Technical Support Analyst

Role Overview:

ArcGIS Enterprise Geodatabase Analyst

Job Location:

Responsibilities

· Actively engage and provide solutions, and address the technical issues reported by customers.

subject matter expert in handling Geospatial data management

installation, usage, configuration, and performance of ArcGIS Enterprise and Enterprise Geodatabase

Product trainings

Installation, Configuration of Enterprise Geodatabases, and Version management, Replication over supported RDBMS - Oracle / Microsoft SQL Server / PostgreSQL databases.

high-quality technical support and customer service to Esri India end

ready to travel to customer locations with short notice

· Manage the ArcGIS Enterprise Health and Performance, scheduled backup monitoring etc.

· Maintain SOPs for managing customer environments and document comprehensive case resolution steps, suggestions, and workaround solutions.

· Maintain comprehensive case documentation in customer relationship management (CRM) system

· Author and Publish tech experiences as knowledge articles and Identify issues and log defects for software improvements.

Requirements

· Excellent in customer communication, management, and presentation skills.

· Establish trust and relationship with Esri India Users and act as a GIS SME for the customer.

ArcGIS Enterprise (ArcGIS Server, ArcGIS Enterprise Portal, ArcGIS Data Store, Geoevent Server, GeoAnalytics Server, Image Server), ArcGIS Desktop, ArcGIS Online, and ArcGIS Runtime

Enterprise Geodatabases, Versioning, Replication and Installation, Configuration over supported RDBMS - Oracle / Microsoft SQL Server / PostgreSQL databases.

Esri Enterprise Managed Services team

problem solving and analytics skills

Drive adoption of new technologies by maintaining up-to-date personal knowledge of Esri technology

implementation of Enterprise Information System (EIS)

Windows

· Understanding of systems administration and troubleshooting of multiple operating systems like Windows and Linux / Unix.

· Ability to understand and communicate technical information clearly.

· Willing to travel with short notice and able to re-locate as per the need of the organization.

· Ability to learn new concepts and adapt to a changing work environment.

· Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency.

· Strong prioritization skills including managing time and workload efficiently.

· M.Sc / M.Tech / M.Sc. in GIS, Geography, Geology, Environmental Science, Computer Science, Management Information Systems, or any other relevant field.

Desirable experience

· Background in software support or technical customer service with direct end user contact

Enterprise Geodatabases, Versioning, Replication and Installation, Configuration, and performance tuning.

· Clear understanding of ArcGIS Enterprise architecture, applications, and functionality, including caching, geoprocessing, geocoding, backup, health checks and performance monitoring.

· Knowledge of ArcGIS Pro, Web AppBuilder for ArcGIS, Collector for ArcGIS, ArcGIS GeoEvent Server, ArcGIS Online, and Field Apps usage related to GIS.

· Experience in working with Multiple Team together and understand the operational processes of how large organization data center works.

· Expertise in Windows and/or Linux system architecture concepts and systems administration.