Vice President Operations

About Us:

Milestone Inc. is a leading Digital Experience Software and Services company dedicated to providing comprehensive solutions across all touch points that enhance customer engagement and drive business growth. Milestone mission is to pioneer the distribution and visibility of content with an innovative platform that drives discovery, personalized experiences, and conversions powered by data and AI. We pride ourselves on our collaborative culture and commitment to excellence in everything we do and are certified Great Place to Work.

We are seeking a visionary, entrepreneurial leader with a proven track record of managing global teams and a deep understanding of the digital software and services landscape. and results-oriented Global Capability Center (GCC) Leader to spearhead our next phase of growth and operational excellence.

This pivotal role will focus on transforming our global centers into a hub of strategic value, driving significant business impact and fostering a culture of innovation and continuous learning.

This individual will be responsible for shaping the GCC's strategy to ensure it aligns with Milestone's overarching business objectives and contributes to true enterprise value.

Key Responsibilities:

The GCC Leader will be entrusted with a wide range of responsibilities, including:

• Strategic Leadership:

  Develop and execute operational strategies that enhance the company's competitive edge. This includes establishing clear vision and mission for the GCC, leading transformation, and aligning cross-functional teams to achieve business outcomes.

• Global Operations Management:

  Oversee and optimize global operational centers, ensuring efficiency, quality, and cost-effectiveness. This also involves establishing and reinforcing performance benchmarks and quality metrics to drive data-driven decision-making.

• Fostering Innovation and a "Learn-it-All" Culture:

  Cultivate a high-performance, innovative culture that embraces change and encourages creativity and accountability. The leader will be expected to champion a "learn-it-all" mindset and stay ahead of the curve by leveraging technology.

• Cross-Functional Collaboration:

  Lead and manage diverse, cross-functional teams, ensuring seamless collaboration and alignment. This includes working closely with product and engineering, delivery teams to drive the development of innovative SaaS solutions.

• Customer Centricity:

  Champion initiatives that enhance customer satisfaction, retention, and growth. The leader must be obsessed with the customer experience and ensure that customer success teams are aligned with product and engineering.

• Driving Business Impact:

  Focus on delivering tangible results, such as accelerating revenue and growth, solving strategic challenges, and driving innovation. The success of the GCC will be measured by the business outcomes delivered and the true enterprise value created.

• Operational Rigor:

  Implement and reinforce strong operational rigor for quality & efficiency.

Qualifications:

Candidates should possess a Bachelor's or Master's degree in engineering and have over 20 years of experience in operations leadership within the digital software and services industries. A strong understanding of AI, Engineering, and Enterprise SaaS principles is essential. The successful candidate will have a demonstrable track record of managing and scaling global operational centers with a focus on engineering, product, and customer success.

This role demands an individual with an entrepreneurial spirit, exceptional leadership and communication skills, and the ability to thrive in a dynamic, fast-paced environment.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package.
• Opportunity to work in a collaborative and innovative environment.
• Career growth and professional development opportunities.
• A chance to be part of a global team making a significant impact in the industry.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and vision for the role plus previous experience align with key attributes, responsibilities, clear wins or learnings.