Andamen

COMPANY DESCRIPTION Andamen is India’s leading men’s bridge-to-luxury DTC fashion brand, known for our timeless designs, premium craftsmanship, and commitment to delivering an exceptional customer experience. Launched in 2016, we have over two lakh customers, and operate in six product categories and 6 digital distribution channels. Andamen is part of the Impulse Group, one of India’s leading fashion supply chain companies. Impulse provides comprehensive design-to-delivery supply chain services to global fashion brands and retailers including ASOS, Debenhams, Next, Paul Smith, Shinsegae (Samsung Group), Walmart, Amazon. The product categories include apparel, accessories, footwear, leather garments, home furnishings, costume jewellery and hard goods. Founded in 1982, Impulse has over 400 employees across India, Bangladesh, UK, Korea, USA, Canada. Learn more: https://www.andamen.com/about-us ABOUT THE JOB As CRM Manager/ Assistant Manager, you will be responsible for driving customer retention, repeat revenue, and loyalty through impactful and data-led CRM strategies. This is a key role within the Growth function where you will lead lifecycle marketing campaigns, own automated journeys, and use customer insights to shape behavior and engagement across channels i.e. WhatsApp, SMS, Email and Programs like Loyalty and Referral. You will play a pivotal role in shaping the customer journey at every touchpoint—onboarding, activation, replenishment, win-back—and be directly responsible for CRM-led revenue contribution. You will work across functions (tech, performance, content, CX) to deliver a seamless, contextual and measurable user experience. KEY RESPONSIBILITIES Own the CRM strategy and calendar , building contextual journeys across the entire lifecycle – from new user onboarding and conversion to post-purchase engagement, replenishment, retention, and win-back. Drive marketing automation at scale using Netcore and GoKwik , managing omni channel campaigns across Email, WhatsApp, SMS, and Push notifications. Build and maintain customer cohorts using behavioral, transactional, RFM, and affinity data to deliver personalized and timely communication. Design and execute A/B tests to optimize messaging, creative formats, triggers, send times, and CTAs for improving engagement and conversion metrics. Monitor and improve CRM performance KPIs including open rate, CTR, conversion rate, repeat rate, LTV, unsubscribe rate, and CRM-attributed revenue share. Launch and manage referral and loyalty programs to increase user engagement, incentivize repeat purchases, and drive word-of-mouth growth. Drive CRM database growth through owned channels by planning and executing onsite activations like gamified pop-ups, contests, gated content, and email/WhatsApp opt-in mechanisms across the website and landing pages. Work cross-functionally with content, design, CX, tech, and performance teams to ensure campaign relevance, tone alignment, and frictionless experience. Leverage customer insights and feedback loops to identify communication gaps, recovery opportunities (returns, cancellations, RTO), and lifecycle drop-offs. KEY QUALIFICATIONS 3–5 years of experience in CRM / retention marketing, ideally in fashion, D2C or e-commerce. Strong understanding of lifecycle marketing, segmentation, and cohort behavior. Hands-on experience with tools like Netcore, Clevertap, MoEngage, or similar. Strong analytical mindset and comfort with metrics like conversion, attribution, LTV, and churn. Ability to collaborate across creative, tech, and performance teams. Passion for fashion, customer experience, and data-led growth. WHY JOIN US Be part of a fast growing, ambitious fashion brand defining Indian design on a global stage and capturing market share in India’s premium+ to bridge-to-luxury segment. Work with a highly entrepreneurial, mission-driven founding team. Operate with autonomy, speed, and data-led decision-making. We have a very high paced, collaborative work culture focussed on results, not attendance, with ample room for innovation. Competitive salary and performance-based incentives. We are making some of the most exciting products in the Indian men’s fashion landscape and are looking to craft the most enriching and authentic storytelling and brand experiences in the consumer space. Show more Show less

JOB DESCRIPTION: Senior Manager - D2C Growth COMPANY DESCRIPTION Andamen is India’s leading men’s bridge-to-luxury DTC fashion brand, known for our timeless designs, premium craftsmanship, and commitment to delivering an exceptional customer experience. Launched in 2016, we have over two lakh customers and operate in six product categories and six digital distribution channels. With a strong D2C base, active marketplace presence, and strategic retail expansion into EBOs/MBOs, we are building one of the most admired fashion brands from India. Andamen is part of the Impulse Group, one of India’s leading fashion supply chain companies. Impulse provides comprehensive design-to-delivery supply chain services to global fashion brands and retailers including ASOS, Debenhams, Next, Paul Smith, Shinsegae (Samsung Group), Walmart, and Amazon. Founded in 1982, Impulse has over 400 employees across India, Bangladesh, UK, Korea, USA, and Canada. Learn more: https://www.andamen.com/about-us ABOUT THE JOB As Senior Manager – Growth, you will own Andamen’s digital growth engine — spanning performance marketing, onsite optimization, analytics, and growth planning. This is a highly cross-functional and data-driven role where you will convert business goals into performance strategies that deliver measurable revenue outcomes. You will also lead the planning and forecasting process: building revenue projections, setting channel-wise goals, and allocating digital marketing budgets. This is both a strategic and hands-on role with significant ownership and visibility. KEY RESPONSIBILITIES 1. Growth Planning & Strategy Lead the Annual Operating Plan (AOP) and quarterly growth roadmap aligned to business goals, including revenue targets, CAC/ROAS benchmarks, and campaign priorities. Build category and campaign-wise projections based on past performance, marketing calendar, seasonality, and product strategy. 2. Performance Marketing & Campaign Management Own execution and optimization of paid media campaigns across Meta, Google, YouTube, and affiliate platforms. Manage campaign planning for new product drops, sale events, seasonal promotions, and brand-building campaigns. Align messaging, creative propositions, and landing page flows based on audience needs and category intent. Drive continuous experimentation through A/B testing on creatives, ad formats, audience segments, placements, and landing pages. Optimize budgets and performance metrics in real-time to deliver efficient CAC, ROAS, and revenue contribution. Proactively evaluate and test new channels, growth tactics, formats, and technologies that can unlock incremental growth. Stay up to date with industry trends, platform updates, and emerging tools to continuously improve performance. 3. Onsite Growth & Experience Optimization Drive key onsite conversion levers such as Landing page optimization, merchandising blocks, nudges, offers, pop-ups, and exit intents to improve CVR, UPT, and AOV. Collaborate with tech, product, merchandising, and design teams to test and optimize landing page experiences. Ensure the campaign experience is consistent across acquisition channels, website journeys, and key user flows. 4. Analytics, Reporting & ROI Optimization Set up and maintain dashboards to track traffic, CAC, ROAS, conversion rate, bounce rate, AOV, UPT, and channel-wise revenue contribution. Leverage tools like GA4, GMC, and internal BI tools to extract actionable insights. Run post-campaign analysis and quarterly deep dives to identify wins, gaps, and forward strategies. 5. Budget Management Own the monthly and quarterly marketing budgets, tracking utilization and performance across paid and organic channels. Reallocate spends dynamically across platforms based on ROI, business priorities, and tactical opportunities. Ensure monthly reconciliations, reporting hygiene, and alignment with finance and business teams. 8. Team Leadership & Collaboration Lead and mentor a high-performing team of performance marketing professionals, external media, and agency partners to ensure alignment, execution quality, and delivery on KPIs. Foster a high-performance, collaborative team culture focused on experimentation, insight-sharing, and speed of execution. Partner cross-functionally with content, brand, product, tech, sales, and analytics teams to ensure growth alignment across the business. KEY QUALIFICATIONS 6–9 years of experience in performance marketing, digital growth, or e-commerce. Proven track record in managing large-scale campaigns and hitting ROAS/CAC targets across paid and organic channels. Strong analytical skills with proficiency in tools such as GA4, Google Ads, Meta Ads Manager, MapleMonk and performance dashboards. Experience owning revenue forecasts, media spends, and performance planning. Prior exposure to onsite optimization, funnel improvement, and SEO execution is preferred. Strong team leadership, agency management, and cross-functional collaboration experience. Passion for premium fashion, brand storytelling, and digital performance excellence. WHY JOIN US Be part of a fast growing, ambitious fashion brand defining Indian design on a global stage and capturing market share in India’s premium+ to bridge-to-luxury segment. Work with a highly entrepreneurial, mission-driven founding team. Operate with autonomy, speed, and data-led decision-making. Own the entire function end-to-end, for the entire business and all its channels We have a very high paced, collaborative work culture focussed on results, not attendance, with ample room for innovation. Competitive salary and performance-based incentives. We are making some of the most exciting products in the Indian men’s fashion landscape and are looking to craft the most enriching and authentic storytelling and brand experiences in the consumer space. Show more Show less

JOB DESCRIPTION: Senior Manager - D2C Growth COMPANY DESCRIPTION Andamen is India’s leading men’s bridge-to-luxury DTC fashion brand, known for our timeless designs, premium craftsmanship, and commitment to delivering an exceptional customer experience. Launched in 2016, we have over two lakh customers and operate in six product categories and six digital distribution channels. With a strong D2C base, active marketplace presence, and strategic retail expansion into EBOs/MBOs, we are building one of the most admired fashion brands from India. Andamen is part of the Impulse Group, one of India’s leading fashion supply chain companies. Impulse provides comprehensive design-to-delivery supply chain services to global fashion brands and retailers including ASOS, Debenhams, Next, Paul Smith, Shinsegae (Samsung Group), Walmart, and Amazon. Founded in 1982, Impulse has over 400 employees across India, Bangladesh, UK, Korea, USA, and Canada. Learn more: https://www.andamen.com/about-us ABOUT THE JOB As Senior Manager – Growth, you will own Andamen’s digital growth engine — spanning performance marketing, onsite optimization, analytics, and growth planning. This is a highly cross-functional and data-driven role where you will convert business goals into performance strategies that deliver measurable revenue outcomes. You will also lead the planning and forecasting process: building revenue projections, setting channel-wise goals, and allocating digital marketing budgets. This is both a strategic and hands-on role with significant ownership and visibility. KEY RESPONSIBILITIES 1. Growth Planning & Strategy Lead the Annual Operating Plan (AOP) and quarterly growth roadmap aligned to business goals, including revenue targets, CAC/ROAS benchmarks, and campaign priorities. Build category and campaign-wise projections based on past performance, marketing calendar, seasonality, and product strategy. 2. Performance Marketing & Campaign Management Own execution and optimization of paid media campaigns across Meta, Google, YouTube, and affiliate platforms. Manage campaign planning for new product drops, sale events, seasonal promotions, and brand-building campaigns. Align messaging, creative propositions, and landing page flows based on audience needs and category intent. Drive continuous experimentation through A/B testing on creatives, ad formats, audience segments, placements, and landing pages. Optimize budgets and performance metrics in real-time to deliver efficient CAC, ROAS, and revenue contribution. Proactively evaluate and test new channels, growth tactics, formats, and technologies that can unlock incremental growth. Stay up to date with industry trends, platform updates, and emerging tools to continuously improve performance. 3. Onsite Growth & Experience Optimization Drive key onsite conversion levers such as Landing page optimization, merchandising blocks, nudges, offers, pop-ups, and exit intents to improve CVR, UPT, and AOV. Collaborate with tech, product, merchandising, and design teams to test and optimize landing page experiences. Ensure the campaign experience is consistent across acquisition channels, website journeys, and key user flows. 4. Analytics, Reporting & ROI Optimization Set up and maintain dashboards to track traffic, CAC, ROAS, conversion rate, bounce rate, AOV, UPT, and channel-wise revenue contribution. Leverage tools like GA4, GMC, and internal BI tools to extract actionable insights. Run post-campaign analysis and quarterly deep dives to identify wins, gaps, and forward strategies. 5. Budget Management Own the monthly and quarterly marketing budgets, tracking utilization and performance across paid and organic channels. Reallocate spends dynamically across platforms based on ROI, business priorities, and tactical opportunities. Ensure monthly reconciliations, reporting hygiene, and alignment with finance and business teams. 8. Team Leadership & Collaboration Lead and mentor a high-performing team of performance marketing professionals, external media, and agency partners to ensure alignment, execution quality, and delivery on KPIs. Foster a high-performance, collaborative team culture focused on experimentation, insight-sharing, and speed of execution. Partner cross-functionally with content, brand, product, tech, sales, and analytics teams to ensure growth alignment across the business. KEY QUALIFICATIONS 6–9 years of experience in performance marketing, digital growth, or e-commerce. Proven track record in managing large-scale campaigns and hitting ROAS/CAC targets across paid and organic channels. Strong analytical skills with proficiency in tools such as GA4, Google Ads, Meta Ads Manager, MapleMonk and performance dashboards. Experience owning revenue forecasts, media spends, and performance planning. Prior exposure to onsite optimization, funnel improvement, and SEO execution is preferred. Strong team leadership, agency management, and cross-functional collaboration experience. Passion for premium fashion, brand storytelling, and digital performance excellence. WHY JOIN US Be part of a fast growing, ambitious fashion brand defining Indian design on a global stage and capturing market share in India’s premium+ to bridge-to-luxury segment. Work with a highly entrepreneurial, mission-driven founding team. Operate with autonomy, speed, and data-led decision-making. Own the entire function end-to-end, for the entire business and all its channels We have a very high paced, collaborative work culture focussed on results, not attendance, with ample room for innovation. Competitive salary and performance-based incentives. We are making some of the most exciting products in the Indian men’s fashion landscape and are looking to craft the most enriching and authentic storytelling and brand experiences in the consumer space.

COMPANY DESCRIPTION Andamen is India’s leading men’s bridge-to-luxury DTC fashion brand, known for our timeless designs, premium craftsmanship, and commitment to delivering an exceptional customer experience. Launched in 2016, we have over two lakh customers, and operate in six product categories and 6 digital distribution channels. Andamen is part of the Impulse Group, one of India’s leading fashion supply chain companies. Impulse provides comprehensive design-to-delivery supply chain services to global fashion brands and retailers including ASOS, Debenhams, Next, Paul Smith, Shinsegae (Samsung Group), Walmart, Amazon. The product categories include apparel, accessories, footwear, leather garments, home furnishings, costume jewellery and hard goods. Founded in 1982, Impulse has over 400 employees across India, Bangladesh, UK, Korea, USA, Canada. Learn more: https://www.andamen.com/about-us ABOUT THE JOB As CRM Manager/ Assistant Manager, you will be responsible for driving customer retention, repeat revenue, and loyalty through impactful and data-led CRM strategies. This is a key role within the Growth function where you will lead lifecycle marketing campaigns, own automated journeys, and use customer insights to shape behavior and engagement across channels i.e. WhatsApp, SMS, Email and Programs like Loyalty and Referral. You will play a pivotal role in shaping the customer journey at every touchpoint—onboarding, activation, replenishment, win-back—and be directly responsible for CRM-led revenue contribution. You will work across functions (tech, performance, content, CX) to deliver a seamless, contextual and measurable user experience. KEY RESPONSIBILITIES Own the CRM strategy and calendar , building contextual journeys across the entire lifecycle – from new user onboarding and conversion to post-purchase engagement, replenishment, retention, and win-back. Drive marketing automation at scale using Netcore and GoKwik , managing omni channel campaigns across Email, WhatsApp, SMS, and Push notifications. Build and maintain customer cohorts using behavioral, transactional, RFM, and affinity data to deliver personalized and timely communication. Design and execute A/B tests to optimize messaging, creative formats, triggers, send times, and CTAs for improving engagement and conversion metrics. Monitor and improve CRM performance KPIs including open rate, CTR, conversion rate, repeat rate, LTV, unsubscribe rate, and CRM-attributed revenue share. Launch and manage referral and loyalty programs to increase user engagement, incentivize repeat purchases, and drive word-of-mouth growth. Drive CRM database growth through owned channels by planning and executing onsite activations like gamified pop-ups, contests, gated content, and email/WhatsApp opt-in mechanisms across the website and landing pages. Work cross-functionally with content, design, CX, tech, and performance teams to ensure campaign relevance, tone alignment, and frictionless experience. Leverage customer insights and feedback loops to identify communication gaps, recovery opportunities (returns, cancellations, RTO), and lifecycle drop-offs. KEY QUALIFICATIONS 3–5 years of experience in CRM / retention marketing, ideally in fashion, D2C or e-commerce. Strong understanding of lifecycle marketing, segmentation, and cohort behavior. Hands-on experience with tools like Netcore, Clevertap, MoEngage, or similar. Strong analytical mindset and comfort with metrics like conversion, attribution, LTV, and churn. Ability to collaborate across creative, tech, and performance teams. Passion for fashion, customer experience, and data-led growth. WHY JOIN US Be part of a fast growing, ambitious fashion brand defining Indian design on a global stage and capturing market share in India’s premium+ to bridge-to-luxury segment. Work with a highly entrepreneurial, mission-driven founding team. Operate with autonomy, speed, and data-led decision-making. We have a very high paced, collaborative work culture focussed on results, not attendance, with ample room for innovation. Competitive salary and performance-based incentives. We are making some of the most exciting products in the Indian men’s fashion landscape and are looking to craft the most enriching and authentic storytelling and brand experiences in the consumer space.

JOB DESCRIPTION: SENIOR CUSTOMER EXPERIENCE MANAGER | ANDAMEN 🏛️ COMPANY DESCRIPTION Andamen is amongst India’s leading men’s bridge-to-luxury DTC fashion brand, known for our timeless designs, premium craftsmanship, and commitment to delivering an exceptional customer experience. Launched in 2016, we have over two lakh customers, and operate in six product categories and 6 digital distribution channels. Our e-commerce platform is our largest channel, and we’re looking for a Head of CX who can support and also drive the hyper growth the channel is achieving (by leading efficient operations and driving revenue) while making every customer feel genuinely seen and valued. Andamen is part of the Impulse Group, one of India’s leading fashion supply chain companies. Impulse provides comprehensive design-to-delivery supply chain services to a global fashion brands and retailers including ASOS, SuperDry, Next, Paul Smith, Shinsegae (Samsung Group), Walmart, Amazon, Myntra. The product categories include apparel, accessories, footwear, leather garments, home furnishings, costume jewellery and hard goods. Founded in 1982, Impulse has over 400 employees across India, Bangladesh, UK, Korea, USA, Canada. https://www.andamen.com/about-us 🔷 ROLE DESCRIPTION Lead Andamen’s customer experience vision: designing, executing, and optimising every touchpoint across customer purchase and lifecycle journeys. You’ll own the balance between world-class service , operational efficiency , and revenue-driving retention , embedding our brand ethos (“World-Class, Indian at Heart”) into every interaction. This is a builder role . You’ll inherit a functional base but will be expected to redesign processes, implement new tech, and build a culture where every team member is a brand ambassador . The role reports directly to the Founder and CEO. 🎯 KEY RESPONSIBILITIES CX Strategy & Leadership Define and execute a 2-3 year CX roadmap aligned with brand, retention, and profitability goals. Own NPS, CSAT, First Contact Resolution (FCR) , repeat purchase rate, and CX-driven revenue targets. Champion the voice of the customer at the leadership table, influencing product, marketing, and ops. Operational Excellence Oversee customer support channels (voice, WhatsApp, email, chat, social DMs, in-store escalations). Implement SLA-driven processes for response, resolution, escalation and re-delight. Drive efficiency through process automation, self-service portals, AI/chatbot integration . Team Building & Development Lead, build, mentor and scale a multi-layered CX team (managers, associates, QA specialists). Build a QA and training function to ensure consistent, brand-aligned service delivery. Data & Insights Use CX analytics to identify friction points and revenue opportunities. Implement VOC (Voice of Customer) loops with product and merchandising teams. Present monthly CX performance dashboards with actionable insights. Retention & Loyalty Partner with CRM and marketing teams to reduce churn and increase CLV . Leverage post-purchase touchpoints for upsell/cross-sell opportunities without hurting brand trust. Technology & Tools Own selection, configuration, and ROI of CX platforms (OMS, helpdesk, AI tools). Drive integrations with website, logistics, order management, and payment systems for seamless updates. ✅ KEY QUALIFICATIONS 7-10 years in customer experience/service leadership in premium/luxury retail, e-commerce, or hospitality . Proven track record in establishing and scaling CX functions while driving measurable business outcomes, making CX a growth lever, not just a cost centre . Comfortable building from scratch in a fast-paced environment, hands-on with CX and ecommerce metrics and tools (Gorgias, Zendesk, Shopify, EasyEcom, Return Prime, etc.). Can marry brand and business, strategy and operations, and design world-class standards with Indian market realities . Strong cross-functional abilities: work with tech, marketing, finance, and ops. Empathy-driven leadership with high people management capability. 🚀 WHY JOIN US Opportunity to scale your role to an AVP level in 2-3 years . Competitive salary and PLIs (Performance-Linked Incentives). Be part of a fast growing, ambitious fashion brand defining Indian design on a global stage and capturing market share in India’s premium+ to bridge-to-luxury segment. Work with a highly entrepreneurial, mission-driven founding team. Own the entire function end-to-end, operate with autonomy, speed, and data-led decision-making. We have a very high paced, collaborative work culture focussed on results, not attendance, with ample room for innovation. We’re building one of India’s most admired bridge-to-luxury brands, where every interaction reflects our ambition and soul. You’ll flourish if you truly desire crafting world-class, Indian-at-heart experiences that inspire loyalty, trust, and pride.

JOB DESCRIPTION: PLANNING & MERCHANDISING ASSOCIATE | ANDAMEN ❌ NOTE: This role is NOT for you if: You haven’t worked in the fashion/apparel industry. You haven’t handled assortment planning, size curve optimization, pricing, sell-through, OTB planning, or markdown and liquidation management directly. Your experience is limited to domains outside the above. This is a fashion retail role. ONLY applicants with relevant experience in apparel merchandising and fashion planning will be considered. Candidates without prior experience in fashion or apparel retail will NOT be considered. 🏛️ COMPANY DESCRIPTION Andamen is India’s leading men’s bridge-to-luxury DTC fashion brand, known for our timeless designs, premium craftsmanship, and commitment to delivering an exceptional customer experience. Launched in 2016, we have over two lakh customers, and operate in six product categories and 6 digital distribution channels. With a scaled D2C base, large presence across all Indian fashion marketplaces, and planned expansion into exclusive retail stores, we are looking for a detail-oriented Planning & Merchandising Associate to support our end-to-end inventory planning process across all channels and categories. Andamen is part of the Impulse Group, one of India’s leading fashion supply chain companies. Impulse provides comprehensive design-to-delivery supply chain services to global fashion brands and retailers including ASOS, SuperDry, Next, Paul Smith, Shinsegae (Samsung Group), Walmart, Amazon, Myntra. Its product categories include apparel, accessories, footwear, leather garments, home furnishings, costume jewellery and hard goods. Founded in 1982, Impulse has over 400 employees across India, Bangladesh, UK, Korea, USA, Canada. https://www.andamen.com/about-us 🔷 ROLE DESCRIPTION As a Planning & Merchandising Associate, you will independently manage select planning cycles and categories while supporting the overall inventory planning function. You will work closely with senior planners and cross-functional teams to improve forecast accuracy, build and manage OTBs, optimize inventory allocation (both pre and in-season), and support business decisions through actionable insights. This role is ideal for someone early in their career who wants to hone strong fundamentals in fashion retail planning, merchandising and buying. The role reports to the Head of Planning, Merchandising & Buying. 🎯 KEY RESPONSIBILITIES Inventory Management & Forecasting Assist in preparing demand forecasts for D2C, marketplaces, and retail channels. Track inventory levels, sales trends, and stock movement on a daily/weekly basis. Own the replenishment process and ensure channel stock health to maintain optimal stock levels and reduce out-of-stock situations. Monitor stock ageing and execute markdown/reallocation recommendations. Analytics & Insights Deep dive into sell-through, cover, and stock turn data to identify risks/opportunities. Prepare regular performance reports and maintain and update planning tools. Highlight slow-moving or overstocked SKUs for action. Prepare category-level and channel-level reports with clear recommendations. Conduct post-season analysis to improve future buy accuracy. Cross-Functional Leadership Partner with Category, Merchandising and Design teams to finalize buy quantities. Liaise with Operations to resolve stock discrepancies and delivery issues. Collaborate with Marketing to align inventory availability with campaign strategies. Process & System Management Manage all planning and reporting tools (Excel, ERP, WMS, BI) effectively. Suggest and implement improvements to planning reports and systems. Contribute to system automation/testing for planning tools (ERP/WMS/BI). Participate in stock count and reconciliation exercises. ✅ KEY QUALIFICATIONS 1-3 years in retail planning, merchandising, or inventory management (fashion experience is mandatory). Graduate degree in Business, Fashion Management, Retail , or related field. Strong preference for premier institutes including NIFT and Pearl Academy . Proficiency in Microsoft Excel (XLOOKUP, Pivot Tables and Charts, INDEX/MATCH, Data Validation and keyboard shortcuts) is required. Strong analytical, problem-solving, reporting, and presentation skills. Experience in using ERP/WMS/BI tools. Detail-oriented with the ability to work to deadlines in a fast-paced environment . Good communication skills for cross-team collaboration. 🚀 WHY JOIN US Learn from an experienced leadership team in a high-growth fashion brand. Competitive compensation with PLI’s (Performance Linked Incentives). Build a strong foundation in all aspects – Planning, Merchandising, and Buying – strengthening your width and depth, both. Opportunity to work across both owned and marketplace digital channels . Be part of a fast growing, ambitious fashion brand defining Indian design on a global stage and capturing market share in India’s premium + to bridge-to-luxury segment. Work with a highly entrepreneurial, mission-driven founding team. We have a very high paced, collaborative work culture focussed on results, not attendance, with ample room for innovation. We are making some of the most exciting product in the Indian men’s fashion landscape and are looking to craft the most enriching and authentic storytelling and brand experiences in the consumer space. ❌ NOTE: This role is NOT for you if: You haven’t worked in the fashion/apparel industry. You haven’t handled assortment planning, size curve optimization, pricing, sell-through, OTB planning, or markdown and liquidation management directly. Your experience is limited to domains outside the above. This is a fashion retail role. ONLY applicants with relevant experience in apparel merchandising and fashion planning will be considered. Candidates without prior experience in fashion or apparel retail will NOT be considered.

We are looking for a luxury-oriented customer enthusiast who has excellent communication skills, an understanding of consumer/customer service and is willing to do what it takes to make Andamen the best-loved men’s fashion brand in India. You will be the face of Andamen for your customers/audience on various aspects from order management, relationship management, sales, style guidance, research, and surveys. Your responsibilities: Be the direct point of contact for customers, to ensure exceptional experience and service standards Manage phone, email, Whatsapp, Instagram interactions to achieve defined SLAs Manage defined processed and SLAs in our ERP Keep all leakages – returns, exchanges, RTO’s and cancellations in the defined norms of the business Build deep knowledge of our product portfolio and positioning to offer personalized style advice and help customers find products that fit their needs. Generating revenue by upselling and cross-selling skills. Work closely with cross functions to resolve any problems faced by customers Work with the leadership team on initiatives to improve the customer experience and process standards Conduct regular research and surveys to provide thoughtful, strategic insights regarding customer needs, to our product, marketing, and technology teams What we’re looking for: 1-5 years of experience in a customer or consumer-facing role. Excellent verbal and written communication skills Passion for building an exceptional and loved brand experience Ability to multitask and thrive in an ambiguous environment Proficiency in Microsoft Outlook, Excel, Word About Andamen: A proud homegrown, bridge-to-luxury fashion brand for men who love style. Our philosophy: everlasting quality and designs, eco-conscious fibers, responsibly and lovingly made by Indians. We launched in December 2015 and have since been featured in Economic Times, HT Mint, India Today, Indian Express, Man’s World, Rolling Stone, Verve, and LBB. Visit www.andamen.com. Work Shift Mon- Sat (10 am to 7 pm) Rotational During Seasonal Sales.

JOB DESCRIPTION: SENIOR CUSTOMER EXPERIENCE MANAGER | ANDAMEN 🏛️ COMPANY DESCRIPTION Andamen is amongst India’s leading men’s bridge-to-luxury DTC fashion brand, known for our timeless designs, premium craftsmanship, and commitment to delivering an exceptional customer experience. Launched in 2016, we have over two lakh customers, and operate in six product categories and 6 digital distribution channels. Our e-commerce platform is our largest channel, and we’re looking for a Head of CX who can support and also drive the hyper growth the channel is achieving (by leading efficient operations and driving revenue) while making every customer feel genuinely seen and valued. Andamen is part of the Impulse Group, one of India’s leading fashion supply chain companies. Impulse provides comprehensive design-to-delivery supply chain services to a global fashion brands and retailers including ASOS, SuperDry, Next, Paul Smith, Shinsegae (Samsung Group), Walmart, Amazon, Myntra. The product categories include apparel, accessories, footwear, leather garments, home furnishings, costume jewellery and hard goods. Founded in 1982, Impulse has over 400 employees across India, Bangladesh, UK, Korea, USA, Canada. https://www.andamen.com/about-us 🔷 ROLE DESCRIPTION Lead Andamen’s customer experience vision: designing, executing, and optimising every touchpoint across customer purchase and lifecycle journeys. You’ll own the balance between world-class service , operational efficiency , and revenue-driving retention , embedding our brand ethos (“World-Class, Indian at Heart”) into every interaction. This is a builder role . You’ll inherit a functional base but will be expected to redesign processes, implement new tech, and build a culture where every team member is a brand ambassador . The role reports directly to the Founder and CEO. 🎯 KEY RESPONSIBILITIES CX Strategy & Leadership Define and execute a 2-3 year CX roadmap aligned with brand, retention, and profitability goals. Own NPS, CSAT, First Contact Resolution (FCR) , repeat purchase rate, and CX-driven revenue targets. Champion the voice of the customer at the leadership table, influencing product, marketing, and ops. Operational Excellence Oversee customer support channels (voice, WhatsApp, email, chat, social DMs, in-store escalations). Implement SLA-driven processes for response, resolution, escalation and re-delight. Drive efficiency through process automation, self-service portals, AI/chatbot integration . Team Building & Development Lead, build, mentor and scale a multi-layered CX team (managers, associates, QA specialists). Build a QA and training function to ensure consistent, brand-aligned service delivery. Data & Insights Use CX analytics to identify friction points and revenue opportunities. Implement VOC (Voice of Customer) loops with product and merchandising teams. Present monthly CX performance dashboards with actionable insights. Retention & Loyalty Partner with CRM and marketing teams to reduce churn and increase CLV . Leverage post-purchase touchpoints for upsell/cross-sell opportunities without hurting brand trust. Technology & Tools Own selection, configuration, and ROI of CX platforms (OMS, helpdesk, AI tools). Drive integrations with website, logistics, order management, and payment systems for seamless updates. ✅ KEY QUALIFICATIONS 7-10 years in customer experience/service leadership in premium/luxury retail, e-commerce, or hospitality . Proven track record in establishing and scaling CX functions while driving measurable business outcomes, making CX a growth lever, not just a cost centre . Comfortable building from scratch in a fast-paced environment, hands-on with CX and ecommerce metrics and tools (Gorgias, Zendesk, Shopify, EasyEcom, Return Prime, etc.). Can marry brand and business, strategy and operations, and design world-class standards with Indian market realities . Strong cross-functional abilities: work with tech, marketing, finance, and ops. Empathy-driven leadership with high people management capability. 🚀 WHY JOIN US Opportunity to scale your role to an AVP level in 2-3 years . Competitive salary and PLIs (Performance-Linked Incentives). Be part of a fast growing, ambitious fashion brand defining Indian design on a global stage and capturing market share in India’s premium+ to bridge-to-luxury segment. Work with a highly entrepreneurial, mission-driven founding team. Own the entire function end-to-end, operate with autonomy, speed, and data-led decision-making. We have a very high paced, collaborative work culture focussed on results, not attendance, with ample room for innovation. We’re building one of India’s most admired bridge-to-luxury brands, where every interaction reflects our ambition and soul. You’ll flourish if you truly desire crafting world-class, Indian-at-heart experiences that inspire loyalty, trust, and pride.