42 Ticket Handling Jobs - Page 2

Background Kaapi Machines is an industry leader into the B2B Coffee equipment space, servicing top F&B and corporate customers for 10+ years. It has now entered the B2C space with its sister company Somethings Brewing. SB is positioned to become a leader in the Home brewing segment. We are looking to convert coffee lovers into coffee brewers. Role & Responsibilities Here are the key expectations from the role: Inbound customer support Respond to all inbound post sales customer queries coming on all channels Coordinate with internal teams to solve for the customer’s problems Update the assigned ticket on Zoho Desk for the same Update the customer on the progress of their resolution Solve the ...

Service Desk Analyst - 3+ Years - Gurgaon An exciting opportunity for a skilled Service Desk Analyst with 3+ years of experience in IT Helpdesk/Service Desk environments. In this role, you will provide daily support across desktop hardware, operating systems, applications, cloud technologies, and identity management services. You will be the first point of contact for global clients, resolving technical issues, troubleshooting incidents, and ensuring seamless IT operations. Location: Gurgaon Your Future Employer: A globally renowned leader in providing cutting-edge consulting solutions to businesses across industries. We are committed to diversity, inclusion, and empowering our employees wit...

Job Title: Customer Support Executive Location: Hyderabad Type: Full-time/Shifts Experience: 1- 2 years Key Responsibilities: - Handle customer queries via chat, call, and WhatsApp across B2C, B2B, and TPL models • Provide timely resolution for both sales and service-related concerns • Track open support tickets and follow up until closure • Maintain accurate customer records and dispositions in CercleOS • Adhere to the escalation matrix as needed Requirements: • Strong communication skills in English, Hindi, and Telugu (preferred) • High levels of empathy and patience in handling diverse customers • Good typing speed and familiarity with chat tools (e.g., Gallabox) • Willingness to work in ...

Respond to customer queries via phone, email, and chat in a timely and professional manner Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution Maintain accurate records of customer interactions and transactions using CRM tools Identify and escalate priority issues to the appropriate teams when needed Provide product/service information to customers and guide them on how to use it Ensure customer satisfaction and deliver a consistent support experience Collaborate with internal teams to improve customer experience and process efficiency Meet performance metrics such as response time, resolution time, and CSAT scores

As a member of our team, you will be responsible for maintaining and updating HR data to ensure its accuracy and timeliness. This includes performing regular data check-ups, cleaning up inconsistencies, and collaborating with local HR teams to enhance the overall quality of HR data. Additionally, you will be tasked with updating the organizational structure in the HR system, which includes department structure, public holidays, regions, and more. You will also provide support to HR teams in various countries with their administrative tasks as per the agreed scope and manuals. Handling and resolving HR central tickets and preparing basic HR reports on demand will also be part of your responsi...

As an Associate/Associate 2 at PwC Accelerations Centers in India, you are a reliable team player expected to adapt to a fast-paced environment working with diverse clients and team members. Your role involves taking ownership, delivering quality work, and driving value for clients. Every experience presents an opportunity for learning and growth, helping you build your brand and open doors to more opportunities within the Firm. Your responsibilities include consistently demonstrating individual initiative, managing Workday data, handling tickets, updating Workday with relevant information from reports/tickets, and any other tasks assigned by the HC Ops Manager. To excel in this role, you ar...

Job Title : - Service Sales Coordinator Location :- Ernakulam No.of positions :- 01 Key responsibilities :- To prepare accurate daily, weekly, and yearly service reports. Effective follow up with vendors, interdepartmental teams and customers. Manage multiple service requests and meet reporting deadlines efficiently. Resolve customer issues, manage escalations and maintaining positive relationships. Requirements :- Any bachelor's degree 1-2 years of proven experience Proficient in MS office (Advanced Excel) & SAP. Familiarity with CRM tools, email tools and cloud platforms. Basic knowledge of service workflows and ticket handling procedures. Strong verbal and written communication Interested...

Company: Aspirare Communications Pvt. Ltd. Job Overview: We are hiring skilled and proactive L1 & L2 Network Support Engineers to join our growing team. The candidates will be responsible for monitoring, troubleshooting, and resolving network-related issues in a telecom enterprise environment. The role involves working closely with enterprise clients, ensuring network uptime, and delivering high-quality technical support. Key Responsibilities: L1 Support: Monitor network links and systems to identify faults or outages. Handle and resolve customer support tickets related to broadband, leased line, and ILL issues. Perform basic troubleshooting for switches, routers, and connectivity issues. Es...

GENPACT Process: HRO Job Description: Ticketing Helpdesk, resolving emp queries related to Tax or payrolls. HR Back Office Salary up to 5.00 LPA Experience - 2 to 5 Years Shifts : Only Night Shift - 5 Days working Two-way cab facility Required Candidate profile International Voice Process- Should have good communication skills in English Ready to work in US Shifts

Roles and Responsibilities Manage customer queries through various channels (email, chat, phone) to ensure timely resolution. Handle escalations effectively by identifying root causes and implementing solutions. Analyze sales data using advanced excel skills to identify trends and areas for improvement. Develop reports and dashboards to track key performance indicators (KPIs) such as customer satisfaction ratings. Collaborate with cross-functional teams to resolve complex issues related to order management. Desired Candidate Profile 2-4 years of experience in a similar role with expertise in CRM tools like Zoho CRM or Salesforce CRM. Advanced proficiency in English language with excellent co...

Role Overview The Customer Service Associate will play a pivotal role in monitoring and managing AV systems. This position is ideal for individuals with a non-technical academic background (e.g., BCom, BA) who have a strong inclination toward technology and are eager to learn. The Customer Service Associate will ensure the smooth functioning of systems by troubleshooting issues, coordinating resolutions, and maintaining communication with stakeholders. Key Responsibilities System Monitoring & Troubleshooting : Monitor AV systems in real-time using NOC dashboards to identify performance issues. Diagnose basic technical problems and escalate complex issues to technical teams. Maintain accurate...

Role Accountabilities (What is this role responsible for delivering?) Performs the day-to-day execution of tasks assigned to the Process Teams that includes one or more of the following (but not limited to) Support Ticket Handling/Management (Email, Phone, Live/Web-Chat). Execution & handling of Export & Import Shipment documentation related tasks. Execution & handling of Export & Import Vessel Reconciliation. Execution & handling of Rate Audit. Prior experience in shipping operations desirable. Execution & handling of DG Shipment. Rate/Contract, Filing, Billing & Vendor/Partner Onboarding. Responsible for adhering to defined processes. Accountable for achieving customer satisfaction on case...

Company :- Sugarfit Profile :- Customer Support Experience :- 1-4 years in Customer Support dept Salary:- Upto 4.5 LPA Location :- HSR Layout, Bangalore. Work Timings:- 7am to 4pm and 12pm to 9pm (rotational shifts) Note:- There is only face to face interview for this role so we prefer someone who has experience working in Operations or Customer Support and currently living in Bangalore, also able to join us immediately. About Sugarfit- Founded in 2021, Sugarfit provides a Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic heal...

Job Summary: We are looking for an experienced and skilled L1& L2 Desktop Support Engineer to provide second-level support for hardware, software, and networking issues. This role involves resolving escalated tickets from L1 support and directly supporting end-users in troubleshooting complex desktop-related problems. Key Responsibilities: Handle escalations from L1 support and resolve moderately complex technical issues. Provide advanced troubleshooting for desktop/laptop hardware, OS (Windows/macOS), printers, and mobile devices. Support software installations, upgrades, and patch management. Configure and manage user accounts, permissions, and group policies via Active Directory. Troubles...

Job description: About the Role We are seeking a detail-oriented Maintenance Associate to join our UK property management team. Working from the office , you will coordinate maintenance activities and manage property maintenance tickets for our UK portfolio. This role is perfect for someone who enjoys solving practical problems and has a DIY mindset, even if they don't have formal property management experience. Key Responsibilities : Communication & Relationship Management : Regular communication with tenants to understand and update on maintenance issues Liaise with landlords regarding property maintenance needs and approvals Build and maintain positive relationships with tenants, landlord...

We are hiring for Sr. HR Executive Experience - 1-5 Years Location - Noida Skill Set - Query resolution, Ticket handling, Onboarding, Induction. 1. JOB CONTEXT AND KEY ACCOUNTABILITIES: Jubilant FoodWorks is amidst transformation & expansion which will fuel the next level of growth and this creates both challenges and opportunities. While JFL is the largest QSR in the sub-continent, it is set to double in scale & size with a vision towards becoming a Multi Business, Multi Product, Multi Country Operations. Your primary focus is to be part of HR Shared Services Team and to manage day to day transaction in Helpdesk and HRIS system. • Managing helpdesk and provide resolution to the queries with...

Job Requirements Around 3 years of experience Diploma or Degree with good communication skills Good understanding of work/support environment Good experience in installation and troubleshooting of desktops/laptops, printers Good experience on installation of Windows XP and MS-Office Knowledge of Windows Domain, Servers, DHCP and DNS Installation and troubleshooting of Antivirus software Good knowledge on outlook client Good experience on installation of desktops/laptops, printers Asset / Inventory management Deliverables All Desktop Problems ( Hardware and Software) Monitoring Antivirus and Systems Performance Troubleshooting, Diagnosing malfunctions in the operation of hardware and software...