Housekeeping Assistant: Room Cleaning : Perform daily cleaning and maintenance of guest rooms, including dusting, vacuuming, and sanitizing bathrooms. Change bed linens, towels, and replenish guest supplies as needed. Public Area Maintenance : Ensure cleanliness and organization of public areas, including lobbies, hallways, and restrooms. Report any maintenance issues or safety hazards to the supervisor. Inventory Management : Assist in maintaining inventory of cleaning supplies and linen, notifying supervisors when stock levels are low. Guest Interaction : Respond to guest requests and inquiries promptly and courteously. Provide information about hotel services and amenities. Housekeeping Supervisor: Team Management : Supervise and coordinate the activities of housekeeping staff, ensuring adherence to cleaning standards and procedures. Train and mentor new housekeeping staff on proper cleaning techniques and safety protocols. Quality Control : Conduct regular inspections of guest rooms and public areas to ensure cleanliness and compliance with hotel standards. Address any issues or deficiencies promptly and provide feedback to staff. Scheduling and Coordination : Assist in creating work schedules for housekeeping staff based on occupancy levels and departmental needs. Coordinate with other departments, such as Front Office and Maintenance, to ensure smooth operations. Reporting : Maintain accurate records of housekeeping activities, including room status and inventory levels. Prepare reports for management on departmental performance and staff productivity. Housekeeping Desk Attendant: Front Desk Operations : Manage the housekeeping desk, serving as the point of contact for guests and staff regarding housekeeping inquiries. Maintain communication with housekeeping staff to ensure timely room cleaning and maintenance. Guest Requests : Handle guest requests for additional amenities, cleaning services, or special arrangements. Ensure that all guest requests are logged and followed up on promptly. Coordination with Other Departments : Liaise with the Front Office to communicate room status and special guest needs. Work closely with the Maintenance department to report and track repairs needed in guest rooms and public areas. Administrative Duties : Maintain accurate records of housekeeping activities, including room assignments and staff schedules. Assist in preparing reports for management on housekeeping operations. Qualifications: Education : High school diploma or equivalent; additional training in hospitality or housekeeping is a plus. Experience : Previous experience in housekeeping or a related role is preferred, with supervisory experience for the Supervisor position. Skills : Strong attention to detail and organizational skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Attitude: Customer-focused with a commitment to providing exceptional service. Proactive and self-motivated with a positive attitude. Ability to handle multiple tasks and work in a fast-paced environment. Role & responsibilities Preferred candidate profile
Role & responsibilities Meet with clients to understand event requirements, propose ideas, and ensure satisfaction. Develop comprehensive plans that include budgets, timelines, and resource allocation, and ensure events are executed within financial and time constraints. Work with internal teams (e.g., catering, operations, setup) and external vendors to coordinate all event details, from room setup to food and beverage service. Handle inquiries, manage event calendars, maintain records, and perform other administrative tasks as assigned. Oversee the setup and execution of events, handle last-minute issues, and ensure a smooth flow during the event. Preferred candidate profile Proven experience in event coordination or a related sales role, with a track record of successful event organization. Strong organizational and communication skills, with the ability to work effectively with internal and external teams. Proficiency in office software like Microsoft Office is often required. A bachelor's degree in hospitality, marketing, or a related field is often preferred. Excellent vendor management skills and flexibility to work irregular or extended hours are beneficial.
Role & responsibilities Answer phone calls from guests, staff, and other departments, relaying messages and requests to the correct personnel. Allocate work to housekeeping staff, update them on their assignments, and ensure the proper handover to the next shift. Coordinate with the front office regarding check-ins and check-outs, and with the maintenance department to report and track room repair issues. Log and dispatch guest requests for amenities, cleaning services, or other needs to the appropriate staff member. Handle all inquiries and procedures related to lost and found items. Receive and handle guest complaints related to housekeeping and maintenance, and follow up to ensure resolution. Accurately track and update the status of all rooms (e.g., clean, dirty, out of order) in the property management system to ensure a real-time, accurate inventory. Prepare various reports, such as room discrepancy lists, VIP lists, and sales reports. Maintain logs for missing/broken items, lost and found, and maintenance issues.