Posted:1 week ago|
Platform:
Work from Office
Full Time
Wintel L1 Basic Support / Monitoring
1. System Monitoring – Monitor server health, performance, and availability. 2. Ticket Handling – Log, categorize, and prioritize incidents using ITSM tools. 3. Basic Troubleshooting – Resolve login, printer access, mapped drives, and account lockouts. 4. Active Directory Tasks – Unlock user accounts, reset passwords, basic user/group changes. 5. Daily Checks – Perform server health checks (CPU, memory, disk space). 6. Patch Status Check – Verify if patches are applied; escalate if needed. 7. Backup Verification – Check backup job status and escalate failures. 8. Reboot Requests – Assist with planned or emergency server reboots. 9. Asset Documentation – Update server inventory and logs. 10. Escalation – Escalate complex issues to L2 with proper documentation.
Backup & Storage – L1 (Monitoring & Basic Operations)
1. Daily Backup Monitoring – Check the status of backup jobs and report failures. 2. Ticket Management – Log, track, and update incidents or service requests in the ITSM tool. 3. Tape Handling – Perform physical tape mounting, labeling, rotation, and vaulting. 4. Basic Restore Requests – Initiate restore jobs as per standard procedures. 5. Report Generation – Prepare daily/weekly backup status and capacity reports. 6. Alert Monitoring – Monitor alerts from backup tools (e.g., NetBackup, Veeam, Commvault) and escalate as needed. 7. Drive Health Checks – Monitor backup hardware status like tape drives and disk libraries. 8. Catalog Jobs – Perform basic cataloging tasks or escalate if issues are found. 9. Media Management – Track tape/media movement and labeling based on retention policies. 10. Escalation – Escalate failed jobs or issues to L2/L3 with necessary logs and details.
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