Vendor Management / Category Management

Manager – Partner Relations & Execution

You will be responsible for overseeing partner onboarding, ensuring the accuracy of financial and contractual documentation, driving engagement through campaigns and activations, and coordinating cross-functional support to deliver exceptional partner experiences and campaign Success.

Key Responsibilities:

• Manage

  end-to-end partner lifecycle

  , including onboarding, documentation, deliverables, invoicing, and ongoing relationship management.
• Serve as the

  primary point of contact

  for all partner-related queries, communications, and escalations.
• Responsible for

  meeting strict deadlines

  related to publishing reports, sharing partner listings, and fulfilling time-sensitive requests.
• Conduct

  contract verification

  to ensure compliance with legal, financial, and operational terms before activation.
• Conduct

  quality checks

  by calling newly onboarded partners to verify onboarding experience, clarify details, and ensure they meet predefined standards and service-level expectations.
• Identify and escalate any inconsistencies, concerns, or red flags observed during partner calls
• Maintain records of all communication for audit and quality assurance purposes.

• Update and maintain the partner database

  , ensuring all records are accurate, complete, and up to date.
• Ensure that all reward

  terms and conditions (T&Cs)

  are accurately recorded,

  updated in real-time

  , easily accessible, and fully compliant with company policies.
• Prepare regular reports summarizing invoice status, payment history, and outstanding balances.
• Collaborate with finance and accounts teams to support smooth reconciliation processes.
• Ensure data integrity and update records promptly to reflect any changes or corrections.

Key Success Metrics / KPIs

• Partner engagement and retention rate.
• Timely activation and performance of partners in campaigns.
• Accuracy and timeliness of invoice verification and payouts.
• On-time reporting on partner activities, financials, and audits.
• Satisfaction scores and qualitative feedback from partners.
• Accuracy and completeness of partner data and documentation.
• Resolution of partner concerns and quality issues within defined SLAs.

Qualifications & Skills:

• Bachelor’s / Master’s degree in Any Discipline.
• 3+ years of experience in

  Partnerships Account management, client success / Servicing or Relationship Management

  roles.
• Strong interpersonal and communication skills, with a passion for building long-term relationships.
• Organized, proactive, and capable of managing multiple partner accounts simultaneously.
• Ability to think strategically while executing tactically.
• Collaborative mindset with strong stakeholder management skills.
• Must have

  working knowledge of Microsoft Excel

  , with proficiency in commonly used formulas such as

  VLOOKUP, HLOOKUP, IF statements, PivotTables,

  and

  basic data analysis functions

  .
• Ability to

  analyze, organize, and present data

  effectively using Excel for reporting, reconciliation, and decision-making.
• Prior experience using Excel for tasks like

  invoice verification, partner tracking, and payout management

  is a plus.
• Skilled in task prioritization and time management, ensuring high-quality execution under pressure.
• Flexible and solution-oriented mindset, with a proactive approach to problem-solving in dynamic settings.
• Strong ability to collaborate with cross-functional teams, including finance, Client Servicing, operations, and business development.