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Transcom hiring Customer support For Hotel Booking Process ||

Transcom hiring Customer support For Hotel Booking Process ||

THR Consultants

0 - 4 years

2 - 4 Lacs

Jaipur

Posted:3 hours ago| Platform:

Apply

Skills Required

Customer Service Hospitality Customer Calling Ticket Booking Solving Queries Adaptability Tours Voice Process Travel Agency Inbound Tourism Reservation Hospitality Management Customer Support Travel Process Customer Care Air Ticketing Hotel Booking Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Interview Coordination

Recruiter Contact:

About the Role

Job Overview:

Customer Service Associate Hotel Bookings (US Travel Process)

Key Responsibility Areas (KRA):

Handling inbound and outbound calls related to hotel bookings and customer inquiries.
Assisting customers with reservations, modifications, and cancellations.
Providing exceptional customer service and maintaining professionalism at all times.
Ensuring customer satisfaction by addressing concerns and resolving issues efficiently.
Adhering to process guidelines and achieving assigned performance targets.
Maintaining accurate records of customer interactions and transactions.

Additional Information:

Salary:
35,000 CTC + Upto 8,000 Incentives
Work Schedule:
5.5 Days Working (Rotational Shifts & Offs)
Cab Facility:
180 per night shift for male employees & one-sided cabs for females during odd hours
Eligibility:
Any Graduate/Undergraduate with excellent communication skills and a minimum of 6 months of BPO experience

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