Technical Support Engineer

Job Description

Hello, We are hiring for the position of Technical Support Engineer who has 2-3 Years of experience for Ahmedabad location. Roles and Responsibilities:- · Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. · Ability to diagnose and troubleshoot Security issues including account setup and network configuration · Installing and configuring hardware and software. · Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk) · Taking ownership of customer issues reported and seeing problems through to resolution. · Talk clients through a series of actions, either via phone, email, chat or visit on-site until they’ve solved a technical issue. · Provide Demo, proof of concept (POC) of a product to customers. · Excellent problem-solving and communication skills. · Ability to provide step-by-step technical help, both written and verbal. · Ensure all issues are properly logged · Nice to have Cyber Security Experience but not mandatory. Years of Experience :- 2-3 Years Location:- Ahmedabad, Gujarat Education:- Any Graduation "ONLY AHMEDABAD BASED CANDIDATES CAN APPLY". Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? How many years of experience do you have? Location: Ahmedabad, Gujarat (Required) Work Location: In person