Role Overview: We are seeking a dedicated and customer-focused professional to join our team as the Head of Automation After-Sales. This role will be responsible for managing the after-sales service and support for our automation solutions, ensuring ongoing customer satisfaction and maximizing the value delivered to our clients. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships with customers post-sale, serving as their primary point of contact for service inquiries, support requests, and escalations. Issue Resolution: Oversee the resolution of technical issues and customer concerns related to automation solutions, coordinating with internal teams and external partners to ensure timely and effective resolution. Service Enhancement: Identify opportunities to enhance the after-sales service experience, such as implementing proactive maintenance programs, developing self-service resources, and providing training to customers. Customer Feedback: Gather feedback from customers regarding their experience with automation solutions and after-sales support, leveraging insights to drive continuous improvement initiatives. Cross-Functional Collaboration: Collaborate closely with sales, product development, and operations teams to ensure alignment on customer needs and expectations and facilitate seamless transitions from sales to after-sales support. Performance Tracking: Monitor and analyse key performance metrics related to after-sales service, such as response times, resolution rates, and customer satisfaction scores, and implement strategies to drive improvement. Requirements: Bachelor's degree in Business Administration, Engineering, or related field; advanced degree or equivalent experience preferred. Proven experience in a customer-facing role, with a focus on after-sales service and support, preferably in the automation or technology industry. Strong technical aptitude and understanding of automation technologies, including IoT, sensors, and control systems. Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences and build rapport with customers. Strong problem-solving and decision-making abilities, with a customer-centric approach to issue resolution and service delivery. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously. Why Join Us: Opportunity to play a key role in ensuring ongoing customer satisfaction and maximizing the value delivered by our automation solutions. Collaborative and supportive work environment that values innovation, teamwork, and continuous improvement. Competitive salary and benefits package, including opportunities for professional development and career advancement. Chance to make a meaningful impact by helping businesses optimize energy consumption, reduce costs, and achieve sustainability goals. “If you are a customer-focused professional with a passion for delivering exceptional after-sales service and support, we want to hear from you! Please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for the role of Head of Automation After-Sales at Smart Joules.” Show more Show less
About Smart Joules: Smart Joules is a pioneering energy efficiency company committed to eliminating energy waste through intelligent automation and data-driven solutions. Our in-house IoT-based BMS platform, DeJoule , has been deployed across major hospitals, industries, and commercial buildings to enable sustained energy savings. As we scale rapidly, we’re looking for a high-performing After-Sales Lead to ensure exceptional post-commissioning performance and customer satisfaction across all our sites. Role Summary: The After-Sales Lead – Automation will be responsible for managing the service and maintenance of Building Management Systems (BMS) and IoT-based automation systems across a multi-city portfolio. You will oversee a team of regional Service Engineers, ensure technical KPIs like Automation Uptime , Data Quality Index (DQI) , and Savings through Automation are consistently met, and drive service-related revenues. This is a performance-driven, cross-functional role demanding a blend of technical expertise, customer handling, and leadership skills. Key Responsibilities: Service Delivery & Performance Management: Lead the service and maintenance function for all BMS and IoT automation systems across deployed sites. Ensure Automation Uptime , DQI , and energy savings targets are met consistently. Drive proactive maintenance, bug resolution, and continuous improvement practices to maximize system reliability. Team Leadership & Coordination: Manage and mentor a team of Service Engineers located in different cities. Monitor regional workloads and service execution to ensure optimal deployment of resources. Review KPIs for each site and team member, and drive accountability and ownership. Customer Engagement & Retention: Maintain regular communication with key facility and engineering stakeholders across client sites. Address escalations and ensure rapid closure of service requests. Conduct periodic reviews with clients to demonstrate automation performance, identify pain points, and propose enhancements. Revenue Growth from Service: Identify opportunities for annual maintenance contracts (AMCs) , paid upgrades, and value-added services. Drive service revenue targets through existing client engagement and upselling initiatives. Process Excellence & Reporting: Define and implement SOPs for service workflows, ticketing, preventive maintenance, and documentation. Maintain structured reporting on uptime, energy savings, SLA compliance, and revenue tracking. Coordinate with the Product and Projects teams to relay field insights for product improvement and standardization. Top expectations from this role : 1. Deliver High System Performance and Uptime Ensure that all deployed BMS and IoT systems consistently meet performance benchmarks such as Automation Uptime > 95% , Data Quality Index (DQI) > 90% , and energy savings targets . Implement proactive maintenance, remote diagnostics, and service protocols to minimize downtime and maximize reliability. 2. Lead and Scale a High-Performing Service Team Manage and mentor a geographically distributed team of Service Engineers across key cities. Build strong ownership within the team by tracking KPIs, ensuring SLA compliance, and driving timely ticket closures and preventive maintenance activities. 3. Drive Customer Satisfaction and Service Revenue Growth Strengthen client relationships by delivering measurable outcomes, handling escalations effectively, and providing performance insights through structured reviews. Identify and execute upselling and AMC opportunities to meet service revenue targets and contribute to overall business growth. Key Performance Indicators (KPIs): Automation Uptime (%) Data Quality Index (DQI) Energy Savings Achieved through Automation Ticket Closure SLA Adherence Customer Satisfaction (CSAT/NPS) Service Revenue Target Achievement Qualifications: Bachelor’s degree in Engineering (Electrical, Electronics, Instrumentation, Mechanical). 6–10 years of experience in BMS or IoT-based system maintenance , with at least 2 years in a leadership or supervisory role. Hands-on knowledge of BMS platforms, HVAC controls, sensors, and networking fundamentals. Experience in managing cross-location service teams is a must. Exposure to energy efficiency or building automation applications is highly desirable. Desired Skills: Strong analytical and problem-solving abilities. Excellent people management, communication, and stakeholder handling skills. Proficiency in service ticketing systems, reporting tools, and Excel. High ownership mindset and ability to drive measurable outcomes. What We Offer: A mission-driven organization with strong growth in clean-tech and energy efficiency. Competitive compensation, with variable incentives linked to performance. Exposure to next-gen automation platforms and energy-saving technologies. Opportunity to lead a national service function and grow into senior leadership roles. Show more Show less
At least 7-8+ Years of experience in operations and maintenance of HVAC in commercial buildings Seasoned Leader with core expertise in HVAC Operations & Maintenance and executed projects to keep enhancing the operational efficiency. Responsible for the design and reviewing the SOPs, standard practices including for HSE across the Operations organization and ensuring adherence of preventative maintenance. Customer Relationship Providing meaningful opportunities for Site Energy Engineers and Site Electricians from various sites to interact with each other to build empathy and support. Keeping client engineering teams updated and satisfied, and informed about their own contractual commitments towards Smart Joules. Managing site works of vendors and contractors. Conduct and/or help the Site Energy Engineer conduct small scale events and trainings on energy efficiency at client site Operations Setting daily energy savings targets based on weekly and monthly targets given by Senior Managers and enabling Site Energy Engineers to achieve the intended results. Executing periodic audits at our client sites to ensure our ECMs are performing as intended, and with the intention of discovering additional ECMs Providing constant support to Site Energy Engineers to ensure end-use assets and systems are performing efficiently. Take up the activities necessary to ensure achievement of the person-specific or department specific OKRs. Responsible for ensuring the commitments to our clients on the savings front, the upkeep of the assets and client relationship. Overseeing the preventive maintenance and upkeep of the assets across the sites and guiding the team where there are chronic breakdowns. Collaborate with the Analytics & Central design team to find newer operations ECMs to generate further energy savings. Maintenance Managing execution of maintenance schedules prepared by Sr. Manager in coordination with Site Energy Engineers, contractors, vendors, and clients. Handling inventory management at sites efficiently, ensuring the availability of critical spares. Ensure the spares/consumables procured for maintenance activities are the best cost without compromising on quality. Ensuring vendors are executing all works under AMCs and Warranties in a timely and high-quality manner. Ensuring the data related to maintenance budget estimation is prepared and shared as and when required. Ensuring the maintenance is carried out within the allocated budget. Share all information related to critical breakdowns and client communication with the sr. management. Support the Site Engineers to address all breakdowns. Documentation Presenting and explaining monthly reports to clients to help them appreciate our work. Maintaining all site documentation as per Smart Joules standards. Regularly documenting and sharing best practices and success stories from all sites with other Energy Managers and Site Energy Engineers. Leadership Contributions to regional planning in line with our goals and plans. Mentor and help the SEEs in undergoing training and technical development. Ensure the SEEs attend the training sessions organized by Smart Joules.
Responsible for the design and reviewing the SOPs, standard practices including for HSE across the Operations organization and ensuring adherence of preventative maintenance. Providing meaningful opportunities for Site Energy Engineers and Site Electricians from various sites to interact with each other to build empathy and support. Keeping client engineering teams updated and satisfied, and informed about their own contractual commitments towards Smart Joules. Managing site works of vendors and contractors. Conduct and/or help the Site Energy Engineer conduct small scale events and trainings on energy efficiency at client site Setting daily energy savings targets based on weekly and monthly targets given by Senior Managers and enabling Site Energy Engineers to achieve the intended results. Executing periodic audits at our client sites to ensure our ECMs are performing as intended, and with the intention of discovering additional ECMs Providing constant support to Site Energy Engineers to ensure end-use assets and systems are performing efficiently. Take up the activities necessary to ensure achievement of the person-specific or department specific OKRs. Confidentiality Responsible for ensuring the commitments to our clients on the savings front, the upkeep of the assets and client relationship. Overseeing the preventive maintenance and upkeep of the assets across the sites and guiding the team where there are chronic breakdowns. Collaborate with the Analytics & Central design team to find newer operations ECMs to generate further energy savings. Maintenance Managing execution of maintenance schedules prepared by Sr. Manager in coordination with Site Energy Engineers, contractors, vendors, and clients. Handling inventory management at sites efficiently, ensuring the availability of critical spares. Ensure the spares/consumables procured for maintenance activities are the best cost without compromising on quality. Ensuring vendors are executing all works under AMCs and Warranties in a timely and high-quality manner. Ensuring the data related to maintenance budget estimation is prepared and shared as and when required. Ensuring the maintenance is carried out within the allocated budget. Share all information related to critical breakdowns and client communication with the sr. management. Support the Site Engineers to address all breakdowns. Presenting and explaining monthly reports to clients to help them appreciate our work. Maintaining all site documentation as per Smart Joules standards. Regularly documenting and sharing best practices and success stories from all sites with other Energy Managers and Site Energy Engineers. Leadership Contributions to regional planning in line with our goals and plans. Mentor and help the SEEs in undergoing training and technical development. Ensure the SEEs attend the training sessions organized by Smart Joules.
About Smart Joules: Smart Joules is a pioneering energy efficiency company committed to eliminating energy waste through intelligent automation and data-driven solutions. Our in-house IoT-based BMS platform, DeJoule , has been deployed across major hospitals, industries, and commercial buildings to enable sustained energy savings. As we scale rapidly, we’re looking for a high-performing After-Sales Lead to ensure exceptional post-commissioning performance and customer satisfaction across all our sites. Role Summary: Lead - Service & Maintenance (Automation) will be responsible for managing the service and maintenance of Building Management Systems (BMS) and IoT-based automation systems across a multi-city portfolio. You will oversee a team of regional Service Engineers, ensure technical KPIs like Automation Uptime, Data Quality Index (DQI), and Savings through Automation are consistently met, and drive service-related revenues. This is a performance-driven, cross-functional role demanding a blend of technical expertise, customer handling, and leadership skills. Key Responsibilities: Service Delivery & Performance Management: Lead the service and maintenance function for all BMS and IoT automation systems across deployed sites. Ensure Automation Uptime, DQI, and energy savings targets are met consistently. Drive proactive maintenance, bug resolution, and continuous improvement practices to maximize system reliability. Team Leadership & Coordination: Manage and mentor a team of Service Engineers located in different cities. Monitor regional workloads and service execution to ensure optimal deployment of resources. Review KPIs for each site and team member, and drive accountability and ownership. Customer Engagement & Retention: Maintain regular communication with key facility and engineering stakeholders across client sites. Address escalations and ensure rapid closure of service requests. Conduct periodic reviews with clients to demonstrate automation performance, identify pain points, and propose enhancements. Revenue Growth from Service: Identify opportunities for annual maintenance contracts (AMCs), paid upgrades, and value-added services. Drive service revenue targets through existing client engagement and upselling initiatives. Process Excellence & Reporting: Define and implement SOPs for service workflows, ticketing, preventive maintenance, and documentation. Maintain structured reporting on uptime, energy savings, SLA compliance, and revenue tracking. Coordinate with the Product and Projects teams to relay field insights for product improvement and standardization. Top expectations from this role : 1. Deliver High System Performance and Uptime Ensure that all deployed BMS and IoT systems consistently meet performance benchmarks such as Automation Uptime > 95%, Data Quality Index (DQI) > 90%, and energy savings targets. Implement proactive maintenance, remote diagnostics, and service protocols to minimize downtime and maximize reliability. 2. Lead and Scale a High-Performing Service Team Manage and mentor a geographically distributed team of Service Engineers across key cities. Build strong ownership within the team by tracking KPIs, ensuring SLA compliance, and driving timely ticket closures and preventive maintenance activities. 3. Drive Customer Satisfaction and Service Revenue Growth Strengthen client relationships by delivering measurable outcomes, handling escalations effectively, and providing performance insights through structured reviews. Identify and execute upselling and AMC opportunities to meet service revenue targets and contribute to overall business growth. Key Performance Indicators (KPIs): Automation Uptime (%) Data Quality Index (DQI) Energy Savings Achieved through Automation Ticket Closure SLA Adherence Customer Satisfaction (CSAT/NPS) Service Revenue Target Achievement Qualifications: Bachelor’s degree in Engineering (Electrical, Electronics, Instrumentation, Mechanical). 6–10 years of experience in BMS or IoT-based system maintenance, with at least 2 years in a leadership or supervisory role. Hands-on knowledge of BMS platforms, HVAC controls, sensors, and networking fundamentals. Experience in managing cross-location service teams is a must. Exposure to energy efficiency or building automation applications is highly desirable. Desired Skills: Strong analytical and problem-solving abilities. Excellent people management, communication, and stakeholder handling skills. Proficiency in service ticketing systems, reporting tools, and Excel. High ownership mindset and ability to drive measurable outcomes. What We Offer: A mission-driven organization with strong growth in clean-tech and energy efficiency. Competitive compensation, with variable incentives linked to performance. Exposure to next-gen automation platforms and energy-saving technologies. Opportunity to lead a national service function and grow into senior leadership roles. Show more Show less
At Smart Joules , we are dedicated to providing continuous innovation and data driven solutions that empowers organizations to achieve sustainability goals while significantly reducing energy costs. We are seeking a dedicated and customer-focused professional to join our team as the Head of Engineering . The Head of Engineering will be responsible for driving the evolution of our technology platform (DeJoule) to make continuous energy optimization simple and profitable at scale. DeJoule is designed on the latest IOT and web technologies with Machine Learning to continuously identify and correct for hidden inefficiencies in dynamic energy systems such as air conditioning and compressed air. We are looking to scale deployment and build new capabilities in data-driven intelligence and continuous optimization through full automation. In this role You will engage deeply with Smart Joules’ leadership and management team and customers to connect our software and its capabilities to our mission. This role involves leading a team of engineers, collaborating with cross-functional teams, and ensuring the successful delivery of high-quality products and solutions. The ideal candidate will have a strong technical background, excellent leadership skills, and a passion for innovation. Key Responsibilities of the role will include: ● Build DeJoule into a product that can outcompete any other globally on automatic and continuous performance optimization at scale, user engagement and cost. ● Recruit, lead and Inspire India’s #1 energy tech team. Manage the engineering team, fostering a culture of innovation, collaboration, and continuous improvement. ● Develop and implement engineering strategies and processes that align with the company's goals and objectives. ● Oversee the design, development, and delivery of energy optimization solutions and products. ● Collaborate with other departments (e.g., product, sales, marketing) to ensure seamless integration and delivery of projects. ● Monitor and manage project timelines, budgets, and resources to ensure successful project completion. ● Stay up-to-date with emerging technologies and trends in the energy sector to drive innovation within the company. ● Implement and maintain quality assurance processes to ensure the highest level of product quality and reliability. The Ideal candidate will have a proven track record with a strong background of successfully leading engineering teams and delivering complex projects in a fast-paced, dynamic environment. Specific requirements include: ● 10+ years of experience in engineering roles, with at least 3 years in a leadership or management position. Excellent leadership, communication, and interpersonal skills. ● Strong technical background with experience in scalable software development with mastery in System Design and Architecture, Database Administration, Data Structures and Algorithms, Javascript frameworks (Angular.js, Node.js), AWS managed services (SNS,SQS, IoT core, DynamoDB, Lambdas, Kinesis and others), Python and related technologies. ● Familiarity with AI, and machine learning technologies. Bonus points for : ● Experience working in a start-up or in start-up-like conditions with volatility, uncertainty, complexity and ambiguity. ● Work experience in HVAC or Allied Industries Why Join us? ● The technology we build together will save 30% of the energy consumed in India’s most prominent buildings and factories that stand today and in the future, and will displace the largest multi-nationals currently dominating the Indian and other developing market. ● Collaborative and supportive work environment that values innovation, teamwork, and continuous improvement. ● Competitive salary and benefits package, including opportunities for professional development and career advancement. ● Chance to make a meaningful impact by helping businesses optimize energy consumption, reduce costs, and achieve sustainability goals. Show more Show less
Hiring Regional Operations Manager for the West region. This individual will oversee Ops & Maintenance for all sites in Mumbai, Nashik, Navi Mumbai and any upcoming sites. Key Responsibilities of the role will include: ● Operational Leadership: Develop and execute a comprehensive operational strategy across all regional sites (East, West, North), ensuring alignment with Smart Joules' overall business objectives and long-term vision. ● High-Performance Team Leadership: Lead, mentor, and inspire Smart Joules’ multi-city maintenance and site energy management teams (currently 12 members across 9 cities, rapidly expanding). Foster a culture of accountability, innovation, and continuous improvement, ensuring the team's professional growth and adherence to Smart Joules' Core Values and Company Policies. ● Process Optimization & Digital Transformation: Drive initiatives for process and operational excellence. Oversee the successful adoption and optimization of digital tools, including DeJoule, to enhance efficiency, data accuracy, and operational workflows. Proactively identify opportunities for automation and technological integration. ● Client Relations: Call each client at least once per month as a regular practice to ensure Smart Joules discovers all client needs and desires and gives a timely and appropriate response. Invoicing: Ensure site energy managers keep track of all additions, subtractions and other changes at our client sites that impact energy consumption patterns. Deliver all necessary information every month (energy bills and consumption details, Adjustments notes, photos, work details, etc.) in a timely manner to Smart Joules’ finance department and submit hard copies to clients on time without fail. ● Standardization & Governance: Oversee the implementation and rigorous adherence to Smart Joules’ Standard Operating, Maintenance, and Protocols across all sites. Periodically review, refine, and improve these procedures in close coordination with site energy managers and the COO, ensuring best-in-class operational standards. ● Energy Savings Leadership & Innovation: Drive the comprehensive strategy for tracking, analyzing, and significantly increasing energy savings across all client sites. Oversee detailed daily, weekly, and monthly monitoring of energy consumption, ensuring a deep understanding of each building’s energy consumption patterns and key causes of fluctuations. ● Executive Reporting & Analysis: Ensure the delivery of high-quality, insightful reports from the operations department. This includes overseeing daily energy savings reports, comprehensive weekly maintenance and savings reports, and detailed monthly reports for both internal strategic discussions and external client presentations. ● Financial Operations Coordination: Ensure site energy managers meticulously track all additions, subtractions, and changes at client sites impacting energy consumption. Guarantee the timely and accurate submission of all necessary financial information (energy bills, consumption details, adjustment notes, photos, work details, etc.) to Smart Joules’ finance department, and ensure hard copies are delivered to clients without fail. The Ideal candidate will have ● At-least 10 years of work experience in senior maintenance positions in hotels and/or hospital buildings, preferably across multiple locations. ● Expertise and considerable experience with operations, maintenance, servicing, troubleshooting and optimization of central chiller plants (both water-cooled and air-cooled). ● Experience with energy monitoring and control systems, with a good understanding of typical instrumentation in buildings (sensors, meters, controllers, networking, etc.). ● Knowledge of electrical systems is sufficient to diagnose and troubleshoot electrical issues and repair HVAC automation systems. ● Experience in a customer-facing role, including mastery of communication with technicians, engineers, managers and executives at all levels. ● Proficiency in Microsoft PowerPoint, Excel and Word.
Job Description At Smart Joules, we are dedicated to providing continuous innovation and data driven solutions that empowers organizations to achieve sustainability goals while significantly reducing energy costs. We are seeking a dedicated and customer-focused professional to join our team as the Head of Engineering. The Head of Engineering will be responsible for driving the evolution of our technology platform (DeJoule) to make continuous energy optimization simple and profitable at scale. DeJoule is designed on the latest IOT and web technologies with Machine Learning to continuously identify and correct for hidden inefficiencies in dynamic energy systems such as air conditioning and compressed air. We are looking to scale deployment and build new capabilities in data-driven intelligence and continuous optimization through full automation. In this role You will engage deeply with Smart Joules' leadership and management team and customers to connect our software and its capabilities to our mission. This role involves leading a team of engineers, collaborating with cross-functional teams, and ensuring the successful delivery of high-quality products and solutions. The ideal candidate will have a strong technical background, excellent leadership skills, and a passion for innovation. Key Responsibilities Of The Role Will Include Build DeJoule into a product that can outcompete any other globally on automatic and continuous performance optimization at scale, user engagement and cost. Recruit, lead and Inspire India's #1 energy tech team. Manage the engineering team, fostering a culture of innovation, collaboration, and continuous improvement. Develop and implement engineering strategies and processes that align with the company's goals and objectives. Oversee the design, development, and delivery of energy optimization solutions and products. Collaborate with other departments (e., product, sales, marketing) to ensure seamless integration and delivery of projects. Monitor and manage project timelines, budgets, and resources to ensure successful project completion. Stay up-to-date with emerging technologies and trends in the energy sector to drive innovation within the company. Implement and maintain quality assurance processes to ensure the highest level of product quality and reliability. The Ideal candidate will have a proven track record with a strong background of successfully leading engineering teams and delivering complex projects in a fast-paced, dynamic environment. Specific Requirements Include 10 - 15 years of experience in engineering roles, with at least 3 years in a leadership or management position. Excellent leadership, communication, and interpersonal skills. Strong technical background with experience in scalable software development with mastery in System Design and Architecture, Database Administration, Data Structures and Algorithms, Javascript frameworks (Angular.js, Node.js), AWS managed services (SNS,SQS, IoT core, DynamoDB, Lambdas, Kinesis and others), Python and related technologies. Familiarity with AI, and machine learning technologies. Bonus Points For Experience working in a start-up or in start-up-like conditions with volatility, uncertainty, complexity and ambiguity. Work experience in HVAC or Allied Industries Why Join us ? The technology we build together will save 30% of the energy consumed in India's most prominent buildings and factories that stand today and in the future, and will displace the largest multi-nationals currently dominating the Indian and other developing market. Collaborative and supportive work environment that values innovation, teamwork, and continuous improvement. Competitive salary and benefits package, including opportunities for professional development and career advancement. Chance to make a meaningful impact by helping businesses optimize energy consumption, reduce costs, and achieve sustainability goals (ref:hirist.tech)
At Smart Joules, we are committed to offering innovative, data-driven solutions that enable organizations to meet sustainability objectives while significantly reducing energy expenses. We are currently looking for a dedicated and customer-centric professional to assume the role of Head of Engineering. As the Head of Engineering, your primary responsibility will involve spearheading the development of our technology platform, DeJoule, to simplify and make energy optimization profitable on a large scale. DeJoule, built on cutting-edge IoT and web technologies integrated with Machine Learning, continuously detects and rectifies inefficiencies in dynamic energy systems like air conditioning and compressed air. The goal is to expand deployment, enhance data-driven intelligence, and achieve continuous optimization through full automation. In this position, you will collaborate closely with Smart Joules" leadership, management team, and clients to align our software capabilities with our mission. Your duties will entail leading a team of engineers, collaborating with various departments, and ensuring the successful delivery of high-quality products and solutions. The ideal candidate will possess a robust technical background, exceptional leadership qualities, and a fervor for innovation. Key responsibilities of the role will include building DeJoule into a globally competitive product for automatic and continuous performance optimization, user engagement, and cost efficiency. Additionally, recruiting and inspiring India's top energy tech team, managing the engineering team, fostering innovation, and aligning engineering strategies with company objectives are crucial aspects of the role. You will oversee the design and implementation of energy optimization solutions, collaborate across departments, monitor project timelines, and stay abreast of emerging energy technologies to drive innovation. The ideal candidate should have a proven track record of leading engineering teams and delivering complex projects in a fast-paced environment. Specific requirements include 10-15 years of engineering experience, with at least 3 years in a leadership role, excellent communication skills, and proficiency in various technologies such as System Design, Database Administration, JavaScript frameworks, AWS managed services, Python, AI, and machine learning. Bonus points will be considered for individuals with experience in startup environments or HVAC-related industries. Joining Smart Joules offers the opportunity to work on cutting-edge technology that can significantly reduce energy consumption in prominent buildings and factories, create a collaborative work environment, competitive salary and benefits, and the chance to contribute to sustainability goals. (ref:hirist.tech),
You will be responsible for exploring and visualizing data to gain insights and identify differences in data distribution that may impact model performance in real-world deployment. You will verify data quality through data cleaning and work efficiently to enhance decision-making for stakeholders using Machine Learning. Your role will involve designing and developing Machine Learning systems, conducting statistical analysis, and fine-tuning models based on test results. Additionally, you will be required to train and retrain ML systems as needed, deploy models in production, and manage cloud infrastructure costs. Developing Machine Learning applications tailored to client and data scientist needs will be part of your responsibilities, as well as evaluating the problem-solving capabilities of ML algorithms and ranking them based on their success in meeting objectives. In terms of technical knowledge, you should have experience in addressing real-time problems using ML and deep learning models deployed in real-time, with a portfolio of impactful projects. Proficiency in Python and familiarity with Jupyter Framework, Google Colab, and cloud-hosted notebooks like AWS SageMaker and DataBricks is essential. You should also be well-versed in libraries such as Scikit-learn, TensorFlow, OpenCV2, PySpark, Pandas, NumPy, and related tools, and have expertise in visualizing and manipulating complex datasets using libraries like Seaborn, Plotly, and Matplotlib. Strong knowledge of linear algebra, statistics, and probability for Machine Learning is required, along with proficiency in ML algorithms (e.g., Gradient Boosting, stacked ML, classification algorithms, and deep learning) and experience in hyperparameter tuning and model performance comparison. Moreover, familiarity with big data technologies like the Hadoop stack and Spark, basic cloud usage (e.g., VMs like EC2), and bonus points for Kubernetes and Task Queues will be advantageous. Effective written and verbal communication skills, along with experience working in an Agile environment, are essential for this role. Key Skills: Python, Big Data, Apache Spark, Machine Learning (ML), Deep Learning.,
You will be working as a Business Development Representative at Smart Joules, a leading energy management solutions provider dedicated to revolutionizing energy consumption in commercial buildings. Smart Joules offers innovative solutions that assist businesses in optimizing energy usage, reducing costs, and decreasing their carbon footprint by leveraging cutting-edge technology for real-time insights and actionable recommendations. As a Sales Representative at Smart Joules, your primary responsibility will involve driving sales of the Building Management System (BMS) solutions to commercial clients. The ideal candidate for this role should possess a proven track record of sales success, excellent communication skills, and a deep understanding of building management systems and energy efficiency solutions. Your key responsibilities will include identifying and targeting potential clients in the commercial sector who can benefit from Smart Joules" BMS solutions, building and maintaining relationships with key decision-makers and stakeholders, conducting product presentations and demonstrations to showcase the features and benefits of the solutions, collaborating with the technical team to customize solutions for clients" specific needs, preparing and delivering proposals, negotiating contracts, and achieving sales targets. To qualify for this role, you should hold a Bachelor's degree in Business Administration, Engineering, or a related field, demonstrate a successful track record in B2B sales focusing on building management systems or energy management solutions, possess a strong understanding of building management systems, energy efficiency, and sustainability, excel in communication, negotiation, and presentation skills, be able to work both independently and collaboratively, be results-driven with a focus on meeting and exceeding sales targets, and be willing to travel as required. Preferred qualifications include prior experience in the energy management or sustainability sector, an established network of contacts in the commercial sector, and familiarity with CRM systems. At Smart Joules, you will have the opportunity to work in a collaborative environment, grow professionally, and contribute to a company that is reshaping the way buildings function. If you are passionate about sustainability, motivated to succeed, and eager to make a positive impact, Smart Joules welcomes you to join their team and be part of the future of energy efficiency. If you believe you are the right fit for this role, please submit your resume to be considered for this exciting opportunity.,
Role Overview: You are a forward-thinking Product Manager with expertise in AI-native product development, automation, agentic workflows, and self-improving systems. Your main focus will be on owning the vision for AI-powered, autonomous decision-making features across HVAC, energy optimization, and IoT platforms. You will work at the intersection of GenAI, IoT, and intelligent automation, driving end-to-end product ownership from ideation to AI-first experience design, deployment, and delivery. Your responsibilities will include focusing on customer benefits through customer-first product innovation, feature adoption, activation rates, and time to value. Key Responsibilities: - Define the product vision and roadmap for agentic automation features and AI copilots within the IoT and analytics ecosystem. - Own the end-to-end product lifecycle from ideation, design, orchestration, delivery, and learning loops. - Continuously identify opportunities in the overall product to replace static workflows with self-improving AI-driven automation. - Work closely with AI/ML teams to integrate ML based models, LLMs, multimodal models, and context-aware agents into product experiences. - Design autonomous decision-making loops leveraging real-time IoT data, predictive ML models, and user feedback. - Ensure the AI stack balances cost, performance, explainability, and safety. - Define and track AI-specific KPIs to track improvements and feature success. - Collaborate with engineering, AI, IoT, and analytics teams to ship autonomous, intelligent features at speed. - Act as a thought partner to leadership, steering strategic bets in AI-native transformation. Qualification Required: - 4 to 7 years of product management experience in AI/ML, IoT, automation, or digital platforms. - Ability to leverage Gen AI, NN, or ML to improve the product experience and utility. - End-to-end ownership of AI-powered features. - Strong foundation in Agile, Scrum, and product development best practices. - Basic understanding of APIs, rising AI tools, and agent orchestration frameworks. - Exceptional communication skills to translate AI complexity into business outcomes. - Self-driven and opinionated PM with strong collaboration skills. - Familiarity with energy optimization workflows, IoT telemetry systems, and AI safety principles. - Hands-on familiarity with AI stacks like OpenAI, LangChain, Pinecone/Weaviate, etc. - Exposure to cloud-native environments (AWS, GCP, Azure) and event-driven architectures.,
Role Overview: As a BMS (Building Management System) Service Engineer at Smart Joules in the Automation Division, you will play a crucial role in maintaining, troubleshooting, and optimizing BMS systems to ensure efficient operation and meet clients" needs. Your responsibilities will include performing routine maintenance, analyzing system data for improvements, managing service tickets, providing customer support, assisting in installation and commissioning, maintaining documentation, offering training, ensuring compliance with industry standards, and promoting safety. Key Responsibilities: - Troubleshooting and Maintenance: Conduct routine and preventive maintenance on BMS systems. Identify and resolve technical issues to enhance performance and minimize downtime. - System Optimization: Analyze system performance data to pinpoint areas for enhancement and implement necessary adjustments for improved efficiency and reliability. - Ticket Handling: Prioritize and manage service tickets, delivering timely and effective solutions to customer concerns to maintain high satisfaction levels. - Customer Support: Serve as a primary contact for clients, offering technical guidance and support on BMS-related queries and issues. - Installation and Commissioning: Support in the setup, commissioning, and integration of new BMS systems and components. - Documentation and Reporting: Maintain accurate records of service activities, system performance, and client interactions. Prepare detailed reports on maintenance and system performance. - Training and Guidance: Provide training and technical support to clients and internal teams on BMS system operation and maintenance. - Compliance and Safety: Ensure adherence to industry standards, safety regulations, and company policies in all BMS activities. Qualifications: - Education: Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field. - Experience: Minimum of 3-5 years of experience in BMS service and maintenance, preferably in the automation industry. - Technical Skills: - Proficiency in troubleshooting and maintaining various BMS platforms such as Honeywell, Siemens, and Johnson Controls. - Strong knowledge of HVAC systems, electrical systems, and energy management principles. - Familiarity with network protocols and integration methods like BACnet, Modbus, and LonWorks. - Soft Skills: - Excellent problem-solving and analytical abilities. - Strong communication and interpersonal skills. - Capability to work independently and collaboratively in a team. - High attention to detail and accuracy. - Certifications: Relevant certifications in BMS or HVAC systems would be advantageous. - Availability: Openness to travel to client locations and provide on-call support as required. Apply now by submitting your resume and cover letter to be part of Smart Joules and contribute to enhancing energy efficiency and sustainability!,
We’re seeking a forward-thinking Product Manager who deeply understands AI-native product development and has a bias for automation, agentic workflows, and self-improving systems. This role is about owning the vision for AI-powered, autonomous decision-making features across our HVAC, energy optimization and IoT platforms. You’ll work at the intersection of GenAI, IoT, and intelligent automation, driving end-to-end product ownership — from ideation and data strategy to AI-first experience design, deployment and delivery. As a product manager you will focus customer benefits through customer first product innovation. You will be responsible for feature adoption, activation rates and time to value. Key Responsibilities of the role will include: AI-Native Product Ownership : • Define the product vision and roadmap for agentic automation features and AI copilots within the IoT and analytics ecosystem. • Own end-to-end product lifecycle — from ideation → design → orchestration → delivery → learning loops. • Continuously identify opportunities in the overall product to replace static workflows with self-improving AI-driven automation. AI Orchestration & Integration ● Work closely with AI/ML teams to integrate ML based models, LLMs, multimodal models, and context-aware agents into product experiences. ● Design autonomous decision-making loops leveraging real-time IoT data, predictive ML models, and user feedback. ● Ensure the AI stack balances cost, performance, explainability, and safety. Data-Driven Insights & Metrics ● Define and track AI-specific KPIs to track improvements and feature success. ● Work closely with AI/ML teams to use data pipelines, vector databases, and analytics tools to create AI-powered dashboards that inform roadmap priorities. Cross-Functional Leadership ● Collaborate with engineering, AI, IoT, and analytics teams to ship autonomous, intelligent features at speed. ● Actively work with stakeholders to align on outcomes, but maintain independent product opinions driven by AI insights and emerging tech. ● Act as a thought partner to leadership, steering strategic bets in AI-native transformation. Required Skills & Qualification Core Competencies ● 5 to 10 years of product management experience in AI/ML, IoT, automation, or digital platforms. ● AI-native product thinking → Understand how to leverage Gen AI, NN or ML to improve the product experience and utility. ● End-to-end ownership of AI-powered features. ● Doesn’t need to code, but must understand the capabilities, trade-offs, and orchestration of AI systems well enough to drive roadmap decisions and challenge engineering assumptions. ● Encourages experimentation pipelines powered by AI → using LLMs, simulations, and rapid scenario testing to make data-backed, faster decisions. ● Strong foundation in Agile, Scrum, and product development best practices, but thinks beyond conventional Jira-driven workflows. ● Understands how AI accelerates the traditional product lifecycle → enabling faster discovery, prototyping, validation, and iteration. Technical Fluency ● Basic understanding of APIs, rising AI tools, and agent orchestration frameworks. ● Comfortable working with data pipelines, time-series telemetry, and LLM integration strategies. ● Actively explores emerging AI platforms, APIs, and automation stacks to stay ahead of industry trends and bring fresh solutions into the product. ● Comfortable automating personal workflows — from analytics summarization and documentation generation to user research synthesis and competitive scanning. Stakeholder & Leadership Skills ● Exceptional communication — ability to translate AI complexity into business outcomes. ● Self-driven, opinionated PM who doesn’t just collect requirements but shapes solutions. ● Strong collaboration with AI engineers, IoT specialists, and leadership teams to balance speed, intelligence, and scalability.
Company Description Smart Joules aims to make energy efficiency simple, substantial, and profitable. Our products and services include JoulePAYS, a Pay-As-You-Save agreement enabling energy savings without upfront investment; DeJoule, an IoT-based solution for monitoring and optimizing energy usage; and JouleCOOL, a build-own-operate-maintain model for central cooling systems. Supported by clients across India and leading organizations such as NITI Aayog, The World Bank, Asian Development Bank, and the International Energy Agency, we provide sustainable and cost-effective energy solutions. Role Description This is a full-time, on-site role located in Delhi, India for a Senior BMS Design Engineer. The Senior BMS Design Engineer will be responsible for designing, developing, and implementing building management systems (BMS) in alignment with company objectives. Day-to-day tasks include creating and reviewing electrical and mechanical design plans, performing computer-aided design (CAD) tasks, and overseeing the integration of BMS into various projects. The engineer will collaborate with multidisciplinary teams to ensure the optimization and efficiency of building systems. Qualifications Strong Design Engineering and Product Design skills Proficiency in Mechanical Engineering and Electrical Engineering Experience with Computer-Aided Design (CAD) Excellent problem-solving and analytical skills Ability to work collaboratively in team settings and independently Bachelor's degree in Engineering or related field Experience in project management is a plus Professional certification in relevant engineering fields is a plus
We are seeking a diligent and detail-oriented Accountant to join our team at Civil Lines, Delhi. Key Requirements: • Experience: Minimum 2 years of professional experience in accounting. • Tax Knowledge: Working knowledge of GST and TDS. • Software Skills: Familiarity with Tally accounting software is highly preferred. • Education: Bachelor's degree in Commerce or Accounting is required. Interested candidates can email cv at our Company HR @ garima.arora@smartjoules.in
We are seeking a dedicated and customer-focused professional to join our team as the Head of Automation After-Sales. This role will be responsible for managing the after-sales service and support for our automation solutions, ensuring ongoing customer satisfaction and maximizing the value delivered to our clients. Key Responsibilities: 1) Customer Relationship Management: Build and maintain strong relationships with customers post-sale, serving as their primary point of contact for service inquiries, support requests, and escalations. 2) Planning, Data collection and Site survey: Oversee the resolution of technical issues and customer concerns related to automation solutions, coordinating with internal teams and external partners to ensure timely and e ective resolution. 3) Service Enhancement: Identify opportunities to enhance the after-sales service experience, such as implementing proactive maintenance programs, developing self-service resources, and providing training to customers. 4) Customer Feedback: Gather feedback from customers regarding their experience with automation solutions and after-sales support, leveraging insights to drive continuous improvement initiatives. 5) Cross-Functional Collaboration: Collaborate closely with sales, product development, and operations teams to ensure alignment on customer needs and expectations and facilitate seamless transitions from sales to after-sales support. 6) Performance Tracking: Monitor and analyse key performance metrics related to after-sales service, such as response times, resolution rates, and customer satisfaction scores, and implement strategies to drive improvement.
As the Head of Automation After-Sales, your role is crucial in managing the after-sales service and support for automation solutions. Your primary focus is to ensure ongoing customer satisfaction and maximize the value delivered to clients. Key Responsibilities: - Build and maintain strong relationships with customers post-sale, serving as their primary point of contact for service inquiries, support requests, and escalations. - Oversee the resolution of technical issues and customer concerns related to automation solutions, coordinating with internal teams and external partners to ensure timely and effective resolution. - Identify opportunities to enhance the after-sales service experience, such as implementing proactive maintenance programs, developing self-service resources, and providing training to customers. - Gather feedback from customers regarding their experience with automation solutions and after-sales support, leveraging insights to drive continuous improvement initiatives. - Collaborate closely with sales, product development, and operations teams to ensure alignment on customer needs and expectations and facilitate seamless transitions from sales to after-sales support. - Monitor and analyze key performance metrics related to after-sales service, such as response times, resolution rates, and customer satisfaction scores, and implement strategies to drive improvement. Qualifications Required: - Bachelor's degree in a relevant field such as engineering or business administration. - Proven experience in customer relationship management and after-sales service, preferably in the automation industry. - Strong communication and interpersonal skills to effectively interact with customers and internal teams. - Ability to analyze data and performance metrics to identify areas for improvement and drive strategies for enhancement.,
We are looking for an innovative IoT Engineer who can bridge hardware, software, and networks to deliver scalable and reliable solutions. The role requires strong problem-solving skills, hands-on expertise in IoT technologies, and the ability to integrate devices, protocols, and data to power our BMS platform, DeJoule. The Ideal candidate will have: • 6-12 years working on IoT technologies • Strong in python with good command on scripting and Object-oriented programming. • Familiar with linux command line (should know how to navigate files in file system, how to use commands like less, tail, find, grep ... etc.) • IoT Network Concepts and Protocols (TCP/IP, MQTT, HTTPS, Sockets, MODBUS, BACnet IP, BACnet (should understand how networking works like what happens when we open google.com on browser, should know about basic protocols tcp/ip , http, https, ssh etc.) • Have good command on SQL and relational database Bonus points for ● Experience understanding or having experience in iot specific protocols like modbus, bacnet etc. ● Have worked with SBCs like raspberry pi etc. ● Have worked with cloud services like aws C / C++ ● Python unit testing frameworks such as Pytest ● Prior experience with firmware development.(Embedded C)