Posted:23 hours ago|
Platform:
Work from Office
Full Time
Answer phone calls from guests, staff, and other departments, relaying messages and requests to the correct personnel.
Allocate work to housekeeping staff, update them on their assignments, and ensure the proper handover to the next shift.
Coordinate with the front office regarding check-ins and check-outs, and with the maintenance department to report and track room repair issues.
Log and dispatch guest requests for amenities, cleaning services, or other needs to the appropriate staff member.
Handle all inquiries and procedures related to lost and found items.
Receive and handle guest complaints related to housekeeping and maintenance, and follow up to ensure resolution.
Accurately track and update the status of all rooms (e.g., clean, dirty, out of order) in the property management system to ensure a real-time, accurate inventory.
Prepare various reports, such as room discrepancy lists, VIP lists, and sales reports. Maintain logs for missing/broken items, lost and found, and maintenance issues.
Pride Hotel Chennai
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