Request you to please share resume-Vidhi.miglani@indiamart.com or 9034322628 Roles and Responsibilities- Lead and manage a 3-tier team of 20+ Executives, Team Leaders, and Business Managers. Plan, forecast, and achieve fortnightly/monthly client retention and revenue targets. Build strong, professional relationships with clients and ensure prompt issue resolution. Hire, train, and retain team members with tailored development plans and ongoing skill enhancement. Provide consultative support to clients, offering tailored digital marketing solutions. Conduct 2-3 face-to-face client meetings daily to drive engagement and retention.

Requirements: Excellent communication (Spoken & Written). Good Customer Service Skills-High patience and pacifying skill to handle difficult customers. Excellent Customer Service Skills + ability to handle and resolve escalated customer issues Experience in troubleshooting software on Windows and /or Mac operating systems Experience working in a team environment, managing a diverse workload Must be a Graduate (full time) Cultural awareness - conversational English Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations Proficiency in troubleshooting & using diagnostic tools & utilities Ex: MS configuration, Task Manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection. General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers). Uses professional concepts; apply company policies and procedures to resolve a variety of issues. Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients' use. Advanced knowledge of at least 1 product is a plus. Note-Upselling Experience is Mandatory for this Role. Interested candidates please contact on below mentioned details- mansi.sa@dinllp.com or on 8368864718

Dear candidate, Greetings from [24]7.ai International BPO Bangalore Mega job drive is going on for international voice and Non-voice process in [24]7.ai. Address: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Rd, Sarjapur, Bengaluru, Karnataka 560087 Mention Babitha (code-133) on top of your resume before coming to office and meet Babitha Contact number -8296353608 Skills Required: Excellent Verbal and Written Communication skills. Good logical reasoning & analytical skills. Able to interact with customers Call / Chat, should be able to answer servicing questions. Able to work in rotational night shifts (US) Salary Range: INR 2,83,772 - 4,00,008 P.A + (Incentive + Goodies) We have a salary slab starting from 14K to 18K for non-voice. Whereas for voice, 18K to 31K, depending on your experience. *Age limit: 18+ to 35 years and below. Job Designation: Associate and Senior Associate. Benefits: Free Transport facility both Pick and Drop. Life Insurance. Medical Insurance World Class Facility - Cafeteria, Gym, Sports arena, Amphitheater, Theme based break-out zones Eligibility Criteria: PUC/12th, Undergraduate/Graduate (BCom, BBA, BSC, BCA, BE, BTech, BA and Postgraduate MBA/MCOM freshers and experienced can apply. Note: Contact HR Babitha (Reference code-133) Email: Babitha.s@247.ai Phone: 8296353608

About Welspun Entity* Welcome to Welspun Transformation Services Limited (WTSL), where innovation, digital transformation, and customer-centric excellence come together. As part of the Welspun Group, we are at the forefront of automation and business services, working across industries with a focus on cutting-edge technologies such as AI, ML, and RPA. Since our founding in August 2018 with 92 employees, we've grown to over 500 members across multiple locations, showcasing our commitment to operational excellence and inclusivity. At WTSL, we prioritize diversity, with 34% women in our workforce and flexible policies like maternity, paternity, and menstrual leave. Our goal is to increase female representation to 40%. We foster a family-like work environment through initiatives like Fam-Jam and wellness programs, and our Great Place to Work certification highlights our commitment to employee well-being. Working at WTSL means being part of impactful projects for global clients, while growing professionally through extensive learning opportunities. Join us as we continue our transformational journey, where your ideas and contributions will be valued, and you can make a meaningful impact in the world of business services Job Purpose/ Summary* As a Customer Success Manager (CSM), you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction, retention, and long-term loyalty. You will serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing strategic solutions tailored to their needs. This role is critical in driving customer engagement, identifying upselling or cross-selling opportunities, and collecting feedback to enhance products, services, and overall experience. Job Description* As a Senior Manager in the CRM department, the successful candidate will be responsible for managing and enhancing customer relationships, ensuring customer satisfaction, and driving business growth. They will be expected to work closely with the CEO's office on critical business generation initiatives and manage relationships with key stakeholders. The role requires a strong customer and business-centric approach, with a focus on delivering results. Principal Accountabilities* Develop and implement customer relationship management strategies to enhance customer satisfaction and loyalty. Recommend, implement, and drive feedback mechanisms such as NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) to evaluate customer satisfaction, identify service improvement areas, and strengthen customer relationships.Work closely with the CEO's office on critical business generation initiatives, identifying new opportunities for growth and expansion. Manage relationships with key stakeholders, ensuring their needs and expectations are met and that they are kept informed of any significant developments. Foster a customer-centric culture within the organization, promoting the importance of customer satisfaction and the value of long-term customer relationships. Use business and commercial acumen to make informed decisions that benefit both the customer and the organization. Demonstrate a global mindset, understanding and responding to global trends and developments that may impact the organization and its customers. Encourage entrepreneurship and innovation within the team, promoting the development of new ideas and approaches. Lead and manage the team, fostering a culture of excellence and ensuring all team members are motivated, engaged, and performing at their best. Use strong interpersonal skills to build and maintain effective relationships both within and outside the organization. Pay attention to detail and use critical thinking skills to solve complex problems and make sound decisions. Influence others to achieve results, driving the team and the organization towards the achievement of its goals. Key Interactions* 1. Stakeholder Engagement 2. Client Relations 3. Cross-Functional Collaboration 4. External Communication 5. Internal Communication Experience* 10 - 18 Years Relevant Industry* IT Services & Consulting,BPO,Analytics / KPO / Research Education Degree* Under Graduate Specializations* Others Language Proficiency* ENGLISH,HINDI Certifications* Skill* 1. Interpersonal Relationship 2. Detail Orientation & Influencing 3. driving results & Critical Thinking 4. Interpersonal Relationship 5. Detail Orientation & Influencing 6. driving results & Critical Thinking

Job Title: Offshore Service Delivery Manager Location: Remote (India) Working Hours: 6.30PM IST to 3.30AM IST Experience Required: 15+ years in IT Service Delivery, with people and portfolio management experience About the Rol eWe are seeking a proactive and experienced Offshore Service Delivery Manage r to lead the delivery of IT services to global clients. This role requires strong people leadership skills combined with the ability to manage a portfolio of client engagements or service lines. You will be responsible for ensuring high-quality service delivery, managing offshore resources, and driving customer satisfaction while contributing to strategic growth and operational excellence . Key Responsibilities Service Delivery Manageme nt Ensure consistent, high-quality delivery of services in accordance with SLAs and KPIs. Serve as the primary offshore point of contact for service escalations, performance reviews, and continuous improvement. Coordinate with onshore and offshore stakeholders to align on priorities, risks, and resolutions. Lead incident and problem management processes, including RCA and long-term resolution strategie s. People Manageme nt Manage and mentor offshore delivery teams, including team leads and individual contributors. Oversee resource allocation, workload balancing, performance management, and training plans. Build a culture of accountability, service excellence, and continuous learning within the tea m. Portfolio Manageme nt Oversee a portfolio of service engagements or client accounts supported from offshore. Track portfolio-level metrics including profitability, resource utilization, and delivery performance. Drive customer satisfaction, renewal rates, and identify opportunities for upselling or service expansion. Collaborate with business development and account management teams to support growth initiative s. Required Skills and Qualification Bachelor’s degree in IT, Engineering, Business, or related field; PMP and/or ITIL certification preferred. 8+ years of experience in IT service delivery or operations, with at least 5 years managing teams. Demonstrated experience managing delivery across multiple accounts, projects, or service lines. Excellent leadership, stakeholder management, and communication skills. Strong understanding of ITIL processes and service management tools (e.g., ServiceNow, Jira).Financial acumen to manage service budgets, forecasts, and profitability analys is. Preferred Sk ills Exposure to cloud environments (AWS, Azure), enterprise applications (e.g., SAP, ServiceNow), or ITSM platforms. Experience working in Agile, DevOps, or hybrid delivery models. Prior experience with contract governance, change control and managed services delivery. Show more Show less

Role & responsibilities The position holder will be managing a team of 10-20 individuals Accurately plan, forecast, and achieve fortnightly, and monthly client retention and revenue targets from the assigned set of clients Build and manage productive, professional relationships with clients Hire, Train, and Retain your team. Formulate their development plan and ensure fulfillment of their training needs Ensure prompt resolution of client complaints Provide consultation to clients on digital marketing, recommend and offer digital marketing solutions Daily 2-4 in-person meetings (F2F) with clients onsite Preferred candidate profile Application of sales techniques Quick thinking and problem-solving Verbal communication with active listening Vision and foresight to create new opportunities for customer Team Management & Interpersonal skills Data Interpretation & Reports Management Candidate Attributes: Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry Should have managed at least a team of 10 sales professionals at least once. Excellent verbal and written communication and presentation skills MBA mandatory.

8448100705 Hiring for TOP International Voice Sales Process | International Voice Process |Opportunity to earn-UNLIMITED INCENTIVES Required Candidate profile -Multiple profiles -Customer Care |International Sales Need excellent sales & Comms skills Required Candidate profile CALL& WTSAP: 8448100705 Any International Sales Experience Would Work (Min 06 Months Looking only for International Sales Experience + Excellent Comms Interview Mode: Telephonic (ON SPOT OFFER LETTER

Required International Sales Executive with excellent comms Whatsapp /CALL - 8448100705 Min 6 months of International sales experience is mandatory Location-Gurgaon(need immediate joiner only) NO FRESHER'S Salary upto 50K + Unlimited Incentives Required Candidate profile Sneha @ 8448100705 Need International Sales Experience of at least 06 months Cab + Meal + Unlimited Incentives We r looking for only immediate joiners The interview will be F2F(only 1 round)

Requirements - Need a minimum 1 years of working experience in Any International voice Sales Process Only Hiring For International VOICE PROCESS Candidates should be comfortable with any shift timings (Mainly Night Shifts) Call Sneha HR- 8448100705 Required Candidate profile Salary up to 50k (Uncapped Incentives Both Side Cab + Meal Working: 5 Days NOTE: GENTLE REMINDER: WE DON'T HIRE FOR ANY DOMESTIC, NON-VOICE OR ANY BACKEND PROCESS SO PLEASE DO NOT CONNECT FOR THE SAME Perks and benefits NOTE:- Interview Will be only Face to Face

Call/Whatsapp :Sneha 8448100705 International Sales Executive (Experienced) Min 6 months sales exp must(US Voice Process) NO FRESHER'S Salary between 30k-50k+Incentives Excellent comms must Need only immediate joiners Interview will be Face to Face Required Candidate profile Urgent Hiring for International Sales Process Candidates should have 06 months for experience into any international sales Need only Immediate joiner working Days: 5 Both Side Cab+ Meal 8448100705

Sneha@8448100705 Min 06-3 years of experience in sales, business development or customer service in an international BPO Experience in consultative selling and handling objections effectively Ability to work night shifts (US/International time zones Required Candidate profile Background in BPO/KPO environments with US or international clients Candidates Sud be Immediate joiner The interview will only be face-to-face Note: We don't consider domestic experienced candidates

Warm Greetings from Rivera Manpower Services , J D-Sales Executive Location: Bengaluru, India Type: Full-time Industry: Pet Services Experience Required: 1Year -3 years You can call and book your Interview Slots 7829336034 / 9380300644 / 6360905880 Key Responsibilities Handle incoming sales inquiries via WhatsApp, phone, and website. Explain services, pricing, and process clearly to potential customers. Follow up on leads, build customer relationships, and drive conversions. Coordinate with operations and grooming/training teams for appointment scheduling. Manage CRM and update daily sales records. Resolve customer queries and escalate issues when required. Achieve weekly and monthly sales targets. Maintain excellent service quality and customer satisfaction. Maintain accurate records in CRM and update daily sales activities Troubleshoot client concerns and escalate when necessary. Consistently meet or exceed sales targets and performance metrics. Assign trainers based on availability, location, and skill match. Track trainer attendance daily and ensure timely check-ins/check-outs. Monitor punctuality and professionalism of trainers during eld visits. Resolve any on-ground issues between trainers and clients in coordination with the ops team. Requirements Bachelor's degree in Business, Marketing, or a related eld preferred. 1Year -3 years of experience in sales, telesales, or backend operations. Excellent communication skills in English and Kannada (Hindi is a plus). Strong persuasion and negotiation skills. Comfortable using CRM tools, Google Sheets, and WhatsApp for Business. Passion for pets and understanding of the pet industry is a bonus. What You Can Gain Be part of a fast-growing startup in the pet care industry. Opportunities for career advancement and learning. Pet-friendly work environment with a young, enthusiastic team.

Call/whats app HR 8279983161 We're hiring for international sales executive Min 1 year international Sales experience must only in Voice Only Immediate Joiner Good comms Salary upto-45k + incentives Location-Noida/Delhi/Gurgaon

Role & responsibilities : We are looking for a dynamic Tele Sales and Retentions Team Leader with a strong background in international call center processes. The ideal candidate will have a proven track record in managing teams and driving sales in a call center environment. Key Responsibilities: Lead and manage a team to achieve retention and sales targets for both Consumer and VBS segments. Ensure excellent Customer Effort Score (CES) and drive improvement in First Call Resolution (FCR) and Transactional Net Promoter Score (TNPS). Provide coaching, mentorship, and guidance to team members to enhance performance. Monitor team performance metrics and develop strategies to meet and exceed KPIs. Ensure seamless use of CRM tools for tracking and customer interaction. Knowledge and Experience: Minimum 5+ years of experience in a call center environment. Minimum 2+ years of experience in managing teams within a call center. Sales experience is highly preferred. Proficient in CRM tools with strong Microsoft Excel and PowerPoint skills. Qualifications : Bachelor's degree (preferred). Key Performance Indicators (KPIs): Retention and Sales Targets for Consumer & VBS. Customer Effort Score (CES). First Call Resolution (FCR) & Transactional Net Promoter Score (TNPS). Join us and lead a high-performing team in a dynamic, international sales and retention process Job Title: Tele Sales and Retentions Team Leader (International Process Experience Required) Location : Ghansoli, Navi Mumbai Shift Timing: 24/7 with 2 rotational days off

We’re looking for 2 experienced Business Development Managers who have hands-on experience working with US clients in the outsourcing/offshoring industry. If you’re skilled in consultative selling, relationship-building, and closing deals with US-based firms, we want to hear from you. 🔹 Key Responsibilities: Identify, qualify, and pursue new B2B business opportunities in the US market Pitch offshore staffing solutions to small and mid-sized businesses (SMBs), CPAs, legal firms, real estate agencies, etc. Build and manage a strong sales pipeline via outbound outreach (cold calling, email campaigns, LinkedIn outreach, referrals) Schedule and conduct product demos or discovery calls with decision-makers Draft proposals, negotiate contracts, and close long-term client engagements Collaborate with internal teams to ensure a smooth client onboarding process Maintain relationships with clients for upselling and long-term growth Represent the company in client meetings, webinars, and industry forums 🔹 Ideal Candidate: 4–6 years of business development experience, preferably in BPO/KPO/offshoring or virtual staffing Prior experience working with US clients or agencies is a must Strong communication and presentation skills Ability to work independently and meet aggressive sales targets Familiar with CRMs (e.g., Salesforce, HubSpot, Pipedrive) Comfortable working night shifts (EST hours) to align with US business timings ✅ Must-Have: Proven track record of closing B2B deals in the US or North American market Excellent English communication (verbal and written) Immediate or short notice joiners preferred Location: (India-based) Shift: Night shift (aligning with US EST timezone) Compensation: Competitive + incentives based on performance 📩 To apply , send your resume to [Hiring@citadelcoworkers.com] or DM us directly. #BusinessDevelopment #SalesJobs #HiringNow #B2BSales #USClients #Outsourcing #CitadelCoworkers Show more Show less

Role: Inside Sales Associate (Domestic sales) Join global leads into student enrolments. Must have Domestic sales experience and Hindi speaking . Strong communication, CRM skills & target-driven mindset needed. Apply now to shape global careers! Required Candidate profile Call/WhatsApp HR Pooja: 7238011720

To ensure revenue generation for the company Making sales calls Preparing client proposals & presentations Plan weekly sales cycle by doing account mining of the allocated accounts through client meetings accordingly Preparing sales related reports including daily call reports, weekly reports, sales projection report, monthly sales plan etc. Maintain strong relationships with clients and agencies in the person’s portfolio Market Information Conducting competition tracking and monitoring on frequent basis Understand in detail about client spends at a brand level and then develop Go to Market approach To look at broader perspective, think through ideas and create solutions for clients via upselling & cross selling of various properties Media Tracking to generate prospects Provide written brief to programming for the spot / commercial based on inputs from client / agency Ensure that ROs and TOs are appropriately generated and the spots are scheduled accordingly (through the sales coordinator and scheduler) Ensure the pricing is maintained as per stipulated target Work to bring the core brand creative to life by designing a multimedia solutions interactive campaigns for clients including On ground, Digital, Content, Media and PR Follow up and ensure that monies are collected on time including sending appropriate reminders to clients and agencies for payment Show more Show less

Job title: Customer Service Representative – B2B Location: Temple, TX Education: HS Diploma or GED No of Openings: 80 Job Summary B2B Customer Service Sales Representatives handle incoming calls to assist Business Telecommunication Customers with requests and questions on all services offered while handling incoming sales inquiries, providing information about our telecommunications products and services, and assisting customers in making informed purchasing decisions. This role requires effective communication skills, professionalism, business acumen, passion for sales, and a commitment to delivering exceptional customer experiences. Responsibilities Handle a variety of incoming calls addressing complex business customers’ questions and concerns to provide a quick resolution and positive customer experience Engage with customers to understand their needs, answer questions, and provide product recommendations. Educate customers about our telecommunications products and services, including internet, phone / wireless, and TV packages. Present pricing, promotions, and available options to customers in a clear and compelling manner. Assist customers in selecting the most suitable products or services based on their requirements and preferences. Process sales orders accurately and efficiently using our sales tools. Follow up with customers to ensure satisfaction, address any concerns, and encourage upselling or cross-selling opportunities. Meet or exceed individual and team sales targets, conversion rates, and customer satisfaction metrics. Adhere to program key performance indicators such as: schedule adherence, average handle and wrap time, various conversion rates for telecommunications products, attendance policy Qualifications Minimum HS Diploma or GED, some College preferred Minimum of 6 months of call center experience or relevant sales experience, 1 year highly preferred Above average job stability Customer service, inbound retention, inbound sales, and telecommunications experience in a call center setting highly preferred Excellent verbal and written communication skills, with the ability to engage and build rapport with customers effectively. Strong sales aptitude and persuasive abilities, with proven testimonials on meeting or exceeding sales targets. Familiarity with telecommunications products and services, including internet, phone / wireless, and TV offerings. Above average computer skills and ability to navigate complex call center systems Proficiency in using sales tools to manage customer interactions and track sales performance. Exceptional customer service skills, with a focus on delivering positive experiences and resolving customer issues promptly. Ability to work independently and as part of a team in a fast-paced, high-volume environment. Must be willing to work full time onsite during dayshift, early evening, weekend, and Holiday hours of operation. Must pass pre-employment assessment testing and required background checks Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply Name(Required) Email(Required) Phone(Required) Do you have a high school diploma?(Required) YesNo Do you have customer service experience / Sales working in a call center environment?(Required) YesNo How many years of experience do you have working as a Customer Service Representative?(Required) 0-6 Monthsmore than 6+ Months Are you flexible working in shifts?(Required) YesNo Flexibility to work any hours between?(Required) 8.00 AM – 8.00 PM EST8.00 PM – 8.00 AM EST Do you have prior telecommunications or sales experience?(Required) YesNo Current Location(Required) Are you willing to commute to Temple, TX on daily basis ?(Required) YesNo Attach Resume(Required) Accepted file types: pdf, docx, doc, Max. file size: 10 MB. Δ Show more Show less

Handling the entire operations of the centre Taking care of throughout responsibility of training and placements of the students. Handling the entire administration of the centre. Handling the collections of a particular centre. Making daily reports Taking care of certification of the students. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. COM has to ensure: No dropouts Certification Upselling PTMs Student engagement activities Placement of students in centre Show more Show less

Green trends unisex salon is pan india beauty salon chain. We are looking for Salon manager who have prior experience in Salon industry. Call Vijayalakshmi on +91 9632102194 to know more details of the job Candidate is Responsible for every aspect of the salon business on a day-to-day basis including Client Service & Satisfaction, Staff / Inventory / Retail Management, Salon Business Revenue, Salon Hygiene, Billing Operations and Operating Cost Optimization Key Responsibilities Client Service & Satisfaction Educate clients about beauty service offerings & product line available Maintain and constantly review client service standards Resolve clients’ concerns or complaints and provide optimum solution to satisfy them Staff Management Inspire, guide, train & develop staff members Staff Grievance Handling, Performance Review of Staff, Monthly/Weekly meetings Motivate Staff to do upselling and cross selling Salon Hygiene, Cleanliness & Maintenance Ensure salon cleanliness & maintenance. Ensure that facilities & equipment are maintained according to company standards Report & document any observed or known safety, hazards, conditions or unsafe practices & procedures to management immediately Retail Management Maintain inventory level Complete opening and closing cash handling procedures, to include, banking and doing deposits each day Requirement: Must currently be a Manager and spent at least 1 to 6 years of experience in Salon industry Must be a good people's manager and possess analytical skills We are also accepting application for this profile from Salon manager,Beauty Salon,Salon Staff manager,Retail Staff Manager This job can be searched as Beauty salon manger,Store Manager Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Evening shift Supplemental Pay: Performance bonus Experience: Salon Management: 1 year (Required) Location: Bangalore, Karnataka (Required) Work Location: In person

Introduction As an Associate Customer Success Manager (CSM) for ApptioOne line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product. Your Role And Responsibilities Develop full understanding of the Apptio suite of products, including: The value proposition and sales messaging Best practices for deployment and maintenance Out of the box reports Support a set of accounts and drive product adoption, renewal and expansion Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team Understand Customer’s use cases and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. Ensure customers create an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the Apptio products. Assist the customer with the creation and ongoing adoption of their TBM Roadmap and supporting Use Cases to drive value from Apptio products. Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention Monitor active customer support tickets, working with the support team as needed to ensure timely resolution and escalate as needed. Collaborate with the Turnkey Admin Services (TAS)/Shared Managed Services delivery team to ensure customer technical outcomes and month end processes are accomplished Become a Platform Health Expert, effectively communicating technical knowledge and Operational Excellence to educate customers on best practice and ensure they maintain a healthy platform Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value they bring to the table Preferred Education Bachelor's Degree Required Technical And Professional Expertise Proven experience in B2B SaaS environment delivering against operational metrics focused on outcomes and value, adoption and renewal Excellent communication and relationship-building skills Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings Ability to prioritize and multitask in a fast-paced environment 1-3 years of industry experience At least a 3-year college degree in associated field. Preferred Technical And Professional Experience Experience within IT Finance and/or Technology departments, including Digital or Agile teams Experience with analytics, data insights and visualization Experience with CRM software and other customer success tools Understanding of Cloud Computing concepts. Hands on experience in AWS / Azure / GCP / OCI would be a plus Show more Show less

Handling the entire operations of the centre Taking care of throughout responsibility of training and placements of the students. Handling the entire administration of the centre. Handling the collections of a particular centre. Making daily reports Taking care of certification of the students. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. COM has to ensure: No dropouts Certification Upselling PTMs Student engagement activities Placement of students in centre Show more Show less

Greetings from Teleperformance!! We have an excellent opportunity for Freshers. Contact Person Name- Saptom Contact Number- 6296528827 Process- International Chat + Upselling Shift- Rotational Working Days- 5 days /week, 2 days rotational week off. Education- Any fresher graduate or HSC Both way cab facilities Only immediate joiners preferred. Roles and Responsibilities Provide technical support to international clients through chat process. Handle customer queries related to software products and services. Offer solutions and upsell relevant products/services when necessary. Maintain accurate records of client interactions using CRM software. Collaborate with internal teams for issue resolution. Desired Candidate Profile 0-1 year of experience in International BPO, Customer Support, or similar industry. Strong communication skills in English (written & spoken). Ability to work on rotational shifts including night shifts. Basic knowledge of computer applications and internet usage.

Qualitykiosk Technologies is looking for Enterprise Account Director for BFSI India markets. Location: Navi Mumbai. Work Mode: Hybrid. Apply now: deepa.radhakrishnani@qualitykiosk.com Job Description: Position : Account Director, Strategic Account Management Role : AVP/VP Reporting to : Head KAM Team Size : 2 -3 Account Managers About the role: We are looking for Digital Sales Leaders to manage the most innovative bank and the most valuable bank(s) in the India region. Both these relationships are large with existing revenues of USD 5 Million and expectation is to grow them to USD 10 Million over the next 2 years. We are looking for a live wire with the hunger to make this happen. The core offerings at these banks are DevOps, RPA, Data Science lab and Customer Experience Management. Ideal candidate should be interested in making the organization more productive, efficient, and most importantly customer-centric. The Digital Sales Leaders main goal is to provide exceptional client experience, increase customer satisfaction & to drive and supervise their account personnel to set long- and short-term goals and quotas, encourage new business, and oversee revenue, GP & OM. Possess excellent planning and leadership abilities to coordinate and advise their own account managers, delivery team and all account stakeholders. The goal is to ensure the companys retention of clientele and facilitate further growth. Lead point of contact for portfolio clients and will serve as the ultimate company representative. The candidate will run the best of Account Management practices, guide / coach and mentor the account managers and also work with banks senior stake holders as a consultant to solve business challenges, deriving more value out of the relationship and marching towards generating more accolades for QualityKiosk, revenue growth & new solution creation. Key Responsibilities: Prepare long-term and short-term goals and account objectives to run with the Account Management practice for Strategic Accounts. Build trust and long-term relationships with clients, being viewed as consultant / partner to discuss the vision / plans well ahead of time. To ensure strong knowledge of clientele by mapping, interacting at various levels and various departments with superior customer service skills. To run with various strategic initiatives in parallel, be organized and able to create multiple timelines, budgets, and schedules, own it and drive it along with Delivery Program and Project managers. Able to analyze problems and strategize for better solutions with various squads within the account team of QualityKiosk. Present trend to client and internal management stakeholders for sales, revenue, pipeline and other important initiatives. Present reports on account progress, quotas, and goals to senior leadership and stakeholders. Estimate and establish cost parameters, budgets, campaigns, and potential ROI with investments justification to the account. Motivate squad members to drive and exceed expected goals & Supervise account management and strategies. Keep apprised of latest concepts to be discussed and generate business value to client, co-creating of solutions with client by identifying unsaid needs. Creating 3-5 years contract with rate negotiations, moving the annual contracts to long term contracts. Mentor team, guide and coach the account managers to follow the set account management practices for Strategic accounts, ensuring their KPIs are met and regular performance is evaluated on monthly / quarterly / semi-annually and annual basis Customer satisfaction index (CSI) to be maintained as always green, intervention and driving any course corrections to ensure the CSI index is green Skillsets: Master degree in business, business administration, or related field along with B.E / B. Tech Five (5) years or more of relevant experience as an Account Director/Lead/Head, or related title in the Industry with overall experience of 10-14 Year in the Account Management role. Strong knowledge of clientele and superior customer service skills and ability to guide, lead and influence leadership team and key stakeholders Outstanding organizational and leadership skills. A great aptitude in building and maintaining customer relationships. Collaborates effectively with others to achieve goals and to drive results & Demonstrates accountability and commitment by making sound decisions

Mega Walk-In Drive Telesales Executive | Kolkata| We are hiring! Join us for a Mega Walk-In Drive in Kolkata from 6th June to 11 June for the role of Telesales Executive. Position: Telesales Executive Location: Asyst Park , 6th floor,37, 1, GN Block, Sector V, Salt Lake City, Kolkata, West Bengal 700091 Walk-In Dates: 6th June to 11 June Shift Timing: 10:30 AM 5:30 PM Weekly Off: 1 rotational week off Salary: 17K to 17.5K inhand per month + Attractive Incentives Eligibility Criteria: Minimum qualification: 10th Pass Minimum 6 months of experience in telesales Strong customer interaction and convincing skills Clear diction and confident verbal communication Preferred Skills: Experience in BPO voice process Excellent communication and persuasion abilities