Event Client Servicing

Job Role - Client Servicing Executive

Job Type - Full-Time/ Permanent

Industry - Event & Travel Management

Location – Yeshwanthpur, Bangalore

Experience – 2 to 5 Years

Role Overview:

The Client Servicing Manager will act as the primary point of contact between the organization and its clients, ensuring seamless communication and execution of client requirements. This role demands a proactive professional who can build strong client relationships, manage end-to-end project delivery, and drive client satisfaction.

Key Responsibilities:

•Client Relationship Management

•Build and maintain strong, long-term client relationships to ensure trust and loyalty.

•Act as the main liaison between the client and internal teams to ensure expectations are met or exceeded.

•Address client queries and concerns promptly and professionally.

•Project and Account Management

•Oversee the planning and execution of events or travel itineraries, ensuring alignment with client objectives and budgets.

•Develop detailed proposals, contracts, and service agreements tailored to client needs.

•Monitor project timelines and budgets, mitigating risks and resolving issues as they arise.

•Coordination and Collaboration

•Work closely with internal teams (creative, production, operations, etc.) to ensure project deliverables are completed on time and to quality standards.

•Liaise with external vendors, suppliers, and partners to ensure seamless service delivery.

•Upselling and Revenue Generation

•Identify opportunities to upsell or cross-sell services to enhance client experience and drive revenue growth.

•Collaborate with the sales team to develop strategies for client retention and business expansion.

•Reporting and Analysis

•Prepare and present project updates, performance reports, and feedback summaries to clients and internal stakeholders.

•Analyse client feedback and market trends to improve service offerings.

Skills and Qualifications:

•Bachelor’s degree in Business Administration, Marketing, Event Management, Tourism, or a related field.

•Proven experience (5+ years) in client servicing, account management, or project management in the event or travel industry.

•Strong interpersonal and communication skills (both written and verbal).

•Excellent organizational and multitasking abilities with attention to detail.

•Ability to work under pressure and meet tight deadlines.

•Proficiency in CRM software, project management tools, and Microsoft Office Suite.

•Knowledge of event planning/travel coordination and current industry trends is a plus.

Key Competencies:

•Client-focused approach with a problem-solving mindset.

•Team player with leadership capabilities.

•Negotiation and persuasion skills.

•Creativity and adaptability in addressing client needs.

Performance Indicators:

•Client satisfaction and retention rates.

•On-time project delivery within budget.

•Revenue generated through upselling or cross-selling.

•Quality and accuracy of project execution.