of MS Office tools, calls recording systems, Minitab, and MS-VISIO - Domain knowledge in P&C Insurance, quality systems, and transaction monitoring - Operational planning and process management skills - Consulting mindset, strategic focus, and strong business acumen - Global mindset, analytical approach, and brand ambassadorship - Ability to coach, give feedback, conduct interviews, and lead projects effectively Your role will require strong written and verbal communication skills, along with conformance to policies, auditing skills, and attention to detail. Overall, you will play a pivotal role in driving quality excellence and innovation in the P&C Insurance domain at our company.,

As the VP Quality Excellence for P&C Insurance, you will be responsible for managing operations across India, Philippines, and South Africa. Your direct reporting line will include 4-5 individuals. Your role will involve client management, stakeholder management, handling RFPs, and managing escalations (both client-facing and stakeholder-facing). You should have strong expertise in the P&C domain, with a good understanding of process improvement and AI technologies. It is essential to be Six Sigma black certified and have experience working with clients from the US and UK. Flexibility to travel across locations is required as the shift starts at 23 PM IST. Your major responsibilities will include: - Drive improvement and innovation for value delivery to EXL and Clients - Develop process improvement and transformation strategy aligned with key client strategic priorities - Support EXL strategic priorities for driving value capture - Build a strong QE team for executing process improvements - Establish employee engagement and development programs aligned with functional and business vertical plans - Foster strong relationships with client and internal stakeholders for driving improvement and innovation programs - Successfully execute Process Improvement Strategy - Resolve implementations and execute key transformation projects impacting client business outcomes - Achieve BB / MBB density targets - Maintain high C-Sat scores on Value Addition and Contribution - Build domain-specific solutions and diagnostic toolkits - Create best practice compendium on key business situations - Develop QE capabilities for business development and support in solutioning for key prospects - Establish diagnostic toolkits for key business areas in partnership with business innovation team - Ensure successful cross-sell of Transformation capabilities - Develop and apply diagnostic toolkits representing key business footprint - Provide compelling solutions from a value delivery standpoint - Manage <15% YTD attrition levels at the leadership level - Implement strong people engagement retention initiatives - Develop project lean six sigma mentors within operations - Achieve Employee Engagement Score targets - Create successful BBs / MBBs - Ensure QA delivery aligns with client needs and is cost-effective for EXL - Develop cost and compliance-effective quality model - Execute QA model meeting internal and external QA requirements - Implement staff engagement and development programs - Sustain a culture of independence in Quality Performance reporting - Transition to a Digital/ Smart QA model - Enhance QE effectiveness in the evolving Platform-Services business model - Meet QA performance measures and audit requirements - Maintain satisfactory audits and high employee engagement scores - Compliance to Client/External/Internal audit and certifications - Manage relationships with external auditors - Engage with internal and external stakeholders during audits - Optimize cost models for external certifications - Keep ongoing certifications up to date - Ensure NIL audit observations In addition to these responsibilities, you should possess the following attributes: - Excellent working knowledge of MS Office tools - Proficiency in Minitab software and MS-VISIO for flowcharting - Domain Knowledge across P&C Insurance - Familiarity with quality systems such as ISO and COPC - Ability to coach and provide feedback - Strong written and verbal communication skills - Project management skills in a challenging environment Your role as VP Quality Excellence requires a strategic focus, business acumen, and the ability to drive innovation and improvement across the organization.,

As the Insurance Partner Manager, Global Shared Services (GSS) at Liberty Mutual Insurance Company, you will play a crucial role in supporting the team based in India with a focus on governance, talent management, and strategy aligned with various Liberty Mutual Retail Market - Claims operations engagements worldwide. Reporting to the GSS Governance and Transformation Lead, you will be responsible for overseeing the execution of the Enterprise-wide outsourcing workstream and serving as a key contact point for Home-office and Regions. Your deep understanding of Liberty's culture and business operations will drive consistent expectations and ensure the highest quality delivery standards from strategic partners to support business and functional transformation programs in an onshore/offshore environment. Primary Location: Hybrid model - Delhi NCR Travel: Global 5-10% Schedule: Full-time Salary: Industry Leading Education Level: Masters in business administration from Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred. Ideal candidates for this role should possess 15+ years of work experience in Insurance Operations, Governance, Transition, and BPO management role in the P&C domain, with SME level knowledge in Insurance claims operation. Working knowledge of systems such as Guidewire claim center, Brite core, Applied Epic, 360 site view, etc., is preferred. Additionally, candidates should have a strong understanding of modern claims operations transformation opportunities and best practices. Key qualifications include experience in working in an offshore-onshore environment, stakeholder management (including CXO level), organizational skills, and the ability to work independently or in a team environment. Candidates should demonstrate strategic and tactical business judgment, a sense of urgency in execution, self-motivation, initiative, organizational skills, and the ability to prioritize effectively. Curiosity, innovation, integrity, ethics, flexibility to work across time zones, and willingness to travel internationally as needed are also essential traits for this role. Responsibilities for the Insurance Partner Manager, Global Shared Services include: - Governance: Establish and maintain a strong governance framework, monitor performance delivery, liaise with internal stakeholders and strategic vendor partners, and ensure adherence to contractual agreements. - Talent Management: Design and implement a development program, manage staffing and hiring needs, and oversee rewards and recognition activities. - Strategy and Transition Management: Support business identification and opportunities, identify bottlenecks in account and delivery management, assist with offshore transitions and project management. Qualifications for this role include a Masters in business administration from a Top Tier Institute, higher education in P&C Insurance, 10+ years of relevant work experience in the Insurance Industry, and 5+ years of experience in people, project, transformation, governance, and program management. Strong MS Office skills, experience working with cross-functional teams, and a proven track record of success in the insurance industry are also required. Benefits: At Liberty Mutual, we value your hard work, integrity, and commitment to positive change. In return for your service, we offer benefits and rewards that support your life and well-being. For more information on our benefit offerings, please consult our Local Talent Advisor. Other Local Benefits*: - Group Mediclaim Insurance cover - Group Life Insurance cover - Group Personal Accident Insurance cover *Benefits subject to management review. The company reserves the right to amend or delete any clauses or provisions mentioned above as deemed appropriate.,