Responsibilities - Provide excellent customer service to guests by taking orders, answering questions about menu items, and making recommendations. Record guest orders accurately and relay them to the kitchen or bar staff. Ensure that special dietary requirements or requests are noted and communicated. Serve food and drinks to guests, adhering to the hotel's service standards, including proper etiquette and timing. Prepare and set tables for dining, ensuring that they are clean, well-arranged, and properly equipped with utensils, glassware, and napkins. Be knowledgeable about the menu items, including ingredients, preparation methods, and pricing, in order to answer guest inquiries. Suggest additional menu items, specials, or beverages to enhance the guest's dining experience and increase revenue. Present bills to guests, process payments, and provide change or receipts. Handle any billing inquiries or issues. Ensure that dining areas are clean, tidy, and well-maintained. Clear and reset tables for the next guests. Collaborate with kitchen staff, bartenders, and other service associates to ensure smooth and efficient food and beverage service. Address guest concerns, complaints, or requests promptly and professionally to ensure a positive dining experience. Assist with promoting special promotions, events, or new menu items to guests. Skills & Requirements: Hotel Management graduate education preferred. Pleasing personality and good communication skills. Computer dexterity: MS Office (Word, Excel, PPT). Prior relevant hospitality experience in position of application. Freshers are welcome. Show more Show less
ROLE AND RESPONSIBILITIES Planning, coordinating, directing, and monitoring the effectiveness of all food and beverage activities in the facility to meet the organization standards. Direct and coordinate food and beverage operations to ensure customer satisfaction and profitability. Ensure compliance with health, safety, and sanitation regulations. Monitor inventory levels and order supplies as needed to meet demand. Collaborate with chefs and kitchen staff to plan and execute menus. Handle customer complaints and feedback promptly and effectively. Analyze financial data to identify areas for cost reduction and operational improvement. Qualifications Bachelor's degree OR Diploma in Hotel Management Proven experience in the hospitality industry. Strong leadership and team management skills. In-depth knowledge of food and beverage operations and service standards. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle pressure. Strong problem-solving and decision-making abilities. Show more Show less
Responsibilities Meet and exceed sales targets Successfully create business from new and existing customer accounts Manage complex negotiations with senior-level executives Build rapport and establish long term relationships with customers Tracking sales performance against targets and identifying areas for improvement. Preparing and presenting sales reports to management. Analyzing competitor rates and market trends. Attending industry events and trade shows to promote the hotel. Maintaining and updating sales and marketing databases. Qualifications 3-4 years' carrying sales experience Experience and working knowledge of CRM systems Demonstrable track record of over-achieving quota Strong written and verbal communication skills
Responsibilities: Identify and assess future and current training needs through job analysis, career paths and consultation with line managers Draw an overall or individualised training and development plan that addresses needs and expectations Deploy a wide variety of training methods Conduct effective induction and orientation sessions Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices Qualifications: Bachelor's degree in HR, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer with relevant experience in hotel industry or any other industry.
As a valuable member of our kitchen team, you will be responsible for assisting in the preparation and cooking of a variety of dishes. You will meticulously follow recipes and presentation specifications to ensure that each dish meets our high standards. It is crucial that you maintain the highest levels of hygiene and safety in the kitchen at all times. Your role will involve preparing ingredients for cooking, which includes tasks such as washing, peeling, and chopping. You will also play a key part in keeping our kitchen clean and organized, creating a conducive work environment for yourself and your colleagues. Additionally, you will assist in inventory management and stock rotation to ensure that we always have the necessary ingredients on hand. Working alongside our senior chefs, you will have the opportunity to learn and develop your culinary skills. Your attention to detail will be essential in ensuring that all dishes are prepared to the highest standards. You will also be involved in the plating and presentation of dishes, contributing to the overall dining experience for our guests. Monitoring food stock levels will be part of your responsibilities, and you will need to place orders as needed to maintain adequate supplies. Your dedication to your work and willingness to collaborate with the team will be key to your success in this role.,
Responsibilities - Assists in VIP’s arrival and departure in the absence of guest relation officers. Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests. Gives the instructions to the Night Reception , during the high occupancy periods, regarding walk-in guests and release rooms blocked because of no-shows. Assists in handling room lock problems. Prepares and checks for VIP’s arrival and escorts guests to rooms. Coordinates with all departments concerned to maintain Front Office functions properly. Checks group department, fit and ensures switchboard makes appropriate wake-up calls. Handles guest complaints and other related problems and reports on the Assistant Manager’s logbook. Assists reception, business centre, cashier, concierge, and bell captain during they are busy. Answers guests’ inquiries, handles complaints, and attends to the needs of the guests. Approves and signs for allowances, rebates, etc., as required by Front Office Cashier. Authorises charges to be made for late departures and/or compliments on them. Promotes and maintains good public relations. Motivates and maintains good staff relations. Maintains and is guided by hotel policy on credit/lost and found hotel guest’s properties. Follows up on credit check report, and liaises with credit manager. To be responsible for front office operations during the absence of Front Office Manager. To discuss all matters that needed to be followed up with the next shift Reception Manager. Conducts and ensures the neat appearance of front office attendant as well as correct attitude and behaviour, discusses problems that are encountered on this point with the front office manager, assistant front office manager, and their shift leaders. Assigns and Approves Duty roster for all Front desk staff. Qualifications - Graduates with bachelor’s degree and/or diploma in hotel management. Required Skills - Candidates with relevant experience and preferably from hotel industry. Must be able to communicate in English writing and speaking and other languages are advantages. A good personality and charm are important to the Duty Manager in the way to represents himself on behalf of hotel management. Mail your CV's to hr2@raintreehotels.com/hrd@raintreehotels.com
As a valuable member of our team, you will play a crucial role in assisting in the preparation and cooking of dishes. This includes closely following recipes and presentation specifications to deliver high-quality meals to our customers. Your dedication to upholding the highest standards of hygiene and safety in the kitchen is essential to ensure a clean and safe working environment. Your responsibilities will involve preparing ingredients for cooking, which includes tasks such as washing, peeling, and chopping. It is important to maintain a clean and organized work environment to support efficient operations. Additionally, you will assist with inventory management and stock rotation to ensure the availability of ingredients for meal preparation. Collaborating closely with senior chefs, you will have the opportunity to learn and develop your culinary skills. Your attention to detail is key in ensuring that all dishes are prepared to the highest standards and that the plating and presentation of meals meet our quality expectations. Monitoring food stock levels and placing orders when necessary are also part of your responsibilities to support the smooth functioning of the kitchen. Your proactive approach and teamwork will contribute to the overall success of our culinary operations.,
As a Training and Development Specialist, your primary responsibility will be to identify and assess future and current training needs by conducting job analysis, career path evaluations, and consulting with line managers. Based on your findings, you will be creating comprehensive training and development plans that cater to the specific needs and expectations of individuals or groups within the organization. You will be utilizing a diverse range of training methods to deliver effective training sessions, including induction programs and orientation sessions for new hires. It will be crucial for you to continuously monitor and evaluate the effectiveness and success of training programs, as well as their return on investment (ROI), and provide regular reports on their progress. Managing the training budget will also fall under your purview, ensuring that resources are allocated efficiently to meet the training needs of the organization. Additionally, you will be responsible for providing ongoing development opportunities for employees, resolving any specific training-related issues that may arise, and customizing training programs as necessary to address individual or team requirements. In this role, it will be essential for you to stay abreast of training trends, developments, and best practices in the industry to ensure that the organization remains competitive and up-to-date with the latest training methodologies. To qualify for this position, you should hold a Bachelor's degree in HR, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major. Additionally, certification as a trainer and relevant experience in the hotel industry or any other industry will be advantageous in effectively fulfilling the responsibilities of this role.,
Company Description The Raintree Group of Hotels has established itself as a leader in the South Indian hospitality industry. With over 20 years of experience, the group operates two luxurious properties in Chennai, located at St. Mary's Road and Anna Salai. The Raintree Group offers diverse culinary experiences through its eight restaurants, featuring cuisines from around the world. We adhere to the philosophy that "Everything Matters," ensuring no detail is overlooked to provide our guests with the best possible experience. Role Description This is a full-time, on-site role for a Duty Manager at The Raintree Hotels in Chennai. The Duty Manager will be responsible for overseeing daily operations, ensuring guest satisfaction, managing staff, handling guest inquiries and complaints, maintaining safety and cleanliness standards, and coordinating with other departments to guarantee a seamless guest experience. Qualifications Experience in hospitality management, customer service, and guest relations Strong leadership, team management, and motivation skills Excellent communication, problem-solving, and decision-making skills Ability to handle and resolve conflicts effectively Knowledge of safety regulations and maintenance standards Proficiency in hotel management software and related tools Ability to work flexible hours, including weekends and holidays Bachelor’s degree in Hospitality Management, Business Administration, or related field
Responsibilities Manage the hotel's financial accounting, monitoring, and reporting systems Prepare regular financial summaries and detailed reports for management Formulate strategic and long-term business plans Conduct reviews and evaluations for cost-reduction opportunities Liaise with auditors to ensure annual monitoring is carried out Develop financial management mechanisms to minimize financial risk Supervise the preparation of all statutory and compliance filing Coordinate with other departments to support overall financial objectives Analyze and control expenditure and suggest improvements Oversee payroll and taxation processes Qualifications Bachelor’s degree in Finance, Accounting, or related field Minimum of 3-5 years of experience in financial management, preferably in the hospitality industry Strong knowledge of financial regulations and standards Experience with financial software and systems Skills Financial planning and analysis Budgeting and forecasting Financial reporting Regulatory compliance Strategic decision-making Cost reduction and efficiency improvement Auditing Payroll management Taxation
Responsibilities Preparation of Banquets Event Orders and responsible for ensuring they are issued and distributed in a timely fashion. Prepare all typed materials like proposals, contracts, change forms, and all other inter-departmental forms accurately. Distribute Daily Events reports to ensure communication with all internal departments throughout the hotel. Answer banquet and outdoor catering sales inquiries and route them to the appropriate sales manager for handling. Monitor all correspondence to ensure it meets with Hotel policy and procedures. Respond within 24 hours to any Group, checking space/rates in the system and communicating to the respective Manager for further follow-up. Work closely with the Banquet Manager to ensure all aspects of the event have been cost-effective and serviced both clients and hotel needs. Tour, inspect, and monitor banquet rooms and presentations. Respond to requests for proposals for small meetings/events including set-up, food and beverage needs, rooms, and audio-visual needs. Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service. Ensure accurate follow-up and communication both internally and to the guest/client. Qualifications Degree or diploma in hotel management or Degree in Business administration. Advanced computer skills – Knowledge of Hotel software / PMS or Sales + Catering software. Minimum 1 to 2 years work experience as a Sales Coordinator or Banquet coordinator in a luxury or full-service hotel required. Skills Excellent communication skills are necessary. Knowledgeable at negotiating and sales. Confident at presenting presentations.