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MicroWorld Software Services Pvt. Ltd
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Customer Support Engineer

Customer Support Engineer

MicroWorld Software Services Pvt. Ltd

2 - 6 years

3 - 6 Lacs

Ahmedabad

Posted:8 hours ago| Platform: GlassDoor logo

Apply

Skills Required

support chat service software network installation resolve firewall security

Work Mode

Remote

Job Type

Full Time

Job Description

Hello,

We are hiring for the position of Customer Support Engineer who has 2-6 Years of experience for Ahmedabad location.

Roles & Responsibilities:-

Respond to queries via chat, email, and ticketing systems with professionalism.
Log, prioritize, and manage tickets per SLA and service desk protocols.
Troubleshoot issues related to software, system performance, network, and user access.
Escalate complex incidents and ensure proper follow-up and resolution.
Document support steps and resolutions clearly.
Collaborate with internal teams to enhance support efficiency.
Create and maintain knowledge base and user help articles.
Provide support for eScan installation, setup, and troubleshooting.
Resolve issues in endpoint protection, malware detection, firewall settings, and cloud console.
Manage escalated cases with remote support via call, email, or screen sharing.
Conduct product demos and POC sessions for clients.
Assist with incident response and recovery on Windows and Linux systems.
Deliver step-by-step guidance to users and ensure resolution.

"ONLY AHMEDABAD BASED CANDIDATES CAN APPLY". Nice to have Cyber Security Experience but not mandatory.

Years of Experience:- 2-6 Years

Location:- Ahmedabad, Gujarat

Education:- Any Graduation

Salary Range:- 5-6 Lacs

Job Type: Full-time

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

Provident Fund

Shift:

Day shift

Application Question(s):

What is your current salary?
What is your expected salary?
What is your notice period?
How many years of experience do you have?

Location:

Ahmedabad, Gujarat (Required)

Work Location: In person

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