Front office and receptionist duties Manage the front desk: Greet and assist visitors, clients, and vendors professionally. Handle communication: Answer and direct phone calls, respond to emails, and manage incoming and outgoing correspondence. Administrative tasks: Maintain office cleanliness, manage visitor logs, handle scheduling, and book appointments. Provide information: Answer general inquiries about the company and its products or services. Sales support and coordination duties Assist sales team: Support walk-in customers, provide product details, and help process orders and payments. Manage customer data: Maintain and update customer databases and CRM systems with new leads and contact information. Generate leads: Make outbound calls to potential customers and follow up on inquiries. Handle sales documentation: Prepare and send quotations, invoices, and order confirmations. Follow up on sales: Track quotes and orders, and follow up with customers on pending payments or other inquiries. Coordinate internally: Work with other departments, such as logistics and accounts, to ensure smooth order processing and delivery. Contribute to targets: Actively promote products/services and collaborate with the sales team to meet sales objectives.
Core responsibilities Customer Interaction: Greet customers, listen to their vehicle concerns, and accurately document their needs on a repair order. Technical Coordination: Consult with technicians to understand the required repairs, diagnose issues, and discuss potential solutions. Communication: Translate technical information and estimates into clear, understandable terms for customers. Estimating and Billing: Provide customers with cost estimates, explain service details, get approval for additional work, and process payments. Workflow Management: Schedule appointments, manage the service centre's workflow and schedule, and ensure a smooth process for the customer and the service team. Follow-up: Keep customers informed about the progress of their service and notify them when their vehicle is ready for pick-up. Customer Relationship Management: Build trust and strong relationships with customers to ensure satisfaction and repeat business. Required skills and qualifications Strong communication and interpersonal skills: Essential for interacting with customers and service technicians. Automotive knowledge: While not required to perform repairs, a solid understanding of automotive systems and terminology is necessary. Customer service skills: A focus on customer satisfaction is crucial for this role. Organisational and administrative skills: Needed for managing appointments, paperwork, and workflow. Problem-solving skills: Ability to troubleshoot customer issues and find the best solutions. Education: A high school diploma is the minimum, though some employers prefer automotive training or a college education.
Mechanics are responsible for diagnosing, repairing, and maintaining vehicles and machinery to ensure they operate safely and efficiently. Key duties include performing routine maintenance like oil changes and tyre rotations, using diagnostic tools to identify problems, and repairing or replacing faulty parts. They also maintain accurate records of all services and ensure they comply with safety standards. Key duties and responsibilities Inspection and diagnostics: Perform routine inspections to identify potential issues. Use diagnostic equipment and computerised scanners to troubleshoot problems. Examine and test vehicle parts and systems to ensure they are functioning correctly. Maintenance and repair: Perform basic maintenance, such as changing oil, checking fluid levels, and rotating tyres. Repair or replace worn or faulty components like brake pads, sensors, and engine parts. Conduct tune-ups and electrical work. Perform welding and other fabrication as needed. Record-keeping and communication: Maintain detailed and accurate records of all services performed. Communicate with customers to explain problems, recommended repairs, and costs. Source and order replacement parts. Safety and Quality Assurance: Ensure all repairs are completed in accordance with manufacturer guidelines and safety standards. Follow all safety protocols and regulations. Conduct test drives after repairs to verify proper function. Other responsibilities: Stay updated on new vehicle technologies and repair techniques. Maintain tools and equipment. Guide junior technicians or apprentices.
An accountant plays a crucial role in shaping an organization’s financial future by expertly managing and interpreting financial data. This includes meticulously recording transactions, crafting comprehensive financial statements and tax returns, conducting thorough audits, and performing detailed financial analyses to empower strategic decision-making and ensure stringent regulatory compliance. Key responsibilities encompass maintaining precise financial records, reconciling accounts, overseeing payroll and expenses, and delivering actionable insights into the company’s financial health to senior management. Key Responsibilities 1. **Financial Record Management:** Diligently collect, classify, and maintain all financial data, including invoices and expense forms, ensuring exceptional accuracy and clarity. 2. **Financial Reporting:** Prepare and present robust financial statements—such as balance sheets, income statements, and cash flow statements—that provide a transparent overview of the company's financial position. 3. **Budgeting and Forecasting:** Take charge of budget management, develop forward-thinking financial forecasts, and identify cost reduction opportunities to drive effective business strategies. 4. **Tax Compliance:** Accurately calculate taxes owed and prepare tax returns to guarantee timely payments and strict adherence to tax laws and regulations. 5. **Auditing and Compliance:** Conduct meticulous internal and external audits to evaluate financial records and operations, ensuring compliance with established accounting principles and regulations. 6. **Accounts Management:** Oversee accounts payable and accounts receivable, process payments efficiently, and ensure timely reconciliation of bank statements. 7. **Financial Analysis:** Analyze financial data to reveal trends, identify risks, and uncover opportunities, providing insightful recommendations to management aimed at enhancing profitability and operational efficiency. 8. **Collaboration:** Collaborate with various departments, delivering invaluable financial insights and strategic advice to senior management and leadership teams, fostering informed decision-making that drives organizational success.
Bajaj Chetak electric scooter technicians are responsible for the specialized maintenance and repair of electric vehicles (EVs), combining traditional mechanical skills with expertise in electrical systems and software diagnostics. They work at authorized service centers, having received specific training from Bajaj Auto Ltd. Key Roles and Responsibilities Maintenance and Servicing: Performing routine maintenance, servicing, and repairs to ensure optimal performance, safety standards, and adherence to the recommended service schedule (e.g., every 5,000 km ). Electrical Diagnosis and Repair: Troubleshooting and repairing electrical systems, including the motor (developed by Bosch), motor controller unit, and associated wiring. Battery Management and Repair: Monitoring and managing the performance, safety, and capacity of the Lithium-ion battery pack, as well as the 12V auxiliary battery. Software and Diagnostics: Utilizing the latest diagnostic equipment to interface with the scooter's system, check and restore hardware and software to technically correct conditions, and address system alerts (e.g., the spanner symbol service reminder). Component Replacement: Replacing or repairing defective parts under warranty terms, which may include the battery or other core components. Vehicle Integration and Validation: Ensuring proper integration and validation of the electrical/electronic architecture and related systems. Customer Interaction: Explaining repair details to customers and ensuring they comply with the user manual and warranty policy regarding servicing exclusively at authorised centres. Documentation and Training: Accurately documenting all service and repair activities and participating in ongoing training sessions to stay current with evolving EV technology. Workshop Operations: Assisting with general workshop tasks, including inventory management, battery charging infrastructure oversight, and maintaining a safe, organized environment. Qualifications Typical qualifications for this role include a high school diploma or ITI, basic mechanical and electrical understanding, and often formal training from a vocational school or an apprenticeship program. For Bajaj Chetak, specific certification and training from Bajaj Auto is mandatory for work at authorised dealerships.
An automobile service advisor acts as the vital link between customers and technicians, greeting clients, understanding vehicle issues, creating repair orders, providing cost estimates, scheduling service, and updating customers on progress, ensuring satisfaction by translating technical needs into clear explanations and managing the service lifecycle from drop-off to payment. Key duties involve communication, sales of services/parts, and administrative tasks like managing invoices and records, requiring strong interpersonal and automotive knowledge. Key Responsibilities Customer Interaction: Greet customers, listen to complaints, explain services, and provide updates during repairs. Service Coordination: Document issues, create work orders, coordinate with technicians, and schedule appointments. Estimates & Sales: Provide accurate cost estimates, get customer approval for extra work, and recommend additional products/services (upselling). Technical Liaison: Translate customer concerns for technicians and explain repair work and costs back to customers. Administrative Duties: Manage repair orders, invoices, customer records, and parts ordering. Follow-up: Contact customers after service to ensure satisfaction and resolve any issues. Essential Skills & Qualifications Excellent customer service, communication, and interpersonal skills. Strong understanding of automotive technology and the repair process. Ability to handle administrative tasks and manage multiple priorities. Problem-solving skills to address customer concerns. Work Environment Typically works in auto dealerships or repair shops. Often the first point of contact for customers in the service department.