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Vice President of Quality - P&C Insurance

10 - 14 years

0 Lacs

noida uttar pradesh

Posted:1 day ago| Platform: Shine logo

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Skills Required

process improvement six sigma client management stakeholder management rfps escalations iso copc transaction monitoring qa qc operational planning process management business acumen coaching written communication verbal communication project management pc domain ai minitab software msvisio consulting mindset strategic focus global mindset analytical approach brand ambassador policies compliance auditing skills interviewing skills

Work Mode

On-site

Job Type

Full Time

Job Description

As the VP of Quality Excellence in P&C Insurance at our company, your role will involve managing operations in India, Philippines, and South Africa. You will directly report to 4-5 individuals and handle responsibilities such as client management, stakeholder management, RFPs, and escalations. Your expertise in the P&C domain and proficiency in process improvement and AI technologies will be crucial. Being Six Sigma black certified and having experience working with clients in the US and UK is essential. Additionally, you should be willing to travel to different locations, with the shift starting at 23:00 PM IST. Your major activities and accountabilities will include: - Driving improvement and innovation aligned to the company's and clients" strategic priorities - Building a strong Quality Excellence team for executing process improvements and employee engagement programs - Developing domain-specific solutions and diagnostic toolkits for business development and client support - Managing YTD attrition levels at the leadership level and ensuring QA delivery meets client needs effectively - Complying with external and internal audits and certifications, managing relationships with auditors and stakeholders In terms of qualifications, you should possess: - Excellent working knowledge of MS Office tools, calls recording systems, Minitab, and MS-VISIO - Domain knowledge in P&C Insurance, quality systems, and transaction monitoring - Operational planning and process management skills - Consulting mindset, strategic focus, and strong business acumen - Global mindset, analytical approach, and brand ambassadorship - Ability to coach, give feedback, conduct interviews, and lead projects effectively Your role will require strong written and verbal communication skills, along with conformance to policies, auditing skills, and attention to detail. Overall, you will play a pivotal role in driving quality excellence and innovation in the P&C Insurance domain at our company.,

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