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Automation Anywhere
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Technical Support Engineer

Technical Support Engineer

Automation Anywhere

2 - 4 years

9 - 10 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

ticketing application support networking linux customer support windows oracle technical support analytics sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a Technical Support Engineer to join our global Customer Support organization at Automation Anywhere. The ideal candidate will be responsible for delivering exceptional technical assistance to our customers, ensuring quick resolution of complex issues, and driving customer satisfaction. You will work closely with cross-functional teams, including Product, Engineering, and Cloud Operations, to identify, troubleshoot, and resolve issues related to our RPA (Robotic Process Automation) and Agentic platform.

Key Responsibilities

Provide technical support for Automation Anywhere products, including RPA and Agentic Platform.
Diagnose and troubleshoot application, infrastructure, and configuration issues across cloud and on-prem environments.
Analyze logs, scripts, and automation workflows to identify root causes and recommend effective solutions.
Handle customer cases through ticketing systems, live chat, and remote sessions, ensuring timely and accurate responses.
Collaborate with internal teams to escalate and resolve complex technical problems.
Maintain high customer satisfaction through professional communication and ownership of each issue.
Document known issues, workarounds, and solutions in the knowledge base.
Participate in weekend or rotational shifts as part of 24x7 support coverage.

Required Skills and Qualifications

Bachelor s degree in Computer Science, Information Technology, or related field.
2-4 years of experience in technical support, application support, or software troubleshooting.
Strong understanding of Windows and/or Linux environments.
Working knowledge of databases (SQL Server, MySQL, or Oracle).
Basic understanding of APIs, networking, and cloud concepts (AWS, Azure, or GCP).
Excellent analytical and problem-solving skills.
Strong communication skills with the ability to explain technical concepts clearly.

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Technical Support Engineer