About the job: Key responsibilities: 1. Conduct in-depth research on trends, technologies, and best practices in the EdTech industry. 2. Analyze market data, competitor strategies, and learner preferences to identify opportunities for content enhancement and innovation. 3. Develop scripts and storyboards for video-based learning modules, ensuring alignment with learning objectives and audience needs. 4. Conduct on-camera presentations and demonstrations as needed, demonstrating proficiency in conveying complex concepts clearly and concisely. Who can apply: Only those candidates can apply who: Salary: ₹ 2,80,000 - 3,50,000 /year Experience: 0 year(s) Deadline: 2025-05-28 23:59:59 Other perks: Informal dress code, 5 days a week, Health Insurance Skills required: Content Writing, Presentation skills, Videography, Video Making, Canva, Anchoring, Research and Analytics and Effective Communication Other Requirements: 1. Graduation in Mass communication 2. Prefered Journalism About Company: ZaranTech is a live and interactive e-learning platform that is revolutionizing professional online education. We offer instructor-led courses supported by online resources, along with 24x7 on-demand support. We provide the flexibility to learn at their own time and location, even from their mobile devices. ZaranTech courses are specially curated by experts who monitor the IT industry with a hawk's eye, respond to expectations, changes, and requirements from the industry, and incorporate them into our courses.
As a Tech Support Executive at ZaranTech, your role will involve providing support for enrolled students, addressing various technical issues related to LMS, Google apps, Zoom, and server/tenant support. You will be responsible for resolving tickets raised by students within 24 hours, troubleshooting common user problems in real-time, escalating critical issues to the technical team, and maintaining ownership of incidents until resolution. Additionally, you will be required to communicate effectively with customers, collaborate with sales/chat coordinators, and report daily to your Lead on issue statuses. Key Responsibilities: - Daily resolution of tickets raised by students with a turnaround time of less than 24 hours - Solve basic user problems in real time, including software functionality, data communication, installation issues, etc. - Escalate top priority issues to the technical staff and participate in troubleshooting technical problems - Maintain ownership of issues until resolution, adhering to SLAs - Act as the front-line technical contact for customer interactions - Collaborate closely with sales/chat coordinators and escalate for technical or business emergencies - Report daily to your Lead on any issues and statuses Qualifications Required: - Minimum 2 to 5 years of experience as a Technical Support Executive handling tickets - Good English communication skills - Comfortable in making outgoing calls to resolve issues - Willingness to work in rotational shifts - Preferred: Prior knowledge of Google Apps (Gmail, Google Drive, Google Sites), Zoom, and experience working in an Edtech firm Location: Domlur, Bangalore CTC: As per market standards ZaranTech offers several benefits to its employees, including: - Medical Insurance for Individual and Family through Oriental Insurance - Direct deposit of salary to Bank account - Earn 1.5 days of vacation every month - Travel Allowance based on your profile - Overtime paid at 1.25 times upon approval - Comp off benefits - PF benefits with 100% Employer matching - Holidays followed as per the USA calendar Join ZaranTech and be a part of a global Edtech company dedicated to providing high-quality training in IT technologies.,
You will be responsible for the following: - Attending to the leads on the CRM and updating notes daily. - Making outbound calls to individuals/corporations and selling our Online IT training program (knowledge of computers/web a must). - Follow ups thru Emails, Calls, and SMS. Will go through rigorous training about the product. - Making "Cold call" to leads if required. Explain and Educate them on the training & certification programs and determine candidate qualifications by interviewing applicants; analyzing responses; verifying references. - Communicate with prospect leads and trainers on a daily basis. Qualifications required: - Minimum 2 to 5 years of experience in Inside Sales and Marketing or BPO preferred. - Experience no bar for a suitable candidate. - Must have good Sales skills and Excellent English communication skills. - Must be comfortable in making cold calls. - Must be willing to work in Morning shifts which will be 10:00 AM - 7:00 PM IST. ZaranTech is a USA based Global e-learning Company providing focused Individual and Corporate training in Niche IT technologies. With Sr. expert trainers having 10+ years of real-time experience, we offer Role-based training compared to Product based training methodology. Most training programs are delivered Online through Instructor Led and Self-Paced modes. Benefits offered: - Salary directly deposited to Bank account - You earn 1.5 days of vacation every month - Travel Allowance dependent on your profile - OverTime 1.25 times paid upon Approval - Comp off benefits - Attractive Incentives and Commissions - PF benefits with 100% Employer matching - Holidays followed as per USA calendar - Transportation - Pick-up and Drop-off facility at no cost for Approved employees - Great Referral bonus program - Learn many new technologies and enhance your skills - All training Courses offered to Employees for Free - Great opportunity for growth within the company within other departments for exemplary employees - Feel Good at work - Great fun work environment with a lot of employee engagement activities Location: Domlur, Bangalore Work hours: INDIA Shift (10:00 AM - 7:00 PM IST) CTC: As per market and company standards and Very attractive Incentives. As much as double your Salary.,