Hello, We are hiring for the position of Hardware Support who has 1-3 Years of experience. JOB DESCRIPTION/JOB RESPONSIBILITIES: · Should have knowledge of Hardware and troubleshooting the same. · Should have knowledge of Windows and Linux Operating System. · Should have basic concept of Network Functioning and Troubleshooting. · Ability to diagnose and troubleshoot Security issues. · Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk) · Excellent problem-solving and communication skills. · Ability to provide step-by-step technical help, both written and verbal. · Taking ownership of customer issues reported and seeing problems through to resolution. · Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. · Ensure all issues are properly logged. CTC - Upto 3.5 Lacs. "ONLY MUMBAI BASED CANDIDATES CAN APPLY". Job Types: Full-time, Permanent Pay: ₹200,000.00 - ₹350,000.00 per year Benefits: Paid sick time Paid time off Provident Fund Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Shift: Rotational shift Work Days: Monday to Friday Application Question(s): What is your current location in Mumbai? What is your current salary? What is your expected salary? What is your notice period? Can you attend F2F Interview? Are you comfortable with rotational shift? Work Location: In person
Job Title: SMB Business Development Executive (Field Sales) Location: Delhi / Gurgaon Salary: ₹35,000 – ₹40,000 per month Experience Required: 1 – 3 Years Industry: IT Sales / OEM Sales Job Summary: We are looking for a proactive and driven SMB Business Development Executive (Field Sales) to join our team in Delhi/Gurgaon . The candidate will be responsible for on-ground partner engagement, client acquisition, and driving IT product sales, particularly through OEM channels and partner networks . This role requires extensive field work and travel within the assigned region. Key Responsibilities: Conduct regular field visits to SMB clients and channel partners across Delhi/NCR. Develop and manage relationships with partners and resellers to promote OEM IT products. Identify and generate new business opportunities in the SMB segment. Conduct product demos, presentations, and negotiations onsite. Ensure post-sales support and follow-up to maintain client satisfaction. Meet or exceed monthly and quarterly sales targets. Provide market feedback to internal teams for strategy alignment. Maintain up-to-date records of visits, leads, and sales activities. Requirements: 1–3 years of field sales experience in IT/OEM/partner-driven sales. Strong understanding of the local SMB and partner ecosystem. Excellent communication, negotiation, and presentation skills. Self-motivated with the ability to work independently in the field. Must be comfortable with daily travel across the assigned territory. Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Provident Fund Schedule: Day shift Language: Hindi (Preferred) Work Location: In person
Hello, We are hiring for the position of Technical Support Engineer who has 2-3 Years of experience for Ahmedabad location. Roles and Responsibilities:- · Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. · Ability to diagnose and troubleshoot Security issues including account setup and network configuration · Installing and configuring hardware and software. · Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk) · Taking ownership of customer issues reported and seeing problems through to resolution. · Talk clients through a series of actions, either via phone, email, chat or visit on-site until they’ve solved a technical issue. · Provide Demo, proof of concept (POC) of a product to customers. · Excellent problem-solving and communication skills. · Ability to provide step-by-step technical help, both written and verbal. · Ensure all issues are properly logged · Nice to have Cyber Security Experience but not mandatory. Years of Experience :- 2-3 Years Location:- Ahmedabad, Gujarat Education:- Any Graduation "ONLY AHMEDABAD BASED CANDIDATES CAN APPLY". Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? How many years of experience do you have? Location: Ahmedabad, Gujarat (Required) Work Location: In person
Hello, We are hiring for the position of Technical Support Engineer who has 2-3 Years of experience for Ahmedabad location. Roles & Responsibilities:- 1. Provide technical support for antivirus (eScan) installation, configuration, and troubleshooting. 2. Analyze and resolve customer issues related to eScan security tools and services. 3. Handle escalated cases and deliver effective remote support via phone, email, or chat. 4. Conduct product demonstrations and Proof of Concept (POC) sessions for prospective clients. 5. Support security-related operations on Windows and Linux platforms. 6. Assist in cybersecurity incident response and system recovery processes. 7. Take full ownership of reported issues and ensure timely resolution. 8. Guide clients through step-by-step technical solutions remotely or on-site. 9. Accurately log and document all issues, actions taken, and resolutions in the ticketing system. "ONLY AHMEDABAD BASED CANDIDATES CAN APPLY". Nice to have Cyber Security Experience but not mandatory. Years of Experience :- 2-3 Years Location:- Ahmedabad, Gujarat Education:- Any Graduation Salary Range:- 4-5 Lacs Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? How many years of experience do you have? Location: Ahmedabad, Gujarat (Required) Work Location: In person
Hello, We are hiring for the position of Technical Support Engineer who has 2-3 Years of experience for Ahmedabad location. Roles & Responsibilities:- 1. Provide technical support for antivirus (eScan) installation, configuration, and troubleshooting. 2. Analyze and resolve customer issues related to eScan security tools and services. 3. Handle escalated cases and deliver effective remote support via phone, email, or chat. 4. Conduct product demonstrations and Proof of Concept (POC) sessions for prospective clients. 5. Support security-related operations on Windows and Linux platforms. 6. Assist in cybersecurity incident response and system recovery processes. 7. Take full ownership of reported issues and ensure timely resolution. 8. Guide clients through step-by-step technical solutions remotely or on-site. 9. Accurately log and document all issues, actions taken, and resolutions in the ticketing system. "ONLY AHMEDABAD BASED CANDIDATES CAN APPLY". Nice to have Cyber Security Experience but not mandatory. Years of Experience :- 2-3 Years Location:- Ahmedabad, Gujarat Education:- Any Graduation Salary Range:- 4-5 Lacs Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? How many years of experience do you have? Location: Ahmedabad, Gujarat (Required) Work Location: In person
Job Title: SMB Business Development Executive (Field Sales) Location: Delhi / Gurgaon Salary: ₹35,000 – ₹40,000 per month Experience Required: 1 – 3 Years Industry: IT Sales / OEM Sales Job Summary: We are looking for a proactive and driven SMB Business Development Executive (Field Sales) to join our team in Delhi/Gurgaon . The candidate will be responsible for on-ground partner engagement, client acquisition, and driving IT product sales, particularly through OEM channels and partner networks . This role requires extensive field work and travel within the assigned region. Key Responsibilities: Conduct regular field visits to SMB clients and channel partners across Delhi/NCR. Develop and manage relationships with partners and resellers to promote OEM IT products. Identify and generate new business opportunities in the SMB segment. Conduct product demos, presentations, and negotiations onsite. Ensure post-sales support and follow-up to maintain client satisfaction. Meet or exceed monthly and quarterly sales targets. Provide market feedback to internal teams for strategy alignment. Maintain up-to-date records of visits, leads, and sales activities. Requirements: 1–3 years of field sales experience in IT/OEM/partner-driven sales. Strong understanding of the local SMB and partner ecosystem. Excellent communication, negotiation, and presentation skills. Self-motivated with the ability to work independently in the field. Must be comfortable with daily travel across the assigned territory. Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Provident Fund Schedule: Day shift Language: Hindi (Preferred) Work Location: In person
Job description : We are looking for highly organised and customer-focused individual to join our company as a Receptionist cum Telecaller. This role will involve managing front-desk responsibilities and handling inbound and outbound calls to assist customers with their inquiries, provide information, and maintain strong relationships. The ideal candidate should possess excellent communication skills, have a positive attitude, and be capable of handling tasks efficiently. Key Responsibilities : Greet and assist visitors and clients in a professional and courteous manner. Answer and direct phone calls to the appropriate department or personnel. Manage the office’s appointment schedule and visitor logs. Handle incoming and outgoing mails. Handle inbound and outbound calls, addressing customer inquiries and promoting services/products. Provide accurate information about the company’s products, services, and offers over the phone. Assist in setting up meetings and appointments for sales/support teams. Excellent verbal and written communication skills. Strong organisational and multitasking skills. Work From Office * Interested candidates can send their resumes to : [email protected] Office Address- MicroWorld Software Services Pvt. Ltd. (eScan) Plot No. 80, Road No. 15, MIDC, Marol, Andheri (E), Mumbai - 400 093. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Provident Fund Schedule: Day shift Fixed shift Morning shift Language: Hindi (Preferred) English (Preferred) Work Location: In person
Hello, We are hiring for the position of Technical Support Engineer who has 2-3 Years of experience for Ahmedabad location. Roles & Responsibilities:- 1. Provide technical support for antivirus (eScan) installation, configuration, and troubleshooting. 2. Analyze and resolve customer issues related to eScan security tools and services. 3. Handle escalated cases and deliver effective remote support via phone, email, or chat. 4. Conduct product demonstrations and Proof of Concept (POC) sessions for prospective clients. 5. Support security-related operations on Windows and Linux platforms. 6. Assist in cybersecurity incident response and system recovery processes. 7. Take full ownership of reported issues and ensure timely resolution. 8. Guide clients through step-by-step technical solutions remotely or on-site. 9. Accurately log and document all issues, actions taken, and resolutions in the ticketing system. "ONLY AHMEDABAD BASED CANDIDATES CAN APPLY". Nice to have Cyber Security Experience but not mandatory. Years of Experience :- 2-3 Years Location:- Ahmedabad, Gujarat Education:- Any Graduation Salary Range:- 4-5 Lacs Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? How many years of experience do you have? Location: Ahmedabad, Gujarat (Required) Work Location: In person
Hello, We are hiring for the position of Technical Support Engineer who has 2-3 Years of experience for Ahmedabad location. Roles & Responsibilities:- 1. Provide technical support for antivirus (eScan) installation, configuration, and troubleshooting. 2. Analyze and resolve customer issues related to eScan security tools and services. 3. Handle escalated cases and deliver effective remote support via phone, email, or chat. 4. Conduct product demonstrations and Proof of Concept (POC) sessions for prospective clients. 5. Support security-related operations on Windows and Linux platforms. 6. Assist in cybersecurity incident response and system recovery processes. 7. Take full ownership of reported issues and ensure timely resolution. 8. Guide clients through step-by-step technical solutions remotely or on-site. 9. Accurately log and document all issues, actions taken, and resolutions in the ticketing system. "ONLY AHMEDABAD BASED CANDIDATES CAN APPLY". Nice to have Cyber Security Experience but not mandatory. Years of Experience :- 2-3 Years Location:- Ahmedabad, Gujarat Education:- Any Graduation Salary Range:- 4-5 Lacs Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? How many years of experience do you have? Location: Ahmedabad, Gujarat (Required) Work Location: In person
Hello, We are hiring for the position of Application Support Engineer who has 2-3 Years of experience for Ahmedabad location. Roles & Responsibilities:- 1. Provide technical support for antivirus (eScan) installation, configuration, and troubleshooting. 2. Analyze and resolve customer issues related to eScan security tools and services. 3. Handle escalated cases and deliver effective remote support via phone, email, or chat. 4. Conduct product demonstrations and Proof of Concept (POC) sessions for prospective clients. 5. Support security-related operations on Windows and Linux platforms. 6. Assist in cybersecurity incident response and system recovery processes. 7. Take full ownership of reported issues and ensure timely resolution. 8. Guide clients through step-by-step technical solutions remotely or on-site. 9. Accurately log and document all issues, actions taken, and resolutions in the ticketing system. "ONLY AHMEDABAD BASED CANDIDATES CAN APPLY". Nice to have Cyber Security Experience but not mandatory. Years of Experience :- 2-3 Years Location:- Ahmedabad, Gujarat Education:- Any Graduation Salary Range:- 4-5 Lacs Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? How many years of experience do you have? Location: Ahmedabad, Gujarat (Required) Work Location: In person
Hello, We are hiring for the position of Application Support Engineer who has 2-3 Years of experience for Ahmedabad location. Roles & Responsibilities:- 1. Provide technical support for antivirus (eScan) installation, configuration, and troubleshooting. 2. Analyze and resolve customer issues related to eScan security tools and services. 3. Handle escalated cases and deliver effective remote support via phone, email, or chat. 4. Conduct product demonstrations and Proof of Concept (POC) sessions for prospective clients. 5. Support security-related operations on Windows and Linux platforms. 6. Assist in cybersecurity incident response and system recovery processes. 7. Take full ownership of reported issues and ensure timely resolution. 8. Guide clients through step-by-step technical solutions remotely or on-site. 9. Accurately log and document all issues, actions taken, and resolutions in the ticketing system. "ONLY AHMEDABAD BASED CANDIDATES CAN APPLY". Nice to have Cyber Security Experience but not mandatory. Years of Experience :- 2-3 Years Location:- Ahmedabad, Gujarat Education:- Any Graduation Salary Range:- 4-5 Lacs Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? How many years of experience do you have? Location: Ahmedabad, Gujarat (Required) Work Location: In person
Hello, We are hiring for the position of Technical Account Specialist who has 2-3 Years of experience for Ahmedabad location. Roles & Responsibilities:- 1. Provide technical support for antivirus (eScan) installation, configuration, and troubleshooting. 2. Analyze and resolve customer issues related to eScan security tools and services. 3. Handle escalated cases and deliver effective remote support via phone, email, or chat. 4. Conduct product demonstrations and Proof of Concept (POC) sessions for prospective clients. 5. Support security-related operations on Windows and Linux platforms. 6. Assist in cybersecurity incident response and system recovery processes. 7. Take full ownership of reported issues and ensure timely resolution. 8. Guide clients through step-by-step technical solutions remotely or on-site. 9. Accurately log and document all issues, actions taken, and resolutions in the ticketing system. "ONLY AHMEDABAD BASED CANDIDATES CAN APPLY". Nice to have Cyber Security Experience but not mandatory. Years of Experience :- 2-3 Years Location:- Ahmedabad, Gujarat Education:- Any Graduation Salary Range:- 4-5 Lacs Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? How many years of experience do you have? Location: Ahmedabad, Gujarat (Required) Work Location: In person
Hello, We are hiring for the position of Technical Account Specialist who has 2-3 Years of experience for Ahmedabad location. Roles & Responsibilities:- 1. Provide technical support for antivirus (eScan) installation, configuration, and troubleshooting. 2. Analyze and resolve customer issues related to eScan security tools and services. 3. Handle escalated cases and deliver effective remote support via phone, email, or chat. 4. Conduct product demonstrations and Proof of Concept (POC) sessions for prospective clients. 5. Support security-related operations on Windows and Linux platforms. 6. Assist in cybersecurity incident response and system recovery processes. 7. Take full ownership of reported issues and ensure timely resolution. 8. Guide clients through step-by-step technical solutions remotely or on-site. 9. Accurately log and document all issues, actions taken, and resolutions in the ticketing system. "ONLY AHMEDABAD BASED CANDIDATES CAN APPLY". Nice to have Cyber Security Experience but not mandatory. Years of Experience :- 2-3 Years Location:- Ahmedabad, Gujarat Education:- Any Graduation Salary Range:- 4-5 Lacs Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? How many years of experience do you have? Location: Ahmedabad, Gujarat (Required) Work Location: In person
Hello, We are hiring for the position of Product Support Specialist who has 3-4 Years of experience for Ahmedabad location. Roles & Responsibilities:- 1. Provide technical support for antivirus (eScan) installation, configuration, and troubleshooting. 2. Analyze and resolve customer issues related to eScan security tools and services. 3. Handle escalated cases and deliver effective remote support via phone, email, or chat. 4. Conduct product demonstrations and Proof of Concept (POC) sessions for prospective clients. 5. Support security-related operations on Windows and Linux platforms. 6. Assist in cybersecurity incident response and system recovery processes. 7. Take full ownership of reported issues and ensure timely resolution. 8. Guide clients through step-by-step technical solutions remotely or on-site. 9. Accurately log and document all issues, actions taken, and resolutions in the ticketing system. "ONLY AHMEDABAD BASED CANDIDATES CAN APPLY". Nice to have Cyber Security Experience but not mandatory. Years of Experience :- 3-4 Years Location:- Ahmedabad, Gujarat Education:- Any Graduation Salary Range:- 4-5 Lacs Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? How many years of experience do you have? Location: Ahmedabad, Gujarat (Required) Work Location: In person
Hello, We are hiring for the position of Customer Support Engineer who has 2-6 Years of experience for Ahmedabad location. Roles & Responsibilities:- Respond to queries via chat, email, and ticketing systems with professionalism. Log, prioritize, and manage tickets per SLA and service desk protocols . Troubleshoot issues related to software, system performance, network, and user access . Escalate complex incidents and ensure proper follow-up and resolution. Document support steps and resolutions clearly. Collaborate with internal teams to enhance support efficiency. Create and maintain knowledge base and user help articles. Provide support for eScan installation, setup, and troubleshooting . Resolve issues in endpoint protection, malware detection, firewall settings , and cloud console . Manage escalated cases with remote support via call, email, or screen sharing . Conduct product demos and POC sessions for clients. Assist with incident response and recovery on Windows and Linux systems. Deliver step-by-step guidance to users and ensure resolution. "ONLY AHMEDABAD BASED CANDIDATES CAN APPLY". Nice to have Cyber Security Experience but not mandatory. Years of Experience :- 2-6 Years Location:- Ahmedabad, Gujarat Education:- Any Graduation Salary Range:- 5-6 Lacs Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? How many years of experience do you have? Location: Ahmedabad, Gujarat (Required) Work Location: In person
Hello, We are hiring for the position of Customer Support Engineer who has 2-6 Years of experience for Ahmedabad location. Roles & Responsibilities:- Respond to queries via chat, email, and ticketing systems with professionalism. Log, prioritize, and manage tickets per SLA and service desk protocols . Troubleshoot issues related to software, system performance, network, and user access . Escalate complex incidents and ensure proper follow-up and resolution. Document support steps and resolutions clearly. Collaborate with internal teams to enhance support efficiency. Create and maintain knowledge base and user help articles. Provide support for eScan installation, setup, and troubleshooting . Resolve issues in endpoint protection, malware detection, firewall settings , and cloud console . Manage escalated cases with remote support via call, email, or screen sharing . Conduct product demos and POC sessions for clients. Assist with incident response and recovery on Windows and Linux systems. Deliver step-by-step guidance to users and ensure resolution. "ONLY AHMEDABAD BASED CANDIDATES CAN APPLY". Nice to have Cyber Security Experience but not mandatory. Years of Experience :- 2-6 Years Location:- Ahmedabad, Gujarat Education:- Any Graduation Salary Range:- 5-6 Lacs Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? How many years of experience do you have? Location: Ahmedabad, Gujarat (Required) Work Location: In person
Hello, We are seeking a Technical Support Engineer with a strong interest in IT security to provide Tier 1 and Tier 2 support for cyber security tools, secure systems, and client environments. You will troubleshoot technical issues, guide clients on best practices, and ensure systems remain secure, stable, and compliant. Provide technical support via phone, email, remote tools, and ticketing systems. Troubleshoot issues related to: Antivirus/EDR/XDR platforms Firewall or VPN configurations Email security & spam filtering Network access control & authentication User account and privilege issues Assist in the deployment, configuration, and maintenance of security tools. Log, track, and resolve incidents per SLA timelines. Escalate complex or critical issues to higher-level cyber security teams. Work closely with security operations , network admins , and compliance teams . Maintain technical documentation , FAQs, and knowledge base articles. Provide end-user training or walkthroughs on security features or tools. Experience supporting cloud-based security tools (e.g., Microsoft Defender for Endpoint, CrowdStrike, etc.) Years of Experience :- 2-6 Years Education:- Any Graduation / IT Background preferred. Salary Range:- 4-5 Lacs Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? How many years of experience do you have? Do you have experience in cyber security industry? Location: Ahmedabad, Gujarat (Required) Work Location: In person
Hello, We are seeking a Technical Support Engineer with a strong interest in IT security to provide Tier 1 and Tier 2 support for cyber security tools, secure systems, and client environments. You will troubleshoot technical issues, guide clients on best practices, and ensure systems remain secure, stable, and compliant. Provide technical support via phone, email, remote tools, and ticketing systems. Troubleshoot issues related to: Antivirus/EDR/XDR platforms Firewall or VPN configurations Email security & spam filtering Network access control & authentication User account and privilege issues Assist in the deployment, configuration, and maintenance of security tools. Log, track, and resolve incidents per SLA timelines. Escalate complex or critical issues to higher-level cyber security teams. Work closely with security operations , network admins , and compliance teams . Maintain technical documentation , FAQs, and knowledge base articles. Provide end-user training or walkthroughs on security features or tools. Experience supporting cloud-based security tools (e.g., Microsoft Defender for Endpoint, CrowdStrike, etc.) Years of Experience :- 2-6 Years Education:- Any Graduation / IT Background preferred. Salary Range:- 4-5 Lacs Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? How many years of experience do you have? Do you have experience in cyber security industry? Location: Ahmedabad, Gujarat (Required) Work Location: In person
Job Brief We are looking for a skilled Office Coordinator to undertake a variety of day-to-day office and clerical tasks. Freshers can also apply. You will be an integral part in ensuring that our office operations run smoothly and are successful in supporting other business activities. - Support Sales teams with various administrative tasks. - Follow up with customers for Payment. An excellent office coordinator is, above all, an organized and competent professional with phenomenal communication skills. You will be comfortable dealing with people and able to carry out administrative duties with accuracy and speed. The goal is to ensure that office operations are efficient and add maximum value to the organization. Responsibilities · Follow office workflow procedures to ensure maximum efficiency · Maintain files and records with effective filing systems · Support other teams with various administrative tasks. · Deal with customer complaints or issues · Assist in vendor relationship management · Proven experience as office coordinator or in a similar role · Freshers can also apply · Experience in customer service will be a plus · Reliable with patience and professionalism Job Type: Full-time Pay: ₹12,000.00 - ₹17,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Morning shift Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Language: English (Preferred)
Hello, We are seeking a Application Support Engineer with a strong interest in IT security to provide Tier 1 and Tier 2 support for cyber security tools, secure systems, and client environments. You will troubleshoot technical issues, guide clients on best practices, and ensure systems remain secure, stable, and compliant. Respond to customer queries via chat, email, calls, and ticketing systems with clarity and professionalism. Log, prioritize, and resolve support tickets as per SLAs and service desk protocols. Troubleshoot issues related to software installation, system performance, network access, firewalls, antivirus, and endpoint protection. Provide support for eScan setup, updates, and advanced troubleshooting. Resolve issues in malware detection , threat mitigation , and the cloud security console . Assist with DLP policy configuration , alert handling, and Vulnerability Assessment report reviews. Offer remote troubleshooting and handle escalated cases via screen sharing. Conduct product demos, POC sessions, and client onboarding. Work with internal teams (R&D, product, security) to resolve complex issues. Maintain accurate logs and contribute to knowledge base, FAQs, and documentation. Support incident response and system recovery on Windows and Linux platforms. Years of Experience :- 2-6 Years Education:- Any Graduation / IT Background preferred. Salary Range:- 4-5 Lacs Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? How many years of experience do you have? Do you have experience in cyber security industry? Location: Ahmedabad, Gujarat (Required) Work Location: In person