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10.0 - 14.0 years

0 Lacs

noida, uttar pradesh

On-site

As the VP of Quality Excellence in P&C Insurance at our company, your role will involve managing operations in India, Philippines, and South Africa. You will directly report to 4-5 individuals and handle responsibilities such as client management, stakeholder management, RFPs, and escalations. Your expertise in the P&C domain and proficiency in process improvement and AI technologies will be crucial. Being Six Sigma black certified and having experience working with clients in the US and UK is essential. Additionally, you should be willing to travel to different locations, with the shift starting at 23:00 PM IST. Your major activities and accountabilities will include: - Driving improvement and innovation aligned to the company's and clients" strategic priorities - Building a strong Quality Excellence team for executing process improvements and employee engagement programs - Developing domain-specific solutions and diagnostic toolkits for business development and client support - Managing YTD attrition levels at the leadership level and ensuring QA delivery meets client needs effectively - Complying with external and internal audits and certifications, managing relationships with auditors and stakeholders In terms of qualifications, you should possess: - Excellent working knowledge of MS Office tools, calls recording systems, Minitab, and MS-VISIO - Domain knowledge in P&C Insurance, quality systems, and transaction monitoring - Operational planning and process management skills - Consulting mindset, strategic focus, and strong business acumen - Global mindset, analytical approach, and brand ambassadorship - Ability to coach, give feedback, conduct interviews, and lead projects effectively Your role will require strong written and verbal communication skills, along with conformance to policies, auditing skills, and attention to detail. Overall, you will play a pivotal role in driving quality excellence and innovation in the P&C Insurance domain at our company.,

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10.0 - 14.0 years

0 Lacs

noida, uttar pradesh

On-site

As the VP Quality Excellence for P&C Insurance, you will be responsible for managing operations across India, Philippines, and South Africa. Your direct reporting line will include 4-5 individuals. Your role will involve client management, stakeholder management, handling RFPs, and managing escalations (both client-facing and stakeholder-facing). You should have strong expertise in the P&C domain, with a good understanding of process improvement and AI technologies. It is essential to be Six Sigma black certified and have experience working with clients from the US and UK. Flexibility to travel across locations is required as the shift starts at 23 PM IST. Your major responsibilities will include: - Drive improvement and innovation for value delivery to EXL and Clients - Develop process improvement and transformation strategy aligned with key client strategic priorities - Support EXL strategic priorities for driving value capture - Build a strong QE team for executing process improvements - Establish employee engagement and development programs aligned with functional and business vertical plans - Foster strong relationships with client and internal stakeholders for driving improvement and innovation programs - Successfully execute Process Improvement Strategy - Resolve implementations and execute key transformation projects impacting client business outcomes - Achieve BB / MBB density targets - Maintain high C-Sat scores on Value Addition and Contribution - Build domain-specific solutions and diagnostic toolkits - Create best practice compendium on key business situations - Develop QE capabilities for business development and support in solutioning for key prospects - Establish diagnostic toolkits for key business areas in partnership with business innovation team - Ensure successful cross-sell of Transformation capabilities - Develop and apply diagnostic toolkits representing key business footprint - Provide compelling solutions from a value delivery standpoint - Manage <15% YTD attrition levels at the leadership level - Implement strong people engagement retention initiatives - Develop project lean six sigma mentors within operations - Achieve Employee Engagement Score targets - Create successful BBs / MBBs - Ensure QA delivery aligns with client needs and is cost-effective for EXL - Develop cost and compliance-effective quality model - Execute QA model meeting internal and external QA requirements - Implement staff engagement and development programs - Sustain a culture of independence in Quality Performance reporting - Transition to a Digital/ Smart QA model - Enhance QE effectiveness in the evolving Platform-Services business model - Meet QA performance measures and audit requirements - Maintain satisfactory audits and high employee engagement scores - Compliance to Client/External/Internal audit and certifications - Manage relationships with external auditors - Engage with internal and external stakeholders during audits - Optimize cost models for external certifications - Keep ongoing certifications up to date - Ensure NIL audit observations In addition to these responsibilities, you should possess the following attributes: - Excellent working knowledge of MS Office tools - Proficiency in Minitab software and MS-VISIO for flowcharting - Domain Knowledge across P&C Insurance - Familiarity with quality systems such as ISO and COPC - Ability to coach and provide feedback - Strong written and verbal communication skills - Project management skills in a challenging environment Your role as VP Quality Excellence requires a strategic focus, business acumen, and the ability to drive innovation and improvement across the organization.,

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5.0 - 10.0 years

0 Lacs

karnataka

On-site

As a Manager - Quality Data Annotation at HCLTech, your role will involve undertaking service assurance initiatives to maintain a high level of support service quality across various projects. You will lead independent service assurance projects or collaborate with clients to continuously improve the quality of output. It is essential for you to have a total of 5+ years of experience in Quality Management with at least 2+ years specifically in the Data Annotation space. Your responsibilities will include: - Designing and deploying a Service Quality framework to enhance process efficiency, improve quality, and predict Operations Health - Understanding, defining, and monitoring business indicators (Lagging & Leading Indicators) - Designing Early Warning system(s) as per business requirements - Performing Risk & Controls assessment/FMEA and proposing a robust controls framework - Creating Process Health Dashboards & reports, conducting ad-hoc analysis, and implementing action plans - Driving ongoing service assurance initiatives and continuous process improvement programs - Ensuring data accuracy, timeliness, and overall quality of the work product In terms of qualifications, you should have an MBA or PG degree preferably in Business Administration/Engineering along with a minimum of 10 years of experience in service quality, project management, and quality management systems for the service industry. It is required that you have excellent knowledge of service quality in Operations and support functions, with preferred domains including Supply Chain, Utilities, MPE, Healthcare, and Customer support. Being BB certified/Trained & tested or GB certified is an added advantage. Key Skills for this role include: - Sound understanding of business transformation concepts and frameworks - Expertise in designing service quality assurance framework - In-depth understanding of Quality management system, Operations, and Support functions - Proficiency in process improvement initiatives - Customer centricity and effective program management skills - Excellent analytical, data visualization, problem-solving, and advisory abilities - Proficiency in Advanced MS-Excel, PowerPoint, Minitab, MS-Visio usage. Preferred knowledge of SAP and Tableau If you are passionate about service quality and have a background in Quality Management and Data Annotation, this role at HCLTech could be the perfect fit for you.,

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2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Business Analyst - Functional IT, your role will involve interacting with clients and internal functional teams to understand domain requirements in the IT/CTRM/ETRM/Risk Management software products domain, specifically focusing on Banking/Risk Management. It is essential to have a PG degree such as B.Tech/MBA Finance or M.Tech and additional qualifications like CBAT/CCBA/PMI-Professional in Business Analysis. A minimum of 2 years of work experience is required, with hands-on experience in Market Risk/Price Risk Management projects/products being mandatory. Your responsibilities will include documenting all requirements thoroughly and explaining them to team members, clients, and stakeholders using agreed templates. You will be expected to create various documents such as Use Cases, User Stories, Business Requirement Document, Requirement Traceability Matrix, Functional Specification Document, and System Requirement Document. Additionally, graphical representation through charts/diagrams like Activity Diagrams, Use Case Diagrams, Data Flow Diagrams, and Flow Charts will be part of your documentation process. Furthermore, you will provide functional inputs for Solution Design and collaborate closely with development teams to transfer business knowledge and offer guidance. Having an understanding of financial derivatives, Risk Measurement methodology (VaR), and experience in SDLC, elicitation, analysis, and documentation of requirements for a risk management system will be advantageous. Proficiency in project documentation, MS-Visio for UML diagrams, MS-Office Suite, advanced communication skills, and 4 years of work experience are expected. Experience in an Agile environment, programming knowledge, statistical packages, SQL querying, and ETL technologies will be beneficial. Building strong relationships with clients, internal risk functions, and business units, being a team player with excellent interpersonal and stakeholder management skills, and a willingness to delve into details with enthusiasm to initiate change and execute strategies are qualities that are desirable in this role. Prior experience with CTRM software is preferred but not mandatory.,

Posted 2 weeks ago

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6.0 - 10.0 years

0 Lacs

pune, maharashtra

On-site

The position at Sundyne involves providing electrical, control & instrumentation (C&I) engineering support throughout the project management and operations cycle. You will be responsible for studying project specifications, developing Bills of Material, interpreting P&IDs, assisting in control system designs, and supporting procurement activities for Control System, Instrumentation, and Electrical items. Additionally, you will handle equipment such as Unit Control Panels, PLC, Local Operator Panel, Variable Frequency Drive, Electrical Motors, and various instruments related to centrifugal compressor and pump packages. Your technical skills should include a basic understanding of codes like IEC, ATEX, ISA, UL, knowledge of Control System, Instrumentation, and Electrical machines, familiarity with communication networks, and experience with rotating machinery such as Pumps & Compressors. You will be required to read and understand Control system and Electrical drawings, work collaboratively in project teams, and possess strong verbal and written communication skills. To be eligible for this role, you must hold a Bachelor's degree in Instrumentation or Electrical Engineering with 6 to 9 years of relevant experience in the pumps industry. Proficiency in Microsoft Office, AutoCAD, and MS-Visio is also necessary. If you are someone who thrives on growth opportunities and enjoys working in a dynamic environment alongside passionate individuals, this role at Sundyne may be the perfect fit for you. Please note that the deadline to apply for this position is 06/19/25.,

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5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

We are seeking a candidate with robust domain expertise in life insurance, particularly with a background in Indian or US life insurance products. The position available is for a Senior Consultant, located in Hyderabad, Bangalore, Gurgaon, Pune, or Chennai. The ideal candidate should possess 5 to 8 years of relevant experience and hold a BE/BTech degree on a full-time basis. Key Responsibilities: - Experience in Requirement elicitation and business analysis - Completion of LOMA certification - Proficiency in US Insurance domain knowledge focusing on Life Insurance Group - Familiarity with at least one Policy administration system (Vantage/Ingenium/OIPA/IPAS/ALIP/EXIGEN) and exposure to external interfacing systems - Experience in new product launch/implementation or migration - Understanding of Compliance, Taxation rules, and their impact on Policy servicing - Exposure to Insurance standards, trends, and regulatory requirements - Proficiency in Requirements Management, Requirements Gathering tools & techniques, and Use Cases - Competence in MS-Office, MS-Visio, and documentation skills - Excellent communication and presentation skills - Agile Model experience If you meet the specified criteria and are looking to join a dynamic team, please apply.,

Posted 2 weeks ago

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5.0 - 10.0 years

0 Lacs

noida, uttar pradesh

On-site

You will be responsible for leading the end-to-end RFP/RFI/RFx process with solutioning consulting and bid management capabilities in the Life & Annuities Insurance vertical. Your main tasks will include analyzing client artifacts to understand their requirements, translating these needs into comprehensive solution proposals aligned with our products, delivering persuasive presentations to showcase the value of our solutions, and supporting the Solution Management team in developing new strategies. Additionally, you will maintain a deep understanding of Life, Annuities, and Retirement products through research and conversations with industry experts. Your primary internal interactions will be with the Business, Sales, and Client Management teams, Products and Platforms, Operations SMEs & Supervisors, Quality & Process Excellence, Analytics, and other enabling functions. It is preferred that you have experience in the L&A Insurance domain, as well as a background in Consulting, Bid Management, and Project Management. Proficiency in MS Office tools, MS-VISIO, and AI tools is required. You should also have a good understanding of Insurance processes and Agile methodologies. In terms of soft skills, you should possess good interpersonal, communication, and presentation skills, along with the ability to multitask, prioritize, and drive improvement projects. Strategic focus, global mindset, problem-solving abilities, stakeholder management, and coaching skills are essential. A Bachelor's or MBA degree in any discipline is required, with LOMA certification being a big plus. A minimum of 10 years of overall experience, including 5+ years in Bid management, solutioning/consulting, or related fields, is necessary. Travel and the willingness to work in a 24X7 environment may be required.,

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3.0 - 7.0 years

0 Lacs

haryana

On-site

You will be responsible for developing, writing, and revising technical documents and documentation sets according to established standards. This role requires you to have knowledge of SRS, Flowchart, ER Diagrams, writing functional and technical documentation, Technical Presentation, Product Manuals, User Training, Training Documents, and Making Training Videos. You will need to identify, plan for, and revise technical writing project requirements, as well as organize and disseminate source information. Additionally, you will be expected to participate in product/project team meetings regularly and collaborate with technical resources to enhance document quality and usability. The ideal candidate for this position should possess excellent writing skills and the ability to identify the information needs of a target audience, organize, and develop documentation accordingly. A fundamental understanding of the networking field and technical writing is essential. Strong teamwork skills and a track record of successful completion of major writing projects are desired. You should be able to work under general supervision, exercise judgment in guiding group projects, and solve moderate to difficult problems related to documentation creation creatively and practically. Qualifications required for this role include MCA / BE / BTECH / MTECH. The salary offered for this position is INR 4.8 - 5 P.A. The functional area is Computer Software / Computer Systems Engineering, and the industry is Information Technology. The role is categorized as a TECHNICAL WRITER under Permanent employment type. Key skills that are mandatory for this role include proficiency in MS Office (MS Word, Excel & Power Point), Outlook, and MS-Visio. Optional skills such as Helpwriter and Sangit are also beneficial. If you have the technical knowledge, networking background, and collaborative skills required for this role, we encourage you to apply as a Technical Writer and be a part of our dynamic team.,

Posted 3 weeks ago

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10.0 - 15.0 years

0 Lacs

chennai, tamil nadu

On-site

As the Software Project Manager reporting to the Chief Operating Officer, your primary responsibility is to manage and coordinate resources and processes effectively to deliver software releases. You will work closely with the Product Owner to plan and execute projects, ensuring teams have the necessary specifications, direction, and resources to deliver products efficiently while maintaining realistic timelines to meet deadlines. Collaborating with Product Management, Sales, and Business Analysts, you will understand system requirements and define the Product Vision. Your role also involves demonstrating software upgrades to clients, providing a development plan based on cutting-edge technologies, designing integrated systems, and maintaining current architectural knowledge. You will deliver architectural initiatives aligned with business strategy, evolve software systems as needed, and communicate architectural decisions effectively. Managing large and complex IT programs and projects will be essential, from conceptualization to implementation. You will build relationships with project sponsors and senior technology leadership, estimate work packages, identify risks, and ensure timely and budget-friendly project delivery while meeting quality standards and business requirements. Your qualifications should include a Bachelor's or Master's degree in computer science, along with over 10 years of management experience in software development. Your knowledge and skills should encompass VB .Net, ADO.Net, ASP.Net, relational databases, Scrum methodology, Agile practices, SaaS, cloud-based applications, Java programming, J2EE, Webservices, SSRS/Crystal Reporting, MSVisio, Hibernate framework, and other relevant tools. Strong leadership, project management, time management, problem-solving, communication, and interpersonal skills are crucial for this role. As a self-motivated and results-oriented team player, you will provide leadership, guidance, and coaching to team members, ensuring optimal performance and career development. You will monitor individual performance, coordinate release and sprint planning, and deliver requisite program documentation. Working under tight deadlines, you will maintain good communication, reporting skills, and a willingness to address technical issues effectively.,

Posted 1 month ago

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