Technical Support Engineer

Company Description

JoulestoWatts Business Solutions, headquartered in Texas, USA, is a global leader in IT services and consulting, with over 5,500 professionals serving more than 300 clients across 8 countries. The company operates with over 20 innovative business models, delivering tailored, cutting-edge solutions across various industries. Known for its commitment to excellence, JoulestoWatts is a certified Great Place to Work (GPTW), emphasizing a culture of collaboration and innovation.

Role Description

Hardware Specialist, with work based in Bengaluru, The Hardware Specialist will be primarily responsible for hardware development, designing circuits, and creating and implementing hardware architecture. Day-to-day tasks involve overseeing the functionality of computer hardware systems, troubleshooting technical issues, and ensuring high performance and reliability of hardware components.

Qualifications

• Proficient in Hardware Development and Hardware Architecture
• Strong skills in Circuit Design and Computer Hardware
• Experience in hardware analysis, testing, and optimization
• Ability to troubleshoot complex technical hardware issues
• Bachelor's degree in Electrical Engineering, Computer Engineering, or a related field
• Technical certifications in relevant hardware technologies are an advantage
• Strong problem-solving skills and the ability to work in a hybrid work environment

Responsibilities:

• Diagnose and troubleshoot hardware issues (motherboard, RAM, storage, GPU, cooling, peripherals, etc.) for both desktops and laptops.
• Identify and resolve software-related issues: OS installation/reinstallation, driver updates, graphics drivers, gaming-related software/OS conflicts, performance tuning.
• Assist users/gamers with system optimization — e.g., recommended configurations, performance tuning, driver updates, cooling/thermals, etc.
• Provide support via remote chat/email/phone or on-site (depending on business model), interact with users/customer queries, and communicate solutions clearly in English/Hindi.
• Maintain logs of issues and resolutions; maintain inventory/tracking of hardware if needed.
• Work in coordination with vendors/third-party/other teams when escalations are needed.
• Stay up to date with latest gaming hardware trends, GPU/CPU/driver updates and compatibility issues.

Requirements / Qualifications:

• Diploma/Bachelor’s in Computer Science / IT / Electronics / or equivalent hands-on experience.
• Strong hands-on knowledge of PC and laptop hardware (assembling, upgrading, replacing components).
• Proficient in operating system installation & configuration (Windows, drivers), software troubleshooting, driver management.
• Ability to troubleshoot both hardware and software issues.
• Good understanding of gaming-specific hardware/software demands (GPUs, thermals, driver updates, etc.).
• Excellent communication skills — fluent in English and Hindi.
• Problem-solving mindset, patience, good customer-oriented attitude.
• Ability to work both independently and as part of a team.

What We Offer:

• Competitive pay aligning with experience (up to ₹3.8 LPA).
• Opportunity to work with gaming-related hardware/software and build expertise.
• Friendly work environment; ability to learn and grow in gaming/IT support domain.
• Exposure to latest gaming technologies and client/customer.