Trainee - Client Servicing Executive

About SOUKMEDIA

ACE360°

SOUKMEDIA works with a diverse set of clients — from SaaS and cloud companies to cybersecurity, enterprise tech, and start-ups — helping them generate qualified leads, brand visibility, and pipeline growth across global markets. 

Role Overview

Client Servicing Executive

Key Responsibilities

• Build and maintain strong relationships with clients; act as their main point of contact for ongoing campaigns.
• Understand clients’ business goals, campaigns (ads, content, events) and ensure timely delivery of services as per the agreed scope.
• Coordinate with internal teams (advertising, content, events) to ensure smooth execution of campaigns, events and deliverables.
• Monitor campaign performance, gather data and prepare regular reports for clients (lead generation metrics, ad performance, event attendance, content reach, etc.).
• Proactively identify opportunities for upselling or cross-selling additional services (e.g. new campaigns, content, events) to existing clients.
• Ensure high client satisfaction by addressing client queries, feedback, and resolving issues promptly.
• Support onboarding of new clients: help gather requirements, brief internal teams, and manage client expectations.
• Maintain proper documentation: client briefs, campaign plans, timelines, feedback records, and post-campaign reports.

Required Skills & Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications, or related field.
• 1–2 years of experience in account management, client servicing, digital marketing, or B2B marketing (preferable).
• Strong written and verbal communication skills; ability to interact professionally with clients.
• Basic understanding of digital marketing concepts — advertising, content marketing, events/webinars, lead generation.
• Good organisational and multitasking abilities; ability to manage multiple clients/campaigns simultaneously.
• Analytical mindset — comfortable with numbers, data interpretation, reporting and performance tracking.
• Client-oriented attitude: proactive, attentive, responsive to feedback and committed to delivering quality service.
• Ability to work collaboratively with internal teams and maintain clear communication.
• Time management and prioritisation skills to meet deadlines consistently.

What We Offer

• Opportunity to work with global tech brands and cutting-edge B2B marketing campaigns.
• Exposure across advertising, content, and event marketing verticals — a great learning ground for a holistic marketing experience.
• A dynamic and collaborative work environment where your contributions directly impact client success and business growth.