Vice President of Quality - P&C Insurance EXL

10.0 - 14.0 years

0 Lacs

noida, uttar pradesh

On-site

As the VP of Quality Excellence in P&C Insurance at our company, your role will involve managing operations in India, Philippines, and South Africa. You will directly report to 4-5 individuals and handle responsibilities such as client management, stakeholder management, RFPs, and escalations. Your expertise in the P&C domain and proficiency in process improvement and AI technologies will be crucial. Being Six Sigma black certified and having experience working with clients in the US and UK is essential. Additionally, you should be willing to travel to different locations, with the shift starting at 23:00 PM IST. Your major activities and accountabilities will include: - Driving improvement and innovation aligned to the company's and clients" strategic priorities - Building a strong Quality Excellence team for executing process improvements and employee engagement programs - Developing domain-specific solutions and diagnostic toolkits for business development and client support - Managing YTD attrition levels at the leadership level and ensuring QA delivery meets client needs effectively - Complying with external and internal audits and certifications, managing relationships with auditors and stakeholders In terms of qualifications, you should possess: - Excellent working knowledge of MS Office tools, calls recording systems, Minitab, and MS-VISIO - Domain knowledge in P&C Insurance, quality systems, and transaction monitoring - Operational planning and process management skills - Consulting mindset, strategic focus, and strong business acumen - Global mindset, analytical approach, and brand ambassadorship - Ability to coach, give feedback, conduct interviews, and lead projects effectively Your role will require strong written and verbal communication skills, along with conformance to policies, auditing skills, and attention to detail. Overall, you will play a pivotal role in driving quality excellence and innovation in the P&C Insurance domain at our company.,

Posted 1 day ago

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Vice president - Quality - P&C Insurance EXL

10.0 - 14.0 years

0 Lacs

noida, uttar pradesh

On-site

As the VP Quality Excellence for P&C Insurance, you will be responsible for managing operations across India, Philippines, and South Africa. Your direct reporting line will include 4-5 individuals. Your role will involve client management, stakeholder management, handling RFPs, and managing escalations (both client-facing and stakeholder-facing). You should have strong expertise in the P&C domain, with a good understanding of process improvement and AI technologies. It is essential to be Six Sigma black certified and have experience working with clients from the US and UK. Flexibility to travel across locations is required as the shift starts at 23 PM IST. Your major responsibilities will include: - Drive improvement and innovation for value delivery to EXL and Clients - Develop process improvement and transformation strategy aligned with key client strategic priorities - Support EXL strategic priorities for driving value capture - Build a strong QE team for executing process improvements - Establish employee engagement and development programs aligned with functional and business vertical plans - Foster strong relationships with client and internal stakeholders for driving improvement and innovation programs - Successfully execute Process Improvement Strategy - Resolve implementations and execute key transformation projects impacting client business outcomes - Achieve BB / MBB density targets - Maintain high C-Sat scores on Value Addition and Contribution - Build domain-specific solutions and diagnostic toolkits - Create best practice compendium on key business situations - Develop QE capabilities for business development and support in solutioning for key prospects - Establish diagnostic toolkits for key business areas in partnership with business innovation team - Ensure successful cross-sell of Transformation capabilities - Develop and apply diagnostic toolkits representing key business footprint - Provide compelling solutions from a value delivery standpoint - Manage <15% YTD attrition levels at the leadership level - Implement strong people engagement retention initiatives - Develop project lean six sigma mentors within operations - Achieve Employee Engagement Score targets - Create successful BBs / MBBs - Ensure QA delivery aligns with client needs and is cost-effective for EXL - Develop cost and compliance-effective quality model - Execute QA model meeting internal and external QA requirements - Implement staff engagement and development programs - Sustain a culture of independence in Quality Performance reporting - Transition to a Digital/ Smart QA model - Enhance QE effectiveness in the evolving Platform-Services business model - Meet QA performance measures and audit requirements - Maintain satisfactory audits and high employee engagement scores - Compliance to Client/External/Internal audit and certifications - Manage relationships with external auditors - Engage with internal and external stakeholders during audits - Optimize cost models for external certifications - Keep ongoing certifications up to date - Ensure NIL audit observations In addition to these responsibilities, you should possess the following attributes: - Excellent working knowledge of MS Office tools - Proficiency in Minitab software and MS-VISIO for flowcharting - Domain Knowledge across P&C Insurance - Familiarity with quality systems such as ISO and COPC - Ability to coach and provide feedback - Strong written and verbal communication skills - Project management skills in a challenging environment Your role as VP Quality Excellence requires a strategic focus, business acumen, and the ability to drive innovation and improvement across the organization.,

Posted 1 day ago

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