Duty Manager

Responsibilities

• Assists in VIP’s arrival and departure in the absence of guest relation officers.
• Checks on registration cards of arriving guests and ensures all information should be filled on each card either by

  Guest

  Relation Officers or the guests.
• Gives the instructions to the Night

  Reception

  , during the high occupancy periods, regarding walk-in guests and release rooms blocked because of no-shows.
• Assists in handling room lock problems.
• Prepares and checks for VIP’s arrival and escorts guests to rooms.
• Coordinates with all departments concerned to maintain Front Office functions properly.
• Checks group department, fit and ensures switchboard makes appropriate wake-up calls.
• Handles guest complaints and other related problems and reports on the Assistant Manager’s logbook.
• Assists reception, business centre, cashier, concierge, and bell captain during they are busy.
• Answers guests’ inquiries, handles complaints, and attends to the needs of the guests.
• Approves and signs for allowances, rebates, etc., as required by Front Office Cashier.
• Authorises charges to be made for late departures and/or compliments on them.
• Promotes and maintains good public relations.
• Motivates and maintains good staff relations.
• Maintains and is guided by hotel policy on credit/lost and found hotel guest’s properties.
• Follows up on credit check report, and liaises with credit manager.
• To be responsible for front office operations during the absence of Front Office Manager.
• To discuss all matters that needed to be followed up with the next shift Reception Manager.
• Conducts and ensures the neat appearance of front office attendant as well as correct attitude and behaviour, discusses problems that are encountered on this point with the front office manager, assistant front office manager, and their shift leaders.
• Assigns and Approves Duty roster for all Front desk staff.

Qualifications

Required Skills -

Mail your CV's to hr2@raintreehotels.com/hrd@raintreehotels.com