Training Manager

This role is for one of the Weekday's clients

Salary range: Rs 900000 - Rs 1200000 (ie INR 9-12 LPA)

Training Manager

Turbo Cross Sell division

Requirements

Key Responsibilities:

• Develop, implement, and manage comprehensive training programs focused on turbo cross-sell strategies for inbound/outbound BPO operations.
• Collaborate with sales leadership, operations, and quality teams to understand business goals and align training interventions accordingly.
• Conduct Training Needs Analysis (TNA) to identify gaps in knowledge, skills, and performance across teams.
• Design and deliver engaging training content using modern adult learning principles (ILT, VILT, e-learning, simulations).
• Lead onboarding programs for new hires and refresher training for tenured agents to boost conversion and cross-sell ratios.
• Develop and maintain training dashboards, analyze KPIs, and track learning effectiveness to demonstrate ROI.
• Partner with QA and Ops to identify underperforming agents and provide targeted coaching interventions.
• Build a team of trainers and manage end-to-end training operations including planning, delivery, and reporting.
• Stay updated on product knowledge, cross-sell techniques, compliance protocols, and market trends to ensure training relevance.
• Drive a culture of continuous learning and development across all levels.
  

Required Skills and Qualifications:

• 10 to 18 years of overall experience, with at least 5 years in a training leadership role within BPO sales or cross-sell functions.
• Proven expertise in turbo/cross-sell environments, especially in high-volume, target-driven contact centers.
• Strong understanding of sales methodologies, call center metrics, and customer lifecycle.
• Demonstrated ability to translate business goals into measurable learning outcomes.
• Excellent facilitation, coaching, and mentoring skills.
• Familiarity with Learning Management Systems (LMS), eLearning platforms, and digital content creation tools.
• Analytical mindset with experience in tracking training impact using data and dashboards.
• Exceptional communication, stakeholder management, and team leadership skills.
  

Preferred Attributes:

• Certifications in training delivery (e.g., TTT, NLP, Kirkpatrick Model, Instructional Design) are highly desirable.
• Experience working with global clients or multicultural environments is a plus.
• Strong command over spoken and written English