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0 years
0 - 0 Lacs
Hyderābād
On-site
Key Responsibilities: Act as the primary point of contact for assigned customers, ensuring a seamless onboarding experience Engage with customers regularly through virtual meetings, calls, and emails to understand their needs and provide solutions Assist students and parents in effectively using NNIIT’s products and services Track customer progress , usage patterns, and address concerns proactively Ensure high customer retention rates by delivering exceptional support and guidance Gather customer feedback and collaborate with internal teams to enhance the product experience Identify opportunities for upselling and cross-selling additional services Manage and resolve customer issues efficiently to maintain high satisfaction levels Maintain accurate records of customer interactions and progress Conduct training sessions, webinars, and engagement activities to drive product adoption Job Type: Full-time Pay: ₹8,086.00 - ₹26,080.28 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 8977763692
Posted 1 week ago
6.0 - 8.0 years
0 Lacs
Panipat, Haryana, India
On-site
Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. Job Purpose Drive overall business of the branch by ensuring exceptional customer service, proactive sales environment, seamless back-office operations and overall profitable branch Enhance existing relationships with customers and build new relationships to increase the customer base Ensure compliance with all applicable external and internal regulations and guidelines Key Accountabilities Drive implementation of the overall Bank strategy at branch level (asset and liability, marketing, sales, operations) in consultation with the Cluster Head Develop and implement branch specific marketing & communication strategies to build DBS brand and to achieve branch targets Owner of Branch P&L, Cascade the branch scorecard to branch and sales employees to ensure achievement of targets Develop and ensure adherence to the operating budget for the branch in line with the corporate and regional budget Requirements Generate sales through assets, liability and other banking products as well as TPP Monitor on a regular basis the actual achievement of sales targets vis-à-vis plans for the branch; take necessary action to minimize deviations, if any Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions Reduce customer dormancy and customer attrition Ensure branch target achievement through effective upselling and cross selling Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively Ensure effective execution of marketing campaigns and conversion of customer referrals Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships Address customer queries and grievances escalated by the branch personnel in a timely manner Ensure Lead sharing with respective Business like IBG for Assets etc Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members Required Experience 6-8 years in handling Branch of a reputed Bank Education / Preferred Qualifications MBA Core Competencies Excellent interpersonal and communication skills Ability to build strong relationships with clients Responsible Ability to meet deadlines Knowledge about internal/external regulations Technical Competencies Good Computer Knowledge Work Relationship Effective communication between self and superior Inter-personal skills & team player Display of RED Attitude (Reliable, Easy to deal with & Dependable) DBS India - Culture & Behaviors DBS Is Committed To Building a Culture Where All Employees Are Valued, Respected And Their Opinions Count. We Take Pride In Providing a Workplace That Fosters Continuous Professional Development, Flexible Working, And Opportunities To Grow Within An Inclusive And Diverse Environment. Expected Value Driven Behaviors Are Ensure Customer Focus by Delighting Customers & Reduce Complaints Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement Maintain the Highest Standards of Honesty and Integrity Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements . Primary Location India-Haryana-Panipat Job Relationship Management Schedule Regular Job Type Full-time Job Posting Jun 6, 2025, 10:30:00 AM Show more Show less
Posted 1 week ago
2.0 years
0 Lacs
Cochin
Remote
Additional Information Job Number 25093186 Job Category Sales & Marketing Location Four Points by Sheraton Kochi Infopark, Infopark Kochi Phase 1 Campus, Kochi, Kerala, India, 682042 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Responds to incoming group/catering opportunities for the property that are outside parameters of the . Handles all opportunities if property does not participate in an EBC. Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Providing Exceptional Customer Service Handles complex business with significant revenue potential as well as significant customer expectations. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provides excellent customer service in order to grow share of the account. Executes brand’s Customer Service Standards and property’s Brand Standards. Executes and supports the business Customer Service Standards and property’s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff. Additional Responsibilities Utilizes intranet for resources and information. Conducts site inspections. Creates contracts as required. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 1 week ago
0 years
0 Lacs
Cochin
On-site
Job Overview We are seeking a dynamic Consultant to join our team. The ideal candidate will be responsible for providing expert advice and guidance to clients, ensuring their needs are met efficiently and effectively. Duties Provide exceptional customer service by understanding and addressing client needs Utilize negotiation skills to reach mutually beneficial agreements Manage client accounts and maintain strong relationships Offer expertise in renovation projects and stock management Assist in building client portfolios through strategic recommendations Operate cash registers and handle transactions accurately Implement upselling techniques to maximize sales opportunities Communicate effectively with clients to convey information clearly Utilize Point of Sale (POS) systems for transactions Requirements Proven experience in customer service and account management Ability to negotiate effectively and close deals Knowledge of renovation processes and stock management Strong communication skills to interact with clients and team members Proficiency in operating cash registers and POS systems Job Type: Full-time Pay: Up to ₹20,000.00 per month Work Location: In person
Posted 1 week ago
1.0 years
0 Lacs
India
On-site
Develop and maintain strong relationships with key clients, understanding their business objectives, and aligning them with our cutting-edge technology solutions. Create and execute strategic account plans to maximize revenue and profitability from key accounts while meeting clients' evolving needs. Identify upselling and cross-selling opportunities, delivering innovative solutions that provide added value and contribute to the company's sales targets.. Collaborate with internal teams, including product development and marketing, to deliver seamless service and solutions to key accounts. Job Types: Full-time, Permanent, Fresher Pay: From ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Edapally, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Required) Experience: Sales: 1 year (Required) total work: 1 year (Required) Language: English (Required) Willingness to travel: 25% (Preferred) Work Location: In person
Posted 1 week ago
0 years
0 Lacs
Kottayam
On-site
We are hiring a Customer Relations Executive is responsible for managing and improving the relationship between a company and its customers. Key responsibilities typically include: Customer Support: Provide timely and accurate responses to customer inquiries, concerns, and complaints through various communication channels (phone, email, chat). Issue Resolution: Address customer complaints and resolve issues efficiently, ensuring customer satisfaction. Product Knowledge: Maintain a thorough understanding of company products and services to assist customers effectively. Customer Retention: Engage with customers to build long-term relationships, promoting loyalty and repeat business. Feedback Collection: Gather customer feedback to identify areas for improvement and relay this information to relevant departments. Sales Support: Assist with upselling or cross-selling products based on customer needs. Documentation: Maintain accurate records of customer interactions and transactions. Job Types: Full-time, Permanent, Fresher Benefits: Cell phone reimbursement Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Posted 1 week ago
0 years
0 Lacs
Haryana
On-site
TE Connectivity's Sales and Marketing Teams are responsible for the sales and marketing of TE's products, systems or services including sales oriented activities, market development and communications. Responsibilities Supporting their day-to-day tasks, including preparing price proposals, creating presentations, and conducting research. Managing orders, providing general customer support, identifying opportunities for upselling and cross-selling, and collaborating on product launches, promotions, and pricing strategies. Collaborating with customers to collect information, selling additional products and services to current customers, and ensuring customers' needs are met. Monitoring the data entry, reporting, maintaining customer records, and being a point of contact for clients, resolving queries and addressing their requests. Desired Candidate Profile Education and Experience Generally, requires bachelor’s degree in appropriate field or local equivalent. 1. Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. Required Level Basic Understanding: Describes qualities of effective and ineffective negotiations. Explains the basic concepts of negotiating. Accesses organizational policies and practices for negotiating. Utilizes techniques for establishing rapport and building trust. 2. Partnering for Clients' Success: Knowledge of and insight into clients' key objectives and ability to work and think alongside clients to achieve clients' current and future aspirations and successes. Required Level Basic Understanding: Explains the importance of one's own high-quality work for clients' success; discusses quality standards that are established to obtain deliverables. Describes channels and techniques that used to understand client's expressed and unstated needs. Identifies a certain client's market shares, customer bases and business objectives. Cites examples of how to effectively build deep relationships with clients. 3. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Required Level Basic Understanding: Explains the value of a disciplined approach to problem solving. Describes problem reporting and escalation practices. Utilizes accepted procedures for problem analysis and resolution. Identifies key aspects of problem-solving techniques used in own area. 4. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Required Level Basic Understanding: Provides examples of the characteristics of effective business relationships. Identifies key business relationships in own organization. Describes the nature of a productive business relationship. Explains the benefits of building business partnerships. Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork ABOUT TE CONNECTIVITY TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events Employee Resource Group IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities. Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.
Posted 1 week ago
2.0 - 5.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Verifitech India Info Pvt Ltd is a professional background verification company that offers fastest, customised, and most accurate background screening reports. With a team of specialists in diverse domains and innovative technology, Verifitech helps businesses build trusted teams to grow. The company applies a unique 'Back Check' method to ensure high-quality reporting for employee verifications. Role Description This is a full-time on-site Customer Success Manager role located in Chennai. The Customer Success Manager will be responsible for ensuring customer satisfaction, utilizing analytical skills for customer retention, building and maintaining relationships, and providing top-notch customer service on a day-to-day basis. Key Roles and Responsibilities: 1. Client Onboarding and Implementation Serve as the primary point of contact for new clients during the onboarding process. Collaborate with sales, operations, and technical teams to ensure smooth implementation of background verification solutions. Provide training to clients on tools, platforms, and processes. 2. Account Management Build and maintain strong, long-lasting client relationships. Act as a trusted advisor and liaison between clients and internal teams (e.g., compliance, operations, tech support). Understand client requirements and tailor services accordingly. 3. Operational Oversight Monitor verification progress and ensure service-level agreements (SLAs) are met. Coordinate with internal verification teams to ensure timely and accurate delivery of reports. Identify and escalate issues or delays proactively. 4. Customer Support and Issue Resolution Respond promptly to client queries and concerns. Investigate and resolve service-related issues in a timely and professional manner. Provide regular updates to clients on case statuses and escalations. 5. Performance Reporting and Insights Deliver regular reports on key metrics (TAT, accuracy, success rate, etc.). Analyze trends to identify areas for improvement in client engagement or service delivery. Recommend process optimizations or product features based on client feedback. 6. Retention and Upselling / Cross Selling Drive customer satisfaction and promote long-term retention. Identify upsell or cross-sell opportunities based on customer needs. Partner with sales and product teams to present value-added services or upgrades. 7. Compliance and Confidentiality Ensure all verification processes adhere to regulatory standards and data privacy laws. Maintain strict confidentiality regarding client and candidate information. Key Skills & Qualifications: Required 2 - 5 Years Experience in customer success or account management, preferably in B2B or HR tech sectors. Knowledge of background verification processes (criminal checks, education, employment, etc.). Excellent communication, problem-solving, and interpersonal skills. Ability to manage multiple accounts and prioritize tasks effectively. Familiarity with CRM tools, project management software, and reporting tools. Bachelor's degree in Business Administration or relevant field Customer Satisfaction and Customer Service skills Analytical Skills for customer retention. Salary - As per the above standards Work Location : Saidapet, Chennai If you're interested or know someone who might be, please feel free to reach out or share your/their profile with me directly through my email - recruiter1@verifitech.com or Call / Watsapp@ 99529 78818 Thanks in advance for any referrals! Show more Show less
Posted 1 week ago
1.0 - 3.0 years
0 Lacs
India
On-site
Job Description Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, contract issues/administration or lease administration. Would be responsible for booking service orders, upselling or cross-selling products and/or processing quotes and managing other sub processes. Resolves problems by applying established policies, procedures and tactics, take lead and hold people accountable where required and able to drive discussion for building solutions. Technical Skills : Proficiency in using service booking software and tools, such as SAP CRM/ ECC, to manage and process service orders and bookings effectively . Communication Skills : Excellent written and verbal communication to ensure clear and timely responses to customers and team members. Ability to articulate complex information in a simple and understandable manner. Problem-Solving Abilities : Strong critical thinking and problem-solving skills to handle unexpected issues and find efficient solutions . Ability to analyze data and make informed decisions to improve the overall process. Attention to Detail : High level of accuracy and attention to detail to avoid errors in order processing and booking . Meticulous in following procedures and ensuring all necessary information is captured and processed correctly. Time Management : Strong time management skills to handle multiple orders and bookings simultaneously without compromising on quality Ability to prioritize tasks and meet deadlines efficiently. Customer Service Orientation : Strong customer service skills to ensure a positive experience for customers throughout the booking process . Empathy and patience to handle customer inquiries and concerns effectively. Adaptability and Learning Agility : Willingness to learn and adapt to new systems and processes as they evolve . Continuous improvement mindset to stay updated with industry trends and best practices. Team Collaboration : Ability to work well within a team, collaborating with colleagues to achieve common goals . Open to feedback and willing to contribute to team discussions and problem-solving sessions. Having great interpersonal skills Qualifications Requires higher education or specialized training/certification, or equivalent combination of education and experience. Typically at least 1-3 years of relevant experience for entry to this level. Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: No Shift: Evening Duration: No End Date Job Function: Customer Service
Posted 1 week ago
3.0 - 6.0 years
0 Lacs
India
On-site
Job Description Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, contract issues/administration or lease administration. Would be responsible for booking service orders, upselling or cross-selling products and/or processing quotes and managing other sub processes. Resolves problems by applying established policies, procedures and tactics, take lead and hold people accountable where required and able to drive discussion for building solutions. Technical Skills : Proficiency in using service booking software and tools, such as SAP CRM/ ECC, to manage and process service orders and bookings effectively . Communication Skills : Excellent written and verbal communication to ensure clear and timely responses to customers and team members. Ability to articulate complex information in a simple and understandable manner. Problem-Solving Abilities : Strong critical thinking and problem-solving skills to handle unexpected issues and find efficient solutions . Ability to analyze data and make informed decisions to improve the overall process. Attention to Detail : High level of accuracy and attention to detail to avoid errors in order processing and booking . Meticulous in following procedures and ensuring all necessary information is captured and processed correctly. Time Management : Strong time management skills to handle multiple orders and bookings simultaneously without compromising on quality Ability to prioritize tasks and meet deadlines efficiently. Customer Service Orientation : Strong customer service skills to ensure a positive experience for customers throughout the booking process . Empathy and patience to handle customer inquiries and concerns effectively. Adaptability and Learning Agility : Willingness to learn and adapt to new systems and processes as they evolve . Continuous improvement mindset to stay updated with industry trends and best practices. Team Collaboration : Ability to work well within a team, collaborating with colleagues to achieve common goals . Open to feedback and willing to contribute to team discussions and problem-solving sessions. Having great interpersonal skills Qualifications Requires higher education or specialized training/certification, or equivalent combination of education and experience. Typically at least 3-6 years of relevant experience for entry to this level. Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: No Shift: Evening Duration: No End Date Job Function: Customer Service
Posted 1 week ago
0 years
0 - 0 Lacs
Mohali
On-site
We are seeking a dynamic and results-driven Business Development Manager to lead the growth of our website design and development services . The ideal candidate will be responsible for generating leads, closing deals, and building long-term relationships with clients across various industries. Key Responsibilities: Identify new business opportunities for website design and related digital services. Generate qualified leads through LinkedIn, cold emails, calls, networking, and online platforms. Pitch customized web design solutions to startups, small businesses, and enterprises. Conduct client meetings, understand their business needs, and propose tailored solutions. Collaborate with the design & development team to ensure timely delivery of projects. Maintain a strong pipeline of prospects and achieve monthly revenue targets. Negotiate pricing, proposals, and contracts to close deals. Maintain and grow client relationships post-sales for upselling and referrals. Attend industry events, seminars, and networking meetings to build brand visibility. Required Skills: Proven experience in IT sales or digital services (especially website design). Strong understanding of website design, development lifecycle, and related technologies. Excellent communication, negotiation, and presentation skills. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Work Location: In person
Posted 1 week ago
0 years
0 - 0 Lacs
Mohali
On-site
Drive client engagement initiatives to improve satisfaction, loyalty, and retention through periodic check-ins, updates, and relationship nurturing. Feedback Loop: Collect feedback from clients to improve services and share insights with internal teams for continuous improvement. Reporting and DocuJob Summary: We are looking for a proactive and client-focused Relationship Manager to build, maintain and grow strong relationships with our clients. The ideal candidate will be responsible for onboarding new clients, nurturing long-term partnerships, coordinating project requirements, and identifying upselling opportunities. This role requires excellent communication, coordination and relationship management skills. Key Responsibilities (KRAs): Client Relationship Management: Build and maintain strong, long-lasting client relationships by acting as the primary point of contact for all account-related matters. Client Onboarding: Ensure seamless onboarding of new clients by understanding their needs, aligning expectations, and coordinating internal setup processes. Project Coordination: Understand and gather project requirements from clients and communicate them effectively to internal teams (tech/design/operations) to ensure smooth delivery. Upselling and Cross-selling: Identify opportunities to upsell additional services or solutions to existing clients, helping to increase account value and overall customer satisfaction. Client Retention & Engagement: Job Type: Full-time Pay: ₹11,736.17 - ₹40,000.00 per month Schedule: Day shift Language: English (Required) Work Location: In person Speak with the employer +91 7009915417
Posted 1 week ago
0 years
0 - 0 Lacs
Mohali
On-site
What You’ll Be Rocking: - Design the Playbook: Own the entire sales process, from cold leads to loyal clients. You’ll create strategies that build a strong sales funnel and make Taghash’s business unstoppable. - Client Whisperer: Be the go-to person for clients. Manage relationships with finesse, making sure every interaction is smooth, strategic, and on-brand. - Fixer: Got challenges? No problem. Resolve client concerns swiftly and keep things moving forward with grace. You’re the diplomat, problem-solver, and negotiator all rolled into one. - Relationship Builder: Build long-term loyalty. Be creative in keeping clients engaged, whether it's upselling, cross-selling, or just following up with a personal touch. - Teamwork = Dreamwork: Collaborate across departments to deliver seamless project execution and top-tier service. You lead the strategy, and the team brings it to life. - Hit the Target: You’re driven to hit—and exceed—your monthly and quarterly sales targets. Growth is in your DNA. - Trendsetter: Stay ahead of the curve by spotting industry trends and understanding your client’s needs before they do. You’re the market scout, always ready to act fast. - Data-Driven Impact: Regularly present performance insights, forecasts, and data-backed reports to leadership. Your decisions will be based on facts, and your strategy will be sharp. What You Need to Bring to the Table: - Proven experience in business development, sales, or account management. - Deep understanding of sales funnels, client lifecycle, and retention strategies. - Stellar communication skills—whether you're pitching or negotiating, you know how to close the deal. - A relationship-first approach with the ability to drive results. - Analytical thinker with the ability to make data work for you. - A self-starter who’s motivated by both individual achievements and team wins. - Bonus if you have media or marketing agency experience! Job Type: Full-time Pay: ₹10,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person
Posted 1 week ago
1.0 years
5 - 6 Lacs
Ludhiana
On-site
This role is for one of our clients Industry: Sales Seniority level: Mid-Senior level Min Experience: 1 years Location: Ludhiana JobType: full-time About the Role: We are looking for a results-driven and customer-obsessed Jewelry Store Manager to oversee the day-to-day operations of our high-end jewelry boutique. This leadership role is pivotal in ensuring a premium in-store experience, maximizing sales performance, and maintaining the elegance and integrity of the brand. You will be responsible for leading a team of sales professionals, cultivating client relationships, and driving the overall success of the store. If you are passionate about luxury retail, thrive in fast-paced environments, and have a sharp eye for detail and quality, this opportunity is for you. Key Responsibilities: Team Leadership & Development: Lead, coach, and motivate a team of sales associates to meet and exceed sales targets. Conduct regular training and feedback sessions to develop team strengths and maintain a high-performance culture. Client Relationship Management: Deliver a world-class customer experience by building lasting relationships, offering expert product guidance, and providing personalized service to each client, including VIP clientele. Sales Strategy & Target Achievement: Drive revenue through effective in-store strategies, product knowledge, and upselling techniques. Monitor performance metrics and implement tactics to consistently achieve sales goals. Visual Merchandising & Store Presentation: Ensure the boutique’s visual standards reflect the luxury nature of the brand. Maintain a clean, organized, and inviting store environment aligned with seasonal campaigns and product launches. Inventory Oversight: Manage stock levels, conduct regular audits, and ensure proper handling, security, and documentation of high-value inventory items. Operational Excellence: Oversee daily store operations, from opening and closing procedures to cash handling and compliance with company policies. Maintain operational efficiency while upholding luxury service standards. Reporting & Business Insights: Generate regular performance and sales reports. Use data insights to optimize store functions and identify opportunities for growth and improvement. Brand Representation & Community Engagement: Act as a brand ambassador, hosting in-store events and participating in local community outreach to elevate brand presence and customer engagement. Qualifications: Bachelor’s degree in Business Administration, Retail Management, or a related field. 4–8 years of experience in luxury retail or jewelry store management. Strong knowledge of gemstones, precious metals, and high-end jewelry products. Demonstrated ability to lead teams and drive retail sales performance. Excellent interpersonal and communication skills with a polished, customer-centric demeanor. Proficiency in inventory systems, POS software, and reporting tools. Strong problem-solving skills and attention to detail. Willingness to work weekends, holidays, and flexible schedules as needed.
Posted 1 week ago
0 years
0 Lacs
Raipur
On-site
Requirements and Skills : Job Summary We are looking for a dynamic Inside Sales cum Customer Support Specialist to manage end-to-end customer interactions and drive product adoption. This role combines proactive sales efforts with exceptional customer service to ensure client satisfaction and achieve organizational goals. The ideal candidate will have a strong ability to engage prospects, provide timely support, and promote feature adoption while ensuring customer issues are resolved efficiently. Key Responsibilities Inside Sales Conduct product demos (online and offline) for schools and colleges to showcase features and benefits. Collaborate with the Sales and Marketing teams to identify cross-selling and upselling opportunities. Customer Support Respond promptly to customer queries via phone, email, or chat. Identify customer needs and guide them in using specific product features. Monitor and address customer complaints, ensuring timely and effective resolution. Inform customers about new features and functionalities to drive feature adoption. Collaboration and Reporting Gather and share actionable customer feedback with Product, Sales, and Marketing teams. Provide suggestions for feature improvements based on customer input and market trends. Training and Development Assist in onboarding and training Junior Customer Support Representatives to improve team efficiency. Skills and Qualifications Proven experience in customer support or inside sales roles. Proficiency in using help desk software and CRM tools. Excellent communication and problem-solving skills. Ability to multitask, manage time effectively, and stay organized. Patience and resilience when handling challenging customer situations. A personal desktop or laptop is required for this role. Job Type: Full-time Pay: From ₹18,000.00 per month Schedule: Day shift Work Location: In person
Posted 1 week ago
1.0 years
0 Lacs
Bengaluru
On-site
Job Title: Store Sales Coordinator / Store Sales Executive / Store sales Manager Location: Bangalore Industry: Home Decor Job Type: Full-time Experience: Minimum 1 year in retail store sales and operations. Key Responsibilities: Greet walk-in customers with smile. Explain about the products to the customers. Maintain awareness of current offers and do upselling & cross-selling of products. Ensure proper billing for every transaction Manage product display, handle new arrivals, and return damaged items. [If any] Maintain store ambience including lighting, fragrance, cleanliness and decor Maintain daily invoice records , Incoming stock from the warehouse , Outgoing sales from the store and Organize and maintain invoices in a dedicated file . Skills: Good at Google sheet/ Excel Languages: English , Kannada Job Types: Full-time, Permanent Pay: Up to ₹20,000.00 per month Schedule: Day shift Morning shift Rotational shift Work Location: In person
Posted 1 week ago
3.0 years
0 - 0 Lacs
Bengaluru
On-site
If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to
Posted 1 week ago
0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Job Description JOB DESCRIPTION As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity. About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less
Posted 1 week ago
5.0 - 10.0 years
8 - 12 Lacs
Chennai
On-site
Greetings from VAS India Consulting!! We are Hiring for Regional Key Accounts Manager for a Pest control Industry Location : Chennai Experience : 5 - 10 years Salary : Upto 9.6 LPA Job Responsibilities: # Responsible for meeting or exceeding sales targets as per assigned key accounts. # Driving revenue growth, identifying upselling and cross-selling opportunities within key accounts, introducing new products or services, and exploring ways to increase the client's portfolio within the organization. # Networking with key customers to identify and address specific needs related to business development and service improvement. # Developing and executing strategic account plans to achieve mutual goals, such as revenue growth, customer satisfaction, and market expansion. # By effectively communicating to the client's needs, challenges, and feedback to relevant teams, # Should identify and manage potential risks within key accounts , addressing issues that may arise and developing contingency plans to minimize negative impacts on the client relationship. # Keeping abreast of industry trends, market dynamics, and competitor activities. # Directing the conceptualization & implementation of competitive strategies for driving profitable business volume and strategic objectives in assigned accounts # Collaboration with various internal teams, including marketing, product development, and customer support. Please share your updated resume to cv@vasindiaconsulting.com Job Type: Full-time Pay: ₹800,000.00 - ₹1,200,000.00 per year Work Location: In person
Posted 1 week ago
2.0 years
0 - 0 Lacs
India
On-site
Job Title: Customer Relationship Manager (CRM) Department: Student Experience / Customer Success Industry: Online Education / EdTech Location: [On-site] Job Type: Full-Time Reports To: Centre Manager Job Summary: We are seeking a proactive, empathetic, and results-driven Customer Relationship Manager to join our team in the online education sector. The ideal candidate will be responsible for managing the student/customer lifecycle—from onboarding to engagement and retention—ensuring an exceptional learning experience. You will act as the key point of contact for students, helping them navigate their educational journey, resolve queries, and enhance satisfaction. Key Responsibilities: Customer Onboarding: Guide new learners through the enrollment and orientation process to ensure a seamless start. Relationship Management: Build and maintain strong, long-term relationships with students by providing personalized support. Retention & Engagement: Monitor student progress, proactively address disengagement, and implement strategies to enhance retention. Issue Resolution: Respond promptly to student concerns via email, phone, chat, or support ticket systems and ensure timely resolution. Feedback Collection: Gather and analyze student feedback to identify areas for improvement in the learning experience. Cross-functional Coordination: Collaborate with academic, technical, and product teams to address student needs and ensure service delivery. Upselling & Renewals: Promote additional courses, certifications, or learning pathways where relevant and manage course renewals. CRM Tool Management: Maintain accurate records of student interactions in CRM systems and generate regular performance reports. Data-Driven Insights: Analyze trends in student behavior, feedback, and support data to inform strategy and operations. Required Skills & Qualifications: Bachelor’s degree in Business, Education, Communication, or a related field. 2+ years of experience in customer relationship management, preferably in EdTech or online education. Strong communication and interpersonal skills (both verbal and written). Ability to handle high volumes of inquiries while maintaining quality support. Experience with CRM software (e.g., Salesforce). Problem-solving attitude with a focus on customer satisfaction. Empathy and patience in dealing with learners of diverse backgrounds. Organizational and multitasking skills with attention to detail. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Required) Hindi (Required) Tamil (Required) Work Location: In person Speak with the employer +91 8266800807
Posted 1 week ago
0 years
0 - 0 Lacs
India
On-site
Answering customer enquiries over the phone. Handling customer complaints and resolving issues and conflicts. Providing customer support and guidance. Promoting the company's products and services. Engaging customers in positive conversations. Upselling other products to customers. Job Type: Full-time Pay: ₹12,000.00 - ₹30,884.52 per month Schedule: Day shift Morning shift Night shift Rotational shift Language: Hindi (Required) English (Required) Kannada (Required) Work Location: In person
Posted 1 week ago
0 years
0 - 0 Lacs
India
On-site
Job Opening @ VGP Golden Beach Resort. Job Location: Chennai Guest Reception & Service: Greet and welcome guests warmly upon arrival. Escort guests to their tables, presenting menus and explaining daily specials. Take food and beverage orders accurately, offering recommendations as needed. Order Management & Service Delivery: Relay orders to the kitchen and bar efficiently. Serve food and beverages promptly, ensuring correct presentation and temperature. Monitor guest satisfaction, addressing any concerns or special requests. Table Maintenance: Set up and clear tables before and after service. Maintain cleanliness and organization of dining areas and side stations. Billing & Payment Processing: Present bills to guests, process payments, and handle cash or card transactions securely. Collaboration & Communication: Coordinate with kitchen and bar staff to ensure smooth service operations. Communicate guest preferences and feedback to relevant departments. Adherence to Standards: Follow food safety and hygiene regulations (e.g., HACCP standards). Uphold the establishment's dress code and grooming standards. Upselling & Promotions: Promote menu items, special offers, and events to enhance guest experience and revenue. Team Support: Assist colleagues during peak hours and special events. Participate in training sessions and team meetings to improve service quality. Qualifications: Education: High school diploma or equivalent; a degree or diploma in Hospitality or Tourism Management is preferred. Experience: Previous experience in food and beverage service is advantageous. Skills: Strong communication and interpersonal skills. Ability to work efficiently in a fast-paced environment. Basic math skills for handling transactions. Proficiency in using point-of-sale (POS) systems is a plus. Physical Requirements: Ability to stand for extended periods and carry heavy trays. Job Types: Full-time, Permanent, Fresher, Internship Pay: ₹10,000.00 - ₹29,000.00 per month Schedule: Day shift Work Location: In person
Posted 1 week ago
0 years
0 Lacs
Chennai
On-site
Customer Service: Answering customer calls, addressing inquiries, and resolving complaints. Communication: Providing clear and concise information, actively listening to customers, and maintaining a positive and empathetic attitude. Issue Resolution: Identifying and resolving customer issues, escalating complex problems, and ensuring customer satisfaction. Database Management: Updating customer information and maintaining accurate records. Sales and Upselling: Promoting products or services and potentially upselling to customers. Technical Support: Providing technical assistance and troubleshooting issues. Data Entry: In some cases, voice process roles may involve data entry related to customer interactions. Job Type: Fresher Pay: ₹8,086.00 - ₹42,514.66 per month Benefits: Internet reimbursement Paid time off Provident Fund Schedule: Day shift Monday to Friday Weekend availability Weekend only Work Location: In person
Posted 1 week ago
15.0 years
4 - 7 Lacs
Noida
On-site
Company Inox Solar Limited Grade / Level III Division / Department Sales & Marketing Job Purpose Responsible for Business Development, Tendering, Proposals, Sales, and Contract management alike for B2G and B2B segment. Business development, tendering & sales for Solar PV Modules. Prospective client identification & communication, meeting the client and delivering technical presentation, product features, inspection/sampling/qualification criteria, LCOE recitation etc. Lead negotiation on scope, delivery schedule, milestones, price etc., roll out indicative pricing proposal. Draft, review, negotiate and finalize contract, contract closure and post closure contract administration, ensuring deliverables for securing of LC’s/other payment securities and contract execution. Prinicipal job accoutabilities Accountabilities Major Activities Key Performance Indicators Key Account Management / Contract Management • Contract Management by negotiating & introducing risk mitigation clauses to minimise contractual risks. • Create account strategies for existing clients to guide account engagement activities & to grow account revenue in consultation with Regional Sales Heads. • Create & manage stakeholder register, engagement plan to strengthen relationships with key stakeholders. • Manage contracts throughout customer lifecycle: Onboarding, timely execution of supplies to ensure LD risk mitigation. • Contract lifecycle management tracking key dates, contract versions, approval workflows and central repositories. • Interface Key Customers, monitor needs, identify gaps, distill, and summarize feature requests, product manufacturing & delivery feedback for prioritization. • Revenue recognition ensuring clear and enforceable billing terms. • Lead contracts negotiation & closure & post closure contract administration & execution. • Customer Retention & increase of value-based services through and upselling activities. Business Development • Prospective client identification & communication with Regional Sales Heads, rolling out indicative pricing proposal, price negotiation and finalization, negotiating on payment terms finalization of the contract and delivery schedule. • Analysis of market trends, competitor analysis, and industry overview for incorporating into product roadmap, enhancing and finetuning sales & marketing strategy. • Market segmentation foraying into international geographies including US, Europe & APAC&ME. • Managing relationships with nodal agencies viz. SECI, MNRE, NTPC, SJVN, NHPC for business development & networking. Sales Operation • Standardization of data repositories SharePoint/Box with opportunity related data across stages of maturity. • Review and revise proposal template and pricing template for uniform consumption among sales team. • Manage demand funnel using Salesforce, for internal review, sales reporting, and overall demand planning. • Effective use of CRM portal, helping teams manage relationships, track interactions, and improve sales strategies. Skills and academic qualifications Educational Qualifications Minimum Qualification - B.E/B.Tech + MBA Preferred Qualification - B.E/B.Tech + MBA Functional Skills Functional Skills Required - ? Contract Management ? Business Development ? Sales Operations & CRM tools operations Relevant and total experience Total Number of experience required - 15+ years of experience Relevant experience required in - 10+ years of experience in relevant field
Posted 1 week ago
0 years
3 - 4 Lacs
Rājkot
On-site
Designation : Area Sales Manager Departmen t: Sales and Marketing Gender Preference : Male Language Preference : Hindi, English & Gujrati Location : Rajkot1. Lead Generation in the Area 2. Achieving Business Targets in the Area 3. Making sure all Channel Partners are active & doing good business 4.Analyzing the requirement of New/ Replacement channel partners 5. Making Sure all locations are healthy for Business acquirement 6. Channel partner business analysis & improvements 7. Acquire a thorough understanding of key customer needs and requirements 8. Support to other managers for joint account working and team for group target achievement 9. Ensure the correct products, offer and services are delivered to customers in a timely manner 10. Focus on new business and renewal business from the same are. KRA 1. I Media marketing in across territory 2. I Media services sales on Bus Stations in given zone. 3. Lead generation and calling to prospects on daily basis. 4. Minimum 8-10 visit per day for I Media services sales. 5. Checking and tracking bus station health along with support engineer. 6. To achieve the targets through media agencies & individual also, based on potential. Required skills Team Work,Negotiation Skill,Leadership Skill,Prospecting,Negotiation Skill,Strong Analytical and Problem solving skills,Lead Generation,Handling sales data analytics,Time Management,Team Work,Data Driven Decision Making,Upselling and Cross-selling Education Qualification Any Garduate,BBA/ MBA Experience 3-4 Relevant Experience 2 Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹450,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person
Posted 1 week ago
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Upselling is a key strategy used by companies to increase their revenue by convincing customers to purchase a higher-end product or add-ons. In India, the upselling job market is growing rapidly as businesses aim to boost their sales and enhance customer satisfaction. Job seekers looking to pursue a career in upselling can find numerous opportunities across various industries in the country.
These cities are known for their vibrant job markets and offer a plethora of opportunities for upselling professionals.
The salary range for upselling professionals in India varies based on experience and expertise. Entry-level positions may start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 8-10 lakhs per annum.
In the upselling field, a typical career path may involve starting as a Sales Executive, moving up to a Senior Sales Executive, then progressing to a Sales Manager or Team Lead role. With years of experience and proven success in upselling, individuals can aim for positions such as Sales Director or Business Development Manager.
In addition to upselling skills, professionals in this field are often expected to have strong communication, negotiation, and interpersonal skills. Knowledge of the products or services being sold, as well as market trends and customer behavior, can also be advantageous.
As you prepare for upselling roles in India, remember to showcase your communication skills, sales acumen, and ability to understand customer needs. Stay updated on industry trends and practice your upselling techniques to excel in interviews and on the job. With the right skills and mindset, you can thrive in the dynamic field of upselling and contribute to the growth of businesses in India. Good luck with your job search!
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