60 Copc Jobs

Maintain, optimize, and own SAP Product Costing functionalities Resolving complex Product Costing and Material Ledger issues. Provide expert guidance to the S/4 HANA 2023 Lead or participate in SAP CO / Product Costing projects

Job Role &Responsibility/Designation Quality and Process Excellence Consultant Delivery Process/ FunctionName Quality Educational Qualification B.Sc. / BE / B Tech/ MBA/ B.Stat Skills ( Must Have) Problem solving tools/ analytical skills Excellent communication / interpersonal, facilitation skills High energy level, confident, assertive and team player Experience ( Minimum) Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable Mandatory Skills: Investment Banking(CLM) . Experience: 8-10 Years .

As the VP of Quality Excellence in P&C Insurance at our company, your role will involve managing operations in India, Philippines, and South Africa. You will directly report to 4-5 individuals and handle responsibilities such as client management, stakeholder management, RFPs, and escalations. Your expertise in the P&C domain and proficiency in process improvement and AI technologies will be crucial. Being Six Sigma black certified and having experience working with clients in the US and UK is essential. Additionally, you should be willing to travel to different locations, with the shift starting at 23:00 PM IST. Your major activities and accountabilities will include: - Driving improvement and innovation aligned to the company's and clients" strategic priorities - Building a strong Quality Excellence team for executing process improvements and employee engagement programs - Developing domain-specific solutions and diagnostic toolkits for business development and client support - Managing YTD attrition levels at the leadership level and ensuring QA delivery meets client needs effectively - Complying with external and internal audits and certifications, managing relationships with auditors and stakeholders In terms of qualifications, you should possess: - Excellent working knowledge of MS Office tools, calls recording systems, Minitab, and MS-VISIO - Domain knowledge in P&C Insurance, quality systems, and transaction monitoring - Operational planning and process management skills - Consulting mindset, strategic focus, and strong business acumen - Global mindset, analytical approach, and brand ambassadorship - Ability to coach, give feedback, conduct interviews, and lead projects effectively Your role will require strong written and verbal communication skills, along with conformance to policies, auditing skills, and attention to detail. Overall, you will play a pivotal role in driving quality excellence and innovation in the P&C Insurance domain at our company.,

As the VP Quality Excellence for P&C Insurance, you will be responsible for managing operations across India, Philippines, and South Africa. Your direct reporting line will include 4-5 individuals. Your role will involve client management, stakeholder management, handling RFPs, and managing escalations (both client-facing and stakeholder-facing). You should have strong expertise in the P&C domain, with a good understanding of process improvement and AI technologies. It is essential to be Six Sigma black certified and have experience working with clients from the US and UK. Flexibility to travel across locations is required as the shift starts at 23 PM IST. Your major responsibilities will include: - Drive improvement and innovation for value delivery to EXL and Clients - Develop process improvement and transformation strategy aligned with key client strategic priorities - Support EXL strategic priorities for driving value capture - Build a strong QE team for executing process improvements - Establish employee engagement and development programs aligned with functional and business vertical plans - Foster strong relationships with client and internal stakeholders for driving improvement and innovation programs - Successfully execute Process Improvement Strategy - Resolve implementations and execute key transformation projects impacting client business outcomes - Achieve BB / MBB density targets - Maintain high C-Sat scores on Value Addition and Contribution - Build domain-specific solutions and diagnostic toolkits - Create best practice compendium on key business situations - Develop QE capabilities for business development and support in solutioning for key prospects - Establish diagnostic toolkits for key business areas in partnership with business innovation team - Ensure successful cross-sell of Transformation capabilities - Develop and apply diagnostic toolkits representing key business footprint - Provide compelling solutions from a value delivery standpoint - Manage <15% YTD attrition levels at the leadership level - Implement strong people engagement retention initiatives - Develop project lean six sigma mentors within operations - Achieve Employee Engagement Score targets - Create successful BBs / MBBs - Ensure QA delivery aligns with client needs and is cost-effective for EXL - Develop cost and compliance-effective quality model - Execute QA model meeting internal and external QA requirements - Implement staff engagement and development programs - Sustain a culture of independence in Quality Performance reporting - Transition to a Digital/ Smart QA model - Enhance QE effectiveness in the evolving Platform-Services business model - Meet QA performance measures and audit requirements - Maintain satisfactory audits and high employee engagement scores - Compliance to Client/External/Internal audit and certifications - Manage relationships with external auditors - Engage with internal and external stakeholders during audits - Optimize cost models for external certifications - Keep ongoing certifications up to date - Ensure NIL audit observations In addition to these responsibilities, you should possess the following attributes: - Excellent working knowledge of MS Office tools - Proficiency in Minitab software and MS-VISIO for flowcharting - Domain Knowledge across P&C Insurance - Familiarity with quality systems such as ISO and COPC - Ability to coach and provide feedback - Strong written and verbal communication skills - Project management skills in a challenging environment Your role as VP Quality Excellence requires a strategic focus, business acumen, and the ability to drive innovation and improvement across the organization.,

Voice/ Non-Voice: Non Voice Shift:Mostly General Shift, but require flexibile working as per business requirement Qualification : Graduate/PG (BE / B Tech/ MBA/ B.Stat from a Premier Institute) Experience : Minimum 4 + years as Quality & Process Excellence/ Consulting practitioner & total 9 -10 years of overall Experience Experience Breakup: -Quality / Process Excellence/ Consulting-Preferably Trust & Safety/ Content Moderation experienc Essential Hiring Skills: -Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering-Change management skills & Facilitation Skills-Problem Solving tools / analytical skills Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable-Excellent Interpersonal and leadership skill Good to have Hiring Skills: Program management & change management Problem solving tools/ analytical skills Excellent communication / interpersonal, facilitation skills High energy level, confident, assertive and team player Responsibilities: - Responsible for driving quality initiatives for Wipro / Client Accounts.-Working with dispersed cross functional teams on organizational process (re)-design or industry specific business processes- Leveragebusiness optimization & innovation tools & application forprocess re-engineering -Benchmarkingprocesses, Mgmt dashboard set up & building the best practices repository.-Changeplanning and management for deployment of re-designed processes and best practices for large teams without reporting relationship- Facilitating workshops, remote groups and leading process diagnostic for articulationof process issues and solution formulatio Mandatory Skills: Quality . Experience: 5-8 Years .

About The Role Job Role & Responsibility/Designation Quality and Process Excellence Consultant Service Manager( Certified Green belt- Business Excellence(Quality)) The Ops & Quality Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement. High Level Responsibility area Facilitates / Leads improvement projects based on Lean / Six Sigma methodology. Provides analytics support to Business Leaders both onshore and offshore. Drives a continuous improvement culture Manages the innovation/ idea generation platform "MERCURI" Facilitates Process Improvement trainings Supports the business with Quality/Operational excellence initiatives. Responsibilities: Understand business processes , analyze data trends and share recommendations with stakeholders Showcase / share skill set & Quality service offerings with stake holders Analyze data on key client operational metrics to understand opportunity for improvement Learn and understand the domain / business to help define process metrics Map processes to identify non-core activities and suggest alternatives and thus help remove waste Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives Be flexible to changes & continuously evaluate to adapt to the culture of the organization Understand and own development needs in consultation with the manager and work to achieve development goals Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work Deliver Lean trainings for Band 3-5 colleagues Deliver need based trainings on Problem solving , Quality concepts & tools Mentors colleagues within the Business Unit on client knowledge / Process knowledge / Tools knowledge Identify Failure modes and help in establishing process controls Design and develop metrics for accurate measurement of work performance Baseline metrics and monitor performance Provide advance data Analytics as per Business Unit / Process requirements Identity opportunities for capacity creation Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders Support business to create year on year efficiencies Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes Use Six Sigma and Lean tools as required Facilitate / Lead projects on Quality and operational excellence using Six Sigma / Lean / Project Management methodologies Develop project roadmaps for assigned projects with minimal or no mentoring support Acts as a program manager for BU specific or division level programs Education: Graduate in any stream Green Belt/ Black belt certified Required Experience 5+ years of work experience Total work experience of 5 years or more (after Graduation in any discipline) Relevant / industry work experience of 3 years or more Maximum experience should not exceed 8 years. Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project Experienced in managing multiple project teams simultaneously Preferred Experience: Training and Facilitation Skills and experience Excellent oral, written, cross functional and interpersonal communication skills. Learning ability with customer orientation and a keen eye for process improvement Exposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systems Knowledge of Minitab Knowledge of Access Good knowledge of MS Excel , Power Point and MS Visio Mandatory Skills: HRO . Experience3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Title:: ======== Gulf : SAP - FICO Senior Consultant x 5 Job Location: (Multiple) =================== Dubai - UAE Doha - Qatar Riyadh - Saudi Salary per month: =============== AED: 10K AED - 17K AED Full Tax Free USA Dollars - Depending on Experience Work type: =============== Work from office Project duration: 2 Years, Extendable Gulf - Work permit/visa/travel will be sponsored by the company Experience needed: 8- 15 Years or above Qualification: B.Tech/M.Tech/MCA/MSc/MBA/ B.Com / M.Com IT or any equivalent ---- About you: ======== You must have sound experience in SAP FICO implementations projects Should have total of 6 or more total IT experience >= 8 Years solid SAP FICO hands on experience Qualifications: 8-15 years of hands-on work experience as an SAP FICO Senior Consultant in SAP ECC and/or SAP S/4HANA environments. 3 Mandatory S/4HANA Migration, Implementations and support, Roll Out Project. RICEFW,R2R, Functional specification, S4/ Hana migration methodology, End to End Project Experience required. Candidate should have strong exposure in Financial Accounting i.e. Accounts Payable, Accounts Receivable, General Ledger accounting, Taxes, Cost center and Profit center accounting, Asset accounting, Bank Accounting, Controlling. Extensive knowledge of SAP Financial Accounting (FI) and Controlling (CO) modules, including configuration, customization, and integration with other SAP modules. Expert understanding of Interfaces, IDocs, eDocument. Should be able to read and debug ABAP program. Should have knowledge about FICO integration with MM & SD Modules, Project System, COPA, Banking - EBS & DME. Strong understanding of finance and accounting principles, processes, and best practices. SAP certification in FICO is highly desirable. Experience with SAP S/4HANA Finance is a plus. Responsibilities: Provide expert guidance and support for SAP FICO module enhancements, upgrades, and integrations with other SAP and non-SAP systems. Serve as the primary point of contact for all FICO-related issues, troubleshooting, and resolution. Work on Change Requests/GAPs and Change Management process. Collaborate closely with business stakeholders to understand financial processes, identify opportunities for improvement, and recommend SAP FICO solutions. Stay current with SAP best practices, industry trends, and upcoming releases to recommend innovative solutions. Understands business functionality related to SAP module/application as well as can identify and understand touch points between modules. Understands and can explain best business practices, especially those that SAP enables. Ability to independently handle client communication/interaction (over Zoom/Teams calls and emails). No.of positions: 5 Nice to have: =========== Any onsite experience is added plus Any SAP Certifications are added advantage Business Verticals: ==================== Oil and Gas Petro Chemicals Industries Banking and Financial services Capital Markets Telecom Automotive Healthcare Logistics / Supply Chain Job Ref Code: ============= SAP_FICO_092025 Email: ===== spectrumconsulting1985@gmail.com. If you are interested , Please email your CV by quoting job ref. code [ SAP_FICO_092025 ] as subject

Job Role & Responsibility/Designation Quality and Process Excellence Consultant Delivery Process/ Function Name Quality Educational Qualification B.Sc. / BE / B Tech/ MBA/ B.Stat Skills ( Must Have) Problem solving tools/ analytical skills Excellent communication / interpersonal, facilitation skills High energy level, confident, assertive and team player Experience ( Minimum) Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable Mandatory Skills: TPMO -Quality .Experience: 3-5 Years .

Job Role & Responsibility/Designation Quality and Process Excellence Consultant Delivery Process/ Function Name Quality Educational Qualification B.Sc. / BE / B Tech/ MBA/ B.Stat Skills ( Must Have) Problem solving tools/ analytical skills Excellent communication / interpersonal, facilitation skills High energy level, confident, assertive and team player Experience ( Minimum) Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable Mandatory Skills: TPMO -Quality .Experience: 5-8 Years .

Job title: ======= Gulf: SAP - Senior CO Consultant- x5 positions Job Location: -- Multiple Locations ============ Riyadh - Saudi Arabia Doha - Qatar Dubai - UAE Salary per month: ================== 15K AED - 20 KAED - Full Tax Free salary - Depending on Experience Project duration: ============= 2 Years - Extendable Experience needed: =============== 8 Years or above Gulf Work permit / Visa will be sponsored by the company Qualification: B.Tech/M.Tech/MCA/MSc/Mtech IT or any equivalent ---- About the Role: We are seeking a highly skilled and experienced Senior SAP Controlling (CO) Consultant to join our SAP team. The ideal candidate will have deep expertise in SAP CO modules , a strong understanding of finance and controlling processes , and a proven track record of delivering end-to-end SAP implementations or rollouts. You will work closely with cross-functional teams to design, configure, and optimize the SAP CO module to support our financial and operational goals. Key Responsibilities Lead full-cycle SAP Controlling (CO) module implementations including blueprinting, configuration, testing, and go-live support. Collaborate with finance and controlling teams to analyze existing processes and propose SAP-based solutions for optimization. Configure SAP CO modules such as Cost Center Accounting (CCA), Profit Center Accounting (PCA), Internal Orders, Product Costing, and COPA. Ensure seamless integration between CO and other SAP modules such as FI, MM, PP, SD, and PS. Prepare training materials and conduct workshops for key users and end-users; develop functional documentation. Provide L2/L3 support to resolve CO-related issues post go-live; work closely with technical teams for complex problem-solving. Key Skills Strong knowledge of Cost Center Accounting, Internal Orders, Profitability Analysis (COPA), Product Costing, and Profit Center Accounting. Solid understanding of financial principles, cost accounting, and management reporting. Experience in working with integrated modules (FI, MM, PP, SD, PS). Ability to identify root causes and provide innovative solutions in complex SAP CO environments. Strong interpersonal skills to work with finance leadership, business users, and technical teams. Experience or exposure to S/4HANA Finance and Universal Journal (ACDOCA) is highly desirable. Required Qualifications and certifications Bachelors in Finance, Accounting, or related field SAP Certified Application Associate – Management Accounting with SAP S/4HANA 7+ years hands-on experience in SAP CO module Strong functional understanding of finance, controlling, and integration with other modules Excellent stakeholder communication and project delivery skills No.of positions: ============= 05 Job Ref. Code: ============ SAP_CO_0825 Email: ===== spectrumconsulting1985@gmail.com. If you are interested, please email your CV as ATTACHMENT with job ref. code [ SAP_CO_0825 ] as subject

Overall Plant Operations: Oversee and manage the daily operations of the paint shop and plastics injection molding plant, ensuring efficient production processes and high-quality output. Production Planning and Control: Develop and implement production plans, schedules, and budgets to meet customer demands and business objectives. Quality Management : Ensure adherence to quality standards and implement quality control measures to minimize defects and improve product quality. Team Management: Lead and motivate cross-functional teams, including production, maintenance, and quality control, to achieve operational excellence. Safety and Compliance: Ensure a safe working environment and compliance with all regulatory requirements, including environmental and health and safety standards. Cost Optimization: Identify opportunities for cost reduction and implement initiatives to improve efficiency and productivity. Continuous Improvement: Drive continuous improvement initiatives to enhance processes, reduce waste, and improve overall plant performance. Required Core Competencies: Experience and Qualifications Required: Sufficient experience in operations of Injection Molding and Painting Process Sufficient experience in Leadership Familiarity with regulatory requirements for operating of plant Knowledge of Sig Sigma, ISO, Kaizen, Benchmarking, Balanced Scorecard, SPC, MSA, FMEA, COPC, and other Quality/Operational standards Knowledge of plastics material & product properties

Overall Plant Operations: Oversee and manage the daily operations of the paint shop and plastics injection molding plant, ensuring efficient production processes and high-quality output. Production Planning and Control: Develop and implement production plans, schedules, and budgets to meet customer demands and business objectives. Quality Management : Ensure adherence to quality standards and implement quality control measures to minimize defects and improve product quality. Team Management: Lead and motivate cross-functional teams, including production, maintenance, and quality control, to achieve operational excellence. Safety and Compliance: Ensure a safe working environment and compliance with all regulatory requirements, including environmental and health and safety standards. Cost Optimization: Identify opportunities for cost reduction and implement initiatives to improve efficiency and productivity. Continuous Improvement: Drive continuous improvement initiatives to enhance processes, reduce waste, and improve overall plant performance. Required Core Competencies: Experience and Qualifications Required: Sufficient experience in operations of Injection Molding and Painting Process Sufficient experience in Leadership Familiarity with regulatory requirements for operating of plant Knowledge of Sig Sigma, ISO, Kaizen, Benchmarking, Balanced Scorecard, SPC, MSA, FMEA, COPC, and other Quality/Operational standards Knowledge of plastics material & product properties

Job Title: Healthcare Quality Excellence Assistant Manager - Voice Processes Basic Function The Quality Excellence Assistant Manager is responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processes. Essential Functions Ensure timely onboarding and incubation of QCAs and QE AMs for assigned voice processes and ensure quality deliverables such as call monitoring, coaching/feedback, and reporting targets are met. Support the setup and stabilization of Quality Compliance for voice processes in coordination with Operations, Migrations, and Training teams. Ensure timely and accurate reporting of quality performance metrics, internal quality scores, and client SLA parameters such as accuracy, soft skills, and compliance scores. Conduct regular call calibration sessions (Gage R&R) internally and with clients to align on quality expectations and minimize variance. Review calls and associated documentation to ensure adherence to quality standards (QSDs) and facilitate updates in quality control procedures as required. Drive compliance to internal guidelines and third-party certifications (like COPC, ISO) by partnering with Operations to close audit gaps. Collaborate closely with the Customer Experience (C-Sat/DSAT) team to analyze VOC insights and drive improvements in customer interaction quality. Identify process gaps and support continuous improvement initiatives, including participation in AIM, Lean, and Six Sigma projects in collaboration with GBs/BBs. Conduct refresher trainings and mentorship programs for QCAs and QE AMs on quality tools, root cause analysis, and communication best practices. Maintain close engagement with Operations to proactively address quality trends and identify improvement opportunities. Education Requirements Graduate in any stream, preferably with a background in Healthcare or Customer Service/Call Center Operations. Green Belt Trained (Mandatory) Green Belt / Black Belt Certified (Preferred) for external candidates. Primary Internal Interactions QCAs for assigning tasks and giving feedback. Ops AM / Manager and Quality Excellence AM/Manager / Sr. Manager Ops / Quality Excellence AVP

You will be joining a leading BPO in Bangalore as a Sr Quality Analyst in the International Technical Voice Process. To excel in this role, you must have a minimum of 1 year of experience in troubleshooting in the International Technical Voice Process. Experience with the 7QC tools is required, and you will be working in US shifts. Excellent communication skills are a must as virtual interviews will be conducted. As part of the job requirements, you should be a graduate or postgraduate with over 2 years of experience as a Quality Analyst in the International Voice Process within an International BPO. Your expertise should include a strong focus on QUALITY Matrices, thorough knowledge of transactional quality domain, and familiarity with TTQ (Training; Transaction Quality) systems, tools, and technologies. You should be adept at analyzing, driving improvement, and fostering innovation. Your responsibilities will include driving continuous improvement for Transaction Quality and Delivery, managing claim Quality & Client related KPIs, evaluating the effectiveness of TQ interventions, and strengthening Quality management processes to enhance quality delivery. You will be expected to accurately capture SLA/SLO metrics, meet client reporting needs, and implement process improvements. Your role will involve generating and implementing innovative ideas, ensuring process control & compliance, establishing huddle, feedback, and refresher processes, and supporting Quality and Compliance teams in audits such as COPC, FMEA, and PFCU. If you are an immediate joiner or have a maximum 15 days" notice period, and meet the above qualifications, please consider applying by sending your CV to simmi@hiresquad.in or calling 8467054123.,

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Assistant Vice President , Global Quality, Training, and Policy Lead ! In this role, candidate will be responsible to provide the leadership and strategic direction on all Quality matters to the Regional Operations group and the Company as a whole. The role will include collaboration with the company key partners to define the quality requirements both internally and externally. You will be a crucial subject matter authority in global Quality Assurance requirements, laws, regulations and guidelines Responsibilities Customer Relationship Management: Drive / Lead conversations with customer by actively engaging in dialogue and taking charge of the discussion. Offer strategic solutions that aim to implement and promote the first-time right methodology . Act as a catalyst in the conversation, encouraging the customer to adopt and implement the necessary change Continuously monitor and evaluate the effectiveness of the strategies implemented, making adjustments as needed to optimize results. Foster a collaborative and supportive environment that encourages open communication and a shared commitment Foster strong relationships with clients, serving as a trusted advisor and working closely with them to understand their evolving needs and refine the solutions accordingly. Collaboration with Teams : Work closely with the Ops Excellence team to leverage the power of artificial intelligence technology and integrate it into our operations. Responsible for defining Quality, Training & Policy Management Blueprint as the expert in in collaboration with other teams. Responsible for defining, implementing, and governing organizational structure, roles & responsibilities blueprint for quality, training, and policy in collaboration with the Global Ops team. Responsible for defining and implementing internal KPIs and reporting standards for QTP team in collaboration with reporting team. Partner with the T & S service: line to collaborate on defining strategic best in class QTP blueprint Gain a deep understanding of the client%27s needs and requirements, ensuring a comprehensive understanding of their expectations and desired outcomes. Effectively communicate and translate the client%27s changes and requirements to develop a tailored solution within the Genpact environment Deals & Pursuits: actively contribute to the creation of solutions that are centred around Quality and Training, based on market best practices. Utilize expertise in quality management and training methodologies to develop innovative solutions that align with market trends and industry standards. Work closely with the Sales and Business Development teams to articulate the value proposition of the Quality and Training solutions to potential clients. Collaborate with subject matter experts and thought leaders within the organization to leverage their expertise and insights in developing the solutions. BAU activities: Ensuring the right level of engagement and alignment between the Global and Regional teams In-rhythm with the Global operational standards, i.e., communication, implementation of actions & performance achievement(s) across the Global account. Provide support, guidance and best practice sharing with a focus on Quality, policy & training solutions for the Global Site Strategy in collaboration with the key stakeholders form the Global and Regional organization Provide input/best practice sharing to support Training Curriculum Development (Supplemental content) Training Preparation and Planning New Hire Training (Customer Facing Roles) Ongoing Training and Verification (Customer Facing Roles) Performance and Outlier Management (including aligned incentive programs) Action Planning (PTG, Bridge plan) Client change requests Additional task can be assigned at any time, based on the growing business requirements Qualifications we seek in you! Minimum Q ualifications Bachelor&rsquos Degree or equivalent education Professional degrees/certifications related to Talent Development/Management preferred Preferred Q ualifications / Skills Technical Skills: (knowledge, experiences, IT tools/software, languages) R elevant work experience as Quality Manager / Process Manager/Project manager or similar role in BPO (customer service or support with focus on customer satisfaction measure results) Relevant years of experience in Trust & Safety domain Proven superior verbal and written communication skills (including business / professional writing) in English and preferably at least one other language, ability to communicate adequately on all management levels. Knowledge of service management and project delivery methodologies COPC, Six Sigma, DMAIC preferred - at least Six sigma green belt certified. Good knowledge of Office applications (Excel, Word, PowerPoint, OneNote), high IT affinity Soft Skills: Outstanding leadership and management skills, with experience of managing support teams Self-confident and assertive professional manner and poise strong organizational, time management and prioritization skills Structured and self-reliant way of working High focus on customer satisfaction Analytical thinking quick learner hands-on mentality strategic and tactical thinker with the ability to identify improvement opportunities to maximize ROI Determination and ability to get things done ability to work under pressure, collaborate across multiple regions, hands-on mentality and solution-oriented approach Why join Genpact Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

As a Workforce Manager, you will be responsible for managing a dedicated team of Workforce specialists and MIS Real Time Analysts. Your role involves spearheading the standardization, alignment, and automation of workforce processes alongside other workforce leads. Governance of workforce metrics across engagements handled will fall under your purview. In addition, you will be in charge of capacity planning, forecasting, scheduling, real-time management, and reporting. Providing analytics and feedback to necessary stakeholders on workforce strategies to meet SLAs and requirements will be crucial. Leading the creation, initiation, and updating of workforce processes will also be part of your responsibilities. Furthermore, you will coach, develop, and oversee the progression of designated workforce specialists, MIS, and RTAs. Ensuring that all necessary workforce-related tools, software, and capabilities are set and ready for the team's use will be essential. You will also be responsible for designating sizing requirements by the Global Solutions Design team to workforce specialists. Tracking and reviewing the progress of requests sent to the workforce team, developing and implementing internal audits across all workforce processes, and acting as the primary administrator of workforce tools such as Verint and AVAYA are key aspects of the role. Accomplishing assigned tasks and projects as required is also expected. From a technical standpoint, you should have a working knowledge and technical understanding of Workforce Management principles and calculations, as well as COPC standards. A minimum of 3 years of call center experience working as a Workforce Supervisor or equivalent is required. Effective interface with all levels of management, both internally and externally, excellent oral and written communication skills, and the ability to adapt to schedule changes to meet operational demands are essential. Moreover, you should be willing to work independently with minimal supervision and be open to being assigned to multiple sites onshore or offshore. Demonstrating professionalism and integrity at all times is paramount. Preferred skills for this role include experience in Retail Operations, such as Assistant Buyer, WFM Analyst, Visual Merchandising, Space Insight Analyst, Property Planner, Pricing & Promo Analyst, Retail Content Management, Loyalty Management, and Customer Relationship Management.,

Job description We are looking for SAP FICO Consultant to support for Controlling, Financial Accounts, Fixed Assets, Analytics, Statutory Compliances and ensuring Harmonized Business Process Responsibilities:- Primary responsibility is to enable business to conduct their operations seamlessly mainly in the areas finance, accounting and costing area SAP HANA Functional configuration expertise in General Ledger (FI GL), Accounts Receivable (AR), Accounts Payable (AP), Asset Accounting (AA), Handling SAP daily activities, including but not limited to resolving day-to-day system interface, maintenance, user requests and enquiries from accounting and system perspective Translating business objectives and requirements into system design that can be supported by SAP HANA. Working experience in SAP projects, business process improvement and operations support with strong functional knowledge in SAP FICO or SD/MM Modules. Experience in the integration of FICO with MM/SD/PP/PS and developing interface programs with SAP. Have utilized SAP Product Costing (CO-PC) to manage product cost planning, costing run and material ledger. Interested can send their updated resume to 9.2.1.1.6.1.8.4.4.8 / 9.7.1.7.2.2.1.3.8.9 for any enquiry you can connect me also

Roles and Responsibilities Provide expertise on SAP CO module, including General Ledger Accounting, Profitability Analysis, Cost Center Accounting, Product Costing, and Internal Orders. Implement and configure COPA (Cost Object Profitability Analysis) and COPC (Cost Center Profitability Analysis). Ensure seamless integration between SAP CO and other modules such as MM (Materials Management), FICO (Financial Accounting), and HANA. Collaborate with cross-functional teams to identify business requirements and develop solutions using SAP CO tools. Troubleshoot issues related to SAP CO implementation projects.

Job Description Note: Location can be anywhere in UP (Lucknow / Noida) Profile Includes travel 30%-40% 1. Order Management & Governance Act as the process custodian for all order capture methods across the cluster, ensuring adherence to COPC operational standards. Review and manage deviations from system-generated suggested orders; perform root cause analysis and align corrective actions with business requirements. Guide PAC teams in resolving order-related issues by liaising with regional sales teams, distributors, and central SPOCs as needed. Drive order processing through the CRS platform in collaboration with sales teams and distributors, ensuring strict CRS compliance and change management. 2. Sales Planning, Execution & CRS Management Partner with Heads of Sales (HoS) to gather demand planning inputs, align sales targets, and coordinate distributor engagement. Ensure CRS compliance, distributor business (DB) alignment, and determine PDP for all CRS distributors in the cluster. Collaborate with Logistics and Commercial teams to ensure On-Time-In-Full (OTIF) performance. Maintain and update master data in coordination with sales leadership, including user ID creation for newly onboarded distributors and handling organizational structure changes. 3. Operational Support & Issue Resolution Act as the escalation point for operational issues raised by PAC teams, raising and tracking tickets until closure. Deliver training programs to distributors to enhance operational efficiency and compliance. 4. Process Control & KPI Measurement Ensure end-to-end process compliance for order processing across Traditional Trade (TT) and Organized Trade (OT) channels. Guarantee timely OT appointment capture in OMS to achieve higher OTIF and service levels for OT customers. Monitor and report on key KPIs, including must-bill adherence, range/SKU adherence, CRS compliance, fill rate, and service levels across territories.

Job Description Note: Location can be anywhere among Hyderabad / Bangalore/ Chennai Profile Includes travel 30%-40% 1. Order Management & Governance Act as the process custodian for all order capture methods across the cluster, ensuring adherence to COPC operational standards. Review and manage deviations from system-generated suggested orders; perform root cause analysis and align corrective actions with business requirements. Guide PAC teams in resolving order-related issues by liaising with regional sales teams, distributors, and central SPOCs as needed. Drive order processing through the CRS platform in collaboration with sales teams and distributors, ensuring strict CRS compliance and change management. 2. Sales Planning, Execution & CRS Management Partner with Heads of Sales (HoS) to gather demand planning inputs, align sales targets, and coordinate distributor engagement. Ensure CRS compliance, distributor business (DB) alignment, and determine PDP for all CRS distributors in the cluster. Collaborate with Logistics and Commercial teams to ensure On-Time-In-Full (OTIF) performance. Maintain and update master data in coordination with sales leadership, including user ID creation for newly onboarded distributors and handling organizational structure changes. 3. Operational Support & Issue Resolution Act as the escalation point for operational issues raised by PAC teams, raising and tracking tickets until closure. Deliver training programs to distributors to enhance operational efficiency and compliance. 4. Process Control & KPI Measurement Ensure end-to-end process compliance for order processing across Traditional Trade (TT) and Organized Trade (OT) channels. Guarantee timely OT appointment capture in OMS to achieve higher OTIF and service levels for OT customers. Monitor and report on key KPIs, including must-bill adherence, range/SKU adherence, CRS compliance, fill rate, and service levels across territories.

Job Description Note: Location can be anywhere among Hyderabad / Bangalore/ Chennai Profile Includes travel 30%-40% 1. Order Management & Governance Act as the process custodian for all order capture methods across the cluster, ensuring adherence to COPC operational standards. Review and manage deviations from system-generated suggested orders; perform root cause analysis and align corrective actions with business requirements. Guide PAC teams in resolving order-related issues by liaising with regional sales teams, distributors, and central SPOCs as needed. Drive order processing through the CRS platform in collaboration with sales teams and distributors, ensuring strict CRS compliance and change management. 2. Sales Planning, Execution & CRS Management Partner with Heads of Sales (HoS) to gather demand planning inputs, align sales targets, and coordinate distributor engagement. Ensure CRS compliance, distributor business (DB) alignment, and determine PDP for all CRS distributors in the cluster. Collaborate with Logistics and Commercial teams to ensure On-Time-In-Full (OTIF) performance. Maintain and update master data in coordination with sales leadership, including user ID creation for newly onboarded distributors and handling organizational structure changes. 3. Operational Support & Issue Resolution Act as the escalation point for operational issues raised by PAC teams, raising and tracking tickets until closure. Deliver training programs to distributors to enhance operational efficiency and compliance. 4. Process Control & KPI Measurement Ensure end-to-end process compliance for order processing across Traditional Trade (TT) and Organized Trade (OT) channels. Guarantee timely OT appointment capture in OMS to achieve higher OTIF and service levels for OT customers. Monitor and report on key KPIs, including must-bill adherence, range/SKU adherence, CRS compliance, fill rate, and service levels across territories.

Leading BPO in Bangalore Role - Sr Quality Analyst International Voice Process Require minimum 1 Year Experience as Quality Analyst in International Voice Process Worked on 7QC tools CTC Upto 6.5LPA US SHIFTS Looking for Excellent Communication Skills Virtual Interviews WORK FROM OFFICE Education- Graduate / Under Graduate Experience required- 2years + Experience as a Quality Analyst in International Voice Process in International BPO Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client&aposs expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at [HIDDEN TEXT] or call/WTS Up at 8467054123 Show more Show less

You will need 8-10 years of relevant experience in process excellence, particularly in BPO, shared services, or back-office operations. A strong understanding of back-office workflows is essential, with exposure to voice support processes considered a plus. Hands-on experience as an individual contributor in driving Six Sigma or Lean projects, preferably holding a Green Belt or Black Belt certification, is required. Demonstrated experience in identifying operational gaps and delivering measurable improvements is crucial. Excellent communication and presentation skills are necessary to influence stakeholders at various levels and cultivate a culture of continuous improvement and quality. Strong analytical skills are a must, with expertise in tools like Excel, Power BI, or similar platforms. Exposure to tools like Visio, Minitab, or other process mapping and analysis software is preferred. Familiarity with quality frameworks such as ISO, COPC, etc., and experience in creating training content and delivering process-related training sessions are also expected. We are looking for a dynamic and hands-on Operations Excellence Manager to lead initiatives aimed at enhancing operational efficiency, improving quality, and scaling our Market Operations Teams. This role is ideal for an individual with a hands-on approach, a proven track record in process excellence, Six Sigma practices, and stakeholder engagement. In this role, you will drive end-to-end process improvement and quality enhancement initiatives using Lean, Six Sigma, and other methodologies. Your responsibilities will include identifying process inefficiencies across back-office and voice teams and implementing enhancements, designing and implementing performance improvement projects with measurable outcomes, collaborating closely with cross-functional stakeholders, conducting periodic process audits, root cause analyses, and risk assessments, developing, updating, and maintaining SOPs, process documentation, and knowledge bases, facilitating training sessions to build process maturity and awareness within teams, leading the adoption of industry best practices and tools across operations, building frameworks and governance for continuous improvement, and scaling up the team through data-driven decision-making and operational insight. The company, Opendoor, founded in 2014, aims to power life's progress one move at a time by reinventing the traditional real estate process through a digital, end-to-end customer experience that simplifies buying and selling homes. Opendoor values openness and is committed to Diversity, Equity, Inclusion, and Belonging, fostering an inclusive and collaborative culture that empowers employees to do their best work through teamwork, building a sense of belonging and trust. Opendoor is dedicated to creating a workplace where diverse strengths, perspectives, and backgrounds are valued, and employees are empowered to innovate and strive for continuous improvement. The company supports the military community in utilizing their skills and provides reasonable accommodations throughout the recruitment process for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact TAops-accommodations@opendoor.com.,

Role Overview: We are seeking a seasoned and strategic Training and Quality Manager to lead and oversee the Training and Quality Assurance functions for our International Voice BPO operations. This role demands a strong leader with a deep understanding of BPO metrics, compliance, performance enhancement strategies, and coaching methodologies. Key Responsibilities: Training Management: Design, implement, and enhance training modules for new hire, refresher, and process-specific programs. Collaborate with operations and clients to understand training needs and performance gaps. Conduct TNI/TNA (Training Needs Identification/Analysis) and deliver results-oriented training interventions. Drive learning effectiveness and knowledge retention through regular assessments and feedback loops. Ensure trainer readiness and facilitate train-the-trainer programs. Quality Management: Establish and implement quality assurance strategies aligned with client expectations and business goals. Define audit frameworks and monitor process performance through call audits, compliance checks, and RCA. Lead a team of Quality Analysts to ensure rigorous performance tracking and actionable feedback to agents. Manage calibration sessions with stakeholders and ensure scoring alignment. Report quality trends and recommend process improvements. Team Leadership & Governance: Lead a team of trainers and quality analysts across multiple processes. Drive performance, engagement, and development of team members. Work closely with operations and support teams to deliver on SLAs and KPIs. Participate in client interactions, governance calls, and performance reviews. Candidate Requirements: Minimum 8 years of experience in an International BPO, with at least 3 years in a managerial role handling both Training and Quality. Strong understanding of customer service metrics, call quality, BPO training frameworks, and performance management. Excellent communication, presentation, and stakeholder management skills. Flexible to work in rotational shifts and rotational week offs. Bachelor's degree (mandatory); certifications in Six Sigma, COPC, or training (preferred).

Technogen India Pvt. Ltd. is currently seeking a Senior SAP Finance and Controlling Consultant to join our team on a full-time basis. This hybrid role will be primarily based in Hyderabad/Bangalore, with the flexibility to work from home as needed. As a Senior SAP FICO Consultant, you will play a crucial role in the day-to-day activities related to SAP FICO implementation, configuration, customization, and support. The ideal candidate for this position must have a minimum of 8 years of hands-on experience working with the SAP Finance and Controlling Module. In addition, candidates should have a proven track record of involvement in at least 2 successful S/4HANA implementation projects. A strong functional understanding of key SAP components such as SAP GL, AA, COPC, COPA, as well as overall knowledge of SAP integration with other modules, is essential for this role. Moreover, the successful candidate will be responsible for understanding and managing the integration of SAP FI CO with various other SAP modules including MM, QM, CO, PP, PM, WM, SD, and FI. Experience in creating data migration templates, extracting, cleansing, and uploading data is highly desirable. The role also entails designing and implementing core functionalities within SAP GL, AA, COPC, COPA, Revenue Recognition, Credit Management, Cost Center Management, Billing, and Material Ledger. Furthermore, the candidate will be required to configure the SAP system within the SAP FI CO areas to align with the specific requirements identified during blueprinting sessions. If you are a seasoned SAP Finance and Controlling professional with a keen eye for detail and a passion for delivering high-quality solutions, we invite you to apply for this exciting opportunity at Technogen India Pvt. Ltd.,