Service Head - BMS (Building Management System)

As the Head of Automation After-Sales, your role is crucial in managing the after-sales service and support for automation solutions. Your primary focus is to ensure ongoing customer satisfaction and maximize the value delivered to clients. Key Responsibilities: - Build and maintain strong relationships with customers post-sale, serving as their primary point of contact for service inquiries, support requests, and escalations. - Oversee the resolution of technical issues and customer concerns related to automation solutions, coordinating with internal teams and external partners to ensure timely and effective resolution. - Identify opportunities to enhance the after-sales service experience, such as implementing proactive maintenance programs, developing self-service resources, and providing training to customers. - Gather feedback from customers regarding their experience with automation solutions and after-sales support, leveraging insights to drive continuous improvement initiatives. - Collaborate closely with sales, product development, and operations teams to ensure alignment on customer needs and expectations and facilitate seamless transitions from sales to after-sales support. - Monitor and analyze key performance metrics related to after-sales service, such as response times, resolution rates, and customer satisfaction scores, and implement strategies to drive improvement. Qualifications Required: - Bachelor's degree in a relevant field such as engineering or business administration. - Proven experience in customer relationship management and after-sales service, preferably in the automation industry. - Strong communication and interpersonal skills to effectively interact with customers and internal teams. - Ability to analyze data and performance metrics to identify areas for improvement and drive strategies for enhancement.,