Territory Manager

Roles & Responsibilities

The Territory Manager is responsible for overseeing the end-to-end operations, business performance, and team management of all branches under the Guwahati Region. The role demands a strong focus on revenue growth, customer service, operational efficiency, and team development. Below is a comprehensive outline of the key responsibilities:

1. Branch Management

• Monitor and manage the day-to-day functioning of all branches within the region.
• Ensure compliance with company policies, standard operating procedures, and regulatory guidelines.
• Regular branch visits to assess operations, resolve issues, and maintain performance standards.

2. Business Growth & Revenue Enhancement

• Drive business growth across each branch by implementing sales strategies and targets.
• Track and analyze branch-wise performance, ensuring each branch meets or exceeds monthly revenue goals.
• Ensure correct IR implementation and accurate deduction and carat assessment practices to avoid revenue loss.

3. Manpower Handling

• Manage and supervise the performance of Branch Managers, Customer Care Executives (CCE), and Operations staff.
• Identify staffing requirements and coordinate with HR for hiring, training, or redeployment as necessary.
• Resolve conflicts and maintain a high-performance culture across the teams.

4. Marketing & Business Development

• Plan, organize, and execute localized marketing and promotional activities in coordination with the branch teams.
• Identify potential catchment areas and drive footfall to branches through targeted campaigns.
• Build strong community engagement around the branch vicinity to increase brand visibility.

5. Training & Team Development

• Conduct regular training sessions for all team members to improve product knowledge, sales techniques, and customer handling.
• Mentor branch staff to become self-sufficient in handling inside sales, branch operations, and administrative responsibilities.
• Evaluate training effectiveness and ensure knowledge is applied on-ground to improve productivity.

6. New Branch Setup & Support

• Support the successful launch of newly opened branches by ensuring walk-in traffic and conversion.
• Provide temporary on-ground support if required to stabilize new branch operations.
• Collaborate with the central team for all pre-launch activities including manpower, systems, and marketing.

7. Reporting & Coordination

• Prepare and submit regular reports on branch performance, team updates, and market intelligence.
• Coordinate with Head Office departments such as Sales, HR, Marketing, and Compliance for seamless branch functioning.
• Escalate critical issues and propose actionable solutions for resolution.

Job Type: Full-time

Pay: ₹420,000.00 - ₹720,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Master's (Preferred)

Experience:

• sales: 4 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person