TL - Operations - Bangalore

Job Title: Team Lead Operations (Inside Sales | Fintech) Location: [Insert Location] Experience Required: 14 Years (Team Handling Experience) Industry Preference: Fintech / BFSI / Consumer Lending / Inside Sales Qualification: B.Tech / MBA Preferred Employment Type: Full Time Job Description Were looking for a dynamic Team Lead Operations to manage and grow a high-performing team of Credit Advisors. This role demands a blend of sales leadership, operational efficiency , and data-driven performance tracking to drive revenue and user engagement. You'll be responsible for converting leads, maximizing repayments, and cross-selling financial solutions—all while ensuring a seamless user experience in a fast-paced fintech environment. Key Responsibilities Team Leadership: Lead, mentor, and manage a team of 15–25 Credit Advisors to achieve daily, weekly, and monthly targets. Sales Execution: Monitor and improve pitch quality, objection handling, and upselling/cross-selling strategies. Revenue Ownership: Drive performance across the sales funnel—from outreach to conversion and repayment collection. User Engagement: Develop scripts and outreach frameworks to engage subscribed users and convert them effectively. Performance Tracking: Analyze sales metrics like contact-to-conversion ratio, revenue per agent, AHT, and talk time. Share actionable insights with leadership. Cross-Functional Collaboration: Work closely with Product, Finance, and Growth teams to resolve issues and implement sales campaigns. Compliance & Process Adherence: Ensure adherence to SLAs, communication guidelines, and data security standards. Reviews & Incentives: Conduct weekly team reviews, identify performance gaps, and implement incentive plans to drive motivation. Key Requirements 1–4 years of team handling experience in inside sales, fintech, or BFSI Proven ability to manage target-driven teams in a fast-paced environment Strong communication, objection handling, and conversion skills Proficient in Excel and sales reporting tools Data-first mindset with high ownership and execution focus Experience in credit, collections, or financial product sales is a plus Important Note: Interview Process 3 rounds of interview HR screening - Telephonic Round 1. First Round - Excel Round (Assignment would be given, candidate will be working on it while being on call) 2. Case Study Round - People Management Skills would be tested 3. Culture Fitment Round with HM