Technical Support Engineer

Job Summary:

Technical Support Engineer

Key Responsibilities:

• Respond to technical support requests via phone, email, chat, or ticketing systems in a timely manner.
  
• Diagnose, troubleshoot, and resolve technical issues related to hardware, software, and network systems.
  
• Install, configure, and maintain software applications and hardware systems.
  
• Assist in monitoring IT systems and infrastructure to ensure optimal performance.
  
• Escalate complex technical issues to higher-level engineers or development teams when necessary.
  
• Document technical issues, resolutions, and maintain accurate logs in ticketing systems.
  
• Provide guidance and support to end-users on system usage and best practices.

Required Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.
  
• 4 years of experience in technical support, IT helpdesk, or related roles.
  
• Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and networking concepts.
  
• Experience in troubleshooting software applications, databases, and cloud platforms.
  
• Familiarity with ticketing systems such as

  Zendesk, ServiceNow, Freshdesk

  , or similar.

Skills

• Experience with cloud platforms such as

  AWS, Azure, or Google Cloud Platform

  .
• Knowledge of scripting languages like

  PowerShell, Bash, or Python

  for automation.
• Strong customer service orientation and ability to handle challenging technical situations with patience.