User Technician

Job Description

Overview iCIMS' User Technician plays a key role in ensuring the iCIMS employees have the tools and technology needed to make an impact on a global scale. In this role, you will be provided with leading tools and technology to help you support our team members. You will have an opportunity to lead multiple technology projects and programs, collaborate with a dynamic international team and have a path for future growth as you build your technical expertise! If you are user focused, we want to talk to you today. Responsibilities Provide high-quality technical support to remote and local employees to resolve all problems and emergencies related to laptops and the phone system to ensure continuity of service so that end users can accomplish business tasks. Screens, diagnose internal inquiries and work requests as they relate to maintenance of iCIMS issues machines and related systems by documenting, tracking, and resolving via ticketing/incident management system in a timely and efficient manner. Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services. Provision user profiles, user environments, directories, access rights and security. Provide computer, phone, and other application/system documentation and training to employees. Maintain asset inventory ensuring equipment is maintained and available based on user/business needs. Assist with installation and configuration of hardware, software, etc. Assist with Administer phone system infrastructure. Participate in rotational on-call requirement as well as occasional off-hours work depending on business needs. Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ policies, procedures, and values. Provide support on-site a minimum of three (3) days a week with flexibility to be on-site additional days/times as needed. Qualifications 1-2 years’ experience required in End User Support and System Support. Proficiency with Windows and/or MacOS machines and operating systems. Familiarity with Office365 Administration, Microsoft Active Directory, etc. Ability to simplify complex technical information for an end user. Ability to install, maintain and troubleshoot laptop hardware, software, and peripherals, after instruction. High proficiency with Microsoft Office (PowerPoint, Excel, Outlook). Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.