Techno Commercial Engineer

About Statcon Electronics

Statcon Electronics India Limited is a company specializing in the field of power electronics since its inception, with its roots going back to 1986. It has held prestigious clientele both nationally and internationally, including ABB, Alstom, BHEL, Indian Air Force, Indian Army, Indian Railways, GAIL, and Indian Oil, to name a few. SEIL has a diverse portfolio spanning across four sectors – Railways, Power, Defence, and Solar Energy. 

About the Position

Techno-Commercial Engineer

Responsibilities

• Travel & Dearness Allowance (Tour Bill Entry) Management

   
• Maintain and update accurate records of travel allowance and dearness allowance for all service engineers, ensuring timely verification and approvals for reimbursement. 

• Follow-up with Railway Officials

   
• Coordinate with railway officials on reported failures in IPS systems and other related operations. Ensure proper communication, timely escalation, and closure of issues. 

• Resolving Queries of Service Engineers & Stakeholders

   
• Act as the first point of contact for service engineers and other concerned persons. Address their queries, provide guidance, and escalate technical matters to the concerned department for resolution. 

• Client/Service Call Handling

   
• Attend incoming calls from clients and service engineers, understand their concerns, and provide effective resolutions or assign them to the relevant team to enhance client delivery experience. 

• Scheduling Installations & Commissioning

   
• Plan and schedule product installation and commissioning activities by coordinating between service engineers and railway officials. Ensure that timelines are met and client expectations are fulfilled. 

• Service Engineer Attendance Management

   
• Monitor and maintain attendance records of service engineers. Ensure proper data entry and reporting to the HR/operations team. 

• Tender Documentation & Support

   
• Prepare tender-related documents as per company requirements and assist the tendering team in compiling, formatting, and submitting proposals within deadlines. 

• Product Installation Record Management

   
• Maintain an updated database of product installations, including site details, installation dates, and commissioning status for audit and future reference. 

• Data Management & Reporting

   
• Manage and organize data of all service activities in Excel. Prepare MIS reports, trackers, and dashboards to provide visibility of service operations to the management. 

• Cross-Functional Coordination

   
• Work closely with internal teams (technical, service, and commercial) to ensure smooth communication, streamlined processes, and timely resolution of issues. 

Required Skills

• Excellent communication skills (both written and verbal). 
• Typing speed of

  40–50 WPM

  . 
• Proficiency in

  Advanced Excel

  (data management, reporting, MIS). 
• Familiarity with tools such as

  MS Teams and Outlook

  . 
• Strong problem-solving skills and ability to coordinate with multiple stakeholders. 
• Familiarity with

  IPS System & SMPS charger

  is highly preferred. 

Qualification & Experience

• B. Tech (EE/ECE)

  preferred, with

  1–3 years of experience

  in a Techno-Commercial role. 
• OR Graduation in any field with a

  minimum of 2 years’ experience

  in a Techno-Commercial role. 

Statcon Electronics is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, age, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.