Remote Opportunity - SAP GTS Support Consultant

We are seeking a highly skilled and experienced SAP GTS Support Consultant to our esteemed client. The ideal candidate will have extensive experience in managing and supporting the SAP GTS module, including configuration, troubleshooting, and providing end-user support. As an SAP GTS Support Consultant, you will play a crucial role in ensuring the smooth operation of global trade and customs processes within the SAP environment.

Key Responsibilities:

Support and Maintenance:

• Provide day-to-day support for the SAP GTS system, including troubleshooting issues, analyzing problems, and implementing solutions.
  
• Monitor system performance and ensure that SAP GTS processes run smoothly without any disruptions.
  
• Assist with the creation of incident tickets and track the resolution of issues in a timely manner.
  
• Work with SAP Basis and other teams to perform necessary system configurations, updates, and patches.
  

Configuration and Customization:

• Configure and customize SAP GTS to meet business requirements, including import/export management, customs handling, and compliance management.
  
• Perform system upgrades, data migrations, and integration activities related to SAP GTS.
  
• Collaborate with functional and technical teams to enhance the SAP GTS solution for better user experience and operational efficiency.
  

End-User Training and Support:

• Provide end-user support, addressing functional and technical queries related to SAP GTS.
  
• Conduct training sessions for new users, ensuring they are well-versed in using the SAP GTS system for compliance, logistics, and customs procedures.
  
• Prepare user manuals, documentation, and best practices guides for SAP GTS users.
  

System Optimization:

• Identify and recommend improvements to the SAP GTS configuration and workflow to enhance the effectiveness of trade, logistics, and customs operations.
  
• Assist in automating processes and improving system efficiency through optimization techniques and best practices.
  

Collaboration:

• Work closely with business teams (e.g., logistics, customs, compliance, and IT) to ensure that the SAP GTS system aligns with the companys global trade and compliance goals.
  
• Collaborate with external vendors or third-party service providers when necessary to resolve complex issues.
  

Troubleshooting and Incident Management:

• Analyze and resolve issues within the SAP GTS module, including data discrepancies, system errors, and functionality-related problems.
  
• Provide root cause analysis and work on preventive actions to avoid recurrence of issues.
  

Documentation and Reporting:

• Maintain documentation for all system configurations, process flows, and issue resolutions.
  
• Generate periodic reports to track system health, issues, and performance metrics.
  

Qualifications & Skill Set Required

• Education

  : Bachelors degree in the related field.

• SAP Expertise

  :
• Hands-on experience in SAP GTS (Global Trade Services), especially in Compliance Management, Customs Management, and Trade Preference.
  
• Basic understanding of ECCGTS / S4GTS integration.
  

• Support/AMS Experience

  :
• Proven experience in Application/Production Support (L2/L3).
  
• Strong skills in incident management, ticket handling, root cause analysis, and SLA adherence.
  

• Configuration & Troubleshooting

  :
• Ability to configure GTS for day-to-day business requirements.
  
• Proficient in resolving system issues, IDoc monitoring, and working with ABAP/technical teams.
  

• Tools & Processes

  : Familiarity with ticketing tools (e.g., ServiceNow, Remedy, Solution Manager).

• Soft Skills

  :
• Strong analytical and problem-solving skills.
  
• Effective communication for interacting with business users (logistics, compliance, supply chain).
  
• Good documentation and training skills.
  

• Experience Range

  : Typically 3–8 years of relevant SAP GTS support experience.

• Certifications

  (preferred, not mandatory): SAP GTS or SAP SD.