Front office and receptionist duties Manage the front desk: Greet and assist visitors, clients, and vendors professionally. Handle communication: Answer and direct phone calls, respond to emails, and manage incoming and outgoing correspondence. Administrative tasks: Maintain office cleanliness, manage visitor logs, handle scheduling, and book appointments. Provide information: Answer general inquiries about the company and its products or services. Sales support and coordination duties Assist sales team: Support walk-in customers, provide product details, and help process orders and payments. Manage customer data: Maintain and update customer databases and CRM systems with new leads and contact information. Generate leads: Make outbound calls to potential customers and follow up on inquiries. Handle sales documentation: Prepare and send quotations, invoices, and order confirmations. Follow up on sales: Track quotes and orders, and follow up with customers on pending payments or other inquiries. Coordinate internally: Work with other departments, such as logistics and accounts, to ensure smooth order processing and delivery. Contribute to targets: Actively promote products/services and collaborate with the sales team to meet sales objectives.
Core responsibilities Customer Interaction: Greet customers, listen to their vehicle concerns, and accurately document their needs on a repair order. Technical Coordination: Consult with technicians to understand the required repairs, diagnose issues, and discuss potential solutions. Communication: Translate technical information and estimates into clear, understandable terms for customers. Estimating and Billing: Provide customers with cost estimates, explain service details, get approval for additional work, and process payments. Workflow Management: Schedule appointments, manage the service centre's workflow and schedule, and ensure a smooth process for the customer and the service team. Follow-up: Keep customers informed about the progress of their service and notify them when their vehicle is ready for pick-up. Customer Relationship Management: Build trust and strong relationships with customers to ensure satisfaction and repeat business. Required skills and qualifications Strong communication and interpersonal skills: Essential for interacting with customers and service technicians. Automotive knowledge: While not required to perform repairs, a solid understanding of automotive systems and terminology is necessary. Customer service skills: A focus on customer satisfaction is crucial for this role. Organisational and administrative skills: Needed for managing appointments, paperwork, and workflow. Problem-solving skills: Ability to troubleshoot customer issues and find the best solutions. Education: A high school diploma is the minimum, though some employers prefer automotive training or a college education.