Territory Business Manager

We are seeking a dynamic and result-oriented Territory Manager to lead our Bareilly operations, driving both sales and service delivery. The ideal candidate will be responsible for managing day-to-day operations, generating new business, ensuring customer satisfaction, and building a strong local team. This is a hands-on role that requires both strategic thinking and on-ground execution.

Key Responsibilities

Sales & Business Development

• Drive sales growth within the Bareilly territory through effective lead management, customer engagement, and relationship building.
• Identify and onboard new clients, housing societies, and institutional partners.
• Achieve monthly and quarterly sales targets for service enrollments and revenue.
• Handle local partnerships and promotional activities to build brand visibility.
• Prepare and review daily/weekly sales reports and funnel data.

Operations & Service Delivery

• Supervise daily operations at the Bareilly office, ensuring seamless service delivery.
• Oversee field executives, onboarding staff, and agents to maintain supply-demand balance.
• Monitor the placement process end-to-end — from sourcing to deployment.
• Handle customer escalations promptly and ensure 100% client satisfaction.
• Conduct audits and process checks to maintain service quality and compliance.

Team Management

• Recruit, train, and manage a small team of field officers, telecallers, and support staff.
• Motivate and guide the team to achieve both individual and collective goals.
• Ensure coordination between sales, operations, and head office for smooth functioning.

Local Market & Community Engagement

• Understand local market dynamics, language, and cultural nuances to improve communication and conversions.
• Establish relationships with apartment associations, local agents, and referral partners.
• Conduct ground activations, surveys, and awareness drives to increase visibility.

Communication & Reporting

• Handle incoming leads through calls, WhatsApp, and digital channels.
• Maintain MIS for sales, leads, placements, and service feedback.
• Report performance metrics and key insights to management weekly.

Requirements

• Experience: 3–6 years in service industry (e.g., facility management, manpower services, home services, healthcare, or hospitality).
• Education: Graduate (MBA preferred but not mandatory).
• Language Skills: Must be fluent in Hindi and local dialects; basic English preferred.
• Tech Skills: Comfortable using CRM, Google Sheets, WhatsApp Business, and lead tracking tools.
• Other Requirements:
• Willingness to travel locally and work on-ground when required.
• Excellent communication, negotiation, and people management skills.
• Strong sense of accountability and ownership.

Key Attributes

• Self-driven with a result-oriented mindset.
• Ability to balance office and field responsibilities effectively.
• Leadership with empathy and a problem-solving attitude.
• Trustworthy and capable of handling cash or sensitive client information.

Compensation

• Competitive salary based on experience.
• Performance-based incentives and travel allowances.

Why Join Us

• Opportunity to lead a growing territory with strong market demand.
• Direct impact on business outcomes and local expansion.
• Dynamic and collaborative environment with growth potential into regional leadership roles.