TL - Operations - Bangalore

Role Overview

As a Team Lead – Operations, you’ll lead a team of 15–25 Credit Advisors focused on

engaging with subscribed users, identifying repayment opportunities, and cross-selling tailored

financial solutions. Your team will drive the entire performance from converting leads to

maximizing repayments, while ensuring a seamless user experience.

This role blends sales ownership, operational execution, and performance analytics —

ideal for someone who thrives in fast-paced, high-accountability environments.

Key Responsibilities

? Team Leadership: Lead a sales-oriented team of credit advisors. Drive motivation,

performance, and coaching for daily, weekly, and monthly sales targets.

? Sales Execution: Oversee pitch quality, objection handling, conversion strategies, and

upselling/cross-selling of credit repayment tools and products.

? Revenue Strategy: Own the revenue funnel, improve efficiency, and reduce drop-offs

through real-time action.

? User Engagement: Strategize outreach efforts to maximize touchpoints and

conversions from our subscribed user base. Design scripts and selling frameworks with

the team.

? Data & Metrics: Track sales metrics such as contact-to-conversion ratio, revenue per

agent, AHT, talk time, and team productivity. Share daily reports and insights with

leadership.

? Collaboration: Work closely with Product, Finance, and Growth teams to align on sales

campaigns, resolve tech blockers, and implement real-time changes.

? Compliance & Process Adherence: Ensure adherence to process SLAs, customer

communication guidelines, and data handling best practices.

? Performance Reviews: Conduct weekly reviews with the team, flag low performers, and

implement incentive strategies to boost momentum.

What We’re Looking For

1–4 years of team handling experience in inside sales, fintech

Strong experience leading sales/target-driven teams

Excellent in pitching, objection handling, and user communication

Proficient in Excel and reporting tools; data-first mindset

High ownership, ability to operate under pressure, and hunger to deliver results

Prior experience in BFSI or fintech sales is preferred

Mandatory Skills

2–3 years of B2C Sales experience; (Direct consumer sales only – collections/recovery experience will not be considered)

Strong proficiency in MS Excel; (Including pivot tables, VLOOKUP, data analysis, and reporting)

Data-driven mindset; (Comfortable working with metrics and making data-based decisions)

Educational Background: Quantitative-focused degree with minimum 60% in 10th, 12th, and graduation.

Accepted degrees: B.Tech, B.Com, B.Sc, BBA (with specializations in Accounts, Economics, Mathematics, or Statistics