About The Role We are seeking an experienced and highly skilled Quality Assurance Manager / Sr. Manager to join our team at our Masat facility in Daman / INDIA. This is a critical leadership role responsible for championing and overseeing all aspects of product quality throughout the plant. The ideal candidate will possess a strong background in quality management systems, a deep understanding of manufacturing processes, and a proven ability to drive continuous improvement. You will be instrumental in ensuring customer satisfaction, reducing the cost of poor quality, and fostering a culture of zero defects. Experience: 12 - 15 years, with a minimum of 5 years in a leadership or lead quality role. Location: Masat, Daman/INDIA Key Responsibilities Overall Product Quality Management: Take comprehensive ownership for all product quality issues arising within the plant. Drive the systematic generation, implementation, and verification of Corrective and Preventive Actions (CAPA) and 8D reports to effectively resolve quality non-conformances. Customer Quality Assurance & Communication Ensure timely, accurate, and professional communication with customers regarding quality-related conflicts or issues. Oversee the resolution of customer quality concerns by the local plant team, maintaining high levels of customer satisfaction. Quality Performance & Cost Reduction Responsible for monitoring and improving the overall quality level of products. Lead initiatives for the reduction and review of the Cost of Poor Quality (COPQ), developing and implementing improvement plans and controls on delivered product quality. Sustained Corrective Actions Implement robust systems and processes to ensure that corrective actions taken for past quality issues are followed in a sustained manner. Proactively prevent the re-occurrence of previously identified quality problems, driving long-term reliability. Process Quality Communication Ensure clear, concise, and timely communication of all process quality performance and issues to the Operations Manager, facilitating collaborative problem-solving. Standard Room & Calibration Management Establish and maintain a structured system to ensure all activities within the standard room, particularly calibration procedures, are performed accurately and according to schedule. Zero Defect Quality System Development Design, build, and implement robust processes and systems aimed at achieving and maintaining a "zero defect" quality standard across all manufacturing stages. Supplier Quality Management Collaborate closely with the Supply Chain Management (SCM) team to manage and improve supplier quality, ensuring incoming materials meet stringent quality specifications. Technical Guidance & Problem Solving Possess strong knowledge of metallurgy, engineering drawings, and the ability to interpret them. Provide expert guidance to all functional teams on technical means and results to effectively resolve complex quality issues. Quality Management System (QMS) Implementation Drive the effective implementation and maintenance of all QMS activities within the plant, in close coordination with the Central Management Representative (MR). Ensure compliance with relevant ISO standards and other industry-specific quality certifications. Quality Representation Act as the key representative for the quality function within internal unit forums, management reviews, and during interactions with customers and suppliers. Required Technical/Functional Skills Advanced Problem-Solving Techniques: Demonstrated expertise in various problem-solving methodologies (e.g., 8D, Fishbone, 5 Whys, Root Cause Analysis). Quality Management Systems (QMS): In-depth knowledge and practical experience with ISO 9001 and other relevant quality management standards. Experience with internal and external audits. Statistical Tools & Data Analysis: Proficiency in statistical process control (SPC), Measurement System Analysis (MSA), Design of Experiments (DOE), and other statistical tools for data analysis and decision-making. Manufacturing Process Knowledge: Comprehensive understanding of various manufacturing processes, including but not limited to extrusion, injection moulding, and textile polymers. New Product Development (NPD) & Validation: Experience in the quality aspects of New Product Development (NPD), including product validation, testing, and approval processes. Required Behavioral Skills Customer-Centric Approach: A strong commitment to understanding and meeting customer needs, with a focus on delivering superior product quality and service. Ownership & Decision-Making: Takes full ownership of responsibilities, demonstrates strong accountability, and possesses the ability to make sound, timely decisions under pressure. Problem Solving & Analytical Thinking: Highly analytical mind with exceptional problem-solving capabilities, able to dissect complex issues and develop effective solutions. Communication & Collaboration: Excellent verbal and written communication skills, with the ability to articulate complex technical information clearly. Strong collaborative spirit, capable of working effectively with cross-functional teams and external stakeholders. Why Join Tufropes? At Tufropes, you will be part of a forward-thinking organization that values innovation, quality, and continuous improvement. This role offers a significant opportunity to lead and shape the quality landscape of our Masat plant, making a direct impact on our products and customer satisfaction. We offer a challenging and rewarding environment where your expertise will be highly valued, and your professional growth will be supported. If you are a dedicated quality professional with a passion for excellence, we encourage you to apply! (ref:iimjobs.com) Show more Show less