Training Manager

Training Manager

Merlis Coimbatore is an elegant new luxury hotel set amidst 4 acres of serene landscapes, ideally located just 2 kilometers from Coimbatore International Airport. The hotel features 142 meticulously designed rooms, five premium dining outlets, and an array of world-class facilities, including two grand ballrooms, a spacious banquet lawn, and six well-equipped meeting rooms. For relaxation and wellness, guests can enjoy a state-of-the-art health club featuring a spa, gym, and swimming pool. Designed with versatility in mind, Merlis Coimbatore is the perfect destination for corporate MICE functions, large weddings, and distinctive residential-style gatherings that promise an unforgettable experience for every guest.

Duties and Responsibilities

Learning and Development Strategy

• Design and implement a comprehensive training strategy aligned with the hotel’s goals and brand philosophy.
• Identify departmental training needs through regular performance reviews and feedback sessions.
• Develop annual training calendars covering onboarding, technical skills, soft skills, and leadership development.

Training Design and Delivery

• Create engaging training modules using modern learning techniques and hospitality best practices.
• Conduct orientation programs for new hires to introduce them to the Merlis culture, values, and service standards.
• Facilitate in-house workshops, service excellence programs, and cross-training sessions across departments.
• Coordinate with external training consultants or institutes when specialized programs are required.

Performance Evaluation and Monitoring

• Track training effectiveness through assessments, mystery audits, and guest feedback.
• Maintain detailed training records, attendance logs, and evaluation reports for compliance and performance tracking.
• Collaborate with the HR department to align training outcomes with performance appraisals and promotions.

Leadership and Employee Engagement

• Coach supervisors and managers to enhance their leadership, communication, and coaching skills.
• Support employee development initiatives that improve morale, retention, and career growth.
• Promote a culture of continuous improvement and learning throughout the property.

Compliance and Brand Standards

• Ensure all training programs comply with brand standards, statutory requirements, and health & safety regulations.
• Keep updated on hospitality trends, service innovations, and global best practices to keep Merlis competitive.

Continuous Improvement

• Introduce innovative methods such as e-learning, simulations, and on-the-job coaching.
• Gather feedback from trainees and department heads to refine training content and delivery.
• Contribute to maintaining Merlis Coimbatore’s reputation as a benchmark for professional development and service excellence.